Westbrook Terrace Senior Living

Positive Reviews:

• Staff at Westbrook Terrace and the Arbors are described as caring, compassionate, and loving, treating residents like family members.
• Both facilities have been praised for their ability to create a safe, loving, and supportive environment for residents with dementia, offering personalized care and activities tailored to individual needs.
• Several reviewers highlighted the exceptional care their family members received, noting improvements in their loved ones' happiness, physical health, and overall well-being.
• The Arbors was specifically commended for its secure facility and skilled staff, capable of handling challenging symptoms of dementia with respect and love.
• Improvements in management and care quality have been noted over the past three years, with specific praise for the current management team.

Negative Reviews:

• Some reviewers expressed dissatisfaction with the care provided during the COVID pandemic, citing instances where they felt their loved ones did not receive adequate attention or were inappropriately handled.
• Concerns were raised about the facility's ability to meet the needs of residents with advanced memory care requirements, with one reviewer suggesting that the facility is better suited for residents who are more self-sufficient.
• There were complaints about management and staffing, with allegations of inadequate care, pharmaceutical errors, and a lack of engaging activities for residents.
• One review detailed a series of unfortunate events leading to a resident's exposure to COVID-19 and subsequent passing, attributing this to poor decision-making and care practices at the facility.

Overall:

While many reviews of Westbrook Terrace and the Arbors are overwhelmingly positive, praising the staff's dedication and the quality of care, there are significant concerns raised by some families regarding the handling of complex dementia cases and care during the COVID pandemic. Prospective residents and their families are encouraged to consider these reviews carefully and discuss specific care needs and concerns with the facilities.