The Peaks

Marilyn G.

2019-08-23

The Peaks is presented as a facility in which professionals care for loved ones who suffer from Alzheimer's disease. Nothing is farther from the truth. DO NOT TAKE YOUR FAMILY MEMBER HERE IF THEY SUFFER FROM DEMENTIA!! After a professional from The Peaks visited the previous memory care facility where "Bill" was living and interviewed him and the staff that took care of him, our loved one was accepted with smiles and warmth and we happily moved him into The Peaks. Within 2 months time, he was asked to leave. The reason still remains a mystery as no staff member witnessed the event. A resident's husband who said he saw "Bill" manhandle another resident made the claim. The story is unclear and conflicting as we were told the manhandled person was walking with "Bill" and then we were told that this person was in a wheelchair. The evening the event occurred, 911 were called and we were told after the fact by a caregiver, that "Bill" scared at least 4 firefighters. "Bill" is an 83-year-old man who weighs 180lbs and must use a walker to stand. Oh... and he has Alzheimer's disease. The caregiver made this determination because she observed the firefighters backing away when "Bill" became agitated.  Her advise to them was to not back away and that they must stand their ground against him. The firefighters were exhibiting professional behavior regarding an agitated demented elderly man allowing him to calm down, whereas she did not have the training to understand this Best practice. He was then made to be taken to the ER for evaluation and was discharged several hours later.  On return, he was more confused than ever. No investigation, no process, no discussion with us, the doctor from The Peaks determined he had to leave. The doctor has never met Bill. The Executive Director stated that she has a tenuous working relationship with this doctor. We heard from a caregiver that other residents and resident's families are afraid of "Bill". HIPPA violation? We observed the exact opposite response from residents and families alike. We were unable to move "Bill" immediately (we moved him within the week) and so his 83 year old wife who lives over 2 hours away was made to leave her dog home alone for two days and travel to The Peaks in order to babysit "Bill" during the day because The Peaks are understaffed. She was also made to sleep on a cot in "Bill's" room overnight in a locked memory care floor amongst other residents. Liability? On the day of the move, the staff involved was conspicuously absent. We are very happy to be rid of this facility. We have learned that all the bells and whistles and prettiness can't cover lack of training, patience and good care. Perhaps the ambiance is more for the family than the patient? Be sure to ask about the A La Carte charges. That's a whole other ball of wax. Oh, one last thing... it wasn't until "Bill" was firmly ensconced at The Peaks that we were informed that you have to provide your own toilet paper. Classy.

tim h.

2018-08-18

I cannot thank the staff at Peaks enough, they know who they are, they made sure my brother was cared for so well it was truly outstanding and through a very difficult time, made it the best it could possibly have been for him and our family.They went far beyond what I ever expected in their professionalism and true caring during his end of life. Without them we may not have had the time we did to say our goodbyes to let him and us rest in peace knowing all was right when he passed.Thank you from our hearts.

Gale A.

2017-05-07

I am very  disappointed in the quality of care provided to my mother in law at this facility. She was in rehab there for a month after a hip surgery.  She is 90 years old with dementia. The personal rarely changed her clothes,  and never did her laundry.  When I found soiled underware in a cabinet , I inquired why was this not washed, the staff answered that it wasn't her job. One afternoon while visiting I had 2 other elderly patients ask me for help, getting to their room, and getting to the bathroom.  Again I asked for assistance and the personal rolled her eyes at me. Then I found out later the the call lights in the hall weren't working.  How many other patients that day pressed their call buttons with no response.  Some of the personal seemed to care about the patients, but most just stood around talking, eating or glued to a computer screen. This facility did not give me any hope of how our elderly are being treated.

Joe K.

2017-03-24

My grandmother stayed here for about 1 month and the service was outstanding!! The day nurses Sarah and Erica as well as the Night nurse Samantha and others were exceptional!  The food was excellent. My mother is very picky and they were able to accommodate her needs. The dining staff was superb! Thank you Peaks and we will recommend you all the time!!Joe

Chs B.

