Welbrook Centennial Hills

James Bailey

2020-01-01

Place is very nice nurses very helpful food is very good feel like you are at home even the beds are very comfortable Karen is a very good nurse will go out of her way 2 help you

Amanda N.

2020-03-14

Absolutely horrible.... the staff is rude and uncaring. The African American man at the front desk is a liar, threatening, condescending and has a dictators complex. He should be fired!!!! The nurses ignore doctors orders and have zero concern for their patients safety or well being. Patients push call button for help and sit for hours with nothing, no one to even check on them, they could be on the floor seriously hurt or just ending up sitting in their own waste! No one wants to take responsibility at all, This place is disgusting.... do not ever send your loved ones here to heal, as it will do more harm than good.... :(

John H.

2019-08-05

This place is a complete disgrace. DO NOT PUT YOUR LOVED ONES HERE PLEASE GO TO ANOTHER FACILITY!!!Mr. Smith and Nursing Staff are completely incompetent. The Nurses are always at odds with the CNA Staff instead of caring for the patients. If you want your loved one to lay in feces for hours on end then this is the place for you.

Mishell C.

2019-07-12

The facility is very nice. Patient care is horrible. These people have taken lazy to new heights. They stroll around like they're at the beach. The social worker is incompetent. They tried to collect for charges I was not responsible for. That was fun. They don't know what they're doing.....And, when they are "doing" it ain't much!!!

Julie W.

2019-01-01

My mother was transported on my recommendation and I feel terrible about it. She was admitted less then 24 hours and called me crying. She had called for a nurse and it took hours. She needs help after hip surgery and has been left in bed for hours without assistance, meds, or bandage changes. I had to call a nurse and threaten calling 911 to have a nurse response to her call light. Please do not take your family to this facility. Do not let the new building fool you.

Jennifer A.

2018-11-29

I was looking for a place for my mother in law. I went there with a friend to look around. A nice man named James Smith gave us a tour of the place. He even gave me his card. He said day or night if there was a problem. He talked about if the patient needs help just push the call button. The one he showed us was way different then the one my mother in law had in her room. I called him when there was a problem it went to voicemail but of course his mailbox was full, I called back a nurse forward the call to someone else got another voicemail never heard back. The place was cleaned but the nurses there are not caring enough to the patients in my opinion. The nurses don't listen to the patients or when a family members are in the room. I understand it's a rehab but you should care about the patients in what they need. When my mother in laws medication ran out it took a full 24 hours to be replaced. I would not recommend this place to anyone in my opinion.

Jackqulyn H.

2018-07-28

I was a patient at Welbrook rehabilitation from April 18 through the May 10. When I came into the facility I had total knee replacement I was only able to take 15 steps when I left 20 days later I walked around the entire facility and when I got home was able to drive my car. But I must stress that it was a lot of hard work. Every day you had a different therapist and each one had a new technique that enhance you. There was pain and progress. The food was pretty good for the most part and you can request a snack. The activities director is very creative. And we did flowers every week. Wish I had time to go and visit you all again but I'm moving out of state next week just want to make sure I got this done. Thank you again from Jackie Hill good luck everybody

Domenique P.

2018-03-09

Welbrook was a godsend! My grandmother recently fell and became immobile for a few weeks. After the first hospital visit she was transported to Royal Springs where she received the worst care I have ever witnessed. From there she became worse and ended up in the hospital once again the nurse at centennial hills hospital recommend welbrook. My grandmother has now not only finally received the physical therapy she needs but the staff is so nice and caring. Welbrook has seriously been the best rehabilitation center I have ever stepped foot in. Thank you Welbrook for taking such good care of my grandmother.

Chrissy P.

2018-02-23

If I could give zero stars I would.  Don't send your loved ones here. It should be called Hellbrook. Administrative staff...nursing director Listine, social workers Heather and Georgina do not care about the patients and lie to cover their frequent oversights and mistakes. What a shame because there were some great nurses and techs. I will update my review with details after my family can get some peace of mind from this experience.  Fraudulent , dishonest, and just awful.

Sheila S.

2018-02-02

Terrible place!! Care is very bad they let your loved ones stay in bed and mess there self, no one to clean them up. My mom had a stroke and the treated her so bad.  If you needed help there was no one around to help. We spoke up several times to the managers with no change in care. I would not recommend this place to anyone. They say they have a 5 star facility well after having my mom there I give this place a 0 star rating.

Michelle R.

