Spanish Hills Wellness Suites

Jessie F.

2021-08-12

This place is just flat out scary !! It's so disheartening to see such neglect and lack of organization with the staff in this Facility I honestly don't understand how this place is still open and operating without social services investigating and shutting them down .I had a good friend in this place and also a family member recently check himself out against doctors orders because the conditions were so horrid .These are people In their worst days and some in their last  days they need to be treated with love and compassion and deserve adequate medical care in my opinion this place is providing minimum if  any of that ..Spanish Hills wellness you need to do better!!!!

Shayna C.

2021-07-29

Never will come back here. Worst experience at a rehab facility, I don't care if COVID is going around. Would not give me the correct dosage of pain meds after a tota l hip replacement, not to mention timing is meds. Was going to make me quarantine for 2 weeks even though I didn't need to be here for that long. Not allowed to smoke for 2 weeks while I'm quarantine. Would not give me my anxiety meds. The CMAs were great but the whole experience just stressed me more out than I was and I feel my recovery has gone backwards. I am getting out ASAP. ASK QUESTIONS TO THEM PRIOR TO EXCEPTING THIS PLACE AS YOUR REHAB.

clay t.

2021-07-21

Thank God I was only there for a few weeks. Food was hit or miss,but powdered eggs and unseasoned food made breakfast a 100% terrible.  The nurses didnt want to help and would say they would get a CNA. The CNA would then be hours sometimes before showing up to change dirty diapers/sheets/etc. I'm not going to completely blame the nursing staff. It seemed as though they were just always understaffed. The only 2 shining stars were physical therapist Bob and activity director Joanne "Joe Joe". They were incredibly helpful. The incompetence of the other staff members continued all the way up until release day (which was pushed back a day because they failed to schedule a ct scan I needed) They didn't/forgot to take my iv out until my family had been waiting 20 minutes to pick me up,and finally they sent me home ,BUT WITH ANOTHER PATIENT'S PRESCRIPTIONS. Thank God my Mom was checking my meds or I would have taken them. All in all....stay away

Lydia B.

2021-05-04

I am so mad today this all happen: my mom was transferred on Thursday night less than 6 days ago, while my mom was at dialysis she check her out we got no calls from anyone at the hospital informing of this info. And  spoke with Reva Myers who said they don't have to call anyone I was outraged, my mom was left in front the the dialysis center on her hospital bed with no clothes as they did not give a shit what happen the there patients health or wellbeing, please don't send your love ones to this place if I could give it's place any star I Would gove it (-100) ***STAY AWAY*** I am calling the Heath department on the place today

James L.

2021-04-17

horrible, absolutely dispicable.  they will be shut down. they are disorganized, no management, they do not care about human life. they are negligent and total disregard to human life.  they are uneducated, liars, incompetant and have no rns. the admistrator is there to collect a check and the personnel are not trained, uneducated and not capable to take care of patients.  do not even take your worse enemy here. it is horrible and when i am done with them they will be closed.  noone deserves the abuse torture and the doctors are idiots. they need to be taken to the board and their license stripped that will be done.  noone there needs to be in this business they should be in prison for elder abuse.

Steve Prow

2021-05-01

Best tip to avoid stress is to avoid this place. My wife was sent here after being hospitalized for heart problems. This morning I picked her up to get our second Covid vaccine and when we returned they just handed me bags of her belongings and would not allow her back in because it had taken her too long. She's now back in the emergency room with chest pains. Thanks a lot, Spanish Hills.

Stacie M.

2020-12-22

My mom was taken to this hell hole place Thursday  night around 8pm on 12-17-20 , I did not get a call letting me know anything about the place she was going to, never received a phone call nothing! I would call every morning,noon and night checking to see how she was doing after having the phone ring for 20 to 30 min and as always the answer was she's not eating a lot not drinking alot and  and low blood pressure; 3 different  times ask if I could do a  video call with her told you need to set up an appointment in the day time, can I come see her through her window, you need to set up and appointment, can I come feed her cause she is not eating and need assistance, I will ask and someone will call you well guess what no one call ever called about anything! Then I received 3 phone calls telling me that she is doing great she is responding BP is much better, she ate a little drank a little last call was at noon I went by 2 1/2 hrs later and while I was there dropping of so clothes for her I hear code blue *** code blue ***  room number and that was for my mom! After being their 3 1/2 days she mysterious passed away!! Please I beg you please get your love ones out of that hell hole! If it's the last thing I do I will find out what happen and they will pay! I would even give it 1 star cause there is no telling what really happened to her, may she rest in heaven.

