The Park Lane

Marissa Nuñez

2020-04-19

I am a Community Relations Director at The Park Lane and have been serving seniors for almost 8 years. The Park Lane provides genuine compassion, dignified care and a positive atmosphere to help families and their loved ones achieve peace of mind.

Paul Peck

2020-03-18

The Park Lane is the absolute best senior community on the whole peninsula! There food is by far the best In senior living. The staff are always warm and welcoming.

Ruth Wolff

2019-07-19

Friendly and caring attitude. Beautiful surroundings and delicious food 2020 The Park Lane has been a sanctuary in these trying times

Cynthia Duvall

2019-03-20

Wonderful staff! Wonderful place to live and work!

Leslie Santiago

2018-04-06

Luxury style community living in the heart of Monterey!

Lia B.

2021-01-12

My mother was a resident here for over 8 years. I should have taken her out after the first month! She was a resident in independent living and memory care. The more help and support she required, the less they delivered. Feeding, oversight, bathing, medication management  were all problematic. Thank goodness I had private caregivers also.   After several hospitalizations and skilled nursing rehab, mom went to residential living home where she thrived. My complaints to staff and admin were met with rudeness and angry threats. I received no response from their executive headquarters when I called with concerns. I would never recommend PL to anyone, ever.

Julia F.

2019-09-16

I'm updating my review and lowering my rating. Just when it seems like they have great staff in place, I mean really great staff, they quit. Including the exercise teacher, the best driver ever, the assisted living director, the dining director...to name a few! They need to VALUE their staff above all other amenities. I don't care about the fountains and all the upholstery and pillows, please hold on to your good staff.

Peggy W.

2019-03-01

I am a two year resident of indepent living in The Park Lane, and i find it diappointing to see they are advertising the same amenties that i  was told about over two years sgo and that are still not available to residents.  They never finish one project before starting another, yet they keep raising the rent.  I beieve in truth in advertising and The Park Lane evidently does not. Don't beiieve everything they tell you.  Talk to the residents..

Kim H.

2019-01-14

Very nice first visit for the grief counseling meeting in the main floor conference room with Mick. Thank you kindly!

Alison M.

2018-01-22

The Park Lane has an amazing staff who really care for their clients. This is a place I would be thrilled to live one day or visit my parents. There are so many activies and outings, great restaurants and even a therapy dog. I would recommend the Park Lane to anyone seeking a Senior Living facility or just beautiful place to visit where there is never a dull moment.

Rae Y.

2017-07-20

Yes, I am a fan of The Park Lane. My Mom is in the Memory Care section of this facility called Enliven. We are going on our 3rd year there and I have seen great improvement.David is a great GM and the new management  he has hired for our wing couldn't be better! They are making every effort to improve in every way. They have a wonderful Caregiving Team. Thank you so much in your striving for excellence. Rae Yuan

G R.

2016-10-16

The Park Lane sells its wide range of activities which eases the guilt of moving ones parents into a facility. Those services are nice but reality is few people take advantage of them. This old place has been resting on its reputation and now that a new home is opposing across the street Park Lane is waking and dressing up. It's renovating its lobby and dining hall is next. It's about time. Elevators have been promised to be fixed for several years and only two of the three are operating at any given time. Management has been cutting costs and staffing levels to the point it is hard to get the help they promise in their contracts. Some of the caregivers are sweet and some are just sleepwalking through their shift. It must be hard to deal with often cranky old people all day. Tough gig. The independent living is the best offering here. Assisted living is okay and the memory care is below par. Management doesn't deliver the level of care they promise at that level.

Couple O'Critics A.

2016-02-05

The Park Lane is quite a nice place to reside, visit and in my case audit the processes in place to provide quality care at a professional level.  Entry - nicely furnished with lots of activity especially the free wifi and computers in the Internet cafe.  Front desk people forward and welcoming.Offices - nicely appointed with well presented personnel and clear organization.   AL - activity present with good resident interaction, clean dining room.Common Areas - well appointed, nice furnishings, clean and dust free.MC - Clean, care staff present, active and aware. Dining and kitchen beyond clean and organized.IL - entertainment, socialization, lots of interactions with beyond positive responses.  Dining Room - beautiful space with tons of natural light from beautiful lush landscaping. Food selection - better than any other senior living I have visited.  Vista Room -  WOW what a view for yoga class, the entire Monterey Bay!Read about the elevators on Yelp!, but on this date, rode all without issue. Isolated, maybe. Certificates valid.  Grounds - what else can you say about Monterrey, CA. It is lush and green with lots of areas to walk and take it in.

Gary S.

