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Westside Care Center
349 Bidwell Street, Manchester, CT 06040
Based on 14 reviews
Services and Housing OptionsMemory Care, Nursing Home, Skilled Nursing, Rehabilitation
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Westside Care Center DescriptionWelcome to Westside Care Center! We are so glad to have you here with us. Our caregivers are dedicated to making a positive impact in the lives of those we serve. We want to help anyone that comes through our doors. We understand that it can be difficult to place a loved one in an advanced care setting and our goal is to use our knowledge and personal touch to support you however we can. At Westside, compassion is woven into the fabric of our culture and permeates every level of the organization. I am an Administrator who is always willing to help others in whatever way possible.
Memory CareThe Westside Care Center is a top-notch memory care center located in the Greater Hartford area. Our dementia care team at GHMCC is here to guide and support you and your family members through this transition. We're with you every step of the way. When residents are admitted to our program, we assess their specific needs and identify lifestyle patterns that need to be addressed. We then create an individual care plan for each resident.
RehabilitationAt Westside Care Center, we provide Physical, Occupational, Speech, and Language Therapies seven days a week. The Rehabilitation Department at our facility is equipped with the latest tools and technologies to help residents regain their independence and improve their quality of life. We offer a variety of therapy services that are designed to meet each individual's needs, so they can return to living their best life possible.
Skilled NursingWestside Care Center is a skilled nursing facility that provides care in a variety of sub-acute specialties.
DiningWestside's rotating meal system provides residents with a variety of menu options on a daily basis. If you have a passion for food and want to help shape our menu, then the monthly Menu Committee is perfect for you! All residents are encouraged to participate and share their ideas on what new dishes or items they would like to see. Dietitian-led counseling can help you achieve your nutritional and lifestyle goals. We offer a Fine Dining experience to our residents each month, in addition.
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ServicesWestside Care Center offers a variety of services to its clients. The Greater Hartford Memory Care Center provides personalized dementia care in a safe and comfortable environment. Skilled nursing and sub-acute specialty programs are available as well as Touchpoints Therapy - Rehabilitation Services, Food Service and Dietary Program, Social Services and Discharge Planning, and Therapeutic Recreation Programs. The center's staff is committed to providing the highest quality of care to each individual.
Memory Care Services and AmenitiesAt Westside Care Center, residents in need of memory care can benefit from a full-time Program Director and specially-trained supportive staff, as well as comprehensive therapeutic activities. Psychiatric coverage is available, and the facility provides a comfortable, quiet, safe, and secure environment. An enclosed outdoor area is also provided for relaxation and fresh air.
Rehabilitation Services and AmenitiesWestside Care Center offers a variety of rehabilitation services and amenities for its patients. Ambulation training is offered to help improve the patient's walking ability. Cognitive retraining helps improve memory, reasoning, and problem solving skills. Activities of daily living are also available to help with independence and self-care. Endurance training can help increase physical stamina and energy. Cardio/pulmonary rehabilitation helps improve breathing ability and circulation. All these services are available to help patients regain their independence and quality of life.
Skilled Nursing Services and AmenitiesWestside Care Center offers a range of skilled nursing services and amenities to meet various healthcare needs. Their specialized care includes orthopedic/musculoskeletal rehabilitation, post surgical recovery, stroke and neurology rehabilitation, cardiac recovery, skin and wound management, dialysis/renal care and management, pulmonary care, diabetes management and teaching, dietary/nutritional IV therapy (PICC & Central Lines), wound management respite services CAPD/renal care hospice pain management. Westside Care Center is dedicated to providing the best quality of care for their patients.
social services and discharge planning
skilled nursing care
respite care services
long term care
physical and occupational therapy
physical, occupational and speech therapy
activities of daily living
safe and secure environment
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 4 stars on its quality measures rating, and 2 stars on its staffing rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 03/01/76 and is run by a for profit organization. It is a very large-sized nursing community with 162 nursing beds. Currently, there are 121 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 2 fines by The Centers for Medicare & Medicaid Services for a total of $197,149.00. The facility has also had 3 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 3 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsThe Westside Care Center, a nursing home, unfortunately has a rather poor overall standing with only a 1-star rating, which is the lowest possible. This rank places it in the bottom 20% of all facilities, a rating that is lower than the state average. Additionally, the nursing home's health inspection rating is also dismal, with only a 1-star rating. This places it among the bottom 10% of facilities in terms of health inspection, a score that falls below the state average. However, it's worth noting that the Westside Care Center has an above average 4-star quality rating, which is the second highest achievable. This high mark places it in the top half of facilities for quality rating, a level that is marginally higher than the state average.
