The Gardens At Warwick Forest

Mike C.

2020-05-25

This place is horrible! My father was in the rehab facility for a couple weeks. The very first day I went to visit him and he was clearly very sick. When I finally was able to get him some help they took his vitals and left the room. When the nurse finally came back she said they called the ambulance for him and left the room and never returned to make sure he was ok while waiting for the paramedics. Went to visit him one day and it was clear that he had been sitting in his own excrement for hours as it was dried on him. The aid came in shortly after I arrived to clean him and tried to get me to leave the room so I wouldn't see it was dried. When he finally left the facility due to going back to the hospital we went to pick up his belongings. They lost his dentures, his shoes were missing. I called and the lady who answered the phone said "I don't know anything about that". She was rude and dismissive. After repeated calls we never did get an answer to what happened. Then we got my dads cell phone bill, there were 2 calls made on his phone to Jamaica! There was no way my dad made those calls, he was barely conscious. We called them about this and sent them a picture of the phone bill and NOTHING was done about it. I am sure the calls were made by a member of the staff. They also sent several text messages on his phone and he never texted anyone. I would not recommend putting anyone you love in this horrible place! Oh and it took them several weeks to forward his birthday cards to us. They arrived after he passed away so he didn't even get to see them. This place is very under staffed and very few people working there seem to care about the residents.

Cheryl H.

2019-03-19

I called the facility to inquire about some information and spoke with the Social Worker who was very helpful, until she requested information form a co-worker, who was very nasty/rude with her replies for no apparent reason at all. After the call, I reads through the reviews for the facility; as a professional, from my telephone experience, I couldn't  imagine having my loved one there. Definitely not a good look.  I wanted to give 0 stars but it wouldn't allow me to. Sad that places like this for the elderly aren't sunny side up!

Jim V.

2018-03-17

This place is terrible and very short staffed. The staff that is here is indifferent and cold and unsympathetic.My mother in law has been in three I different places and none ever been this bad.Here are some example that are so bizarre I can't even make them up.Day 1: missing her tooth brush and tooth paste and no one seems to know what happened to them.Day 2: Her cup and chapstick have now been stolen . We bought her fresh night gowns.Day 3: Found her in an old hospital gown because they said it was easier to dress her in!!! Really not your decision.Day 4: 11:30am and not even dressed for the day, said they didn't have time.Seriously if you truly care about your loved ones you will choose somewhere else.** Just look at all the neglected people sitting in the hallway slumped over.

Chris O.

2017-04-02

This place is HORRIBLE!  I would not let these people take care of my dog! My mother in Law is in this facility for rehab.  The rehab staff is pretty good, but the care staff is lazy and unresponsive to patient needs.  They rarely check on the patients and leave them in their beds for hours with soiled diapers and clothes.  Had to demand they give my mother in law a shower after 4 days.  Requested the bed linen be changed and they brought the linen in and dropped in on the bed and expected us to change it.  On the weekends we had to request meals.  It was 2pm and she had not been provided and food for the day. We called staff for assistance, and when they didn't show up went to them, and they were arguing over who was going to provide assistance.  She had an accident in her bathroom and we waited 3-4 hours for staff to clean it up.  If you have options, do not go to this place!

Jackie Jones

2021-01-01

I had a very close family member at The Gardens for 2 weeks of rehab. The first night was the beginning of a holiday weekend and the whole family was worried that he would not be attended properly because of that. Covid-19 was in and no patient was having visitors, so we had no choice but to be at the mercy of the caregivers. However, our fears (and there were many) were dissolved upon speaking with the first receptionist early Saturday morning. She was so concerned about our fears, listened compassionately, and then assured me that she would personally make sure he was okay at every break she had, and she was working the next 3 days. For some reason I knew I could trust her, and called the rest of the family. He had the best experience he could have possibly had because of her. Everyone who worked with him called his daughter and updated her. We could tell in his voice that he was content. Yes, he wanted to come home, but each day was more positive than the day before.

Darlene Griffin

2021-01-01

Ok

Jackie Reed Tate

2021-01-01

my Dad has been here 2 weeks. The care is terrible. My brother and I share sitting with him daily otherwise he would not get the care he needs. He developed a bedsore and we had to demand treatment. Even the meals never come at the same time and they sit in the hall in a cart for long periods of time before delivered sometimes they will let us get his meals and sometimes they won’t. I had to asked for the floor to be cleaned on the 3rd day he was here. We have to bring him good as sometimes the food is just not edible. I give one star because the people that clean are so nice.

