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Cassena Care At Stamford
53 Courtland Avenue, Stamford, CT 06902
Based on 34 reviews
Services and Housing OptionsMemory Care, Nursing Home, Skilled Nursing, Rehabilitation
Cassena Care At Stamford DescriptionAt Cassena Care at Stamford, we believe that rehabilitation is a journey toward wellness of mind, body, and spirit. We have designed programs to optimize your health on every level and deliver them in a unique environment with dynamic people who will inspire and motivate you. Our goal is to help you find your independence again, so that you can do the things and be around the people that make you feel most alive. We want your stay with us to be enjoyable and are confident you will have a great time.
Memory CareCassena Care at Stamford provides top-notch dementia care in a supportive and secure environment. We specialize in Dementia Care programs that are designed to treat the unique needs of individuals with memory impairments. We aim to see each person's individual strengths and weaknesses. We provide a supportive environment where individuals can maintain an optimal level of independence and quality of life.
RehabilitationOur team of clinicians and staff help patients return to their normal lives as quickly as possible by developing and implementing a treatment plan which incorporates all programs and services necessary to restore health and mobility.
Skilled NursingOur skilled nursing services are available 24/7, delivered by our compassionate team of nurses. Our nurses provide treatment that is personalized to each patient, offering care that meets your specific needs and goals.
DiningWe believe that nutrition is important for everyone and that the dining experience should be one that leaves you feeling satisfied on all levels – physically, mentally, and emotionally. Our chefs have a passion for creating a community through food, and their incredible culinary skills will leave you feeling healthy and happy.
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ServicesAt Cassena Care At Stamford, patients receive 24-hour skilled nursing care and physician services. Specialists provide short-term and long-term rehabilitation, physical therapy, occupational therapy, speech therapy, therapeutic recreation, respiratory therapy, social work, pre and post-operative care, palliative care and hospice services, dementia care, I.V. therapy, cardiac rehabilitation, and pain management. All of these services are provided with the utmost care and compassion for every patient.
outpatient rehabilitation services
individualized treatment plans
24 hour skilled nursing
24-hour skilled nursing care
skilled nursing services
mental health services
specialty services available
religious services for all denominations
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 4 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 5 stars on its quality measures rating, and 3 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 01/01/67 and is run by a for profit organization. It is a very large-sized nursing community with 156 nursing beds. Currently, there are 117 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $5,000.00. The facility has had 2 substantiated complaints reported in the last 3 years that resulted in a citation.
Overall RatingsThe Cassena Care At Stamford is a nursing home with a 4-star overall rating, the second highest possible. The nursing home is in the top 30% of facilities in terms of overall rating and slightly higher than the state average. The nursing home is also in the top half of facilities in terms of health inspection rating and slightly higher than the state average. This nursing home has a 5-star quality rating, which is the highest possible, and it's in the top 20% of facilities in terms of quality rating that's also slightly higher than state average.
Staff RatingsThe Cassena Care At Stamford is a nursing home that is in the top 40% of facilities in terms of nursing aid staffing hours per resident per day. The nursing aid staffing hours per resident per day is slightly higher than the state average. The nursing home is in the bottom 30% of facilities in terms of LPN staffing hours per resident per day. The LPN staffing hours per resident per day is slightly lower than the state average. The nursing home is in the bottom half of facilities in terms of RN staffing hours per resident per day. The RN staffing hours per resident per day is slightly lower than the state average. The nursing home is in the bottom 30% of facilities in terms of licensed staffing hours per resident per day. The licensed staffing hours per resident per day is slightly lower than the state average. The nursing home is in the bottom 30% of facilities in terms of physical therapist staffing hours per resident per day. The physical therapist staffing hours per resident per day is slightly lower than the state average.
Quality MeasuresThe Cassena Care At Stamford is a nursing home with a 5-star quality rating, the highest possible. However, the nursing home is in the bottom half of facilities in terms of residents who received an antipsychotic medication. The residents who received an antipsychotic medication is slightly lower than the state average. The nursing home is also in the bottom 10% of facilities in terms of residents given Pneumococcal vaccine. The residents given Pneumococcal vaccine is way lower than the state average. Additionally, the nursing home is in the bottom 10% of facilities in terms of residents who have depressive symptoms. The residents who have depressive symptoms is way higher than the state average. Although the nursing home has some poor ratings, it shines in comparison to other facilities in terms of residents whose ability to move independently worsened. The residents whose ability to move independently worsened is way lower than the state average.