2017-08-22

This is a facility that makes false representation of their services and excepts patients that they by no means can handle. They are equipped for physical therapy, but if need wound care go somewhere else. My brother is a paraplegic with 3 stage 4 ulcers and needed IV Antibiotics. I had to remove him and transfer to another facility because lack of care and no supplies. Supplies where provided by me and they still wouldn't do wound care needed. He was also neglected with his hygiene which then produced a yeast infection. CNA's were lackadaisical, insulting and neglecting patients. Wouldn't even send my worst enemy to this facility.

dorinda carwright

2021-08-01

This place is the worth place for people who need attention I'm the patient wearing for antibiotico for more that 24 hours

Sam Tyler

2021-07-01

Having recently visited a dear friend at Welbrook I have observed the following: I feel that the staff is caring and capable although it seemed that they were “spread too thin” as is the case at many facilities. It often leads to patients not receiving help within a reasonable amount of time. This can become a serious problem, IE: getting to the bathroom, receiving pain meds, etc, etc. Additionally I cannot understand the facility entrance and exit situation. Sometimes there is a staff member at the entrance, sometimes there is no one present. I don’t appreciate standing outside in 115 degree heat waiting for someone to unlock the door, or waiting to be allowed to exit the building. There has to be a better way to manage this situation. The two stars I have awarded reflect the positive impression I have regarding the CNAs primarily; I feel they care about my loved one. I did not rate this facility higher due to the “sparse” staffing, and the entrance/exit scenario.

Joi

2021-05-01

My mom was there and received the worst care. She waited over an hour for pain medication before any one ever came. She vomited and it took all day before anyone dumped it. She has bathed herself no one came to wash her. The item they put into her arm for medication that was put in wrong and they left it for 3 days before it was removed. All they are concerned about is her insurance is paying for her stay.

Cheryl Wrzesinski

2021-01-01

Just left today. Drs/nurses are OK but the Admin staff is terrible. Obviously they need more help for the patients. The response time is slow or nil. Twice I had to call the switchboard to get things expedited. Food is hit or miss...and small portions. I cannot recommend this facility.

Natalia Kaminsky

2021-01-01

I’m very happy with the care my father received. Everyone is very polite, helpful and friendly..

Darla Moser

2020-01-01

Very clean, nice staff and overall good quality of care. Extremely happy with the experience.

Daniel Teske

2020-01-01

Their are some redeeming factors for this facility. One NOT being the Administration. From the day of arrival, on a late Saturday afternoon, after being assured two days earlier that all arrangements had been made. I could not receive required medications until the next day at 1030 am. Not to mention the nursing staff being unavailable for assistance, when asked.why it takes over 20 minutes for assistance, did I mention that I am paralyzed and nay left arm and severely weak in my left leg and require assistance in the normal bodily functions, the canned answer was and is, for every question is “we are short staffed and I (staff) have many other patients. Numerous times I was left laying in my own urine.mThere are a couple of redeeming features in this facility, the Cuisine is well prepared, maybe by now the lichen staff has learned to remove the green leafs from the strawberries. Another GREAT quality is the Physical and Occupational Therapy personnel. Very professional, caring, and helpful. They made my stay bearable, but that was the reason for being there. To have my lower body strengthening so I could walk again. Each of the therapists were fantastic, amigo (PT) Big Mike (OT), Liz and Abby, ET ALL. Another redeeming quality is the Coffee Bar especially during the “meet and greet”, the activities director is g dry helpful and professional.Over all I would not return here and would suggest to anyone contemplating using this facility to do their homework prior to committing to stay here.Checkout day was a reiteration of intake day. Nurses answer to question concerning my departure was the canned “too many patients......”. Finally left 4-5 hours after initial departure time. I would not appreciate being contacted concerning these comments because I don’t need to hear the “ party-line canned responses”Denver DO YOUR HOMEWORK!!!! I thank you.

Arnett Cooper

2020-01-01

Terrible facility. My mother in law was transferred here James who spoke to my wife was aware of her condition and she was transported from centennial hill's hosp to Welbrook. I visited her on Friday when supervisor of nursing staff came in room & said she had been up all nite & if we could sleep overnite & told is if she went outside if facility & was got hit by a truck on highway it was on us. My wife was up all nite worried about her statement. I couldn't believe what she said & why was she placed in facility and James knew her condition. This has been a nightmare to our family. Reading the reviews this has happened at your facility before. Accept patients to collect money but not qualified to care for them & when my wife told me there we're pills on carpet that is very scary was a patient overlooked who needed their meds. Wow! This facility needs to b reported to Medicare for the safety of seniors ...Elder abuse should not b accepted & won't in our family.

