Desert Springs Senior Living

Tara G.

2021-09-04

Dirty, stinky, food is terrible, I know, I've been to the dining room, and now they are not getting enough food shipments so everyone can have what is offered on the menu, staff doesn't enforce mask mandate, they have trouble keeping maintenance staff and cleaning staff. Don't use the stairs, they have not been cleaned in years! They have cobwebs and filthy windows. One of the resident elevators was broken and out of service for over a year. I work with seniors in my field and have toured many senior facilities in the city, this one is the bottom of the barrel. Only reason my friend loves there is because he likes the location and he is able to have a two bedroom.

Joshua J.

2021-08-23

If you hate your parents, then this is the place for them.  Make sure they have limited access to fresh fruits and vegetables.  They can enjoy the staff physically and mentally abusing them.   Your parents can live along with cockroaches, who live in the walls.  The staff will be sure to blame them for allowing cockroaches into the building, since your parents obviously brought them in with them, it has nothing to do with the fact this place is a disaster.I don't live nearby, and having to call the Vegas PD for elder abuse of my family member was about as frustrating as you can imagine.  Infuriatingly frustrating.

Mark S.

2021-04-07

The staff is Amazing! My father was at DS for about 3 years. The last 2 years his health declined. They took such good care of him along with the Angels from Harmony Hospice!  The Covid lock down was very hard. The staff made sure I saw him when possible. He passed away on 3/29. I can never thank everyone enough!!! I always knew he was safe and taken care of.

John H.

2020-12-02

I wanted to write a quick review on Desert Springs Senior Living community.  I scheduled a tour for my dad.  I scheduled it with Christina who is in charge of touring and bringing in residents.   She was very accommodating and sweet.  Could not have been nicer.  We toured on a day when there was entertainment.   It was outside in the courtyard.  It was a nice day and the singer who was there had everyone singing and dancing.  The place smelled great and looked nice.  It was a nice feeling even my day said he felt like home.  We visited other places and they didn't feel like Desert Springs.  The room we saw was so cozy.  My dad loved the view from his window.  We also met Simona the executive director who runs the community.  She was very nice and seemed to care about her residents.   With her was Margie who does the bookkeeping.  She to was so friendly and very funny.  The atmosphere was just so positive.  All the staff that we passed all said hello and greeted us   My experience was great but more importantly my dad was happy.  I know that he will be taken care of and treated with respect.  He even met some residents.   The housekeepers and care staff all greeted us with smiles..  Over all if you want a great safe happy community to leave your parent Desert Springs Senior Living is the place.

Jay M.

2020-09-16

Lady on the phone was very helpful on accommodations and pricing. Made it very personal and welcoming place to come to and safe for family member to live at.

Brandy G.

2020-05-13

This is a great home. The staff is VERY caring of all their residents, and are great with helping families to keep residents happy and safe.  They are award winning for a reason.A clean facility, one of the cleanest, and bustling with happy life.  Residents are up and about, not drugged and sleeping. For the first time ever, Dad talks about his friends! They do their very best to provide fun events and outings (when safe, no outings or visitors during Covid!) Food is really good, there is daily housekeeping of the pleasant rooms, which are more like apartments than hospital or nursing rooms, as well as a weekly deep cleaning. Residents can even have a pet as long as they are able to care for the animal themselves. They have gone above and beyond in helping us with legal documents and finding payment options to keep Dad in his new home.The only negative we've encountered is with setting up autopay. We had to change the auto pay account, but sometimes they still take money out of the first account instead of the one we put money into specifically for this. Somehow this month they took out money twice!  Being out of state we have to call to get it fixed, and it seems the woman we speak to doesn't understand English well enough to fix the mistake.But overall, this home is fantastic. When I'm an old lady, I want to live here!

Tina J.

2019-10-25

In an overall review for the 3 years my mom spent her I would say it was an ok experience.  Food is not great, turnover is very high so consistency of care givers is an issue.  the scale of what 'level of care' someone is on is a bit sketchy therefore hard to debate cost.I will say that the most disturbing thing is that when your loved spends 3 years in a facility, which is considered their home, and they pass away there, and not ONE person from management or Medical calls to offer condolences is just awful. No one called to advise us of what the process for removing her belongings, expectations for cleaning, etc. I had to call 4 times, send emails before I could get a call back to finalize her last bill, which of course they claim should be a 'wash' for all the extra care she received at the end.  And charged us for cleaning when they are supposed to clean the room as a part of her rent. BTW, she was on Medicaid sponsored Hospice for the last month.Some basic decency and respect would be expected.  This place is definitely just about the business, not the care and respect of it's residents!

Amber B

2021-10-01

The staff at Desert Springs Senior Living really go out of their way to make potential/current residents feel at home.I was exploring senior living options for my grandparents and was referred to Cristina. She did an amazing job informing us of our different options and making my grandparents feel like they would be welcomed here.I know exploring senior living facilities is not exactly something individuals or families love to do. It's great to have a place that makes the process as painless and convenient as possible.

Kim Wood

2021-09-01

My aunt stays there and loves it..The staff is great she's always talks about Spencer she how friendly and respectful he is to all the other residents

Rick Denzler

2021-08-01

My mother has been living at the desert springs senior living for 4 years now and has enjoyed everyday there. The staff is very nice and professional and all of them from the chef to housekeepers have been there from day one i admitted my mother which makes me feel good The facility even though older than most it is very clean and well maintained.The welcoming staff is always friendly when i come to visit and my mother is enjoying all the activities they have to offer. I would recommend this place to anyone who is having to make that dificult decision in life.