Melissa O.

2020-04-23

I would not recommend this facility even to my worst enemy; my grandma has been there over a week she is 84 years old and just got out of the hospital for flu and a surgery that required a blood transfusion. You would think the staff would know how to care for a human, Ive had to call the police- my grandma asked at 2pm to be flipped over to her side- no one came until 11pm once they did the one of the staff member yanked her arm hard. Not to mention she is as in the same pull up for 6 hours they hadn't changed her. I dropped off my grandma checks for her to sign for her bills 6 days went by they never gave them to her I called 4 times asking them to and I was always told that I would get a call back. That never happen. I went there today to demand that she gets released we found a new facility for her and they told me they will have a staff meeting about it in the morning. My grandma has called me up several times begging for help-- this place needs to be shut down. It's inhuman how they are treating her.

Daniel F.

2020-03-07

I live in the community next-door to this place and it seems very sketchy from the experience i had today. we noticed an elderly woman in a wheelchair riding around in my community for at least an hour maybe two but i figured she lived here and was just getting in some excersize or fresh air, she waved at me and my daughter when we were playing, so she seemed okay just alone, but when i went to leave my neighborhood, I saw that the elderly woman had fallen out of the wheelchair into the street in front of the gate at the entrance of the community. I jumped out of my car and helped with another stranger in my community get her into the wheelchair while we called the ambulance. another neighbor called this place, who claimed her and asked her to just bring her back to them. the person on the phone with 911 said they said not to, because the ambulance had to come and make sure she didn't get hurt. The girl was out of it and didn't really know too much besides her name and I was conversing with her about the weather and to try to see if she could tell me what happened, but she had nothing to say besides she was walking, she fell, and her knee hurt. i got her a water bottle because she had been riding around for hours with nothing to drink, so she was very thirsty. when we imformed Spanish hills that the ambulance said not to bring her and that they were going to check her out and then take her, 4 nurses from there walked over to my neighborhood to speak with the ambulance. they lied and said she had only been missing for an hour at that point, (she had been riding around my neighborhood for 3 hours at this point) and they also stated that they walked the other way, way down the street looking for her but didnt come looking this way.  am I the only one that's concerned that they did not try to contact the police or anybody when this lady was missing for hours, just looked for her for a bit and then when someone called and told them they found her they just wanted her back, without getting checked up or anything? and then lying to the ambulance to not seem like it was so bad? what a joke. her name was cindy. and she was a very nice sweet woman. if this is how people get treated there if they come up missing, thats horrible and i would not recommend this place at all.

Pancho S.

2019-12-20

Love this place nursing staff is great ive been here for 6 months the last place i went to was horrible but spanish is a very good environment. I would recommend this place to everyone if you need rehab or skilled nursing needs. Admissions team ( Jennifer and Aijha ) is especially helpful with anything i need. Also the Director of Nursing ( Suzanne ) is so helpful and listens to the patients needs. So happy i choose to come here. Also thanks to Becky unit clerk, mike administrator, and Angel asisstant director of nursing for making my stay here a good one.

Hank M.

2019-12-09

My grandmother was here for 2 years. It was always about money with management. My grandmother is 95 and was sent to centennial hospital with bed sores, pneumonia, hardly breathing. Suffice to say, my grandmother is dying at UMC right now because of their lack of care.

Tawny C.

2019-09-27

COVERING up an injury! S-H-A-M-E on this company! My mother has full onset Alzheimer's and she's in the last stages... My father & my sisters have been caring for her for 8 years. My mother just got setup on hospice a month ago...but she has no idea what's going on.My mother is allowed to stay in a facility for respite care for up to 5 days every once in awhile. We were referred this place for my mom to stay. They sent her home after 5 days in a wheelchair with a bandage around her foot and said it was a blister!?!? What the actual f@&k!? No way! She was hurt and injured with no explanation. We are going to seek legal action for the neglect. My mother had no sores or scratches on her prior to going to this facility. She's never been to a nursing home before. Do not let your Alzheimer's parent stay here! The nice reviews are from people who are of sound mind... my mother is not.

Pedro Z.

2019-04-04

This is THE worst place to leave any family member. My mom transferred here from Sunrise Hospital so she can complete here breathing therapy. As soon as she got here her mood and health dropped drastically! The nurses here do not care nor try to help the patients here... at least my mom. They don't know the medication that they're giving my mom. My mom needs to walk around since she's laying down all day and the only way my mom is allowed to walk around is only by being assisted by a nurse that is NEVER available. I'm mean this from the bottom of my heart, DO NOT leave your loved ones here, EVER! I hope this post helps someone.

