Touchpoints At Manchester

Cruzgrl O.

2021-09-22

It's funny on their website they only post the good reviews. I personally had this place inspected and reviewed by the department of health after my son passed in 2017. They had several violations..... Before you put anybody in this place please read every review you can find on the web. If I had done that I never would have put my son there.

Edy R.

2020-05-23

As with several reviews posted here, I had a similar horrific experience with Toughpoints (TP) of Manchester ;I lost my father recently in this home. I would also give this place a BIG FAT "0" rating as a "1" is far too generous! I am beyond DISGUSTED with the LACK OF care my father received during his brief experience at Touchpoints (TP) of Manchester. He was sent there by St. Francis due to it being one of the few places accepting covid-19 patients (which he contracted while recovering from surgery in a medical facility) that had availability. The staff had an "I don't care" attitude that my family and I witnessed from day 1. Since we couldn't see my father due to recent restrictions which is already difficult for patients and families, we had to rely on communication from TP. There was an extreme LACK of communication, compassion, and care given to my father. Although we couldn't physically be present to see what was going on with him, we could sense by the attitudes the staff had with us whenever we would ask questions - that is if we could get a return phone call. More often than not, we would have to call to find out what my father's progress was where we then were transferred to extensions that just rang and rang or, left voicemails that were never returned. My father was in good spirits when the lovely nurse at the hospital face timed with us prior to his transfer to this place. At TP, my father was left alone most of the time, behind a closed door with no window (Dad would always say he's in a dark room with no light and a door closed). When we would talk to him on the phone, he sounded more disoriented every day. We would ask how he was being treated and he would tell us they just come into his room when they have to, do what they had to do, and shut the door behind them - he expressed that they didn't care, they were just doing a job. The one time we did get a verbal report, we were told he had some sores on his back (yes bed sores which happen often in elderly when they're not being attended to properly). We were sickened by what was happening and before we could do something about it, my father was gone. We received a very cold, robotic, insincere call telling us that he was "found unresponsive." When we tried to inquire about how this happened (was he that bad that no one could call us to say goodbye when we just spoke to someone two days prior who assured us he was "fine" - even though he had been saying something wasn't right and we were concerned!?). The person on the other line was so cold that she literally rushed me off the phone when I had questions and eventually told me she "had to go." We had tried calling my father's room all day - up until ten minutes before he was found. How long was he left alone before they actually "found him unresponsive?" Several times I was on the phone with my Dad and witnessed him needing help with no one coming when he would push the red button. I literally had to call the front desk to get him help - and even then it took OVER AN HOUR before anyone came! This happened often therefore, them "finding him unresponsive" leads me to speculate what actually could have happened and it makes me sick to think that he was alone - and could have suffered taking his last breath - because no one came. My father was sent to TP for rehab post surgery with very "mild" covid-19 symptoms that didn't require more than minimal oxygen. Many deaths seem to be blamed on Covid-19 just because someone is covid positive however, not everyone is dying from covid. There is an alarming number of deaths in nursing homes from "covid." If patients are that ill, shouldn't they be sent back to the hospital for proper care? We were told my father was doing well and stable, then he was gone - with no warning. Please do NOT send your loved one to this home - the negative reviews are validation for what my family and I have experienced. Even if you feel you have no choice, please fight it!

Melissa B.

2019-04-04

My dad was here for 104 days. Dec. Til April 2019.  The care here was exceptional.   Kim and ALL of the therapy staff were very kind and got my Dad laughing while healing.  (If you knew my dad, you'd know its a hard thing to do)lol!!They were there for all my Dads needs and were ontop of everything! Kim came with us to his Dr. Appointments, and I was very thankful for her because she knew how to explain his situation to the Drs.All of the staff were very friendly. I would reccomend this to anyone!!The food is the only area that needs fixing.  Very bland.  My dad just picked at his food and hes a good eater!!I brought in alot of take out!!

Cassandra P.

2019-01-18

If I could give 0 stars I would.This facility KILLED MY MOTHER! She went there for mobility after having a brain tumor removed. They said she became constipated and her stomach swelled up like she swallowed a huge inflated beach ball. They insisted that it was from constipation. She was line that for 3 days and when I saw it I immediately asked that she go to the hospital. I was told that if she was still like that the next day then they would send her.  I FORCED THEM TO SEND HER! Come to find out the swollen stomach was not from constipation,  her colon had torn and there was food, poop and gas filling her abdomen. She died from septic shock.The surgeons that tried to save her life were pissed because had they sent her when her stomach first swelled then they could have saved her life.The inactions of this place is the cause of her death! It is now my goal in life to shut them down!

Bette F.