2015-12-10

The  Park Lane is great as a retirement place if the resident does not have medical problems beyond a certain level.  The cost is pricey but not as pricey as some other comparable facilities on the Peninsula. The food is very good, there is a physician available, there are entertainment rides, a spa and exercise room, good basic house cleaning and laundry, and outside entertainment is available at least weekly plus other venues.  A number of activities are scheduled to help keep one from becoming bored. For residents in assisted living medications are given. The memory care unit has its own dining room. The assisted living and memory care units are  ok. if one's medical needs do not go beyond the minimal.    Residents who become a problem are quickly evicted as what happened to a friend.  They just do not have the right staff to deal with residents who have any form of dementia.

Cinandjer K.

2015-07-30

As an eldercare professional, it is a privilege to write a review for The Park Lane community. The new management team which includes an Executive Director who is also a gerontologist, and licensed vocational nurses who oversee the Memory Care and Assisted Living units are doing a wonderful job with overseeing the community.The Executive Director and his team appreciate open communication, constructive criticism, follow up on concerns and complaints, and are constantly looking for ways to train the facility staff to make certain that the residents and their families needs are being met.As an eldercare professional, Licensed Clinical Social Worker and a Residential Care administrator, I am in all of the Residential Care, Assisted Living and skilled nursing facilities in the Monterey and San Benito counties. It is with pleasure that I recommend families and potential residents to The Park Lane.

Judi K.

2014-06-19

Judi K.When our mother was ready to downsize her living style and move someplace where she would be happy and well cared for she chose the Park Lane.We had taken her to most of the retirement residences on the Monterey Peninsula so she had tours and spoken with representatives and residents at each facility before she made her decision.She moved in to the Park Lane in Sept . of 2011 after selecting a lovely room on the 5th floor. She was introduced to many residents there and became involved in many of the different activities that Park Lane had to offer.After being there for 2 years she began showing signs of dementia and needed more help on a daily basis. Her family doctor suggested that we make arrangements to move her from the 5th floor, which was an Independent Living floor, to the 2nd floor which was a Dependent Living floor where she could receive more care.She is very happy there and we are pleased with her level of care, quality of care, the staff who help her and the facilities as a whole. The staff looking after her have been supportive and in touch with us immediately when ever there is a concern or a question about her health or well being.Ore mother will be 97 this October and our entire family is so glad that she is happy,comfortable and safe in her residence at the Park Lane. We are all so glad that mother chose the Park Lane

stacie dawes

2019-01-01

As I walked into this luxury senior living community, I was greeted with a warm smile and a welcoming "Hello"! The grounds at The Park Lane remind me of a lush park-like setting with plenty of trees, rolling green grass fields and flowers around every corner. There were so many residents out in the common areas participating in a wonderful activities. The newly renovated Vista Lounge, located on the penthouse level, provides a view which overlooks the entire Monterey Bay. This is a perfect luxury senior living option for the independent, those who may need some assistance and a large, secure memory care floor with many cognitively stimulating activities. Tour and see for yourself!

Noelia Denehy

2019-01-01

I am the new Resident Services Director at Park Lane. I have been training for the last 2 weeks on site and have witnessed how caring, dedicated and engaged the staff is to every Resident on a daily basis. I have nothing but positive things to say about EVERYONE at the Park Lane. The environment is very clean and safe. The staff has been nothing but supportive and loving. I am very happy and feel so blessed to be a part of this WONDERFUL LOVING CARING COMMUNITY!

Katherine B.

2014-04-21

If you are thinking about this place, be aware that all staff have keys to your loved one's space and enter whenever they like.  My mother has had many things stolen:  jewelry, a favorite scarf, stamps, even a soap dish for heaven's sake.  Almost all residents complain about this, but it is totally ignored by the management.  Calls are never returned, staff is indifferent and imply that the "old folks" just "lose things."  The food is positively inedible, disgusting and insufficient. The first thing SRG did when they took over was fire the security staff, so anyone can walk inside at any time, as exterior doors are often just left propped open day and night.  The drivers were also fired, so the "complimentary driving" angle went south.  The worst thing about the facility is that management is so unresponsive. It is absolutely obvious the only thing that matters to them is the bottom line, to the resident's detriment.  It was better when the Hyatt owned and managed it but now it has gone totally downhill.  Their ads are very deceiving and I would encourage anyone considering this place to chat with the existing residents before making a decision.  It's extremely expensive and if there was anyplace I could move my mom where she would get better care, I would certainly do it.

Laura W.

2014-02-20

My grandmother has lived in Park Lane for 5 years since 2009. It has been wonderful in every way. The fees are very moderate and they don't require a large lump sum deposit which is unusual of Independent Living homes of this quality. I feel like I am at a 5 star hotel in many ways. My grandmother lives in the chalets which are little cottages away from the main building. She has a dog and has to walk through the rose gardens daily which provides ample exercise. The food in the dining room is gourmet for a retirement home but not quite as upscale as restaurant. They often feature rack of lamb, pork chops, salmon etc. They have great desserts such as homemade ice cream, cookies, cakes, and milkshakes. Also, if you leave town over a certain amount of time they credit you back for some meals which is handy if you have a second home or take month+ long vacations.

