Transitional Care Of Las Vegas

Melissa O.

2021-06-21

If I could give no stars at all I would. This facility needs to be permanently shut down and the nurses arrested. I have NEVER been so disgusted at the medical negligence and utter disrespect. My mother was sent here after having an AKA (above the knee amputation) she can not stand nor walk right now. The first night she was ignored crying all night in pain all nurses ignored her. Day two she had to use the bathroom FINALLY someone came in and told her to PEE THE BED because she was suppose to clock out and go home and didn't have time to "deal" with her. My poor mother wet the bed and was left for 27 hours in the pee soaked bed!!!!!!!! Day three she is ignored again, the medicine cart came by and when we asked what the pills were that they gave her she said "I don't know" A NURSE DOESNT KNOW WHAT PILLS SHE GAVE MY MOTHER! I am going to be pressing charges. NEVER GO HERE.

Tanya A.

2021-12-10

My daughter was sent here after having major hip surgery . Before she got here , she had been progressing at the hospital.  After only 24 hours at this hell hole , she requested to be transported back to the hospital due to horrible pain. Let's start with the " little" things that were horrible here :1) Food was cold , disgusting and tiny portions ( breakfast was literally a biscuit on a plate ) not one meal was even fit for a dog and my daughter ended up only eating bread for the time she was there .2) Only ONE staff member wore a name badge 3) They did not have a walker for my daughter ( at the hospital PT had already helped her progress to using a walker) and was told to use a bed pan. On 1 occasion someone let her " borrow" another patients walker so she could go to the bathroom .4) She was given a food tray with another patients name and information sheet on it ( hello HIPA ?) 5) a nurse was confused on exactly what medicine she had given my daughter for her pain and named off 2 different possible pain pills that it could have been . 6) My daughter was not given her blood pressure medicine, even though she had asked numerous staff over her 24 hours there .And if all of this wasn't bad enough , let's talk about how they gave her room to another patient , so my daughter did not have an orthopedic bed ! it looked more like a piece of foam , way too soft and my daughter would sink down and not be able to move or get out of bed . She asked several staff members if she could get an orthopedic bed , she was crying in pain and no one did anything for her ! Oh , well they did bring her THREE different chairs , yes , CHAIRS.. for someone who just had major hip surgery ?! I'm disgusted by this place and to say that they are incompetent is an understatement and how they remain open is beyond me ! I hope doctors stop sending patients to this place and I urge people to read the reviews on Yelp ! They are horrific! I'm just glad that my daughter got out of here after 24 hours but even in her short time there , it set back her healing . Do not send your loved ones here !

Mia C.

2021-10-29

TCL Rehabilitation Center is the WORST Place you could ever place your Love One in. MY MOTHER was there bed 2405 b S. Browne.  Her belongings were stolen a family Bible and brand new clothing from Ross. She was transferred to a new facility and only half of her belongings were returned to me. That's a SHAME.  Also they only bath the patients TWICE A WEEK OUT OF 7 DAYS ( most all care centers  scheduled) It really sad  I never see the patients out walking they are all just laying in the bed never in the gym to help rebuild the  body mind and soul. THEY SAY BECAUSE OF COVID the patients can't go to the gym. The Administrator DeeDee Raman -Goodwin is fake and full of it,  I cried in her office about my Mother she listened but really didn't do anything. Said she would get some skin care treatment for my Mother but she never followed up. If you want Rehabilitation for your Love One TCL IS NOT THE PLACE. And the food is horrible

Donalea B.

2021-10-21

As a patient, I felt so neglected, I called 911 to be transferred back to the hospital. The majority of the nursing staff are overwhelmed and it was reflected in the poor nursing care that was given.    One nurse, Cheesy was verbally abusive when giving pain meds.  I believe her aggressive and unprofessional behavior was a huge contributor to my pain not being managed effectively.  I reached out to management to notify them that my husband discovered that the money I had on hand for Monday outside lunch day was missing out of the things that were packed by TCLV staff.   Since I have yet to hear back from anyone in management regarding the funds that were stolen.  I will promptly be filing both  a police report and formal complaint to the Elders Rights Intake Unit of Las Vegas.

carrie y.