Sherri Brunelle

2020-01-01

My mom was transported to this facility at 2:30pm on Monday with a broken tibia and fibula until her surgery could be performed on Wednesday. All orders and medications were sent over before she arrived. It took over 3 hours to get ice packs and almost 10 hours to get her pain meds.... as each nurse came in seeing her tear stained face and the agony she was going through there was only concern to get her vitals. They have several nurses during the day but only one at night for all those beds!! DO NOT TAKE YOUR LOVED ONES HERE!!

Courtney

2020-01-01

My mother has been at The Gardens for almost a month and I’m horrified by how the aides are treated. This weekend (February 23-24) had to be the worst I’ve seen. I felt so bad for the TWO aides they had on the floor with literally (20 patients a piece). These two girls worked so hard and I could see the pain in their eyes as they ran from room to room trying to care for everybody in a timely manner. Passing trays just them two. They worked very well together but just them two alone wasn’t enough. At one point the aide had tears in her eyes as she had to inform me and my mother that she was very sorry she was taking so long and she wasn’t doing it on purpose. Not once did they get a brake, lunch or just a second to breath. I asked one of the girls if I could buy them lunch just so they could eat something but she was so kind and declined and said the patients come first. When they finally got to go home I gave the aide a hug and told her thank you for everything. I could feel the stress in her body and see the hurt in her eyes. They both looked defeated, so run down I wanted to cry for them both. I will make it my PERSONAL mission to see that something is done because I will not stand by and watch these girls suffer any longer. So for anybody who reads this, please think twice about coming here. The aides are amazing and work hard but they have no help. So thank you Tanesha and Courtney for everything you did this weekend. You two girls are the reason why there is hope for this place. I will pray for you girls and may God bless you and keep you safe in the horrid place.

Robin Higgins

2020-01-01

My mother was here recently for rehab after a knee replacement. The care and rehab was very good. All the staff were pleasant and helpful. My mother was pleased with the care she received. I would recommend it.

Miyoshi Barrett

2020-01-01

This place is horrible. I was a resident there. I would rather live in a hole in the ground with a tarp as a roof then go back there.

Carolyn Hatchett

2020-01-01

The first night of my stay, they did not have my meds yet, even tho the hospital called them over early in the day..., and when I got here it was explained to me that my medications would not be here until around 10 PM because it takes some time for them to drive the meds here, it’s only an hour drive. Then at 10, I was told it was it was 12 that they would be coming and so on...They did manage to scrounge some up (others meds) to give to me to hold me over... I cannot tell you the amount of pain that I was in , because the Robaxin, was much needed for the bad muscle spasms , second day was Friday reason it was not as of a day, bad day...But today, Saturday, was the worst! They lost my Robaxin until sometime in the afternoon. was so helpless, all I could do was cry...didn’t feel as if I weren’t healing, too much pain and could sleep because of it. I came here two years ago to visit my mother after her hospital surgery which was a back surgery also. Hers was A different story I have at least a couple of more days here, and I’m actually afraid. Oh and if you ask someone to get something for you, don’t expect a response, If they can’t bring it to you for any reason

Sticks

2020-01-01

My sister in law was in a horrible car accident in Newport News, and she lives in Northern Virginia along with my husband and I. So, we are out of touch with facilities down there in Newport News. She arrived at riverside hospital, then was transferred to Warwick rehabilitation center once she was a little more stable. My oh my, that was a terrible choice on our part. The staff if you find them, show no compassion towards their patients. This is just 1 example, she needed help w/her oxygen tube. She pushed the call button, but no one showed up. So, she ended up calling the guard station to let them know she needs assistance. She's has been transferred back to riverside hospital due to complications. If you love your family members, DON'T bring them here.

Cla 2090

2020-01-01

My mother was here 2 years ago, a good experience. They worked hard to make sure she had food she liked in order to put on weight needed to aid in recovery. The staff worked hard to accommodate her needs, and were very sweet. Her life was saved here. The staff was stretched thin, so 4 star instead of 5, but I was there to run to the kitchen, etc. The staff was appreciative for that. I greatly appreciate the staff there.

Michael Mansfield

2019-01-01

Horrible place, staff is amazing but management runs stuff into the ground. Staff would do so much better if they got paid what they were worth

Bryan Taylor

2019-01-01

This place is horrible. If u love the people u care about don't bring them to this place. There are always understaffed and they really don't care what u have to say. My mother before she died had one man on that floor and he did everything for her. It's clearly gender discrimination there. He did everything for everyone including other patients that weren't his and he actually cared. But beyond that I no if he wasn't there nothing would get done and always had a smile on his face but like I said if u love your family don't bring them here

Anthony Buccellato

2019-01-01

My mother was in the Gardens memory center and they took excellent care of her.