Tlc Care Center

Tania T.

2021-12-10

This facility is shit. And I mean complete shit. Worst facility I've ever worked at. Actually, worst place I've ever worked at in my life. Management is shit. The whole focus of this building is who's hosting the next potluck/party in the gym/nurses office. The only time this place is working is when states in the building. Let's not mention the on going problem with the kitchen. Roaches/rats, cold food, inedible food. And don't think a complaint is going to do any good. You either eat it, or go hungry and then hope tomorrows food will be better. But it never is. Oh and to future and current employees, you better use that PTO before you quit, because you can't cash that out. And if you do request time off, you are either told to switch days with someone else or they give you a real hard time. And that's only if they even approve your request to take time off. Also, if you've been there for years, you'll be able to cash it out, but only 75% of your pay wage. But, if you're within managements tight circle, it's a whole other story. I've never worked at a place where I've felt so confused as to what it is I'm doing on a day to day basis. Rules here are so vague and grey. No set rules unless state is in the building. Also, there are no raises unless you been there for many years. No matter how compliant you are, how great your attendance is, how dedicated you are, if you're a team player, flexible and don't complain about anything. You're most likely not getting a raise. I worked there 3 in a half years and only called off twice, and got a 66 cent raise at my 3 year mark. Therapists have to bring in their own computers to do charting cause the owner is too damn cheap to add or upgrade anything in that building. Wifi is slow, most of the charting pads on the walls in the halls don't work, microwaves are ancient, gym/kitchen/employee hall smells like sewer run off, beds are ancient and half the time don't work. Oh and they for sure won't increase the pay for the dedicated and hard working CNAs/nurses/transportation/schedulers/maintenance staff etc., but they sure are willing to pay a whole lot more for agency nurses and CNAs who do absolutely nothing, and have no respect for the patients. If you hate your family member/significant other, then send them here. This place will literally suck the life right out of you whether you're a patient or an employee. Before your loved one gets admitted to the facility, make sure you say your good byes, cause it'll prob be the last. The rehab department is above and beyond awesome and goes out of their way to help out in anyways that they can. The DOR is a back stabber, two face, disrespectful, a gossip, salty, and a bitch. Worst boss I've ever had. Ernie was the best OT supervisor I could ever ask for!! This place needs to be shut down. There's nothing great about this place. You get no benefits except for cheap insurance and your check. Absolutely no incentives. If you're desperate for a job, hardly have skills, and hate working, then trust me, they'll hire you. If you're a fantastic employee, they'll hire you too, but don't think you'll get recognition, appreciation, and respect. You're just another employee covering up space that's needed to be filled. They'll hire anyone that'll walk through those doors. Especially if you're from the Philippines. Then you're golden. I feel so sorry for the patients that have lost their lives there, and the ones that are currently still there and have no other option but to stay. The one and only consistent thing about this building is their inconsistencies. Total dump. 0 stars deserved.

Melanie B.

2021-12-09

If I could give zero stars I would I would not send an animal to Tlc the nurses are overworked and don't care the CNA's have their headphones in their AirPod then they don't give a shit either. Administration sucks Director of nursing has no idea that she has such nurses that are lazy uncaring and incompetent and inefficient. I don't know why any Doctor, nurse, aids, whatever want to be associated with this facility. Medicare needs to look at how people are treated, items are stolen, as well as Medicare fraud. I have been a nurse 38yearsAnd this facility should be closed immediately. Also the front desk person is rude on multiple occasions on phone calls and in person.

Traci K.

2021-10-23

So the facility has been closed down for COVID once again after just adding a calendar to see our loved ones. We got the call Staff members with Covid. This is ridiculous! They have been closed down to visitors for months! My grandmother is on hospice. We haven't been aloud to see her forever! And it's not due to the family visiting it's the staff members. They are so careless. They vaccinated my grandmother and we are all vaccinated. The Staff and others deliver admin etc DONT HAVE TO BE TESTED OR VACCINATED! They keep this vicious cycle of bringing Covid into our loved ones. We are all being punished and family members suffering alone! We should be past this! Start testing individuals who are not vaccinated before entering the premises and let us back in to visit! Such careless from health care providers! Administration get it together! You need to do better!

Emily J.

