📞 Call for pricing and availability: (800) 780-8101

Touchpoints At Manchester

333 Bidwell St Box 1296, Manchester, CT 06040

Nursing Home Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(860) 533-3086

Estimated Pricing

Studio
Estimated $5,270

Price Comparison

  • Average City Price: $5,652
  • Average State Price: $7,083
  • Average National Price: $7,508


  • Touchpoints At Manchester Description

    Touchpoints At Manchester is a community that offers nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Manchester, Connecticut. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 5.7 out of 10 making it the 4th highest rated community in the city out of 5 communities. See more information on reviews.

    The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Manchester

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Manchester


    Community Reviews

    4.8
    Touchpoints At Manchester
    Based on My Caring Plan's proprietary scoring, including 36 reviews across the web

    Ranking

  • Ranking in City: 6 out of 6 communities in Manchester
  • Ranking in State: 351 out of 369 communities in CT
  • Food and Dining A

    Facility and Grounds B

    Care B

    Staff B

    Cleanliness D



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Summary of Reviews:

    • Many reviews highlight significant concerns about cleanliness, staff attitude, and overall care quality. Complaints include unclean facilities, disrespectful and untrained nurses, and a lack of proper communication and care for patients.
    • Several reviewers reported a disturbing lack of attention to hygiene, with instances of dirty floors, improperly cleaned bathrooms, and unchanged bedding. One patient had to change their own bedding due to staff neglect.
    • There are alarming reports of medical negligence, including a serious incident involving a PICC line being improperly handled by a nurse, leading to a risk of infection.
    • Communication issues are a recurring theme, with families experiencing difficulty in getting updates about their loved ones' care and encountering unprofessional behavior from the administration and social workers.
    • However, there are positive reviews as well, praising the therapy team and certain aspects of care. Some patients and families experienced excellent service, highlighting kind and attentive staff, effective rehabilitation, and thoughtful touches like fresh flowers and care packages.
    • Despite some positive feedback, the overwhelming majority of reviews suggest a need for significant improvements in staff training, facility cleanliness, and patient care and communication.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Adaptive equipment

    Ambulation

    Discharge planning

    Skilled nursing care

    Outpatient therapy

    Cardiopulmonary program


    Services

    Concierge

    Personalized care

    Social services

    Therapists

    Physician

    Housekeeping


    Activities

    Exercise

    Daily activities

    Recreation

    Puzzles

    Concerts

    Social interaction


    Community Amenities

    Library

    Medical center

    Secured unit


    Room Amenities

    Kitchen


    Dining

    Dining experience

    Special diets

    Dining services

    Snacks


    Pet

    Pet-friendly



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 3
    Health inspection rating: 3
    Staffing rating: 3
    Quality measure rating: 4
    Long-term quality measure rating: 4
    Short-term quality measure rating: 4


    Nursing Home Overview

    Participation date: Jan. 1, 1988
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 131
    Total current residents: 114
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 1
    Number of substantiated complaints: 0
    Number of payment denials: 0
    Number of fines: 0
    Total cost of fines: $0


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-06-24 2021-09-13 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2021-06-24 2021-09-13 D Egress Deficiencies Install emergency lighting that can last at least 1 1/2 hours.
    2021-06-24 2021-09-13 D Smoke Deficiencies Provide properly protected cooking facilities.
    2021-06-24 2021-09-13 D Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2021-06-24 2021-09-13 D Smoke Deficiencies Install an approved automatic sprinkler system.
    2021-06-24 2021-09-13 F Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2021-06-24 2021-09-13 E Services Deficiencies Install properly constructed and protected linen or trash chutes.
    2021-06-24 2021-09-13 E Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2021-06-24 2021-09-13 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2021-06-24 2021-09-13 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2019-03-28 2019-06-21 F Emergency Preparedness Deficiencies Develop Emergency Preparedness policies and procedures.
    2019-03-28 2019-06-21 F Emergency Preparedness Deficiencies List the names and contact information of those in the facility.
    2019-03-28 2019-06-21 E Emergency Preparedness Deficiencies Provide family notifications of emergency plan.
    2019-03-28 2019-06-21 F Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2019-03-28 2019-06-21 F Miscellaneous Deficiencies Provide a written emergency evacuation plan.
    2018-02-23 2018-03-26 F Emergency Preparedness Deficiencies Establish an Emergency Preparedness Program (EP).
    2018-02-23 2018-03-26 F Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-06-30 2021-08-11 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2021-06-30 2021-08-11 E Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2021-06-30 2021-08-11 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2021-06-30 2021-08-11 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-02-17 2022-03-31 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-03-28 2019-04-26 E Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2019-03-28 2019-04-26 D Resident Assessment and Care Planning Deficiencies Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    2019-03-28 2019-04-26 E Quality of Life and Care Deficiencies Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    2019-03-28 2019-04-26 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-03-28 2019-04-26 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-03-28 2019-04-26 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2018-02-15 2018-03-26 B Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2018-02-15 2018-03-12 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2018-02-15 2018-03-01 G Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-02-15 2018-03-12 E Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2018-02-15 2018-03-26 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2018-02-15 2018-03-12 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2018-02-15 2018-03-12 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2018-02-15 2018-03-19 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2018-02-15 2018-03-26 D Nursing and Physician Services Deficiencies Observe each nurse aide's job performance and give regular training.
    2018-02-15 2018-03-19 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Fines