Maurice Jackson

2021-08-01

This place is a Dump. Dirty Filthy understaffed place the bottom of the barrel. Staff is hidden seldom see anyone. My friend stays there he said he never gets help.. Let me post pictures next time I go there I will take some and post.Gross

Anne Akana

2021-07-01

This facility needs a complete renovation. Overpowering smell of urine in hallways and rooms. Needs new flooring throughout the building. Outside of building, the entryways and sidewalks are covered with pigeon poop. It looks and feels unsanitary.

miguel santos

2021-01-01

Ok. So i just called to follow up for employment and the person who answered the phone was so rude. I had another question and he just hung up on me. Like he was in a hurry or dont want to be bothered.

Jay Maszka

2021-01-01

Staff is friendly and facility is great. Very informative about what you get.

Kirk Cheney

2021-01-01

A beautiful community full of caring employees. I am very impressed with the executive director, Simona, and all the heroes who work here and provide life changing care for the residents.

S. Smith

2021-01-01

My mother has lived at Desert Springs for over two years now. She loves it here. She is active and enjoys all the variety of activities going on. They offer exercise and yoga, painting, weekly singers, bible study, and different games like bingo, skipbo, and blackjack. She has made good friends. It eases my mind to know she is happy and enjoying her golden years.

Patrick Colombeau

2020-01-01

Great place ,fabulous staff , & great food I recommend this placeThe care staff is lovelyThe dining service friendlyThe front desk is vey helpfulI love this place

Katie Roybal

2020-01-01

I have visited my grandpa several times and cannot say enough good things about the Desert Springs community. The staff is friendly, inviting and attentive to my grandpas needs. He seems to really enjoy living there, he has an upbeat attitude, more energy and has friends he gets to see and dine with everyday. It makes our family happy to see him happy, it takes a lot of stress away knowing he’s genuinely cared for. I’d like to thank all the employees for doing such a great job, keep up the good work!!

Kara Graves

2020-01-01

The staff at Desert Springs is phenomenal! They are so very attentive and always personable. Lunch always looks great, and the salon is adorable. They regularly have fun activities and outings for the residents to enjoy. You cannot beat all of the arrangements for their price point!

Teryl Knapp

2020-01-01

If there was a way to rate with "zero" stars, that is what I would give this place. If you talk to the residents here, most of them have complaints too. The food is served cold. Every resident gets a call button on a lanyard to wear around their neck, so they can press it in the event of an emergency. This is a joke. Press the emergency call button and wait 45 minutes for someone to respond, then when they respond and ask what you need it takes another 30 minutes to get medicine. This is not a one time incident. It happens all to frequently. You pay a lot of extra money for medicine delivery, only to find out they forget to give some meds and meds are not delivered at the appropriate time. There are some staff members who are genuinely caring individuals and I praise those individuals for their compassion. I had to put my mom in this facility, because I was her caregiver and had 3 heart attacks and 2 heart surgeries and I am no longer able to care for her. My dr says to avoid stress at all cost, because it could take my life. I am more stressed now and do more now for my mom because I literally have to babysit the staff at the facility to make sure my mom is getting the care she needs. I get calls from my mom(who by the way, is on Hospice) at all hours of the night, because the staff is not responding in a timely manner. I have spoken to the head of the med techs and even to the director, but this continues to happen. I am afraid that because I speak up about the poor care, that the staff will take it out on my mom.I don't know what I am going to do.....I am retired and in poor health and on social security and my husband has terminal cancer. This is more than we should have to bear. ..please hire more staff, so you can meet the needs of your 150+ residents here in a timely manner. I fully expect that this post will be taken off their website to avoid bad press....but at least I am trying to get changes made and encourage the families if other residents to do the same.

Tanya Melford

2020-01-01

Grandpa Joe talks about how His compassionate Caregivers are to him all the time & how delish the food is.. Desert Springs was the best decision I ever made...Love My GrandDaddy to the moon & Back..Thanks Desert Springs.

Gabriela Gisele

2020-01-01

My grandmother has lived at Desert Springs for four years. I wouldn’t put her anywhere else! The caregivers take really good care of her. The building is kept up nicely and And everybody is very nice and welcoming every time I visit

DK Hertz

2020-01-01

A dump. Smeally , outdated with carpet on the floor full of stains. Expensive . Everything is extra. No senior living facility allows pets.This one does. ????

Susan Catone

2020-01-01

This is my 2 nd post because my first one never posted. I took my parents to this facility for an 11:00 am appointment. I noticed a bunch of people in the TV room sitting there not interacting. No smiles, no conversations. My husband and I asked several residents how the food and the care was. Their replies were, “it’s ok.” My parents had lunch. Their receptionist showed us 1 room prior to lunch. We entered dining room before 11:30. As we waited, there was almost a fight between 2 residents. The staff didn’t notice so I told them. It wasn’t until after 1:30 that I went out for the 2nd time to remind them we were waiting. The director showed us several other apartments. The hallways were way too long for two 92 year old people with walkers. The elevator took so long to arrive. Another resident complained that his A/C wasn’t working and it was 85 degrees in his room. We finally had our 11:00 appt at 2:00.Not impressed at all. Felt more like a nursing home to me. Also, I felt they were too busy to address us on time and residents concerns. Not a good match for my parents.

Jammie Pollard

2019-01-01

The quality of service here deserves a 5star 10-Diamond rating. The staff is always pleasant, and they go above and beyond to make sure the guest are satisfied. When you walk through the doors there's a sense of Peace that over whelms you, it's very calming and feels like home.