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Manchester Manor Assisted Living Services Agency
385 W Center St, Manchester, CT 06040
Based on 48 reviews
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Services and Housing OptionsAssisted Living, Nursing Home, Respite, Rehabilitation
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Manchester Manor Assisted Living Services Agency DescriptionFor half a century, Manchester Manor has been steadfastly devoted to enriching the lives of those in and around Manchester, CT as well as Hartford and Tolland Counties. At Manchester Manor, we pride ourselves on providing top-notch care and services for patients, residents and their families - ensuring successful outcomes through our commitment to excellence. At Manchester Manor Health Care Community, we are proud to be independently owned and operated - enabling us to devote our resources towards providing personalized care for each of our patients and residents. At Manchester Manor, we strive to provide the utmost level of care and attention for every individual who walks through our doors.
Respite CareAt Manchester Manor, we revere and cherish caregivers. Caring for a loved one can be an arduous task, and sometimes it may even seem insurmountable due to conflicting work schedules, vacation plans, holidays or just the need for some respite. Searching for a full-time, in-home caretaker who is tenderhearted, dependable and consistent can be like finding a needle in the haystack. Manchester Manor's Respite Care program is a brilliant answer to your caregiving needs!
RehabilitationWhere you decide to begin anew after a hospital stay due to illness, surgery or injury can greatly influence your recovery. Patients require a reliable rehabilitation program with top-notch care to get them home expeditiously and securely. At Manchester Manor, we provide a comprehensive rehabilitation program that combines the latest cutting-edge technology with tried and true best practices to ensure our patients' comfort.
DiningNutrition is the key to a successful recovery and an improved quality of life. Our Dietitians are essential in safeguarding the health and happiness of our residents. The Dietitians evaluate dietary needs, crafting and executing nutrition-focused plans to ensure optimal health. Collaborating with the clinical team, they strive to modify care plans in order to attain successful results. With a combined wealth of healthcare experience and service as clinical dietetic instructors at the University of Connecticut, these two renowned dietitians are truly exemplary.
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Respite Care Services and AmenitiesManchester Manor Assisted Living Services Agency offers respite care services and amenities that provide guests with a comfortable, home-like atmosphere. Guests can enjoy fully furnished private and semi-private rooms, all with en suite bathrooms. Three delicious, well-balanced meals are prepared to meet individual dietary needs and are served in the beautifully appointed dining room. Guests have access to all amenities and recreational activities offered by Manchester Manor.
Rehabilitation Services and AmenitiesManchester Manor Assisted Living Services Agency offers a range of rehabilitation services and amenities to help individuals recover from various health issues. These include orthopedic and joint care, stroke rehabilitation, cardiac rehabilitation, respiratory therapy, post-surgical recovery, pulmonary therapy, and wound care. The Agency provides a comprehensive range of rehabilitation services that are tailored to the individual's needs. The team of experienced professionals is dedicated to helping individuals reach their fullest potential by providing the best possible care and support.
physical, occupational and speech therapy
end of life care
long term care
short term care
personalized care plans
physical, occupational & speech therapies
24-hour skilled nursing
medically complex care
24/7 skilled nursing care
activities and special events
life enrichment programs
on-site beauty salon/barber shop
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 5 out of 5 stars by The Center for Medicare and Medicaid receiving 5 stars on its health inspection, 5 stars on its quality measures rating, and 3 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 01/15/90 and is run by a for profit organization. It is a large-sized nursing community with 126 nursing beds. Currently, there are 118 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically. The community is a continuing care retirement community which is a community where there are multiple levels of care at a single location. Typically these communities have 3-4 levels of care including independent living, assisted living, memory care, and nursing care.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $657.80. The facility has had 1 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsThe Manchester Rehabilitation and Healthcare Center stands as a remarkable example of healthcare excellence, boasting a 5-star overall rating, the highest achievable grade. This prestigious nursing home is in the elite 10% of facilities when it comes to its overall rating, far exceeding the state average. Commendably, this facility retains the same standard of excellence in its health inspection rating, where it also holds a top-tier 5-star rating, placing it in the top 10% of facilities in that category as well, a score significantly higher than the state average. Further enhancing its reputation as a top-quality provider, the nursing home possesses a highest possible 5-star quality rating, earning it a position in the top 20% of facilities in terms of quality rating, which is indeed higher than the state average.
Staff RatingsManchester Rehabilitation And Healthcare Center, a nursing home facility, ranks in the lower half of institutions when it comes to nursing aid staffing hours per resident per day, with a rate of 2.03 hours. This is relatively lower compared to the 2.14 hours provided by other facilities in the state. However, the center excels in LPN staffing, ranking in the top 30% of institutions. They provide 1.04 LPN staffing hours per resident per day, surpassing the state's average of 0.82 hours. Unfortunately, the center falls in the bottom half in terms of RN staffing with 0.54 hours, which is less than the state's average of 0.72. Yet, the center redeems itself by falling in the top 40% of institutions when considering licensed staffing hours per resident per day, offering 1.59 hours, slightly more than the state's average of 1.55. The facility continues its commendable performance by also falling in the top 40% for providing physical therapist staffing hours per resident per day. Even though their 0.08 hours is marginally lower than the state average of 0.09, they still rank significantly higher overall.