2018-05-05

In response to your comments:The CMS (Center for Medicare Advocacy and Medicaid Services) does not offer Caregivers access to past or pending litigation involving nursing home atrocities such as neglect or abuse.  Additionally, ratings may be skewed in a facilities' favor in those categories which are self-reported. Finally, less than two weeks following discharge from Touch Points at Manchester, my Father had to be readmitted to the hospital for health issues that were not properly addressed by your facility.

Robyn L.

2018-04-13

The 'wound nurse' looked t it earlier and saw it was bleeding a little and had a large hemotoma where a skin graft was done. All she did was cover it with the sheet and tell me she would tell the DR. I blame myself also for not insisting they send him to the hospital.

Michelle Mohr

2021-11-01

A "1" is extremely overrated!!! I was there post back fusion surgery with and infection, and I had to have IV medication for 6 weeks. Most of the aides have a " I don't care" attitude and would come in the room talking on their phones with Bluetooth ear buds. My bedding was changed twice there by an aide, any other time I asked for it to be changed the answer always was "when I have time I'll get to it" which would never happen. The floors in my room would turn my feet black from dirt, even after asking house keeping to scrub the floor better with her mop. The bathroom was never cleaned properly, my room shared the bathroom with the room next door, and that resident would have a bowel movement and get it all over the toilet set and the aides never cleaned it up until I would make a scene about it. I was going to the supply closet and getting and changing my own bedding.The nurses there are so disrespectful and rude, and not trained well enough. One nurse (who I won't name) was changing the dressing on my PICC line and pulled the line out 5cms!! She was trying to just put a new dressing on leaving it out like that. When I asked for the nurse supervisor she came in and also tried to just cover it up and say it's fine. I demanded to have an ambulance take me back to St Francis where the IV team had to change the line because that nurse pulled it out of place, and by having that much line pulled out could have caused an infection to go dangerously close to my heart.The only amazing staff was the therapy team. They were polite and so helpful and kind.When I was discharged Margaret the social worker was supposed to send my home health nurses my discharge papers so I would have immediate care the day after going home. I went 16 days with NO HOME NURSE, NO WOUND CARE NURSE, NO PHYSICAL THERAPY!! I was calling the home nursing agency every day then calling TP to speak to Margaret (who stopped taking my calls, sending me to voicemail and never returned my calls). I even spoke to Patrick in administration and still she was not sending the proper form (or no form at all). I had to tell her how to do her job and which form she needed to fax (w10 - a release from care) She is so incredibly unprofessional.I have reported this facility to the Dept of Health, and 2 other agencies that investigate the care and cleanliness of nursing homes. Also the ER Dr from my PICC line trip took pictures of my arm where there was a huge red swollen weeping rash where my IV was. He couldn't believe the nursing home was just leaving my arm like that (I had an allergic reaction to the tegaderm plastic that covered my IV line)I beg anyone who read this to NOT send a loved one here, or go here yourself. It was the worst experience I have ever had in my life.

Melissa Greene

2021-05-01

Poor phone manner, some people should not be allowed to answer the phone.

Boxing Action Magazine

2021-04-01

Some of the personal are of extremely low qualityVery poorly run

Cheryl Wheeler

2021-01-01

I have a client who was sent to here during the covid-19 pandemic. She has told me that this place was extremely unsanitary the staff did not listen to the patients or respect them. Bathrooms were filthy. Apparently one of the aides had just towel dried another patient and then put the towel onto her food tray. And then cleaned off the food tray with a damp dirty washcloths that had just bathed another patient. Her medication was given in different forms than she would normally take and she was not given instructions on how to take the medication correctly. The bedding was not changed or disinfected, nor was she bathed during the time she was there. He daughter could not visit due to covid so their was no one to advocate for her. At some point she had even brought it to the attention of the staff of a small injury on her foot, and the staff member never checked the injury or measured the injury. Her stay was at the end of March into April 2020.