2017-03-14

When we were looking for a place for our mom we fell in love with the then director & staff (barene conley). The food was good, service was good & everyone seemed to genuinely care about the residents. Then a corporation bought it, and barene left (coincidence?).  the atmosphere is PROFIT, PROFIT PROFIT!! they alacart bill for EVERYTHING! $32 to just pull a chart when a resident sees the visiting dr. If a cna or anyone goes up to give a resident a Tylenol they charge for a min. 15 minute visit. The food is shameful. They used to say it was artisan. I can get better at mcdonalds. Get some real cooks in there, anyone can microwave oreida fries & chicken strips.The peaks should be ashamed of themselves. Every year request a 3% rent increase. But the services are decreased. They forgot who they're serving & are only interested in making as much money off people who have worked hard all of their lives until they're sucked dry.

Jason M.

2016-06-07

Was Really a great place, nurses and staff are great. My dad was happy here! But they refuse to take him now, stating we had some issue with the Peaks. So basically they are blocking us, which is fine as now I would not bother. I have called several times without a call back. Even the comment guy here still has not commented back about my concerns! Screw em! I no longer validate my old review! Just remember, this place is like the rest, they just want money!

Shelly H.

2015-12-26

My Mother is in the Rehabilitation center and has been for a few weeks, and I can tell you the care has been pretty good, but what they feed the patients is awful.  They are lucky to get a total of 1200 calories a day and the food is not what is listed and it is not cooked or cold.  They are not putting any money into the food at all.  And what is worse, you tell someone and they refuse to listen.  I have thought about looking into the permanent residence there, but there is no way.  For the amount of money you have to pay for that and they are not getting the standard amount of calories per day.   Makes me wonder if someone is not skimming off the top.  The homeless shelters are more equiped than this place.

Mary G.

2014-07-31

I am going home today after 3 weeks. All the staff have been nothing but professional, friendly, and totally committed to my recovery. From the Doctors, nurses, CNA'S, everyone involved. All wonderful to be around and work with. Their positive attitude makes a huge difference when you are not your best! Highly recommend!

Ashley Lynn

2021-12-01

Not a safe haven for the elderly.

Oriar Nichols

2021-07-01

This rehabilitation, assisted living center is the worst I have ever been. I just got out the hospital and transfered today for rehab from having knee surgery. The first person that spoke to me which was one a CNA and she was the rudest I have ever met. Upon getting my weight weighed in the wheelchair and she was aware of my knee surgery she aggressively pushes me on the scale causing trauma to my injured knee.

Harold Diver

2021-05-01

It sucked

Katherine Collins

2021-03-01

My mother was a resident of The Peaks for a year in the bungalows and then moved to the main lodge. We were very pleased with the amount of care and compassion she received throughout her stay. My husband and I already know that it is where we want to spend our later years. Besides this positive experience, they have been instrumental in finding available Covid vaccines for our entire family. We feel like they are there for us even before we move in! What a positive and caring senior living community for Flagstaff!

Christopher Kotowski

2021-01-01

Although I wasn't a resident at The Peaks and was only there to clean the outside of the windows, I could tell that this was a really great place to be. All of the staff that I dealt with were cool and I found them ALL to be extremely helpful. I had the pleasure of meeting several of the residents and they too were happy and really seemed to enjoy the place! Thumbs up to "The Peaks"

Gordon Holt

2020-01-01

Peaks provides an atmosphere of very pleasant social interactions with both the residents and staff. I get along with both which gives some meaning to the day. There is a great variety of activities especially all sorts of music and head alert games.

Ronald Sutter

2020-01-01

I have lived in the Bungalows for four years. I think that the residents and staff are extremely friendly. Also, there are lots of activities for people that have different interest. The Bungalow residents go on outings, to restaurants, concerts and various places. We also have Happy Hours, Fine Dining on Fridays and Bungalow dinners at the clubhouse; which are great! The coordinator and the assistant do a wonderful job! They seem to enjoy what they are doing, as seen in their personalities. The Bungalows provide very comfortable living quarters.

Lucy Mayorga

2020-01-01

What I like the best is that I have my privacy. I can do what I want. The meals are so good. I feel protected. I know this was the best thing I can do for myself. After walking here with PT, I found the Peaks to be really neat. I love to see the San Francisco Peaks early in the morning. I feel so good and independent.