Eric W.

2019-02-15

I have been in Spanish Hills for 15 consecutive weeks and for the most part, the stay has been as pleasant as possible. The Nursing staff is very attentive and on time with medications. The few issues I've had were addressed and handled quickly and to my satisfaction. Unfortunately, places like this are a landing spot from hospitals for people with issues not 100% health related, thus the drug addict claiming his pain is a 10 while walking around effortlessly to someone with a mental disorder who got violent with staff. The conditions the LPNs and CNAs work under is stressful under normal circumstances and these make it worse.I would have trusted this place with my Mother, enough said.

Michele J.

2019-02-06

There is nothing "well" about this facility with the exception of Henrietta (LPN) and Brian (an aide). Otherwise, the quality of care delivered was sub-standard on all fronts. I should have heeded the other reviews and not had my husband transferred there upon his hospital discharge. If you care about your loved one (and frankly any human being), do NOT place them at Spanish Hills Wellness Suites.

Howard S.

2018-09-02

This is by far the worst rehabilitation facility in the entire state of Nevada. Although the  building looks nice from the outside that's were it stops  once you get beyond the walls  you will experience rude inconsiderate untrained unprofessional staff members that could care less about your well being. I urge anybody who thinking about this place to check the state's website for the numerous complaints against this facility that's only been open a short time. I found this place to be threatening understaffed. The state should close this place down. it is a deprimit to the community. There are far better  Skilled nursing Facilities in Las Vegas then this joke that calls itself a skilled nursing facility the only skill they possess is sucking money from your insurance company what a joke sad that our community has allowed this place to exist shame on the state for not shutting them down.  also be aware of the doctors that are connected with this facility they must have  received there medical degrees from a Box of cracker jacks . #  Close it down. We don't need dangerous places like this are community

Angela M.

2018-07-06

I was transferred to Spanish Hills from Spring Valley Hospital after surgery to repair a broken leg and wrist. I arrived soaked in sweat from being left on a gurney in the back of a transport van that didn't have sufficient a/c. I was roughly plopped onto a bed. I asked for cold water, help in cleaning the sweat off me and a clean gown. The male CNA walked into the bathroom and returned with a wet bath towel, suddenly ripped off my gown leaving me completely naked and roughly wiped me down and handed me a fresh gown and left. Around midnight a man came in telling me he was my nurse. I asked about pain medication because I was less than 24 hours post op and hadn't had any meds for about 8 hours. I was told it would take a couple hours for them to get my meds from their pharmacy. I received it at 2:00 a.m. I take blood pressure, thyroid and heart meds. I never got the correct doseage of thyroid meds. I take 137 mcg. and was being given 50 mcg. It took a couple of years working with my endocrinologist, some trial and error and a lot of lab tests to find the correct doseage. They didn't seem to care.My room shared the wall on the back of the nurses station so every few minutes throughout the night someone slammed a heavy door which I later found out was a medication room. The head of my bed was against this wall. There was no effort to keep the nurses station or the hallway quiet at night. Quite the opposite. The noise level skyrocketed at night. I could hear every word said at the nurses station, a nurses 2 hour long personal cell phone conversation on speakerphone, alarms and call buttons going on for hours on end, the patient in the next room yelling for help all night and the female dementia patient down the hall who had night terrors screaming like they do in horror films. Add to that a big screen t.v. in the nearby lounge area on very loud while the nurses and a male patient laughed, clapped, howled at late night t.v. comedians every night. The one time I politely asked for them to be a little quieter so I could sleep I was greeted with a frown and offered a sleeping pill. Then 2 people stood in my doorway having a lengthy conversation about their shoes at 2:00 a.m.My room and bathroom was cleaned once when I first arrived then not again for 17 days. The garbage was rarely emptied. I would bag it up and place it at the doorway hoping they would remove it. They just stepped around or over it. After several days my friend brought 3 containers of Clorox wipes and we cleaned the entire room and bathroom. We even did the floor. The wipes were black with filth. I cleaned the surfaces that I could reach from my bed or wheelchair every day because I was afraid of contracting some kind of an infection. My room was not cleaned again by staff until day 18 and 19. It was done at 5:00 a.m. preventing me from sleeping yet again. The person used a very strong disinfectant to mop the floor, which was good, but the fumes were so strong that the next time a nurse walked in she started coughing and said we needed to air out my room.A wound care nurse came on the 2nd day I was there and checked my incisions and told me the nursing staff would be cleaning and redressing my wounds each day.  I would ask about it every day and was told it would be done "later." It was cleaned a total of 3 times in 19 days.I asked each day for nine days straight for someone to help me bathe. I was usually told one of two things: "I'll be right back." or "I will help you later." Then I would never see that person again and then the new shift would arrive. On day 10, using my wheelchair, I finally dragged the potty chair from my bedside to the shower so I could use the frame and seat. I undressed, transferred myself from my wheelchair to the potty chair seat and frame and started showering. People came from everywhere yelling, "You can't take a shower!"  and "Why didn't you ask for help!?" I finally snapped. I screamed at them to get out and told them off. From that point on I got up every morning and took my own shower. I told them to bring me several towels and fresh gowns. There were no washcloths for some reason so my friend brought some for me to use. The bathroom was not totally wheelchair friendly. There was an angular wooden decoration under the sink that prevented me from approaching the sink straight on and the sink was mounted on the wall too high for wheelchair users and someone with a broken leg and arm wearing stabilizers.The food wasn't healthy, nutritious or even appetizing. One evening I opened the lid to my dinner and saw a square breaded fish patty, 4 or 5 baby carrots and about 2 tbs. of some kind of yellow rice. My friend brought me fruit, peanut butter, bottled water and crackers. That's mostly what I ate for the duration of my stay.In my opinion this place is an unclean and unhealthy environment for anyone who is postop. Your home would be much cleaner and safer.

