The Park Lane

The reviews for The Park Lane senior living community present a mixed picture, with some highlighting positive aspects while others express significant concerns.

• Positive feedback includes praise for the food and wait staff, with meals described as excellent. The community is also noted for its lush, park-like setting, newly renovated areas, and a range of activities available for residents.
• Employees often share positive experiences, mentioning a caring, dedicated staff and a close-knit family environment. The community is described as clean, safe, and supportive, with efforts to make residents feel like family.
• However, several reviews raise serious concerns about resident care and facility management. Issues include inadequate housekeeping, with specific complaints about dirty carpets, blinds, and bathrooms. There are also reports of theft, inadequate parking, especially for disabled visitors, and concerns about the rapid disappearance of personal items.
• Some reviews criticize the level of care provided, mentioning instances of neglect, such as residents being dressed in wrong clothes, not changed for hours, and even being yelled at by staff. There are also alarming reports of a caregiver discussing personal legal issues related to violence in front of residents.
• Concerns are raised about the authenticity of positive reviews, suggesting that many are from employees rather than residents or their families. There are calls for potential residents and their families to speak directly to current residents about their experiences, especially regarding memory care and assisted living.
• Despite the new management's efforts to address issues and complete renovations, some feel that the services provided do not justify the high cost of living at The Park Lane.

In summary, while The Park Lane offers a range of amenities and activities, and some staff members are praised for their dedication, there are significant concerns about the quality of care, facility management, and overall resident experience that potential residents and their families should consider.