2021-10-08

I cannot stress this enough. If you care about your loved one do not under any circumstances send them here. They are absolutely incompetent. In the short amount of time my grandma was in this facility she contracted a UTI, became so dehydrated that she was hallucinating, and got COVID-19. Her nurses and her doctors had no ideas what her orders were supposed to be, what meds she was supposed to be taking or stopping, not even when she was supposed to be transported to her new home. She was left alone in bed unable to sit up or eat for hours. When she had COVID they sent her away to a hospital even though she was asymptomatic and the hospital sent her back. Zero accountability, the staff here is a joke. The doctors should have to give up their licenses. I can't say enough about how horrible it is here. This is elder neglect at its finest and it's actually pretty amazing to me that they are still an operational facility.

Jenett C.

2019-08-16

I was transported here from Henderson Hospital 3 days after hip surgery. At first, I wasn't impressed with staff and my room and lack of attention I was used to getting from HH, I clashed with one health provider, complained and TLC took my comfort & healing seriously , thereby addressing this issue with me personally, did their investigations and informed me she is no longer employed hereWorking with PT and OT on a daily basis has sped up my healing process by  in my ability to walk again.They provided me with a wheelchair that's fitting for my size and ever since, I've become  active in every activity offered here at TLC, meeting folks here whom are most kind and hopeful to recover as well, I feel like I'm home here, and must admit I will miss all the staff including Dr.Andre when it comes time for my discharge. Yet I'm completely satisfied in knowing that I will be back in a couple months after my hip replacement surgery. I feel safe and secure and well taken care of here at TLC and I Highly Recommend choosing Tender Loving Care to be your Rehabilitation  Facility/Home!!

Sandie W.

2021-10-01

DO NOT under any circumstances allow a loved one to come to this facility.  My mother was here for 4 weeks of "rehab" and it nearly killed her.  I'm not exaggerating.  They didn't allow visitors because of Covid so we couldn't see her.  She received minimal attention -- they are severely understaffed.  You cannot get anyone to answer the phone.  No one talks to each other so we would get different updates from different people (i.e., she was given fluids by IV, no she was not given fluids).  We never knew what was real.  My mother was given a new drug on a Thursday night.  On Friday her speech was slurring and by Saturday she was hallucinating.  We called anyone we could to intervene and stop the medication.  They wouldn't do it without the dr's OK and the dr was not available on a weekend.  They wouldn't give us her phone number -- said they would call her and she would call us.  Never happened.  They continued giving her the drug for 4  nights. Dr. came in on Monday and said "your mother looks really bad. I recommend hospice."  I could go on and on.  End of story: we got her out of there and into assisted living at The Wentworth in Las Vegas and she has totally bounced back to her old self.  Oh, did I  mention she got Covid at TLC?  Yes, and the dr. there said we had to pick her up because she can't stay there with Covid.  What?!  We talked to the director and others who told us that's not true, they have a Covid wing and she would be moved there.  HORRIBLE place, HORRIBLE dr. (Dr. Choi).  So glad we got her out of there alive.

Bridget C.

2021-04-26

They have no regard for family communications with their patients.  The visiting hours and methods to see a loved one are horrible.  It's so difficult and the waiting list so long you can never get in.  They even make you sign in on-line.  It's even impossible to get a FaceTime.  I've been trying to get one and no one calls you back.  They leave it all on one or minimum staff so you can't connect with loved ones who can't talk or use a phone.  Other facilities have so many options in place even the nurses will do it if their designated person is not available.  Information doesn't seem to be shared within the staff. The nurses don't know what is going on with their patients.  If there is a respiratory issue they will say you need to speak to that staff member.

Starr P.

2020-08-10

By far the absolute rudest receptionists I have ever encountered. No compassion. All they do is yell and are just out right RUDE. Think twice before you consider this place. My mom has been here for 3 years and the disrespect is just sad.

Jake H.

2020-06-20

I normally don't make complaints but this takes the cake. The food and drinks at this place is utterly discusting. My mother stays here and she's seen cockroaches in her food and drinks. What the hell kind of place is this does the kitchen management hire pest control or are they growing a cockroach farm in this dump!? T  I'm paying for her stay so I expect it to be sanitary. Ever since they took out that previous supervisor in the kitchen the food quality and quantity declined as well as the cleanliness. The managers name that runs the kitchen is Edward and Juan so be aware when they work you're likely to find insects in your food.

Debi S.

2020-06-17

Zero stars.I have been in this place to consider volunteering with hospice.It's disgusting. It's the place that Seniors talk about with dread, worrying about ending up there because we can't afford thousands of dollars every month in a halfway decent place.It just shows that no one cares about anyone else when a place like this is still in operation. God help anyone that has to end up here.HELP. THESE. PEOPLE.

