Call for pricing and availability: (800) 780-8101
Windsor Monterey Care Center
1575 Skyline Drive, Monterey, CA 93940
Based on 15 reviews
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Services and Housing OptionsMemory Care, Nursing Home, Respite, Skilled Nursing, Rehabilitation
For Pricing & Availability(800) 780-8101
To Reach a Resident(831) 373-2731
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Windsor Monterey Care Center DescriptionThe Windsor Monterey Care Center is a skilled nursing facility that provides short-term, long-term, and rehabilitation services to help our residents increase their independence and reach their highest level of functionality. We are a cozy 78 bed facility located in the stunning Skyline forest, approximately 1,000 feet above sea level. On a clear day, the Monterey Bay is an incredible sight. to be the best The guiding principle of Windsor Monterey is to be the best. Your loved one is a special person who deserves the best and will be treated with respect and dignity.
RehabilitationOur rehab team is here to help you or your loved one achieve health goals efficiently and effectively. We partner with physical, occupational and speech therapists to achieve these aspirations of independence. We provide top-of-the-line equipment and highly trained staff to achieve the balance of making this possible. Windsor's goal is to get residents back home safely and quickly.
Skilled NursingOur center is a top-notch medical and nursing facility. In an inviting and supportive atmosphere, physicians and other highly-skilled professionals work closely with each patient. Nurses and Certified Nursing Assistants provide skilled care as well as assistance with activities of daily living such as getting in and out of bed, feeding, bathing and dressing.
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ServicesWindsor Monterey Care Center offers a range of skilled nursing services, post-acute care, and Nursing Advantage Rehabilitation Services. Their highly trained professionals are dedicated to providing the highest quality of care to each patient. These services include long-term care, respite care, short-term rehabilitation, palliative care, and wound management. They also have onsite amenities such as a physical therapy gym, activity room, and nutritional support services for their patients' needs. With their superior level of service and attention to detail Windsor Monterey Care Center is an excellent choice for individuals seeking quality health services.
Skilled Nursing Services and AmenitiesWindsor Monterey Care Center offers comprehensive skilled nursing services and amenities to its residents. An onsite medical director coordinates and improves medical services, including ileostomy care, nutrition and hydration programs, medication management and education, pain management, bowel and bladder programs. It also provides a model environment for nurse training as well as in-house on-going continued learning courses and CNA training programs. Residents benefit from the presence of a psychologist and audiology services.
bathing and dressing
blood glucose monitoring
bathing, dressing and grooming
24-hour skilled nursing care
enteral feeding program
diabetic management & education
bowel & bladder programs
activities of daily living
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 3 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 3 stars on its quality measures rating, and 2 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 3-star short-stay rating and a 3-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 06/01/69 and is run by a for profit organization. It is a large-sized nursing community with 78 nursing beds. Currently, there are 73 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has not been given a health inspection within the last 2 years. This facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $6,922.50. The facility has also had 3 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 5 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsThe Windsor Monterey Care Center is in the top half of facilities in terms of overall rating. The overall rating is slightly lower than the state average. The nursing home's health inspection rating is slightly higher than the state average, though it falls in the bottom 30% of facilities when quality rating is considered.
Staff RatingsThe Windsor Monterey Care Center received a 2-star staff rating, the second lowest possible. The nursing home is in the top 40% of facilities in terms of nursing aid staffing hours per resident per day; however, these hours are slightly lower than the state average. The nursing home is also in the top 40% of facilities in terms of LPN staffing hours per resident per day, though these too are slightly lower than the state average. Unfortunately, the RN staffing hours per resident per day place the Windsor Monterey Care Center in the bottom 10% of all facilities, and these hours are lower than the state average. The licensed staffing hours per resident per day are also in the bottom 30% of all facilities and, like RN staffing hours, are lower than the state average. There is some good news, however; The Windsor Monterey Care Center is in the top 40% of facilities in terms of physical therapist staffing hours per resident per day. These hours are only slightly lower than the state average.
Covid DataWindsor Monterey Care Center is a nursing home located in the top 40% of facilities in terms of resident vaccination rate. The resident vaccination rate at the nursing home is slightly higher than the state average, with a 93.0% vaccination rate compared to 89.1%. In addition, Windsor Monterey Care Center is also in the top 10% of facilities in terms of staff vaccination rate; the staff vaccine rate at this nursing home is 100%, which beats out 95.1% of other facilities statewide. Lastly, Windsor boasts a covid booster rate that falls into the top 40% percentile for all California nursing homes; 92.4% of residents have received their boosters, as opposed to 84.3%.
Quality MeasuresWindsor Monterey Care Center is one of the lower nursing homes in terms of Pneumococcal vaccination rates for its residents. However, it is in the top 20% when it comes to the number of residents with ulcers. Additionally, while slightly below the state average, Windsor Monterey Care Center is still in the top 40% for the number of residents who have a catheter inserted and left in their bladder. The nursing home is also in the top 40% for residents who lose too much weight. One area where Windsor Monterey Care Center could improve is in the number of falls that result in major injuries. Although this number is slightly lower than the state average, the nursing home is still in the top 30%.