2021-10-20

Update: I'm going to repeat myself, because I need the back row to hear this. If you want your loved one to die from Covid from this place, then send them. My 85 year old beloved mother went into ER for a sprained back in the middle of August. She had made sure she had always worn a mask and she was waiting for the booster shots to finally come out. How did she die from COVID? She was sent to this place for rehab. She left this place 17 days later with DOUBLE PNEUMONIA AND COVID. On top of that her purse was stolen from here and her credit cards used. Instead of trying to spend what would be my last days with my mother, I had to go back to Transitional Care Las Vegas to retrieve her purse that they suddenly "found" after staying I was going to file a police report. This was the second time going here because the first time, I had to wait 1/2 hour for them to "find her bag of personal items back somewhere in the closet". I specifically asked if everything was in there and they told me I'd have to sign for everything and then check later. Someone had put chocolates, 2 smelly empty juice glasses in her bag where her clothes molded and there was no purse. Someone had used her credit cards on September 13 and I didn't get there until September 18th to try to get her purse. I spent the weekend trying to clean out her apartment and praying she would at least be stable enough to bring home. My mother was a beautiful and caring mother, we wanted her home with family and praying that she would survive COVID as she survived breast cancer. On September 28th, I had to watch on FaceTime my mother gasp for her last breath. Her organs failed and her lungs turned to liquid, because of the gross incompetence that happened here. The last few weeks of my beloved mother's life, she was made to feel like she was just being a hypochondriac and rehab was going to release her. The hospital said that she had a break through case that she must have caught while either this place or while in the hospital. I DO NOT want an excuse or a "let's talk privately" from this place. I had to watch my mother gasp for her last breath of air without her loved ones by her side. She didn't deserve being treated like that or lack of treatment she received here. There are NO EXCUSES that your "rehab" place can give or to be accepted. The ONLY way this place gets any stars is because Didi at least helped us track down my mother's purse. Let me repeat: I spent what would be the last days of my mother's life tracking down a purse that was stolen from here and magically "found" when I said I'd file a police report. My sibling and I let our beautiful mother move to Vegas to live life as a productive senior and NOT die less than 4 months after moving there. You're dang lucky my mother taught me better or I would tell you EXACTLY where to put your "let's talk privately". I am going to leave you all with a picture of my mother and where this sham of a company put her. Really, honestly pick ANYWHERE BUT HERE.

Joanna Garcia

2021-12-01

First of the name was changed once it changed the staff attitude changed. When it was TCLV everyone was gentle and considerate now that it's sandstone some staff members have attitude problem and it seems as if they want to hit you. Be careful ok

patricia d.

2021-10-10

This. Is the worst rehab hospital in the world. I was transferred over to this place from sunrise hospital. I was being treated for COVID-19. I was in the hospital for almost 2 weeks. I gotten very weak so that is why they sent me to rehab. When I got there there was no body to help you. I was not to go to the restroom by myself without help but that didn't happen. I have a very low oxygen level. Every time I had to go I would walk to the bathroom with my own walker and my level of oxygen would go down to 46. It suppose to be at least 89 or above. I would have to wait on the pot just to get my oxygen level back up. This went on for 3 to 4 days. The food was microwaveable and very ice cold. That was all three meals. I had a little chest pain but they kept telling me that it was anxiety attack but I knew better. I know my body so the next day I had my daughter come down and told her that I needed to go to the hospital. We checked out and the ambulance took me to St. Rose Hospital. I really felt that I was going to die and I was right to go cause it was not anxiety. It was still the COVID-19 that was effecting my breathing and I needed a lot more antibiotics. There was only 1 nurse assistant to 20 patients. There was only 1 registered nurse or register practitioner. The nurse they had at night didn't even know what medicine to give me. They even tried to give the same pills twice. Please I beg anybody do not go there you will be sorry if you do. I wouldn't send my worst enemy.

Ashley A.