Emergency and Hospitalization Quality MeasuresCassena Care At Stamford is a nursing home that is in the top 30% of facilities in terms of hospitalizations per 1000 days. This rate is lower than the state average. However, the nursing home is in the bottom 40% of facilities in terms of outpatient emergency department visits per 1000 days. This rate is slightly higher than the state average. In addition, the nursing home is in the top 40% of facilities in terms of short-stay residents who had outpatient emergency department visits. This rate is lower than the state average. However, the nursing home is in the bottom 30% of facilities in terms of short stay residents who were rehospitalized after a nursing home admission. This rate is way higher than the state average.
The Stamford Area
Things to do in the Area
Places of Worship
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General Staff Rating
Care Staff Rating
Food Staff Rating
My father has now been at Cassena Care for almost 3 months and I can’t say enough great things about this facility and the staff. They are completely on their game. I’ve had experience with facilities where the staff was not on point and the staff at Cassena care is 100 percent on point with every aspect of my fathers care. I am completely at ease knowing he’s in such great hands day in and day out. Thank u Cassena Care.
Who owns this nasty place? Who do you report them to?Who do you complain to??Im contacting my insurance company AND my lawyer..The do nothing social worker has ignired me since the first day when i asked to be moved to ANYWHERE ELSE.MY EMERGENCY BUTTON HAS BEEN BROKE FOR 2 DAYS. GOD FORBID I SHOULD NEED HELP.I ZTOLD THEM ITS NOT WORKING AND THEY TELL ME IT IS.IF YOUR LOVED ONES NEED TO BE IN ASSISTED LUVING. DO NOT SEND THEM HERE. IM PARALIZED ON MY LEFT SIDE AND NEED PHYSICAL THERAPY. GOOD LUCK WITH THAT...THIS PLACE SHOULD NIT BE IN BUSINESS. IM REPORTING THEM TO MY INS.CO AS WELL AS THE STATE.STAY AWAY... KEEP YOUR LOVED ONES AWAY.. TAKE CARE OF THEM YOURLVES.. THEY WILL BE MUCH BETTER OFF
The thing that struck me the most is that there are multicultural, multiracial people working in this facility and this is great!The food was terrific. I was able to get double portions and an extra sandwich and even extra hot dogs for my meals!The rehab experience was amazing. The therapist worked on my shoulder and I definitely can move it better now.I had phenomenal nurses that bathed me well.Every single person is cheerful, happy smiling and keep the eye contact.I would like to congratulate the Administrator Chris for providing collegial atmosphere.
People not the facility make the difference in long term care. The staff was genuinely caring and attentive to my father’s needs. Minette, Anna, Jazmine, Roumana, Shondra & Angela were exceptional. My dad and I developed a very special relationship with them. I will be eternally grateful to them for taking excellent care of my father.
I will rate this review based on one care provider, Cris Antipuesta who was fantastic. I was having a hard time getting updates on my mother who was transferred there from Greenwich hospital to recover from COVID. It was frustrating not to be able to connect with one person who consistently cared for my mother. When I spoke with Cris, he instantly calmed me down. He shared his own experience of caring for his mother in the Philippines, and was so empathetic and genuine in his interest in my mother's well-being. Cassena is lucky to have Cris and I wish that all healthcare professionals could take a page out of his book for how to exemplify superior understanding and care. Thank you Cris for giving me the reassurance and strength I needed to get through this and more importantly, caring for my mother.
My mother was admitted there from Stamford Hospital during the pandemic which was vey hard for me being that she is 90 y/o. I was concerned about her declining because she would not be able to see family members or speak to them but boy I was wrong. The staff caught me off guard with their compassion and care provided to my mother. Recreation was able to accommodate me with a Facetime and calls everyday which put my heart at ease. They kept her active and engaged which I thought was amazing. Rehab also was able to Facetime us to show us her progression. Nursing was attentive and called me with updates periodically.. My mother is a picky eater and the Kitchen staff accommodated her wants , which I think is important. Overall the care was great , I would definitely recommend this facility to other families and its in a great area with lots of parking.
Mice infested facility. Continuously understaff resulting in inadequate patient care/falls. Responsible for the NUMEROUS deaths during the covid 19 outbreak because they kept sick people in the room with people who were not and those residents eventually contracted it and died. All management cares about is filling up beds and collecting money. Send your loved ones anywhere but here !
