Bowling Green Health & Rehabilitation Center

Positive Feedback:

• Many reviewers praised the facility for its cleanliness and welcoming atmosphere.
• Staff members are described as pleasant, professional, and knowledgeable, often going the extra mile to ensure residents are well cared for.
• Special mention was made of the activities director, Debbie, for her creativity, leadership, and the positive impact she has on residents.
• Physical therapists and nursing staff received thanks for their encouragement, trust-building, and attentive care.
• Several reviewers expressed satisfaction with the care provided to their family members, highlighting the staff's efforts to make residents comfortable and happy.

Critical Feedback:

• One review detailed a negative experience for a post-stroke, bedridden, and disabled individual prone to infection, citing a lack of medical capacity on weekends and holidays, inappropriate food for a diabetic, and insufficient feeding assistance.
• Staff were described as overworked, leading to instances of rudeness and a lack of willingness to help.
• Another reviewer reported receiving persistent, unwanted phone calls from a patient, with staff allegedly providing rude responses when the issue was raised.

General Observations:

• The facility is noted for its efforts in organizing activities and ensuring a clean environment.
• Easy access to the facility and a friendly staff were highlighted as positive aspects.
• Overall, many reviewers expressed gratitude and satisfaction with the care provided to their loved ones, though there were notable exceptions that pointed out areas for improvement.