2021-09-26

This place was not at all communicative with myself or my family at the time my father was there, they didn't seem to care for him as good as the last rehabilitation facility he was at before this one.It was extremely hard to get ahold of anyone in there to see what the status was while my father was getting treatment. My sister and I had Power of attorney over his medical and you would think that it would of been more communication but nope!My father passed away here and I still feel like something is up here. He was doing great before he got transferred to this location.Update!09/22/2021My father passed away on 09/01/2021Reason unknown at this time because doctor Adrian Adrian has not signed off on the permit for cremation which they are given 48 hrs by law to sign. It's been past 2 weeks already and we are still waiting and have lots of unanswered questions.Calling here is a run around with nobody available thats in "charge"My family and I just want to bring him home to San Francisco California. Now we are going to have to play the waiting game

Amanda O.

2021-08-26

No care is given at this place. Nobody is ever on duty, nobody answers patients calls and nobody calls back if you have questions about a patient. My mother was sent there and had no treatment for three weeks. She told them she had chest pains and was ignored. Finally she was sent to the e r. And it turns out that she had pneumonia for three weeks which was ignored. The one time anyone ever called me from there they screamed at me on the phone, refused to identify themselves and hung up when I asked to speak to their supervisor.  My husband went to bring my mother some items and he found her left, completely immobile, naked across the bed and could not find anyone to help or to tell him why she was like that. Find another facility to send your family member to for any actual care.

Sandy D.

2021-08-19

So far the only reason this place is getting two stars is because of the front desk employees. They are all so sweet & accommodating. Other than that, absolutely awful. We have a family member in there currently who has a hard time remembering & sharing information & all staff is aware of the condition & it is IMPOSSIBLE to get ahold of someone. Our family has no idea at all what is happening with her treatment or how she is even doing. I've left countless messages & have even asked when we get the opportunity to visit. Never any nurses, doctors or case workers available. We don't know what to do & our family member in there feels so helpless. AWFUL experience.

Josette C.

2021-08-15

On July 8th I got TBoned and obtained a pelvic fracture and ruptured my bladder so I have been in the trauma unit twice and I've also been in two different facilities. I already submitted a review on this particular facility but, we must remember that it is the people that make it go round and round! Today I'm highlighting two individuals that are literally a ray of sunshine every time they enter the room. America and Carmen are two CNA's who understand their roles and ALWAYS have a positive attitude. When they wake us in the morning it's always "GOOD MORNING" with like a Disney attitude I swear there are bluebirds and bambi following them into the room. I'm not exaggerating when I say that they are proactive in asking if our needs are met, automatically bringing water or ice no asking is needed. Thank you so much for helping to make my days brighter while I live at this facility. Please take the time to recognize America and Carmen for their hard work and amazing bedside manner!

Debbie White W.

2021-07-23

The worst facility to ever place your loved one in. I will never use this facility or recommend it to anybody. The nurses are unable to their jobs, because there is no communication between the doctor, nurses & Social workers. My husband was sent their to be treated for wound care needs & continued treatment of Anti-Biotic through an IV. I did most of the work myself. I had to bathe him, get all his supplies for him and track down the wound care nurse, in order for him to get his treatment. One day even having to stay past visiting hours to find someone to change his bandage. The food is horrible & meals are delivered only when your nurse has time to deliver it. Your tray will be left in your room usually all day & night. When showering, I was given a trash can liner to cover the wound & protect it from getting wet. The nurse literally pulled it out from our trash bin. It took me 30 minutes to find tape to secure it to his skin & not one single nurse had any on them or in their cart. Meds are not given on a scheduled time & when I confronted the nurse, he informed me  that I was their after hours & needed to leave. My husband is non-verbal due to a stroke and depends on me to be his voice. I only saw the case worker one time & when I finally did see them, they offer no advise other than, your nurse has all the information. They do not & at no fault of theirs. When I asked what are your job duties as a Social Worker, they state we are not Social Workers & we work with the doctor's, patient and hospital. My husband was given a release date & when I went to pick him up, I was told I had the wrong date. I'm a very detailed person having worked with the healthcare industry since I was sixteen. So when I'm given informatio, I write it down. In a very unprofessional and rude manner, I was told I was mistaken. While discussing the matter at the door of their office, because they don't go to you, you have to go to them. The Supervisor of that department Shelly Mare, stopped stuffing her face with food long enough to ask me what the problem was. The following day I went back to take my husband home and walked into his room to find another man in it & all his belongings gone. At that point things only got worse & when I went to the Administrator for assistance Dede Goodwin and was told by her that she would come to speak to me. She never showed up. I found that my husband was moved to a different room on the same day that he would be released and they want to say I had it all wrong. To date, I still have not heard from Ms. Goodwin. The facility is dirty, no protocol for COVID other than a Thermometer that always reads 74+. The smell is so bad, my 12 year old granddaughter explained it as a bunch of sick people marinating in their own shit. I will end this as saying, Enter At Your Own Risk. Deborah Griego White.