    Fine Date Fine Amount
    2018-02-15 $7,150

    What is in the Neighborhood

    General Area Overview
    • The closest city is Manchester which is 1.7 miles away and has a population of 30,577 (mid sized town).
    • The average income is $64,373, which is high compared to other zip codes.
    • Weather
      • High Temperature: 79
      • Low Temperature: 31
      • Average Temperature: 54.3
      • Day Breakdown: The area gets 152 days of rain, 29 days of snow and 182 days of sun
      • Precipitation: 2.4 inches a year

    Health and Safety Overview
    • The crime rate is 6.44 per 100 people which is high compared to other cities.
      • Violent Crime: 1.7 incidents per 100 people
      • Property Crime: 3.34 incidents per 100 people
      • Drug-Related Crime: 0.48 incidents per 100 people
    • The average life expectancy in zip code is 79.48 years old, which is high compared to other zip codes.
    • Air Quality: Good Days 146.0, Moderate Days 34.0, Unhealthy for Sensitive Groups Days 1.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Grocery Outlet
    1.2 miles away
    ShopRite
    1.3 miles away
    Stop & Shop
    1.4 miles away
    Coventry Farms
    1.5 miles away
    BJ's Wholesale Club
    2.4 miles away

    Transportation

    Hartford
    7.0 miles away
    Windsor
    8.1 miles away
    Windsor Locks
    11.4 miles away

    Bus Stations

    Bus Stop B
    3.1 miles away
    Bus Stop A
    3.1 miles away
    Day Hill and Baker Hollow
    11.1 miles away

    Banks

    Webster Bank
    1.4 miles away
    KeyBank
    1.5 miles away
    Bank of America
    1.5 miles away
    ATM
    1.5 miles away
    Santander
    3.0 miles away

    Hospitals

    Manchester Memorial Hospital
    1.7 miles away
    Hartford Hospital
    6.7 miles away
    Connecticut Children's Medical Center
    7.0 miles away
    Saint Francis Hospital and Medical Center
    7.8 miles away
    Saint Francis Hospital and Medical Center - Mount Sinai Campus
    7.9 miles away

    Pharmacies

    CVS
    1.4 miles away
    CVS Pharmacy
    4.5 miles away
    Health Care Pharmacy
    7.3 miles away
    Kure Rx
    7.9 miles away
    Walgreens
    9.7 miles away

    Dentists

    Dr. Dental
    1.4 miles away
    ManchesterbFamily Dental
    1.5 miles away
    Great Expressions
    2.6 miles away
    Addison Village Dental
    3.3 miles away
    DiStefano Family Dentistry
    4.3 miles away

    Parks

    Manchester
    0.5 miles away
    Baldwin Park
    0.7 miles away

    Places of Worship

    Chapel on the Green
    13.1 miles away

    Shopping

    Charter Oak Mall
    3.0 miles away
    Buckland Hills Mall
    3.1 miles away
    Westfarms
    11.4 miles away
    Enfield Square
    16.2 miles away
    East Brook Mall
    17.8 miles away

    Culture

    Manchester Community College Band Shell
    0.7 miles away
    Little Theatre of Manchester at Cheney Hall
    0.9 miles away
    Mortensen Riverfront Plaza Performance Tent
    6.2 miles away
    Xfinity Theatre
    6.5 miles away
    Charter Oak Cultural Center
    6.6 miles away

    Restaurants

    cosmic omelette
    0.4 miles away
    Hartford Road Cafe
    0.5 miles away
    CW Chops & Catch
    0.5 miles away
    Hartford Road Pizza
    0.8 miles away
    Husky Pizza
    0.9 miles away

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    Google map of Touchpoints At Manchester

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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