Rick M.

2020-06-05

This company should be reported to OSHA.. a friend of mine used to work here and he only get paid 7.5 hours a day with minimum pay.. when he got sick they forced him to go back to work even if hes still not feeling well.. he works for the housekeeping department and his boss is very rude and inconsiderate.. this is not a good place to work.. they dont care about employees..

Dorita V.

2019-12-17

Definitely would not recommend this facility. My mother was sent to this facility from the hospital - my mother was 93 with Lewy Body Dementia. She was sent here for "rehab".  I'm sure it was simply for the insurance since there was no possible way she could do rehab. The first couple of days she was there I told everybody I came into contact with & the nurses station that she absolutely had to take her hallucination pills - she had been taking them for over a year. The facility's doctor, who never consulted with me, decided she didn't need these pills. Of course, when I came to visit her, she was having terrible hallucinations. Later, I am given what I call her "eviction" papers because her insurance only covers so many days. I ask if they transport her home - I was told no, that that was on me. Their in-house social worker comes to me and wants to try to put her on Medicaid - nobody talks to me about ALL my options, which one was for her to go on hospice. Again, I feel they were after more insurance. Once I brought hospice in, their social worker asked me "who called them". I am thankful a friend of mine told me about hospice and they came to mom's rescue! They got my mother home, took care of everything and Mom passed in her own home, her own room with family surrounding her.

Elaine T.

2019-11-19

Was just released from this hell hole. I would not recommend this place to my worst enemy the food was the Pitts and the care was none. They are lazy and don't care about your well being. The food was horrible and cold.  the physical therapy dept was fantastic. They did everything for me. The CNA'S and nurses were horrible.

Deborah J.

2019-11-14

I spent 6 weeks at TLC. I was transported from Henderson hospital.  I had walking pneumonia, my heart stopped twice, they gave me CPR.  The person who pounded on my chest must have been 300 lbs. (it did not matter, he saved my life.) Anyway, when I got to TLC I could not move even a finger.  The pneumonia was so deadly bad I could not explain the chest pain.  Obviously, I should have stayed in the hospital not go to a rehab. They wanted me to go to OT and PT the first day.  I was not able to move any part of my body, but the staff at TLC did not believe me and all they kept saying was "Your not in any pain".  They picked me up with a sheet and dropped me down to get me in a better position.  I never screamed so loud so that the CNA put her hand over my mouth until I couldn't breathe anymore. She kept saying I was making people think she was hurting me.  I reported it to the head nurse and made sure she couldn't come in my room again.  The experiences I endured was like being in a horror movie.  I would not EVER RECOMMEND TLC TO ANYONE.  The place should be closed down.  One of the young CNA that didn't believe me finally looked at my file and she apologized for hurting me. When my Doctor came in one night and after he left I asked the NURSE what his name was and she told me there was no man in my room and I was imagining it and she said my doctor was an associate CNA.  I really can not tell you all the horrors that went on so I will end my saying again TLC should be investigated and closed down.I can not give them any stars,

Theresa M.

2019-07-31

First off - I almost chose a different facility for my mother due to all the bad reviews. I am glad I did not.  My mother's health was deteriorating due to cancer and the medical profession and insurance companies not giving a damn.  See once you hit a certain age you are no longer a human being but a drain on the resources.  Henderson hospital wanted my mom out of there and my brothers and I chose TLC.  They put mom into the Resporiary Therapy wing.  The Nurses, Therapist, and CNAs in this wing were the best.  The care, compassion, and empathy my mother received were above and beyond anything I could have hoped for.  Unfortunately, due to my moms' health, she could not participate in physical therapy and I was handed discharge paperwork about 30 mins prior to the priest giving my mom her last rights.  The only issue I had with TLC is the PA, Social Worker, and the front desk staff. They really could use some continuing education on bedside manners.  My issue with the PA is that he had me sign a "DNR" but because he never signed it I had to go through the whole process again when we got back to Henderson Hospital. After the priest had left the Social worker came into to tell me "since your mom cannot do the physical therapy we have talked to the insurance company and they want her discharged". When I was able to speak I asked her if she even bothered to look at my mom? One of her responses was to tell me they could move her to the nursing home and that they would keep her Social Security check to pay for her care.  After some back and forth with this woman she finally left so that I could get back to my mom.  Finally, Someone came in with the nurse and stated that I had told the PA that I refused to have my mom transferred back to the hospital. I assured them that I never had that conversation and that my brothers and I had never wanted her released from the hospital, to begin with. Once they knew that I wanted my mom transferred back to Henderson Hospital they put the call in for EMT's to transfer her. In between that call and the EMT's arriving the Social Worker had sent in another Social Worker to speak to me about my mothers' discharge. I was in disbelief at their callous actions.  My mother was on a bypap and was unable to go on just normal oxygen the EMTs did not have a bypap and the only option was to put her on a ventilator.  The Therapist from TLC actually went with the EMTs so that my mom could stay on the Bypap. I will be forever grateful to her for her act of kindness in the last moments of my mom's life.  My mother passed away about 8 hours after leaving TLC in Henderson Hospital's ER.