I am a wheelchair bound patient that came from Norwalk hospital to Cassena Care in Stamford. I was a little nervous to go to a rehab facility because I never been to one before but after being here for 5 days its going to be hard for me to leave because I fell in love with the staff. They are very helpful and they go above and beyond for the patient and they also make you feel welcomed. I have herd that other rehab centers can be a horrible experience but not here. I would recommend this place to everyone.
The difference from this place a year ago until today is remarkable.I wrote a pretty nasty review of Cassena Care last year. I thought the place was dirty and dated, understaffed and I was just plain unhappy leaving my mother-in-law and best friend.I had to have a couple of surgeriesKnee Replacement then had a fall on a faulty sidewalk and had to have it redone.Needless to say it took me a good 7 months to feel comfortable driving from Milford to Stamford to visit mom again.Well this time I was elated! The place was clean there was more staff. A lot of new faces that I felt really cared about their patients the many renovations was a breath of fresh air.Thankyou all for making the place feel more likes home then an institution. You made my Day.Dee Lohnes daughter and best friend to Irene Ohara
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-08-19||2021-10-28||D||Emergency Preparedness Deficiencies||Establish staff and initial training requirements.|
|2021-08-19||2021-10-28||F||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2021-08-19||2021-10-28||E||Egress Deficiencies||Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.|
|2021-08-19||2021-10-28||D||Egress Deficiencies||Install emergency lighting that can last at least 1 1/2 hours.|
|2021-08-19||2021-10-28||D||Smoke Deficiencies||Install an approved automatic sprinkler system.|
|2021-08-19||2021-10-28||D||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2021-08-19||2021-10-28||D||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
|2021-08-19||2021-10-28||D||Services Deficiencies||Install properly constructed and protected linen or trash chutes.|
|2021-08-19||2021-10-28||F||Miscellaneous Deficiencies||Provide a written emergency evacuation plan.|
|2021-08-19||2021-10-28||D||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
|2021-08-19||2021-10-28||F||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2021-08-19||2021-10-28||D||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2018-08-20||2018-10-22||E||Emergency Preparedness Deficiencies||Conduct risk assessment and an All-Hazards approach.|
|2018-08-20||2018-11-19||E||Emergency Preparedness Deficiencies||Provide a means of sharing information on occupancy/needs.|
|2018-08-20||2018-10-22||E||Emergency Preparedness Deficiencies||Provide family notifications of emergency plan.|
|2018-08-20||2018-11-19||E||Emergency Preparedness Deficiencies||Establish emergency prep training and testing.|
|2018-08-20||2018-11-19||E||Emergency Preparedness Deficiencies||Establish staff and initial training requirements.|
|2018-08-20||2018-10-22||D||Smoke Deficiencies||Provide properly protected cooking facilities.|
|2018-08-20||2018-10-22||D||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2018-08-20||2018-10-22||D||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
|2018-08-20||2018-11-19||E||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2018-08-20||2018-11-19||E||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-11-15||D||D||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2022-01-18||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2021-08-25||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.|
|2021-08-25||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Respond appropriately to all alleged violations.|
|2021-08-25||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2021-08-25||E||E||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2021-08-25||E||E||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2019-10-10||D||D||Resident Rights Deficiencies||Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.|
|2019-10-10||D||D||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2019-10-10||D||D||Quality of Life and Care Deficiencies||Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.|
|2018-08-23||D||D||Resident Rights Deficiencies||Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.|
|2018-08-23||D||D||Resident Rights Deficiencies||Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.|
|2018-08-23||D||D||Resident Rights Deficiencies||Keep residents' personal and medical records private and confidential.|
|2018-08-23||E||E||Resident Rights Deficiencies||Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.|
|2018-08-23||G||G||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.|
|2018-08-23||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Protect each resident from the wrongful use of the resident's belongings or money.|
|2018-08-23||G||G||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2018-08-23||D||D||Quality of Life and Care Deficiencies||Provide appropriate pressure ulcer care and prevent new ulcers from developing.|
|2018-08-23||D||D||Quality of Life and Care Deficiencies||Provide enough food/fluids to maintain a resident's health.|
|2018-08-23||E||E||Nutrition and Dietary Deficiencies||Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.|
|2018-08-23||D||D||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2018-08-23||E||E||Environmental Deficiencies||Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.|
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