Connie Summers

2021-12-25

I found it interesting to note that most of the positive reviews are from employees but those from visitors were quite negative. Let me start with the positive –food and the wait staff are outstanding. Every meal I have eaten was excellent.However, I have some specific complaints about the housekeeping that I think need to be addressed:1) The carpet in my father’s apartment was filthy for months and the blinds have been falling apart since he moved in several years ago. After seeing this continue for months, I asked the front desk to have these things rectified. Once I requested this, it was taken care of the next day BUT it shouldn’t require a request.2)Every time we visit, there is dust on all the surfaces and once, the flowers that I bought several weeks before were dead in a vase and they had dropped petals everywhere. The bathroom is often dirty. I just don't think that the housekeeping is adequate and considering how much is charged to live there, it should be outstanding.3) On Thanksgiving, when I arrived, I went to the ladies room on the first floor, the garbage can was overflowing, there was no toilet paper, and there was debris all over the floor. I spoke to the person at the front desk and she said she’d take care of it. Several hours later when I left, I went into the same restroom and it was still not taken care of.Other problems we have encountered:Lack of parking/planning – Prior to Thanksgiving, I called to make sure they had adequate parking because I am disabled. I was told that they were working on it. When we arrived, the clerk at the desk knew nothing about the parking – she called someone and said they were working on it. I was curious why the handicapped parking in the lot was inaccessible – they were not torn up at all.Supplies disappearing – items we’ve purchased (laundry detergent, compression socks, bathroom supplies) have been used so quickly that we are purchasing items constantly.Additionally, parking on Thanksgiving was totally inadequate. When I called prior to my visit, I was told they were working on it. When I arrived, the clerk at the desk also told me they were working on it. I understand that construction is going on but they need to at least provide parking for the disabled (like me).It seems that things have gotten worse over time. I believe for the amount that the residents pay, the services need to be first class.

Lia Bruno

2021-02-01

I have been working in social work, including senior placement, for over 30 years. This is one of the worst communities I have ever experienced. Expensive, showy, and polite on admission, resident care is substandard and simply awful. I would never recommend this facility to anyone.

KKD City

2021-01-01

NOTE: Just read a number of Reviews - from Employees.This gives great pause. Seniors and families are not interested in paid employee reviews.Yes, the Park Lane looks good...Do speak to the residents about Memory Care and Assisted Living patient care. There are many sobering stories. Yes, the Park Lane is very expensive and families expect thier loved ones to be cared for 24/7. There are too many stories about guests being ignored.With Covid - heightened attention to needs is a must.

Stuart M.

2020-01-01

My mother's wedding ring was stolen from a small memorial display my father made after her death. The Park Lane seemed rather indifferent to this theft, implying the ring had "gotten lost." Judging by Christie Roe's comment, this was not an isolated incident.I see the new management has responded to my review with an offer to research this incident. Since it occurred about five years ago and my father has since died, I don't see much purpose in reopening the case. I have upped my review to three stars to reflect the overall experience my father had at The Park Lane. The always friendly (and very patient) dining room staff certainly was worth two extra stars. The constant construction going on throughout his stay was very annoying but the new management seems to have finally completed it. The result is very pleasing.

Joey

2020-01-01

I came here to visit with a friend whos mother currently lives at the park lane to see if this would be a nice place for my mother. I was quick to decide (NO)! While we were in memory care at lunch one of the caregivers named (Britany) was talking about how she had a open case in court because she had beat up her mom or mother in law. This is a very unsettling thing to hear when she takes care of all these patients who cant say or tell us anything. And I would assume people like this could not work with the elderly. Even another gentleman who was with his wife looked at me in shock as we listened, I believe he lives at Park Lane to. This is a nice place but I don't think I will put my mother in the hands of someone who hurts their own mother and brags about it. Please hire more respectable people we need love and compassion when it comes to memory care patients not violence.

Jayden Vaughn

2020-01-01

The staff at Park Lane are very nice, wonderful to interact with, & extremely helpful!! Jessica provides awesome customer service, & takes the time to answer my question, as well as provide additional assistance as needed. Also, the community members are very nice and interactive!!Thank you so much for your time and help!! I really appreciate it!!-Andrea

CJ Thomas

2019-01-01

Wish I could give negative stars. HORRIBLE.All i can say is if you love your family member, don't take them here. Most of the staff is not trained or even know how to take care of elderly people, not saying they are bad people but just not meant for this job....half the staff downstairs looks under 18. They should not even be in this profession unless they truly want to be. You need to be a patient person, care and have a heart, unfortunately you will not find this with everyone at park lane. Between giving your loved ones the wrong medicine, being restrained at times, yelled at by the staff, dressed in the wrong clothes, not changed FOR HOURS and HOURS I mean I literally can go on and on...it is so scary there I just am in shock on how they have not been shut down. All I can say is my loved one is on a wait list for somewhere else and I can't wait to get out of this hell hole.

