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Crestfield Rehabilitation Center & Fenwood Manor
565 Vernon Street, Manchester, CT 06040
Based on 19 reviews
Services and Housing OptionsAssisted Living, Nursing Home, Respite, Skilled Nursing
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Crestfield Rehabilitation Center & Fenwood Manor DescriptionThe Crestfield Rehabilitation Center & Fenwood Manor in Manchester, CT offer top-notch senior living care. We are proud to be managed by Athena Health Care Systems and remain focused on their continuum of care philosophy. Our residents can enjoy peace of mind knowing they will not have to move as their care needs change. Our community is designed to provide an environment that embraces all residents with compassion, safety, and dignity. We're dedicated to enhancing the quality of life for our residents through features like private and semiprivate rooms, a large dining area, comfortable lounges, an attractive outdoor landscape, and excellent healthcare.
Assisted LivingThe Commons of Newtown is a great place for those who need help with daily living. There is always someone around to help out, the food is nutritious, and there are plenty of social opportunities. We cater to your every need, ensuring that even the smallest tasks are taken care of. No request is too big or small for us to fulfill.
Respite CareRespite Care is available for those requiring nursing care, medication management and monitoring while their caregiver is away or in need of a break.
Skilled NursingWe provide skilled nursing care for those residents who require long-term or short-term concentrated care for a medically complex illness. We provide 24-hour supervision for residents with serious health challenges.
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ServicesCrestfield Rehabilitation Center & Fenwood Manor provides a variety of services to meet the needs of its patients. They offer skilled nursing care, post-hospital care and recovery, assisted and senior living, home health care, hospice care, and care at home. In addition to providing these services, Crestfield Rehabilitation Center & Fenwood Manor also offers helpful resources for families and individuals who need additional support.
Skilled Nursing Services and AmenitiesCrestfield Rehabilitation Center & Fenwood Manor provides 24-hour skilled nursing care to meet the needs of its residents, offering restorative care programs and therapeutic recreation activities. Respite care services are available for families who need a break from caring for a loved one. The facility also offers primary and specialty physician services, registered dietitian services, family counseling, support groups, social services/case management and selective menu dining program.
home health care
medication management and monitoring
24-hour skilled nursing care
respite care services
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 3 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 3 stars on its quality measures rating, and 4 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 2-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 01/01/67 and is run by a for profit organization. It is a very large-sized nursing community with 155 nursing beds. Currently, there are 70 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $9,750.00.
Overall RatingsThe Crestfield Rehabilitation Center & Fenwood Manor is a noteworthy nursing home which ranks in the top half of all facilities when it comes to its overall rating, scoring slightly above the state average. A significant contributory factor to this impressive overall standing is its health inspection rating, which also falls within the top half of facilities, slightly surpassing the state average. Nevertheless, it is worth noting that in terms of quality rating, Crestfield Rehabilitation Center & Fenwood Manor is in the lower 40% of compared facilities and falls below the state average in this regard.
Staff RatingsCrestfield Rehabilitation Center & Fenwood Manor is a highly-rated nursing home recognized for exceptional staff care. Achieving a 4-star staffing rating, the home ranks impressively in the top 20% of facilities for nursing aid staffing hours per resident per day, supplying an outstanding 2.71 hours, distinctly higher than the state average of 2.14 hours. The institution surpasses further, projecting itself into the top 10% of facilities for both LPN and physical therapist staffing hours per resident per day, providing 1.3 and 0.23 hours respectively, compared to the lower state averages of 0.82 and 0.09 hours correspondingly. While the RN staffing hours stand slightly less than the state's average (0.63 hours to the state's 0.72), the home still holds a strong position in the top half of facilities based on this criterion. Crestfield Rehabilitation Center & Fenwood Manor also stands tall in the top 20% of homes for licensed staffing hours per resident per day, with 1.92 hours in comparison to the state's 1.55. This comprehensive staffing dedication solidifies the Center as a leading care provider in its industry.
Covid DataThe Crestfield Rehabilitation Center & Fenwood Manor nursing home excels in maintaining a high vaccination rate among its residents and staff, outperforming most facilities in the state. The nursing home has placed itself in the top 10% for resident vaccination rates, with an impressive 93.1% of its residents being up to date with their latest vaccinations, significantly outpacing the state's average of 68.5%. Moreover, the facility's commitment to health and safety extends to its staff members. The Crestfield Rehabilitation Center & Fenwood Manor is among the top 40% of nursing homes in terms of staff vaccination rates. With an exceptional rate of 28.1%, the nursing home's staff vaccination rate is slightly higher than the state average of 24.1%, thus providing additional assurance in their conscientious care.
Quality MeasuresThe Crestfield Rehabilitation Center & Fenwood Manor is a nursing facility that continuously aims for quality care. Situated within the top 40% of facilities, it has a notably lower percentage of residents who require antipsychotic medication compared to the state average, with 10.18% of its residents receiving such medication as opposed to the state's 16.09%. However, Crestfield & Fenwood does face challenges related to residents losing too much weight, an area in which it falls in the bottom 30% of facilities. Their rate is 7.66% compared to the state's average of 7.02%. Despite this, it remains evident that the nursing home is committed to the well-being of its residents, particularly in terms of responsible antipsychotic medication administration.