Emergency and Hospitalization Quality MeasuresThe Windsor Monterey Care Center is in the bottom half of facilities in terms of hospitalizations per 1000 days. The nursing home is slightly lower than the state average in hospitalizations per 1000 days. The nursing home is also in the bottom 40% of facilities in terms of outpatient emergency department visits per 1000 days, but this number is slightly higher than the state average. However, the nursing home is still in the top 40% of facilities when it comes to short-stay residents who had outpatient emergency department visits. And finally, while the nursing home falls to the bottom 30% of facilities in terms of short stay residents who were rehospitalized after a nursing home admission, this rate is way higher than the state average.
The Monterey Area
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General Staff Rating
Care Staff Rating
Activities and Services Rating
This is the second review I have written on this place I can not find my first review. My mom had a horrible experience there. Co-vid is no excuse for the medieval neglect and isolation she when though. They gave her dementia medication and she has never been diagnosed. I could never get a hold of anyone after leaving messages with my call back number sometimes once a day, I tried faxing and email with no better results. I finally got a call back after threatening to have the police do a welfare check. Twice when they were allowing window visits I had made appointments that they canceled upon my arrival which I showed up 10 minutes early for. Since I picked her up she has never been the same. I wish I had tried to keep her at home and gotten physical therapy some other way.
A few years ago when Javier was the admin the place was better although there were sone issues but he addressed them. This is the only SNIF I was able to stay at twice for a week or so each time. But last time, the first night I was put into a room with a woman who screamed all night. Nice lady, we became friends BUT I NEEDED TO SLEEP. I stayed in the lobby until 3 am when a kind nurse put me in another room. The next day another kind nurse told me about an opening in another room. There I was able to stay with a very compatible roommate for a week or so. But suddenly the admin came and told us they had to renovate the room. They moved us. I had no other good options and was worried about my dog so I left on good terms. Compared to other places I've been to this is better but the other places were horrific, broken beds, 5 people in a tiny room and no real care. At least here, I did get physical therapy and meds.
I would not want my family members here. The care the patients get is not fair...some get more attention then others and some are just left in wheelchairs all day. The cnas are always chatting together and on their phones, totally unprofessional. The staff is also rude. I would not feel comfortable having anyone I love in there
Worst staff and workers . They treat everyone differently. The nurses make the cna's change colostomy bags which it's not suppose to happen . And the cnas never answer call lights . They're always on their phones . The ones that have been their longer think they own the facility . The nurses are racist . That place is short in nurses and cnas. Eva the administrator is not strict enough she doesn't belong there . I've seen so many people get away with a lot of stuff . I feel bad for the patients .
My partner had a very bad experience here when he left Chomp he was assured that his medications would continue as they had at the hospital when he got to this home they did not have his medications they had to give him something else that they had on hand and it did not help with his pain at all so he had to take an ambulance back to Monterey Peninsula Hospital and get pain meds he then came back to this facility and his pain meds did not arrive until 8 the next morning. In the morning when they served him breakfast it consisted of a cold roll a slice of cheese and a piece of bacon which none of it was very nutritional and he did not eat it. He was supposed to receive his pain medication every 4 hours and when it was due later in the day around 4 he had asked for it and it was only 5 minutes early and his nurse would not give it to him so he did not receive it until an hour late and when he told her that he needed it she snipped at him and said that there were other people ahead of him that she needed to take care of first. This was his first evening and first day at the facility by the end of that day he wanted to come home! He was very upset with the facility and their lack of care for their patients. Therefore I would not recommend this place to anyone that you care about. Find a better place for your loved ones.
You never want to put any loved one in this place, short or long term. They are understaffed and overwhelmed- this is basically a warehouse for the elderly. My mom fell and broke her hip- I had to be constantly vigilant about her meds because they weren't being administered on time or at all, She is blind and can't self feed, but when she asked for water they just left a pitcher and glass and took off- almost dehydrated her as a result. Very little Spanish speaking staff, mostly housekeepers so she couldn't communicate effectively (which, since she is blind, is an ADA violation). And forget about getting anyone to the room- when I pulled the bed alarm to see what the response would be to her trying to get up and potentially falling, it took 16 minutes for anyone to respond- a danger should she have been alone- and the hallway looked like a Christmas tree, all lit up with seniors needing help and few nurses to give it. Stay away, stay far away....