Lillian Russell

2019-01-01

I have been working at The Park Lane as a med tech for several years now, and I can honestly say I have never enjoyed a job more anywhere else. Residents and associates alike welcomed me immediately and showed me the close knit family environment that makes this place so special. Working with the wonderful residents here has taught me something new and unique every day. I always look forward to being part of activities or events, or even just sitting down to chat with residents throughout the day. I have never experienced a more loving and caring community in my entire life. I sincerely appreciate all the efforts of the staff and management at The Park Lane. They truly care about the residents and it shows in everything they do on a daily basis. We strive to make each resident feel like family. It's an honor to have your loved ones in our community and I look forward to creating more memorable memories with them. Not to mention we are such a beautiful community as well .

Aimee Cuda

2019-01-01

I've had a decade of experiences with The Park Lane as friends have lived there, and I have had the pleasure of working with the facility throughout my years serving seniors in this community. In my current capacity, I have the pleasure of working with Marissa and Ciquia who are both dedicated to bringing a positive experience to both residents and the community at large. The facility is undergoing many fabulous changes with renovations happening throughout the facility making the space even more inviting than before. If you haven't looked at The Park Lane in awhile; they are definitely worth a visit to see the great work they are doing.

Susan Weisbarth

2019-01-01

I work for Pacifica Senior Living and have had the opportunity to be the interim Executive Director at the Park Lane for the past 3 months. What a fabulous community! Wonderful residents and staff and lots to do every day. The food is delicious and I rarely miss a meal here. I have traveled the country for Pacifica and have been in over 30 of their communities and I feel very strongly about our Resident Care and how Pacifica treats their staff. I have loved my stay here and will miss everyone when I leave this assignment in a few weeks.

Ali Willingham

2019-01-01

The Park Lane is the best Senior Living Facility! If you are seeking residents for yourself or a family member, you must tour here. They have amazing restaurants, daily activities, group outings, happy hours and a therapy dog! The Directors really take pride in making the atmosphere for their residents a place where they truly want to live. They also have different levels of care giving depending on what your wants and needs may be. Truly a delightful place like no other. Also an ocean view!!!I recently dined with a WWII Vet at their restaurant (so many interesting people with history and knowledge you can't get from a book). I was also fortunate to tour with them at the KSBW news station!

Caroline T. Cua

2018-01-01

As the Regional Sales Director for the Park Lane, I am proud to be part of a wonderful senior community, where our residents and family are truly cared for. If you are looking for an Independent, Assisted Living and Memory Care community, stop by for lunch and a tour today and learn more our amazing community!

liz henson

2018-01-01

As an employee here at the Park Lane I love everything about it. I love how respectful everyone is from the employees to the residents. I share so many wonderful memories here. I've been here almost 2 years and plan on being here many more.

Marissa Nunez

2018-01-01

As an employee at The Park Lane, many of the fond moments I've experienced stem from our sense of family oriented atmosphere. This is exemplified throughout our community. Whether it be conducting a wellness check on one of our residents to ensuring their daily nutrition is being provided. We are continually providing genuine service and caring for our residence, just as we would one of our own family members. I've been at The Park Lane for 5+ years now and can honestly say, while interacting with residents on a daily basis, I have gained a tremendous view of their perspectives and lifestyles. Often times when I come into contact with a former residence's families they often emphasize on the generosity and kindness that is commonly being portrayed. One of the unique attributes are residence may not understand is a large portion of our efforts we provide stem from us knowing our residence truly appreciate what we do for them. Going forward we will continue to strive to work together while creating new innovative ideas to enrich our residents daily lifestyles. I would encourage those who have not yet visited our community to please come out and embrace our unique culture.

Paige Sample

2018-01-01

This is the most disguising assistant living home i have ever seen. I took pictures of my grandmother living conditions. Moved her out immediately. People need to know what a ripp of you are and how taking care of memory care patients is unsanitary and disgusting. With many other thing unmentioned i will never recomend anyone to live there. And will be lucky we dont put a lawsuit on them. For giving medications to wrong patients and not takong care of the tenants. Lucky to evwn get one star.

Maria Flor Banes

2018-01-01

I love working at The Park Lane. My coworkers are friendly and we treat each other as a family. I am so grateful that I was given an opportunity to work in this community. Check out our Facebook page for our community events photos.