GAIL SMITH

2020-01-01

THE PEAKS is a great fit for me. I researched thoroughly before I decided on a bungalow here. The atmosphere is very positive and I am comfortable and as busy as I want to be here.

Herb Plocher

2020-01-01

I like the open mindedness of the employees, Life Enrichment have very interesting programs like Navajo Cultural Studies and FIT exercise programs amongst a few.

Mary Ellen Haelner

2020-01-01

I have lived at the Peaks for approximately 1 year in the Bungalows. I like the people, both the employees and fellow residents. I have made a lot of friends, I receive lots of hugs daily. I enjoy the food! I love sitting and watching the the wildlife and the scenery when the weather is good; around my home, particularly deer.

Sheila Gumerman

2020-01-01

Google Review for The Peaks 10/25/19My husband and I have lived at The Peaks for three years. Although we live independently in the Bungalows, we’re still afforded opportunities of daily activities and exercise classes which give us social contact with our congenial neighbors. Monthly, we’re provided with Peaks transportation to various outside activities, such as restaurants and concerts. We have additional benefits of being served substantial meals at The Peaks Lodge, with Friday meals being gourmet. Each month, we’re treated to scrumptious home cooked dinners prepared by our Activity Coordinator and her Assistant and served in our Club House. We also have the advantage of maintenance and housekeeping services. Staff and Administrators do their best to meet our needs; and service is always provided with personal greetings and smiles.I consider it a privilege to be a participating member of the caring Peaks Community. Life is joyful and safe here!

Charles Savarese

2020-01-01

For the past year my wife and I have been living in a two bedroom bungalow at The Peaks Senior Living Community and enjoying it immensely! We are at home here and fellow residents are like family. The employees at this facility are very friendly and go out of their way to ensure that our needs are met and to make our stay here enjoyable.

Rose Hernandez

2020-01-01

My mother was here and the staff was outstanding! I can’t say enough great things about this place! The staff were quick and attentive. The food is delicious and has a variety! The caregivers and nursing staff are wonderful! The views and trails are a must see! This place was very helpful until the last day of my moms life. The health care center staff were wonderful when my mom was over there as well!

Kinsey PTO

2020-01-01

My grandmother was at this place and it was a wonderful experience! The caregivers and nurse were wonderful in the Assisted living and the CNA’s were wonderful in the health care center. She was sung to every day and the staff was pleasant. The food was delicious even with the many different taste buds. We had a great experience up until the end!

Jeanne Ambruster

2020-01-01

My parents have been living at The Peaks for almost two years and could not imagine a better place at this stage in their lives. Beautiful grounds with stunning views create the setting for their sweet apartment in the tree tops. Meals are excellent and the staff bend over backwards to make them feel at home. They love the live music during Friday happy hour too. We all feel so lucky they made their home in this lovely place!!

Jane Becher

2020-01-01

We moved my grandparents to this community 2 years ago. This is a couple who has lived all over the world and finally decided they needed to settle down close to family. We feel very lucky to have this place in our mountain community. The staff have been so welcoming to them and my grandparents seem so pleased with the environment. One of their favorite things to do is take a walk around the grounds each night. The view of the San Francisco peaks is amazing from here.

Roni Renee

2019-02-01

Quit letting patients fall. And taking 15 + minutes to arrive and help. They let my dad fall and he had to get up on his own.

Lilly Price

2017-10-07

The place is nice, but nursing sense of urgency sucks!

Loretta Grebb

2017-07-08

It would be great, if there was more Navajo fluent people on the floors.

Annette Fallaha

2017-05-05

It was lots of fun to dance for the residents and see how they enjoyed the music and dancing! So glad we were a part of their birthday party fun!

Julie Eskew Daniel

2015-10-16

Beautiful. I would feel at home there.

Joey Lene

2015-09-21

The staff are great. They take excellent care of you. The food is good. I like my staying here. They make you feel right at home. Stay here before with my husband when he was a resident here 5 year ago.

Tracy Wesolek

2015-05-30

Excellent care. Friendly staff. The assisted living section looks very nice. The care home side has spacious and well-maintained rooms.