Staff RatingsWestside Care Center, a local nursing home, holds a less than satisfactory 2-star staff rating, placing it amongst the lower ranked facilities. In the area of nursing aid staffing hours, it falls within the bottom 40% of facilities, only providing 1.93 hours per resident per day, unfortunately falling below the state's standard of 2.14 hours. However, it fares better in the domain of LPN staffing hours, reaching above the state’s average at 0.88 hours per resident per day, against the state's 0.82, positioning it in the top half of similar care centers. Despite this, the care center lags in the areas of RN staffing and licensed staffing hours per resident per day, falling into the bottom 20% of facilities for both areas, providing only 0.31 RN staffing hours (below the state's 0.72) and 1.19 licensed staffing hours (below the state's 1.55) respectively. Lastly, their physical therapist staffing hours per resident per day are 0.04, which is also lower than the state's average of 0.09, placing the Westside Care Center in the bottom 40% for that category.
Covid DataAt the Westside Care Center, a nursing home, the vaccination rate prompts concern as it substantially lags behind the state average. In fact, it performs in the bottom 20% of facilities with a resident vaccination rate of just 40.7%, significantly lower than the state average of 68.5%. Furthermore, this facility is also underperforming in terms of staff vaccination rates, being ranked in the bottom 40% of nursing homes. The staff vaccination rate stands at a paltry 10.3%, as opposed to the state average of 24.1%. This low rate signifies that both residents and staff are under-vaccinated compared to other facilities, leaving them at potentially higher risk of disease transmission.
Quality MeasuresThe Westside Care Center has been recognized with a 4-star quality measure rating, placing it among the top tier nursing homes. It's noteworthy, however, that the Center falls into the bottom 40% with regards to residents experiencing one or more major injury-causing falls, with a rate of 4.13% which is slightly higher than the state average of 3.44%. On a positive note, the Center performs exceptionally in managing weight loss among residents, boasting a slim 3.54% of residents losing too much weight which places it in the top 30% and is well below the state average of 7.02%. Similarly, it falls within the top 30% for its lower-than-average antipsychotic medication administration, with a rate of 8.31% as opposed to the state's 16.09%. While their 96.91% flu vaccine administration rate is higher than the state's 92.71%, it still places them in the lower half when compared to other facilities. They also fall into the bottom 40% when considering the proportion of residents whose need for assistance with daily activities has grown to 17.27%, which slightly surpasses the state's rate of 16.95%.
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
Management went out of their way to help get my son there on a Friday. The team there have all been excellent and have been great at there jobs. This I Care establishment is one that I would recommend to anyone looking for a rehab place to get the service they need to help them recover. Also the grounds are well kept and the interior of the building is very cheery. Nice place to recuperate.D.G.
This place is an embarrassment to healthcare! As a patient I was forced to go to the bathroom in a trash bag because they have no way to clean bed pans. I have both legs broken. One arm broken and a broken back. Bedside manner is non existent. The food is boiled (steamed). You share a room with people who are a little crazy. I'm already on a transfer list. There are flies everywhere. Cleanliness is non existent. You can hear everyone's shoes sticking to the floor. My friends and family refuse to use the bathroom here. If all you want are drugs shoved down your throat this is the place for you. DO NOT COME HERE!!!!
I was in this facility for 2.1 weeks. Wonderful staff except for physical therapy; That was reason I was there. Since I left and took responsibility for myself I am doing great. No cane. Need a doctor, good luck. I developed a rash and will now after 2 months will need emergency appointment with a dermatologist.Doctors are expensive and this place is owned by a corporation, the bottom line comes before patient and hard working nurses etc(The exception being non existent physical therapy department.)
I found the facility, although somewhat aged, always clean and well-kept. The meals are tasty, nutritous and individually customized for each patient's dietary needs. The entire staff of Westside is first-rate; friendly, caring, patient and professional at all times. The nursing staff and physical therapy staff both earn high marks for making patients feel right at home. I highly recomend Westside Care Center to anyone considering assisted living and/or post-operation rehab.