Emergency and Hospitalization Quality MeasuresThe Crestfield Rehabilitation Center & Fenwood Manor, a nursing home, ranks in the bottom 20% of facilities concerning hospitalizations per 1000 days, with a rate of 2.66. This figure notably surpasses the state's average hospitalization rate per 1000 days of 1.93. However, the center performs better in terms of outpatient emergency department visits per 1000 days, being in the top 40% of facilities, even though its visits rate of 0.81 is slightly below the state average of 0.96. The facility falls in the bottom 40% when it comes to the percentage of short-stay residents who visit outpatient emergency departments, with a 14.63% rate compared to the state's 12.34%. Nevertheless, the center improves its standing with respect to the percentage of short stay residents who were rehospitalized after a nursing home admission. Its rate of rehospitalization is 20.71%, which is lower than the state's average of 23.58%, thus placing the center in the top 40% in this category.
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
This nursing home has mostly title 19 residents, including my father. The problem with that is the care is less-my guess is the staff's pay is reflected in that. Every time I visit my dad, he is filthy, his clothes are filthy and so is his room. There are gloves on the floor, food on the floor, trash on the floor and no one EVER in sight. My dads memory and abilities are almost gone, but he's delightful and just so happy whenever ANYONE walks in his room. I feel like since he's low maintenance, they provide him with the lowest care. Very heartbreaking. The nurses station just outside of his room is mostly unattended and things left out for anyone to see, steal or mess with. My dad is not encouraged to get up and walk, go to any activities-not that there are any, or absolutely anything. If I had the right to move him into a better facility like my mom was in, I'd feel so much better. My suggestion to anyone who needs to find a home for their parent or loved one, find some place that has self pay and title 19 beds. The care will be 1000x better.
My Mother was sent there from hospital to Crestfield Rehab. The day she arrived the person who she saw was extremely uncaring and removed bandages on her legs with such force and tore the skin that was healing. That night my Mother was terrified and asked to be removed the next day.
I don't understand all the negative reviews I'm reading. Two of my cousins, my husband & myself have all been residents of Crestfield Rehab for a knee replacement, back issues, and a motorcycle accident which cause multiple breaks. We had nothing but GOOD things to say about this facility, including the food and staff. I imagine during COVID-19 there may have been problems with staffing, which slows down reaction to call bells, however during my stay I did not notice long responses. Maybe because we were all there for rehab vs convalescence, our week(s) long stays were very tolerable. Actually, I enjoyed my 2 week stay; it was like a vacation to me from the hustle & bustle of the crazy world. I have recently suggested Crestfield Rehab to a very dear friend of mine, Danny R, for his upcoming rehab. He's a great guy & deserves the best! Thank you,.
My mother is lucky she was alive when she left. It was short of adult abuse. You don't make a person wait 2 hours to go to the bathroom when you are on water pill. You also don't tell them to pee in the bed and have them sleep in the bed. It is a good thing she was alert when they came to give medicine as it was for someone else on
My Stepfather had a week long stay at Crestfield to strengthen himself after short hospital stay. We looked at other facilities, but the hospital staff highly recommended Crestfield. We saw some recommendations that were not too positive, but a friend who is a nurse said you can't solely go by internet postings. Our experience was that the room was very nice and he had a window to see family outside. The food was good, physical therapy was helpful 3x a day, the staff was supportive, and they communicated with family to keep us well informed. Preparing for release, a team of three staff had a conference call with me and another with my mom. They have managed in the Covid environment, and everyone gets tested weekly. I deeply appreciate their dedication to healthcare and the risk they are taking just by showing up for their jobs.
My husband is currently in this Godforsaken establishment. I am currently looking for another establishment for him. I really didn't even want to give it one star because they dont deserve it. All I can say is they have the worst visitation schedule set up due to Covid. I can only visit my husband once a week for an outside visit and if any of his friends visit than there's goes his visit for the week. And oh yes I do have to let everyone know that the staff sits outside within ear range so forget it if you want to discuss anything that maybe personal. Some of the staff are friendly but sadly most are not. Just a word of warning in my opinion dont use that facility.
This is the worse rehabilitation center I’ve ever been to. Half of the staff is unprofessional and never in dress code. They let the call bells go off longer for than 30 minuets. In addition I have sat with my grandmother for 2 hours and not one nurse or nurses aide came in to check on her. The dietitian also made terrible recommendations in regards of what my grandmother should eat. She was getting baloney sandwiches for dinner. If you really care about your loved one you would not bring them here.