Barbara Jean

2020-01-01

This place was terrible. My Mom was admitted 3/23/19 .She is almost 99 yrs old & transfer from centennial hospital to facility. James observed my mom at the hospital knew she had dementia & wandered throughout the nite .overh over conversation w nurses at hospital but said she would b transferred that afternoon to Welbroll supervisor nurse said she was up all nite & facility is not set up for this kind of care & if she were to get out on to highway & get hit by a truck it would be on us...who would say that to a family. Elder abuse ..to send a family home w that thought is terrible. I tool her out of facility for her own safety. I will b seeking assistance from an attorney on this matter .Why was she transferred here when James knew about her illness. She also wet her self but I was told it wasn't her day for a shower. How very sad to treat out elderly Mother this way When I went early morning to get her out of Welbrook there were pills on the rug I took pictures then told a nurse. They were outside of room and if a child got hold of them could b deadly. Heather said she walked 300 yards so Medicare wouldn't let her stay past Wed .her food was left cold on a tray they asked if we could spend the nite to watch her. What a joke .Speedy was her RN didn't enter her room Fri at all. But when I removed my Mom Sat he said he was sorry for the way she was treated. Don't bring patients in facility to bleed their insurances then realize you can't meet their needs...Very very sad situation for my Mom & Family

Katherine Lucky Luckham

2020-01-01

After three weeks at Welbrook, I was able to see the incredible care and concern shown to my family member as I was there 12 hours a day. Frequent doctor visits, attentive CNAs, therapists that encouraged and educated "guests" and family members, along with delicious food choices, and social activities are all part of the Welbrook plan of rehabilitation. For such a stressful time, Welbrook took the edge of "worry" away. Thank you.

Christine Higgins

2020-01-01

I’d like to thank James, the staffing coordinator, therapists and CNAs for taking such wonderful care of my Grandmother. From the very beginning they made the entire process go smoothly and have provided compassionate, restorative and therapeutic care to my grandmother. I would highly recommend this facility to others!

Cassandra Jones

2020-01-01

Let me start by saying that this review is not based on anger or bitterness, more so on concerns for others and their loved ones care.Now let me start with the positive. Brian and Cristina (CNA's ) were the best. They are the perfect example of how people should preform when they choose to go into this line of work. I give all the accolades to the Speech therapist ( sorry I forgot her name) she was excellent and about to have my mother eating solid foods.Now let me get to the reason for one star. I have to begin by saying It is very important for people to know that if your loved one had a stroke you SHOULD NOT!!! place your family member here.I removed my mother for several reasons but the main one was because the CNA- Amanda decided that it would be OK to try and change my mothers diaper by herself and rolled my mother off the bed causing her to hit her head on the bed rail (I say this definitively because my mother is not able to roll over on her own , residuals of her stroke). This lead to my mother having to spend the night in the hospital.As I was waiting with my mom for transport to take her to the hospital the Directors assistant ( who was an absolute sweetheart) approached me asking me to fill out an admissions packet so they could get paid ( mind you my mom had already been there for 7 days)Outside of the Speech therapy the other therapist ( OT/PT) I encounter were not equipped to work with my mom. They did not have the proper knowledge to understand her needs nor did they attempt to adjust their therapy accordingly.I stated this to the Director (James) and I will state it again. Please!! be mindful of the patients you accept. This facility is not capable of taking care of stroke patients. You will be placing your loved one their at your own risk and they will not get the intense therapy that is needed.I hope this review helps!

Michelle Shappie

2020-01-01

Sonny Sanchez and Ken are two people who I am giving compliments to those are the only two people in that place for the last few weeks who I have been able to talk to and that have given me 100% respect. My grandmother has been in this facility for a few weeks now and on two occasions she wasn't fed my grandmother was transferred to the hospital without my family having any knowledge when I finally got a hold of somebody at the facility the nurse who I had spoke too was a very rude you press the call button and they take an hour and a half to come into the room my grandmother who just got out of hip surgery cannot get up fast enough without somebody there so she basically has to go to the bathroom in the bed because nobody comes in fast enough. Well I can say it is a very clean facility. I don't want anyone to have different opinions to send there loved ones to this place just because of the few negative comments of this place because there were a few nurses who were on top of it. But we had more had nurses than good. We will be checking my granmother into a different facility today but if there is anyone who may be able to make a difference in this place it is Sonny I give him 5 stars he is the only reason this place is receiving 2 stars from me. If it was for him this place would get a 0 star rating.

Daieman Xitlali

2020-01-01

SO IVE BEEN STAYING HERE FOR AWHILE NOW AND I'VE HOARDED CUPS AND SOMEONE TOOK THEM AND THE HAVE EXCELLENT SERVICE I'D LIKE TO GIVE A SHOUT OUT TO MY MAIN MAN BONQUISHA

Teresita Grassi

2019-01-01

My name is Tess Paloma i have been a patient. In this facility for a monthto date before discharge. I am letting the community know that this facility has been no 1 in my books. I have been a nurse for several years and worked in different area hospitals nd Welbrook cannot be compared when to service nd integrity. All my patient needs were met. Food is prepared by an executive chef who takes pride in ptepating meals with his heart. Never have been understaffed nd all medications were administered by competent nurses who r all dedicated. Place is maintained clean so with each private room. I was very happy nd impressed with Welbrook. Go Welbrook go. Keep the good work