Edy D

2021-01-01

If there was a “0” star, I would have chosen that because a “1” is much too generous. I am beyond disgusted with the care (lack of) my father received during his brief - experience at Touchpoints (TP) of Manchester. He was sent there by the hospital (post surgery) due to it being one of the few places accepting covid-19 patients (which he contracted while recovering from surgery in a medical facility). These employees should find different jobs if it’s too much for them. They have an “I don’t care” attitude that we witnessed from the beginning. Since we couldn’t see my father due to covid restrictions which is already difficult, we had to rely on communication from TP. There was a great lack of communication, compassion, and care given to my father. Although we couldn’t see what was going on, we could tell by the attitudes these employees had with us whenever we would ask questions - that is if we could get a return phone call. More often than not, we would have to call to find out what my father’s progress was and we were transferred to extensions that just rang and rang or left voicemails that were never returned. My father was in good spirits when the lovely nurse at the hospital face timed with us shortly before he was transferred to this hell home. At TP, my father was left alone most of the time, behind a closed door, with no window. When we would talk to him, he sounded like he was getting worse and worse every day. He would never complain even if he was being neglected or mistreated. He was too weak and too kind. He would tell us that the people didn’t care their. They would just come in the room, do what they had to do, and shut the door behind them. The one time we got a report (after much chasing and waiting for someone to get back to us and finally demanding to speak to someone and not be transferred to an extension), the nurse said he had some sores (yes bed sores which happen when a person is neglected and not in a proper bed or being moved often). We were sickened by what was happening and before we could do something about it - he was gone. We received a phone call that he was “found unresponsive.” When we tried to inquired about how this happened - was he that bad that noone could call us to say goodbye when we just spoke to someone two days prior with concerns and was assured he was fine - we got no answers and no compassion what so ever. The person delivering the news sounded robotic, inconsiderate, and rushed me off the phone! Her only concern was where should the body go! We had been trying to call my father for a half hour before they “found” him so we don’t even know how long he was lying there - gone. We understand it’s an unprecedented time for all however, this is a father, grandfather and husband- a human life. These people should be ashamed of themselves for signing up for healthcare and not being able to deliver the CARE! Ican only speculate what happened however, due to my father slipping away more and more during each conversation, the things he would tell me, and the lack of communication from the employees, then the last phone call - it validated everything my father told me and I had witnessed. I hope when these employees lay their heads down at night, they think of their own loved ones and themselves - because someday this could be them.

Rosemarie Frisell

2020-01-01

Worse rehab , would not recommend to anyone. Unprofessanal, discharge was a disaster, no communication with family, while in facility unless family requested. Medication with discharge was not accurate and I had to go back to facility twice to correct their mistakes. When your loved one is having serious health issues the family certainly doesn't need all this added stress, really have to question the real level of correct care the patients are given

Mary Walsh

2020-01-01

My mother received excellent care and loving attention. At 90, she had only one hospital stay other then having her five children so she was afraid. When she arrived to her room there were fresh cut flowers in a vase on her window sill and a care package with puzzles, earbuds, and other comfort gifts. She appreciated the kindness and humor of every CNA, therapist, and nurse. She said the food was excellent. She never waited to be helped when she used her call button. And her coffee was always nice and hot! My siblings and our children were always greeted by the front office staff with a smile and "enjoy your visit". Her transition home was seamless and she continued to receive excellent care at home.Thank you to all of the staff at Touch Points in Manchester.

Mary Simoes

2020-01-01

I had been a patient at another rehab in the past, my family and I did not want to return to that facility so I came to Touchpoints at Manchester. Touchpoints has been a GREAT EXPERIENCE!When I arrived at Touchpoints from the hospital , I was in bad shape, so many things were going wrong. I also had severe pain in my leg which kept me from walking. I had been falling at home and even once I got to the hospital , no one seemed to know why I was having so much pain and exactly what was going on. At Touchpoints , they were determined to figure out what was going on and help get me home. The rehab team made therapy fun and effective.Everyone at Touchpoints is polite and kind. I NEVER had to wait for very long when I used my call bell staff is attentive and caring. I felt like a whole person not just another patient.Kim, my care navigator, would come in to see me several times a day. She provided me with a wonderful power lift recliner which was a luxury! The communication with my family was excellent.I am so surprised how quickly I have improved and now going home!My pain is gone...I am walking with confidence.If I ever need rehab again, Touchpoints will be my one and only choice. I give Touchpoints 5 stars!!

Herb

2020-01-01

The nurses and care staff are great and know their job.The administration side of things are clueless, very unprofessional, do not communicate with the families, do not notify anyone of plan of care and if they do it is after the plan is in place without family input or consideration. Dealt with other rehab facilities that are far better than this one

kk spy’s

2019-01-01

Nice place for your love one

Janet La Forest

2018-01-01

I would check out the unit that your family member is going on. Ask patients and not the staff for their input, before you send them there.

Eduardo Carreto

2018-01-01

Had the worst experience here with Sunny Kim. The whole thing was shady, unprofessional, it seemed like a scam. Sunny Kim was rude and nasty, I don't even know if she even works there. I can't believe anyone would hire anyone as rude as her. Whatever you do make sure you don't deal with Sunny Kim, stay away!!!! Coming from the customer service experience business, she is less than professional. The WORST EXPERIENCE WITH SUNNY KIM!!!!!!!!!!