Tamara P.

2018-02-24

My sister was in this facility for a week. We will never get that week back. The reviews are all right in regards to the place looking beautiful, the nurses not communicating with other shifts. Patients not getting properly medicated. The hospitals here have to find a opening and it is not easy finding a rehabilitation hospital in Las Vegas with a three star or above. All the rehabs are pretty much the same, understaffed, under paid professionals. Patients who leave the hospital are in dire need of aftercare, that's why they go to these hospitals, so it is unacceptable to simply lay there and be forgotten. The last day my sister was in this facility the doctor finally came in only to tell the nurse to call 911. Needless to say my sister passed less than two days later. If your loved one is any facility make sure you have someone check on them daily and if you don't get answers get ahold of case management and have the patient transferred.

Sandy P.

2018-01-22

I cannot in good conscious give this facility a GOOD rating.  My experience with this facility began in early evening of December 31,2017.  On December 26, I had major back surgery at UMC.  Staff at UMC stated that I was doing well and I chose to go home.  My insurance company stated that they wanted me to go to a rehab facility for a few days before returning home.My opinion of Spanish Hills Rehab is very negative.  I was taken to my room and was told that I could not have any of my medications, which included pain pills, until the facility doctor came within 24 hrs. of my admission.  I had severe abdominal pains which I thought might be a bladder infection from being catheterized during surgery.  I had a fever and understood their rule of waiting to be seen by the doctor, before medication could be given to me.  Therefore I asked to be given 2 Tylenol tablets.  I was yelled at by the night nurse, and told once again I could not have anything until  seeing their on call doctor the next day.   I was shocked to be treated this way and felt that she had no compassion or empathy for someone in her care, when performing nursing duties, This happened at 2:30 AM.  Although I tried to push the call button many time in the next five hours no one came into my room until around 6:30 AM.  The abdominal pain had lessened but I still had a fever, severe pain in my back at incision site.  Due to having a fever my entire bed, sheets and hospital gown were soaked.I called my husband in tears the morning of January 1, 2018, and although he expected to be there by noon he left a lot earlier to be with me.  We complained to numerous people on staff including nurse on duty that morning, the doctor who finally came to see me that day and a few therapists.I have previously dealt with rehab facilities for my mother and mother-in-law, but never experienced this process for myself.  I have to state that between the negative attitude, yelling, rolling of eyes when I asked for help, and muttering under their breath, I was made to feel inconsequential and demeaned.In conclusion I must state that if asked for my opinion of this facility my recommendation would be, DO NOT GO TO THIS REHAB FACILITY OR ALLOW ANYONE YOU LOVE OR CARE FOR STAY HERE!

veronica carmona

2021-11-01

This place is horrible!!! Avoid at all cost 😡 my mother in law has been in there for 3 days now and hasn’t gotten the care or therapy that is needed, any time she pushes the nurses button there is no response. It took her calling my husband to call the facility and request that she need assistance. She has been laying in bed this whole time and hasn’t had any assistance to get up and move around not to mention, according to her the food is HORRIBLE! Due to “covid” we can not go in and see her because she is under quarantine, although she is sharing a room with someone else.