Covid DataThe Manchester Rehabilitation And Healthcare Center's consistently high vaccination rates places it at the forefront among other nursing facilities. While it ranks in the top half concerning resident vaccination rate, with 65.6% of its residents up-to-date with their vaccines, it is slightly below the state’s average which is 68.5%. However, the facility brightly shines in staff vaccination rate, ranking within the top 30% of facilities, with a record of 31% staff vaccination rate, clearly surpassing the state average of 24.1%. These numbers affirm Manchester Rehabilitation And Healthcare Center's commitment to prioritizing the safety and health of its community.
Quality MeasuresThe Manchester Rehabilitation And Healthcare Center stands out as a leading nursing home with its 5-star quality measure rating, the highest achievable rank. Ranking in the top half of facilities, it boasts a superb 97.99% flu vaccination rate amongst its residents, noticeably higher than the state average of 92.71%. However, it falls in the bottom 30% concerning the administration of pneumococcal vaccines at 91.55%, still surpassing the state's percentage, which is 83.32%. In terms of residents whose ability to move independently has worsened, the nursing home falls in the bottom 30% again, registering 21.0%, slightly higher than the state average of 18.42%. Despite this, Manchester Rehabilitation And Healthcare Center shines in the arena of preventing major fall injuries, with just a 2.62% incidence rate, favourably less than the state figure of 3.44%. Overall, Manchester Rehabilitation And Healthcare Center remains a benchmark in flu vaccination, maintaining its dominance in the upper half of all nursing homes.
Emergency and Hospitalization Quality MeasuresThe Manchester Rehabilitation And Healthcare Center is recognized in the top 10% of nursing homes for its significantly low rate of hospitalizations per 1000 days, standing at only 0.27 compared to the state's 1.93. The facility is also acknowledged among the top 20% for maintaining a low rate of outpatient emergency department visits per 1000 days at 0.4, much lower than the state's 0.96. However, the center does face challenges as it falls in the bottom 30% of facilities with respect to the percentage of short-stay residents making outpatient emergency department visits, recording a value of 14.84% in contrast to the state's 12.34%. Furthermore, the center is also in the bottom 20% in terms of the percentage of short-stay residents who were rehospitalized following a nursing home admission, indicating a rate of 30.02%, notably higher than the state's rate of 23.58%.
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
you could improve by increasing your ratio of staff to patient By listening to the patients family concerns and actually addressing them! By feeding them better food By improving cleanliness of rooms and hygiene practices. Examples: Cleanning bed pans after every use...washing hands between patients....cleaning residents better. the list goes on. making sure Patients with oxygen have it on at all times and arent being made to lie flat when they have breathing problems. I could go on and on... Its a sin what ive witnessd.. All homes can do much better f or our elderly!!!!
I am a CNA at Manchester manor now left BC of relocating to Waterbury. Worked at another facility. Found other facility not anything compared to Manchester manor i commute daily from waterbury. Its worth it the people are kind. And caring. Myself and my co workers do our very best for our patients we aren't perfect. But we are. Very very good the nurses especially are so. Attentive on all units but the sub acute particularly and the therapy is excellent. Highly recommend it
I worked here as a CNA for 5 years a long time ago (I believe from around 1989 to 1995ish) I have nothing but great memories of this facility. I still fondly remember all of the residents I cared for and their names after all these years! I loved to be a caregiver there; it was equally rewarding to me because both the patients and their families made me feel like I was a part of theirs! It is the residents and their families who made it easy for me to give superior care. Anyway, Manchester Manor still holds a very special place in my heart to this day! (Since, I have lived in Texas, Arizona and now I'm in Florida so no one put me up to this! Haha) I remember the house dog Mannie & how Pearl looked after him!
Owners of company are great to work for. They strive for excellence and although not all clients may feel they have received excellent service, I have spoken to families that have had completely positive experiences. The staff here works very hard and cannot be compensated enough for the compassion they show toward patients and their families. Thank you, Manchester Manor!
My mother-in-law was at Manchester for a very long time before she passed. I cannot thank them enough for how they helped her and all of us in what we all know is a very difficult time as our loved ones need more professional care than could be provided at home and then as they transition. The nurses, therapists, staff, and all were so incredibly wonderful with her and always had such great, positive attitudes. They are very professional, kind, very efficient in handling all the various issues that arose - and there were many -- from the big ones to even the smallest. There was delightful entertainment and activities for them, very good meals and she so enjoyed being in their outdoor patios when the weather was good. We were always amazed at how fresh and clean the air was inside, never any unpleasant odors and generally what a great job they do on the quality of their care and maintenance. We cannot thank them enough.
Absolute worst! Horrible service! One of THE worst facilities I have experienced! There are a few good people that work there, but they seem as rare as diamonds. The majority of the staff that I encountered were jaded, many of them rude and completely uncaring. Not everyone is cut out to do the job they have to do...it is a difficult one to be sure! I know that I could not do it. You need to have a special calling to work at a facility like this...Manchester Manor seems to have acquired an inordinate number of those who should not be working in this field.