My Mom is a 'short-termer' here which is good because it's very hard to reach her in the evening. The residents aren't allowed phone service in the room so you have to call one of the cordless phones and hope one of the workers answers... If your lucky enough and one does they will take the cordless to the resident ( your mom, Dad, sister, brother ,etc) so you can speak with them to see how their day went. Windsor Care Center1575 Skyline Dr Monterey CA 9391-831-655-19711-831-373-01461-831-373-0120 I've had the best luck w/ this tn1-831-250-3204
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2019-07-11||2019-09-24||D||Smoke Deficiencies||Provide properly protected cooking facilities.|
|2019-07-11||2019-09-24||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2019-07-11||2019-09-24||F||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
|2019-07-11||2019-09-24||D||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2019-07-11||2019-09-24||F||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
|2019-07-11||2019-09-24||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2019-07-11||2019-09-24||E||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2018-05-08||2018-05-29||D||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2018-05-08||2018-05-29||E||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2018-05-08||2018-05-29||E||Smoke Deficiencies||Install smoke barrier doors that can resist smoke for at least 20 minutes.|
|2018-05-08||2018-05-29||E||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
|2018-05-08||2018-05-29||D||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2017-03-21||2017-05-04||E||Smoke Deficiencies||Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.|
|2017-03-21||2017-05-04||D||Electrical Deficiencies||Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.|
|2017-03-21||2017-05-04||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2017-03-21||2017-05-04||E||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-10-01||D||D||Resident Rights Deficiencies||Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.|
|2021-07-14||D||D||Quality of Life and Care Deficiencies||Provide appropriate pressure ulcer care and prevent new ulcers from developing.|
|2019-05-03||D||D||Resident Rights Deficiencies||Reasonably accommodate the needs and preferences of each resident.|
|2019-05-03||D||D||Resident Assessment and Care Planning Deficiencies||Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.|
|2019-05-03||D||D||Resident Assessment and Care Planning Deficiencies||Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.|
|2019-05-03||D||D||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2019-05-03||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2019-05-03||D||D||Quality of Life and Care Deficiencies||Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.|
|2019-05-03||D||D||Quality of Life and Care Deficiencies||Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.|
|2019-05-03||D||D||Quality of Life and Care Deficiencies||Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.|
|2019-05-03||D||D||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2019-05-03||E||E||Nutrition and Dietary Deficiencies||Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.|
|2019-05-03||D||D||Administration Deficiencies||Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.|
|2021-04-15||G||G||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Develop and implement policies and procedures to prevent abuse, neglect, and theft.|
|2020-12-14||D||D||Environmental Deficiencies||Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.|
|2018-03-30||E||E||Resident Rights Deficiencies||Reasonably accommodate the needs and preferences of each resident.|
|2018-03-30||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Develop and implement policies and procedures to prevent abuse, neglect, and theft.|
|2018-03-30||D||D||Resident Assessment and Care Planning Deficiencies||Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.|
|2018-03-30||D||D||Resident Assessment and Care Planning Deficiencies||Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.|
|2018-03-30||D||D||Resident Assessment and Care Planning Deficiencies||Ensure services provided by the nursing facility meet professional standards of quality.|
|2018-03-30||E||E||Pharmacy Service Deficiencies||Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.|
|2018-03-30||D||D||Pharmacy Service Deficiencies||Ensure each resident’s drug regimen must be free from unnecessary drugs.|
|2018-03-30||D||D||Pharmacy Service Deficiencies||Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.|
|2018-03-30||E||E||Administration Deficiencies||Have a plan that describes the process for conducting QAPI and QAA activities.|
|2019-11-07||D||D||Resident Rights Deficiencies||Honor the resident's right to manage his or her financial affairs.|
|2019-11-07||D||D||Pharmacy Service Deficiencies||Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.|
|2019-09-23||D||D||Resident Assessment and Care Planning Deficiencies||Ensure services provided by the nursing facility meet professional standards of quality.|
|2019-08-15||D||D||Resident Rights Deficiencies||Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.|
|2019-08-15||D||D||Resident Assessment and Care Planning Deficiencies||Ensure services provided by the nursing facility meet professional standards of quality.|
|2017-03-10||D||D||Resident Rights Deficiencies||Ensure that residents are fully informed and understand their health status, care and treatments.|
|2017-03-10||D||D||Resident Rights Deficiencies||Keep residents' personal and medical records private and confidential.|
|2017-03-10||D||D||Quality of Life and Care Deficiencies||Ensure services provided by the nursing facility meet professional standards of quality.|
|2017-03-10||D||D||Quality of Life and Care Deficiencies||Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.|
|2017-03-10||D||D||Quality of Life and Care Deficiencies||Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.|
|2017-03-10||D||D||Pharmacy Service Deficiencies||Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.|
|2017-03-10||D||D||Quality of Life and Care Deficiencies||Develop policies and procedures for influenza and pneumococcal immunizations.|
|2017-03-10||D||D||Nutrition and Dietary Deficiencies||Hire a qualified dietician.|
|2017-03-10||D||D||Pharmacy Service Deficiencies||Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.|
|2017-03-10||D||D||Environmental Deficiencies||Have a program that investigates, controls and keeps infection from spreading.|
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