Erin M.

2021-06-28

Hi my name is Erin M. I stayed at TCLV from 6/9/21 - 6/25/21. I need to state that even though I didn't want to be here, these people gave me the best care and outpouring of love I could of ever asked for. First day I was terrified, this was my first hospitalization / rehab experience in my 43 years. On June 6th  I was T-Boned by a drunk driver going 50 MPH straight into my drivers door. Leaving me with a pelvis fracture and conservative healing, AKA no surgery. The pain is horrible and I couldn't walk, roll on my side or sit up. I was away from my husband and dogs. I cant work and I was dependent on others. TCLV was truly a gift. I don't remember everyone's names because I was heavily medicated but if we interacted, I am so grateful for you. Ganet, you made me feel loved and safe, I will never forget you or the care you gave me. While away from my mom you stepped up and gave me the support I needed. Christian, When you knew who Jeffree Star was you made me feel like I was with a lifelong friend. You always made me feel special and like my personal hype man. Even at my worst I felt pretty and loved when you were taking care of me. You are an amazing CNA and I hope I get to see you grow and achieve your goals in the future. Marietta, Your kindness, care and love got me through this dark time. You are an amazing hardworking woman and I'm blessed I was in your care. Krystal, You always visited me and made me feel important. Go Bulls!!!!! (They are 2nd to my mediocre Lakers) Nurse's Debra, Johnny, Cherry, Marion, Doogie and others I didn't mention, THANK YOU. Always bringing my meds and checking on me. You are all in the right profession because you truly care about people. Dr. Eric PA-C, You treated me with respect and kindness. You took my fear of needles seriously and warned me of blood draws and made sure it was with a butterfly needle. You never dismissed my fears or concerns and you visited me almost everyday. Thank You. To my PT & OT friends, Amber, Alonzo, Lisa, Kiddo Todd, Manny, Rex and others, YOU got me back on my feet. To support staff like the girls in the kitchen and the dietitian, Thank you for my special menu of grilled chicken and salads. Sunshine, Thank you for your happy visits every day. To Jiji , Brian and others in the office, Thank you for taking care of my insurance, FMLA, Jury Summons and any concerns I had. To anyone needing Rehab TCLV is the place you want to be. I cried leaving even though I desperately wanted to be home, I gained a bond with these people and I will miss them. Excellent care by caring people. Thank you TCLV.

Patty V.