The pictures posted on the web are extremely polished and do not properly show the current condition of this facility. It's extremely rundown and does not appear to be a rehab but rather a place for people to be forgotten about. I highly recommend not sending your loved ones here.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-04-12||2022-06-16||E||Emergency Preparedness Deficiencies||Develop Emergency Preparedness policies and procedures.|
|2022-04-12||2022-06-16||F||Emergency Preparedness Deficiencies||Establish policies and procedures including evacuation.|
|2022-04-12||2022-06-16||E||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2022-04-12||2022-06-16||D||Egress Deficiencies||Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.|
|2022-04-12||2022-06-16||E||Egress Deficiencies||Install emergency lighting that can last at least 1 1/2 hours.|
|2022-04-12||2022-06-15||E||Smoke Deficiencies||Have an enclosure around a vertical opening shaft.|
|2022-04-12||2022-06-16||E||Smoke Deficiencies||Provide properly protected cooking facilities.|
|2022-04-12||2022-06-16||E||Smoke Deficiencies||Have an alternate power supply for its alarm system.|
|2022-04-12||2022-06-16||F||Smoke Deficiencies||Properly provide smoke detection systems in areas open to corridors.|
|2022-04-12||2022-06-16||E||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
|2022-04-12||2022-06-16||F||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2022-04-12||2022-06-16||E||Services Deficiencies||Meet other general requirements that are deficient.|
|2022-04-12||2022-06-16||F||Miscellaneous Deficiencies||Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.|
|2022-04-12||2022-06-16||F||Miscellaneous Deficiencies||Provide a written emergency evacuation plan.|
|2022-04-12||2022-06-16||F||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
|2022-04-12||2022-06-16||F||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2022-04-12||2022-06-16||D||Gas, Vacuum, and Electrical Systems Deficiencies||Meet requirements for the installation and maintenance of electrical systems.|
|2022-04-12||2022-06-16||F||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.|
|2022-04-12||2022-06-16||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2022-04-12||2022-06-16||F||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2019-08-27||2019-08-27||D||Egress Deficiencies||Have exits that are accessible at all times.|
|2018-07-25||2018-10-12||D||Emergency Preparedness Deficiencies||Establish an Emergency Preparedness Program (EP).|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2023-02-02||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.|
|2023-02-02||D||D||Resident Assessment and Care Planning Deficiencies||Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted|
|2023-02-02||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2023-02-02||J||J||Quality of Life and Care Deficiencies||Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.|
|2023-02-02||D||D||Resident Assessment and Care Planning Deficiencies||Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.|
|2022-04-19||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.|
|2022-04-19||B||B||Resident Assessment and Care Planning Deficiencies||Ensure each resident receives an accurate assessment.|
|2022-04-19||D||D||Resident Assessment and Care Planning Deficiencies||Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.|
|2021-12-13||D||D||Resident Rights Deficiencies||Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.|
|2021-12-13||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.|
|2021-12-13||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Respond appropriately to all alleged violations.|
|2021-12-13||G||G||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2019-08-30||D||D||Resident Rights Deficiencies||Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.|
|2019-08-30||D||D||Resident Rights Deficiencies||Reasonably accommodate the needs and preferences of each resident.|
|2019-08-30||B||B||Resident Rights Deficiencies||Honor the resident's right to organize and participate in resident/family groups in the facility.|
|2019-08-30||D||D||Resident Rights Deficiencies||Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.|
|2019-08-30||B||B||Resident Assessment and Care Planning Deficiencies||Ensure each resident receives an accurate assessment.|
|2019-08-30||D||D||Resident Assessment and Care Planning Deficiencies||Ensure services provided by the nursing facility meet professional standards of quality.|
|2019-08-30||D||D||Resident Assessment and Care Planning Deficiencies||Provide care by qualified persons according to each resident's written plan of care.|
|2019-08-30||D||D||Quality of Life and Care Deficiencies||Honor each resident's preferences, choices, values and beliefs.|
|2019-08-30||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2019-08-30||D||D||Quality of Life and Care Deficiencies||Provide appropriate pressure ulcer care and prevent new ulcers from developing.|
|2019-08-30||D||D||Nutrition and Dietary Deficiencies||Provide special eating equipment and utensils for residents who need them and appropriate assistance.|
|2019-08-30||B||B||Resident Assessment and Care Planning Deficiencies||Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.|
|2021-03-15||B||B||Nursing and Physician Services Deficiencies||Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.|
|2021-03-02||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.|
|2021-03-02||D||D||Quality of Life and Care Deficiencies||Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.|
|2021-03-02||D||D||Quality of Life and Care Deficiencies||Provide medically-related social services to help each resident achieve the highest possible quality of life.|
|2021-03-02||D||D||Resident Assessment and Care Planning Deficiencies||Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.|
|2021-01-27||D||D||Resident Rights Deficiencies||Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.|
|2021-01-27||D||D||Resident Rights Deficiencies||Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.|
|2018-07-27||D||D||Resident Rights Deficiencies||Honor the resident's right to manage his or her financial affairs.|
|2018-07-27||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.|
|2018-07-27||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Respond appropriately to all alleged violations.|
|2018-07-27||D||D||Resident Assessment and Care Planning Deficiencies||Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.|
|2018-07-27||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2018-07-27||G||G||Quality of Life and Care Deficiencies||Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.|
|2018-07-27||D||D||Quality of Life and Care Deficiencies||Provide enough food/fluids to maintain a resident's health.|
|2018-07-27||D||D||Quality of Life and Care Deficiencies||Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.|
|2018-07-27||E||E||Pharmacy Service Deficiencies||Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.|
|2018-07-27||D||D||Quality of Life and Care Deficiencies||Provide or obtain dental services for each resident.|
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