I was recently placed in this facility for follow-up care following a medical situation that left me unable to walk. The staff, nurses, aides, and therapists were empathetic, kind and professional. Physical therapists and occupational therapist were dedicated to my care and presented me with a friendly, caring attitude that will be forever appreciated. The nursing staff at times seemed harried and overworked. Pain medication was a big part of my treatment at this facility; waiting one hour for pain meds (happened four times in three days) is contrary to the therapeutic care promised: my threats of wanting to be discharged was the only way for the supervisors of the nursing treatment team to take seriously the idea that a patient is capable of understanding and being involved with this sensitive area of treatment (pain management).The overall aesthetics of the ward were adequate: the food was deplorable( this facility should be ashamed of the meals served, considering the costs incurred by patients and insurance companies ran over $300.00 per day).The beds were detrimental to comfort: I strongly believe the minimal mattress and frame support lead to a unnecessary patient malaise.I wish I could recommend this facility, as again most staff are dedicated and well intentioned, but I can't. Crestfield is a nightmare many longterm patients are still enduring.
This place is not one of the better places in the area. I visited about 5 different rehab centers and questioned various people at different rehab centers on what they thought of Crestfield as well as what they thought of other rehab centers. I was shocked to find out that may people had disheartening things to say about Crestfield. Seems like Crestfield is sub-par to many people. It sure is in my book. If you do similar research I am sure you will find out what I did.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2023-01-04||2023-02-17||F||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2023-01-04||2023-02-17||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2023-01-04||2023-02-17||D||Gas, Vacuum, and Electrical Systems Deficiencies||Meet requirements for the use of electrical equipment.|
|2020-03-10||2020-04-21||D||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2019-01-16||2019-04-25||E||Emergency Preparedness Deficiencies||Develop and maintain an Emergency Preparedness Program (EP).|
|2019-01-16||2019-04-25||D||Emergency Preparedness Deficiencies||Conduct risk assessment and an All-Hazards approach.|
|2019-01-16||2019-04-25||D||Emergency Preparedness Deficiencies||Include a process for Emergency Preparedness collaboration.|
|2019-01-16||2019-04-25||D||Emergency Preparedness Deficiencies||Develop Emergency Preparedness policies and procedures.|
|2019-01-16||2019-04-25||D||Emergency Preparedness Deficiencies||Establish policies and procedures including evacuation.|
|2019-01-16||2019-04-25||D||Emergency Preparedness Deficiencies||Create arrangements with other facilities to receive patients.|
|2019-01-16||2019-04-25||D||Emergency Preparedness Deficiencies||List the names and contact information of those in the facility.|
|2019-01-16||2019-04-25||D||Emergency Preparedness Deficiencies||Provide emergency officials' contact information.|
|2019-01-16||2019-04-25||D||Emergency Preparedness Deficiencies||Provide family notifications of emergency plan.|
|2019-01-16||2019-04-25||F||Emergency Preparedness Deficiencies||Establish staff and initial training requirements.|
|2019-01-16||2019-04-25||D||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
|2019-01-16||2019-04-25||F||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2023-01-10||D||D||Resident Rights Deficiencies||Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.|
|2023-01-10||D||D||Resident Rights Deficiencies||Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.|
|2023-01-10||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.|
|2023-01-10||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Respond appropriately to all alleged violations.|
|2023-01-10||D||D||Quality of Life and Care Deficiencies||Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the residentâ€™s advance directives.|
|2023-01-10||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2023-01-10||D||D||Pharmacy Service Deficiencies||Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.|
|2023-01-10||D||D||Pharmacy Service Deficiencies||Ensure medication error rates are not 5 percent or greater.|
|2023-01-10||E||E||Pharmacy Service Deficiencies||Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.|
|2021-09-23||D||D||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2021-09-23||D||D||Infection Control Deficiencies||Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.|
|2020-03-12||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.|
|2020-03-12||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Respond appropriately to all alleged violations.|
|2020-03-12||D||D||Resident Assessment and Care Planning Deficiencies||Plan the resident's discharge to meet the resident's goals and needs.|
|2020-03-12||E||E||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2020-03-12||E||E||Quality of Life and Care Deficiencies||Provide safe and appropriate respiratory care for a resident when needed.|
|2020-03-12||D||D||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2019-01-22||D||D||Resident Rights Deficiencies||Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.|
|2019-01-22||D||D||Resident Rights Deficiencies||Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.|
|2019-01-22||D||D||Resident Rights Deficiencies||Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.|
|2019-01-22||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.|
|2019-01-22||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Respond appropriately to all alleged violations.|
|2019-01-22||D||D||Resident Assessment and Care Planning Deficiencies||Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.|
|2019-01-22||D||D||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2019-01-22||D||D||Quality of Life and Care Deficiencies||Provide activities to meet all resident's needs.|
|2019-01-22||E||E||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2019-01-22||D||D||Quality of Life and Care Deficiencies||Assist a resident in gaining access to vision and hearing services.|
|2019-01-22||D||D||Quality of Life and Care Deficiencies||Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.|
|2019-01-22||D||D||Quality of Life and Care Deficiencies||Provide enough food/fluids to maintain a resident's health.|
|2019-01-22||D||D||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2019-01-22||D||D||Quality of Life and Care Deficiencies||Provide routine and 24-hour emergency dental care for each resident.|
|2019-01-22||E||E||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
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