Haven Of Flagstaff

Reviews of the senior living facility present a mixed picture, with some families expressing satisfaction and others voicing significant concerns. Positive feedback highlights the facility's attentive care, enjoyable family-style meals, and effective rehabilitation services that have helped residents return home or improve significantly. The environment is described as amazing, with great people ensuring family members are in good hands. The staff, including nurses, therapists, and administrative personnel, receive commendations for their attentiveness and the quality of care provided.

However, several reviews raise serious issues about the facility's operations and staff behavior. Concerns include difficulty in communicating with nursing staff, inappropriate handling of personal belongings, and instances of neglect such as the development of bed sores and inadequate movement for residents with dementia. The professionalism of the occupational therapists and kitchen staff is questioned, with reports of disinterest in patient care and unprofessional behavior. Additionally, complaints about the food quality and dietary management, as well as the responsiveness to emergency call buttons, suggest areas needing improvement. The loss of personal items without accountability further adds to the concerns expressed by some reviewers.

Overall, while there are instances of high-quality care and positive experiences, the facility also faces significant criticism that points to the need for improvements in staff communication, professionalism, and overall patient care and management.