Samantha B.

2019-07-23

One star goes out to the physical therapy staff and the other star goes to the occupational therapy staff. They were the only good thing about TLC even though due to insurance they only have a limited time with patients. I was a patient here for about two months and I'm a witness to how shortstaffed they are. There is not nearly enough nurses for them to be able to do their jobs right! There is not nearly enough CNA's to be able to do their jobs right either. I was left waiting multiple times for more than 45 minutes just to get help up to the bathroom amongst other things. Fortunately I had friends and family helping me through this. Unfortunately most of the other patients in the facility did not. The amount of neglect is ridiculous. There is not enough staff to be able to walk patients around there for delaying the healing process. and the food is no better in the healing process some days it was barely edible...Nothing good comes from being in a wheelchair or your bed all day. I strongly suggest if you are looking for your family or friends to look at more than just one place before deciding to put them in there. As for the activities staff they were all so awesome making a horrible place a little bit better with a smile on their face and my Maganda that brightened my day every day while she cleaned my room making it fresh and helping me start each day with a smile.

Jay S.

2019-01-08

Disgusting. Most staff is phenomenal but dont have the tools necessary to do their jobs properly. I actually had a friend stay in the rehab part of the unit and his roommate would escape at night through a window for hours because he knew nobody would check on them. I once had to go provide care for the same friend and while i was oit fetching supplies from the charge nurse (Because there was nothing in the room ) a CNA was in the room with him being unprofessional in demeanor and joking that hes asking too much to get a bed bath, she then proceeded to tell all of us that she hated her job and only was going to give it 4 more months. Dont take your loved ones here.

Karen Cotton

2021-12-01

It is horrible when u can't get in touch with your parent . They always have excuses.... my mom is in this dump...I'll be getting her our of there ...

Lora Craig

2021-10-01

Came here directly from 'hip"surgery .This place should be shut down.The 'drug' rehab is Not in a separate wing. All night long they come into your room and steal what's not nailed down. They drank all my mouthwash.! One nurse on the floor for the ENTIRE hospital.They introduced a man they said was my assigned doctor.Well, did not see him, talk to him or see him the entire weekend.My roommate fell in the bathroom and NO ONE CAME TO HELP HER. I used my walker to assist her. Are you kidding me? If you want to collect your so called "lived one" put them here.!Death won't come soon enough ! I called my ex husband to get me out of there. I didn' t get any silverware to eat with.(they mistook me for a "junkie" did not get my meds for pain. Hip surgery is very painful. When I contacted authorities , I was told I did not get permission from my doctor to leave. So its all out of their hands......(what doctor?) My ex drove from Arizona...it takes a lot for me to ask for help...so he knew it was bad there.Do Not, Do not put anyone you care for into The House of Horrors!!!!!!!

L.Lane

2021-09-01

THIS PLACE IS HORRIBLE! THEY DONT EVEN DESERVE THE ONE STAR!

Jennifer Rachiell

2021-08-01

Called the facility administrator on Wednesday before 1 p.m. (it is after 5 p.m. on Friday), still have not heard back from Mr. D. Hill.The information given in the letter sent home with families has missing information/is not correct.Operator likes to use derogatory sexist term to address client's families.I called Wednesday to ask specific questions about my aunt & tried to talk to someone about the letter so other families would not waste time trying to make 'appointments' to see family members when IT IS NOT EVEN ALLOWED the first 14 days if they are in the 700 hallway.When my cousins did finally get to talk to someone at the facility (in which a meeting had been made) not only was my aunt not included (her belief was she would be included in deciding her care), but the person who had been their liaison was absent along with her doctor and Mr. Hill.I'll update if anything progresses in any kind of a positive way.I'll be praying for everyone at this facility for the rest of my life!