2021-04-25

This place is unbelievable.  A few of their CNA's are great and the support staff are pretty good, like activities and the PT I saw etc.  I have absolutely NEVER and I mean NEVER been involved with a more miserable bunch of nurses in my life and I'm a scrub tech!!!!  They DO NOT care about the patients at all!!!  4th day here and I still cannot get the right medications. 4th day without one of my BP medications and my BP is inching back up.  I'm in a lot of pain because of a leg situation. Coming off solumedrol,   I was suppose to be taking a prednisone dose pack from the time I arrived and still haven't received it.  The nurses just want to fight with you.  I can see my orders from the hospital in the patient portal from the hospital, so I know they have always been there.  Have had 2 doctors tell me it would be rectified,   not yet!!!!  I have been given wrong doses of meds and caught it myself.  STAY AWAY.  Tomorrow is physical therapy and I pray they are better, that's why I'm here and I want to get done and on my way.  I cannot get hold of administration, tried all day Friday and no return calls. We shall see tomorrow.  I will not leave AMA and risk my insurance not covering this stay or further treatment for my condition . I had to give them one star in order to write a review.  Will call the hospital I came from tomorrow and speak with case management.  They need to know what situation they are sending their patients to.  Again, it is the nurses and the doctor I saw that are the problem. A pa came in today around 10 or 11 and said she would take care of it.  Well, it's 12 hours later and meds are still wrong.  SMH. God help the older ones in here recovering from much worse than I and not able to advocate for themselves.  It scares me to think what may happen .

Stephanie S.

2021-04-25

Really, this place is awful!!  They ignore you completely when your light is on, I guess you only get so many responds and then it's too bad so sad.  I was constantly in pain!!  They really like to forget about you once they find out you need pain meds!The wound care people, I have a half dollar sized hole in my stomach from an abscess that was removed, don't make your area sterile, I was allowed to wave my hand all around the area being worked on. When they came into the room, at first neither one put fresh gloves on.  Also, very unprofessional.  Would stand there making conversation other than what they were doing.  When they were discussing my case one would ask procedural questions and the other would say, "I don't know.  I don't know,"The food here was good until a few days in and has gone, progressively down the hill from there!! There are a few nice people here, which is why I'm giving a two star review, food included.

Manami I.

2021-03-10

Horrible. A death sentence. Do NOT bring your family or loved ones here. MIL was here for 5 days & they completely ignored her medical care. No meds given for almost 2 days-no exaggeration. One was forgotten & other order was ignored. MIL's blood pressure sky-rocketed & her aorta dissected. My husband called 911 immediately after going back & forth w RNs in the middle of the night & got her to spring valley hospital next door. MIL was completely disoriented & was taken to ICU. Heartbreaking, infuriating. This place is completely dangerous.

Franco E.

2021-03-02

Pls don't bring your family here. I wouldn't even blame the employees as I don't know their working conditions. But definitely the top management are not making sure the quality of care at their facility is tip top. Too bad as this facility looks brand new. I commend the rn that helped me it was charge rn ayeesha she was thorough and was trying her best to "fix " the situation that happened to my family while staying there. She was the only one that seems to care and she from another floor! Btw Rn Renee from the floor is horrible very rude and unprofessional.

Beverly M.

2021-02-26

I am totally outraged about the care that my mother received at the hands of these people.  We were given a list of rehabs from UMC, since my mother (92) was not walking since being infected with COVID.  There were few facilities that took COVID patients so since Google had good reviews and they were one of the cleanest, we opted to let her go there for a couple of weeks of rehab.Needless to say it was the being of a nightmare. My mother couldn't  walk or feed herself.  They told us they were giving her Ensure to boost the caloric intake.  Each time we talk to her she was getting weaker and weaker. When we would go to see her (only through the window) she was still herself.  My daughter made numerous calls non-stop pleading, cajoling and screaming for them to give her information about my mother's condition, to no avail. My daughter texted, called the board member, local jurisdictional compliance agencies, only to get misinformation.Within four days, my mother's blood pressure had bottomed out.  She was not eating and very weak.  When we called to check on her for the day, they mentioned to my daughter that her blood pressure was abnormal for 24 hours.  We immediately called an ambulance to have her transported back to the hospital she was sent there from.  These people had her transported to a hospital in the vicinity of the rehab. The new hospital found bruises and she was famished, dehydrated with internal bleeding. They opened an investigation immediately as she was in such bad shape with a plethora of inexplicable bruises.  By the time we arrived at the hospital, the doctors were still assessing her health.She was admitted to the hospital after getting immediate fluids and two blood transfusions in the emergency department.My mother is 92 and African American, what would make someone treat her so badly.  Her life was spent feeding the homeless, ministering to disadvantaged children, being the matriarch for her family and prayer.  She attended 5 AM prayer at her church for 50 years without missing a day until her health would longer allow her to do so.I am so grateful to my daughter who has championed the fight to keep my mother safe and out of harms' way.  She diligently forged on to make sure my mother wasn't mistreated by rehab and medical staff even though she was met with much opposition. All I want to know is WHY DID YOU HAVE TO TREAT HER SO BADLY?