They are one other the very few nursing homes that you walk into and don't smell but this one doesn't smell at all. The staff is wonderful and take very good care of my mother. Yes their is one of the nurses that I don't like but as long as my mom likes her that's all that matters. The food is awesome and have a delightful menu. I was at a nursing home in Vernon and that was a dump. I would recommend this place to everyone.
Unless you want your loved one abandoned for 12+ hours with their call remote tucked above them so they can't reach it which then causes them to get bed sores and fungal infections do not send them here. The employees are uncivilized subhumans who basically chased me to my car when I went to pick up my grandmothers stuff then called the police and falsely accused me of putting my hands on them. Manchester Manor and anyone associated with it cannot be trusted.
My mother was under "care" at Manchester Manor for less than 48 hours and developed up a terrible fungal rash from being left wet as well as a wound on her buttocks that the staff at St. Francis believes is from being left on a bed pan for too long. If you have a loved one there, be vigilant. If I hadn't checked myself, I would not have known that my mother was absolutely soaked in urine from the waist down when I arrived today. When I asked for help in getting her cleaned up the staff was barely civil, as if it weren't part of standard care. Manchester Manor is a crap fest, do not trust them.
Mom wanted to go back to Manchester Manor because she had been there a couple of years ago. Things have changed there since the last time she was there. Menu choices have changed a lot. She had a Chicken burger the other night. It looked like bland Spam. The dining room staff told her they didn't have Tomato soup. So I went home and got mom some. in the 10 minutes i was gone they found a bowl of it. Nice to know after the fact. Mom says some in the P.T department are very nice but there is one there who says she isn't trying hard enough and keeps pushing her to exhaustion. Jennifer in the Social worker department was talking to me and within 15 minutes she was all like "What is your moms' Financial situation." Yeah, I remember them from before. "SHOW ME THE MONEY!" Staff is slow to respond to Mom wanting to go back to bed She wanted to put herself to bed as PT exhausted her to the limit I told her not to as she might fall and be worse off. She doesn't see why for Breakfast and Lunch she can eat in her room but for dinner they want her to go to the dining room. She prefers it. Yeah it's all about the money Jennifer !
Do not, do not, I beg you, do not put your family members in here. My grandmother was there for 36 HOURS that’s it! And she has to be readmitted into the hospital due to being left on a bed pan too long causing a sore and a fungal infection from then being left in a puddle of piss. When we went to get her stuff the “employees” literally tried to physically attack me for stating pure facts. They are neglectful and murderous. I wouldn’t even put my evil step mother in here.
While my father in law seemed to get good enough care we will never be sure as there is absolutely no communication at this facility. Not only do they not communicate with the family, they don’t communicate between themselves. No one seems to know what is going on. Waited to 2 1/2 weeks just to get a meeting to find out what their plan of care was. How do you not have a plan to share from the beginning???? Discharge day now we couldn’t go to his room??? They will discharge him in the main entrance??? Seems like HIPPA laws aren’t being followed when anyone walking by can hear all his medical issues. I would not recommend this place if you are like us and want to know what is going on with your loved ones care.
They don’t care. My dad caught covid from their facility and it killed him. They don’t care. Even had the gaul to send a sympathy card. Sorry your dad died and we killed him here’s a card! Call to compliain and sorry im the weekend superyand its bot my fault. F this place! Find a reputable place to place you loved one. They don’t care
For personal experience I would say the staff can be very nice to your face an behind your back talk about you. Form experience you’re not allowed to voice your concerns to your supervisor about patient safety because on there rules and regulation it’s insubordination and it’s unprofessional to the work facility and you’re terminated effective immediately.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-03-22||2022-05-06||D||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2022-03-22||2022-05-06||D||Gas, Vacuum, and Electrical Systems Deficiencies||Meet requirements for the installation and maintenance of electrical systems.|
|2022-03-22||2022-05-06||D||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2019-10-16||2020-01-02||D||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2019-10-16||2020-01-02||D||Egress Deficiencies||Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.|
|2019-10-16||2020-01-02||D||Smoke Deficiencies||Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.|
|2019-10-16||2020-01-02||D||Smoke Deficiencies||Have properly installed hallway dispensers for alcohol-based hand rub.|
|2019-10-16||2020-01-02||D||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2019-10-16||2020-01-02||D||Smoke Deficiencies||Install an approved automatic sprinkler system.|
|2019-10-16||2020-01-02||D||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2019-10-16||2020-01-02||D||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-03-24||D||D||Resident Rights Deficiencies||Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.|
|2019-10-17||D||D||Nursing and Physician Services Deficiencies||Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.|
|2019-10-17||D||D||Nursing and Physician Services Deficiencies||Ensure that the resident and his/her doctor meet face-to-face at all required visits.|
|2020-11-12||D||D||Resident Rights Deficiencies||Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.|
|2018-09-11||D||D||Resident Rights Deficiencies||Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.|
|2018-09-11||D||D||Resident Assessment and Care Planning Deficiencies||Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.|
|2018-09-11||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2018-09-11||D||D||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
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