Sherilyn Mackie

2021-08-01

I don't like the place

Boogia Brown

2021-07-01

Please don't take anyone you care about to this facility. The care is terrible and they refuse to allow you to see your love one. We have gotten the complete run around about being allowed in their facility to see are love one. If you are instructed to take your love one to this facility I beg you to refuse.

Miracle Martinez

2021-02-01

Horrible, moody and disrespectful workers. If you love your loved one do not take them here.

Annette Corona

2021-01-01

My mom has been at TLC for about a month now. I want to thank her Dr Andre and his medical staff and everyone that works there for taking great care of my mom. I really appreciate everything they are doing for her recovery so she can come home soon:) I also want to thank Sandy in activity for letting us FaceTime with her she also takes time out to do things for my mom like her hair, nails, etc. I love you all Thank You!! Thank you John, Jethro, Angela, and pulmonary staff and everyone else:)) You are all appreciated Thanks again!!❤❤❤❤

Dannella Bratton

2021-01-01

If I could give minus reviews this would be the time. I flew in from another state to move my mother back to live with me because she is no longer able to live alone. A major stroke left her with many issues. Unable to communicate , unable to walk, etc...3 weeks my Mother was there. I was able to speak with a nurse once. They NEVER answer the phone. And that part is actually petty. My mother was released to me with staples still in her hip that the "supervisor" assured me where removed already! When discharged there weren't any explanation of care. They did give me a glucose meter with 3 needles so I could check her sugar at the airport! Didn't tell me about the bandages on her heel... bed sores! I am disgusted on the care that they give people there. There wasn't a single individual that was helpful the entire time. What a terribly sad excuse for a Compassionate " establishment!

PEDRO FERNANDEZ

2020-01-01

The people put in charge of making sure the patients are fed, are not paying the employees that are charged with this task. Your family members are not being cared for like they should be and no one cares.

Kim Nichols

2020-01-01

This place doesn't take care of their residents. These poor elderly people some can't talk or walk and have to be left just sitting or laying in one place all day. Many times when we visit our grandmother is dirty, her wheel chair is filthy, and she is wearing clothes that don't belong to her. (tag on inside of clothes with a different name) There is never any staff around when you need something. When visiting we have heard residents yelling for help. One time a lady was laying on the floor with blood coming from her head and yelling we couldn't find anyone around, so we just went in her room and told her it was okay we are looking for help. We complain all the time and nothing changes. We are strapped with placement for her. We are her only advocate and the facility should be taken care of their residents. If you place a love one here, please visit daily..

Jesse Taylor

2020-01-01

I would not bring my worst enemy's elderly here my girl worked here and quit after her first check she said she moraly could not work here

Brian Myers’s

2020-01-01

I am very disappointed with the treatment in this place. My mother was left laying in soak and wet in bed from morning till 3pm. I don’t understand how they can just leave anyone like this. Just serve breakfast and lunch and leave her untouched. I am transferring my mother from this facility to another. I wouldn’t recommend this place to anyone’s relative.

Anthony Moore

2020-01-01

Hostile work environment... they’re always short cna’s . DON doesn’t respect CNA’s fires good CNA’s and hire new staff that leave after a couple of months of being employed because the pay is poor. There’s not enough CNA’s to properly care for patients and CNA’s that are there are overly worked to make up for their lack and poor choices from firing CNA’s. Place has roaches and isn’t clean. Don is rude to staff and shows favoritism.

Kyle Hughes

2020-01-01

Employees are treated like trash here they never give raises even to faithful employees who’s been there for years. DON treats employees especially CNA’s bad. Wouldn’t recommend anyone to work here unless changes are made and employees are treated equally fair.

LasVegas KungFu

2020-01-01

Always great staff

Alyssa Moore

2020-01-01

I WILL USE MY OWN JUDGE MENT FOR NOW

Deidre Mbugua

2020-01-01

I wish I could give this place zero stars. I worked for this company for a couple years it started rocky improved and in the last few months of my employment it was beyond disturbing. I couldn't believe the racism in this place, the disrespect and the overall negative treatment of employees that are not of Phillipino decent. The majority of employees in the building now are Phillipino there is no balance most do not speak English or speak very little. The treatment of the residents are under par because there needs are not fully understood. I finally left TLC in December 2018. I really enjoyed my employment there until it became very obvious that I was working for a company that support racism.