Jill Jacks

2021-10-01

I worked here as a nurse in management a little while back & the center is really nice & it wouldn’t have been a bad place to work if it wasn’t for the frequent inappropriate harassment from one of the male corporate level people that was always coming by. When I mentioned it to my director, I was told to save my breath because he is a “best buddy” of the company president. I chose to quit before my husband came to the place & made a scene after hearing me discussing the problem with a coworker.

Sol Mendoza

2021-09-01

Este lugar es el más horrible al que ha ido mi esposo sufrio dos derrames cerebrales y fue ahi para recuperacion. Sin hablar y sin moverse. Nunca lo rasuraron. Su herida en su parte trasera crecio enorme..una infecion de riñon con sangre no fue tratada ..por un mes no me.dejaron verlo . Cuando llamaba las enfermeras tenian un trato grosero la unica que fue amable fue una mujer llamada joana. Y enrique. Anoche 5 de agosto lo sacaron a un hospital ahora el esta entre la vida y la muerte gracias a este horrible lugar ..no entie do porque existe lugares asi donde solo el dinero les importa ..yo los invito a que denuncien este tipo de lugares y creo que no solo fui yo ..por fabor esta es la antesala de la muerte y.NUNCA NUNCA SE PAREN AQUI y no voy a parar por esto .

Lois Billo

2021-08-01

The rep were extremely helpful and patient with a 98 yr lady. I really think your customer service is a model for all companies

CT Katt

2021-07-01

This place doesn't deserve 1 ⭐ I couldn't be more upset I got as a rehabilitation patient on a Fri from 7 pm to today 7:59 pm I haven't received any of my medications waiting on the Dr . So I've been sitting here in severe pain , I even called My PHARMACY to deliver medications and print out all of the. I'm in the bed same shape still haven't seen my Dr and No never followed up . I asked for management Nothing. looks nice but cold as hell I also explained my ears are draining so the Cold in bad all around..... Nevada Health Care is Horrible .

M Turner

2021-07-01

This facilities staff does NOT answer calls. Phone has rung 300 times and no hears it. The doctor does NOT return calls. They do not groom your loved one. When you tell these so called medical personnel, they are so surprised they are NOT doing their job! Need to go out of business!!

Lorri Valenzuela

2021-07-01

First day here mom wants to leave. No one has you. Waiting over 3 hours to talk to someone about moms care.

Leia Martin

2021-05-01

Tried to contact the administrator a few times over concerns. I am a member of the healthcare field and I have left a few messages and my calls have not been returned by the administrator! My mom has a big wound and needs certain care for that wound that has not been given!

Wai Chuen Li

2021-01-01

Thank you very much for all the nurses, case manager and social workers whom take care my Mom in Spanish Hill Wellness and Caring Professional Hospic service. I am very appeciated.My mom had been there for one and a half month until she passed away. When my Mom need hospital care, My Mom's doctor contact me and discuss the situations. then they just send her to the hospital acoss the street right away. When my Mom's health getting worse, her doctor talking to me about hospic service. They introduce Caring Professional Hospic for my Mom. Both Spanish Hill Wellness and Caring Professional Hospic employees are very professional and polite. The case manager in Spanish Hill explain to me what is a hospic care and the cost of it. They help me to make a good decision.Thanks again and wish everyone Healthy.

Crystal Standard

2021-01-01

I had my Love one sent there for a rehab for a head injury. We weren’t able to make sure that he was oof to a great start due to COVID-19, however my uncle wasn’t there a full 48 hours before he was sent back to the hospital. Their reason was because he was looking for an exit and couldn’t be redirected. I called them and they wouldn’t give me any information and I’m the one in charge of all of his care! They were rude! His nurse wouldn’t even get on the phone! They had no reason at all to send him out! They did it because they didn’t want to watch him because he wanders! Sent him to the hospital for psychological evaluation! This was the worse experience ever!

G GWWIO

2021-01-01

My sister was taken there from hospital. Arrived at 6 30. At 9 30...no one even welcome her...she sat on couch and fell asleep. They continued to walk pass her and didn't even acknowledge her presence. All residents stated...place is horrible. Very unprofessional.