kyle key

2021-12-25

Unable to get through to nursing staff over the phone. Extremely understaffed. Proper care is not given to each patiet. Average response to nurse call light is over 15 min.

Archibald Gatbonton

2021-12-18

I just wanted the management to acknowledge Carmen Tablano (CNA) for going above and beyond her call of duty.

Mike Degenhart

2021-12-18

I love the housekeeping is done well. They do a thorough job in cleaning. I want to compliment Fana. She does a great job. I want her name to be recognized.

douglas coffin

2021-12-11

Sister was sent here after major hip surgery. Was suppose to go to a room with an orthopedic bed. They put someone else in that room. So they put her in a different room with a regular bed. Her pain kept getting worse trying to be in it. She tried using recliners but they didn't help.After 24 hours her pain got much worse and had to go back to the hospital. I can look past the usual attitudes, nurse not knowing what medicine she's giving, giving wrong meal tray, no one having name/job title badges, or even saying that she doesn't have blood pressure medicine even though the last nurse said she did and they had it. But to mess up and put wrong patients in rooms and have the wrong mattress for a patient for 24 hours only to increase her pain levels until she has to go back to the hospital? incompetence and neglect

Dawn Kern

2021-12-11

Excellent care. Healthcare providers at this facility are so friendly and so caring about their patients.

Sheila Mckincie

2021-12-01

Cayetana is a good house keeper she is a very good cleaner this is from Sheila.

Mia Cabin

2021-11-01

Transitional Care Centers TCL is the WORSTPLACE Ever. My Mother was a patient there and they stole her belongings a family Bible and brand new clothing from Ross. That's a SHAME. They transferred her to another facility and only half of her belongings was returned. They only bath the patients TWICE A WEEK OUT OF SEVEN DAYS 😒 (most all of the care centers schedule) that's terrible. The Administrator DeeDee Raman-Goodwin is fake and full of it. I cried in her office about my Mother she listened but really didn't do anything 😒. She never followed up on the skin care treatment for my Mother. The patients are never in the gym to help rebuild the body mind and soul. THEY SAY BECAUSE OF COVID the patients can't use the gym 😒. And food was horrible. If you want Rehabilitation for your Love One TCL IS NOT THE PLACE to go.

AL TAHOE

2021-11-01

There are really exceptional staffs working in this facility and that includes Sunshine, Kiki, Edwin & Sherri. These employees are incredible, they really make this facility work much better. They are exceptional because they make you feel warm inside. They do care about the patients and you’ll feel that they do not do this just for money. I will recommend this facility because of their caring staff.

Willie Rasheed

2021-11-01

Sunshine & Vangie has been doing a really great job. They are so friendly and they treat everyone like their own family. I love all their activities like the live entertainment, food socials, movies & popcorn, etc.

cecilia solario

2021-11-01

Sunshine made my experience more enjoyable because she actually spent time with you and went out of her way to accommodate you. She really cares about you!

Tyler Roden

2021-11-01

Soledad from housekeeping is very nice and makes sure that she cleans everything in the room. And the rest of the staff at TCLV have been good at making sure that I was well taken care of.

anonymous yuh

2021-11-01

This has one of the best rehab facilities in town! Definitely recommend!

Sherri Thompson

2021-11-01

Very chaotic and disorganized! Food is not palatable, they're short staffed and it appears this facility is running out of things like food and PT equipment. While most of staff is friendly enough a majority of them are new hires and for some unknown reason nursing station doesn't use intercom system to communicate with patients. My understanding is that a new company is taking over effective 11/01/2021 so that maybe the cause of some of their issues.