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The Citadel Winston Salem
1900 W 1St St, Winston-Salem, NC 27104
Based on 30 reviews
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Services and Housing OptionsAssisted Living, Nursing Home, Skilled Nursing, Rehabilitation
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The Citadel Winston Salem DescriptionThe Citadel Winston Salem is a skilled nursing facility with 230 beds located in the scenic suburb of Winston Salem, North Carolina. The center celebrates 75 years of passionate — and compassionate — care. We provide top-notch short and long-term care, with a team of full-time therapists who specialize in rehabilitation. At The Citadel Winston Salem, we strive to create programs that improve the quality of life for people of all ages in our community. We love hosting community groups and events because it's so enriching to interact with the amazing people in our neighborhood.
RehabilitationThe rehabilitation therapy services at our centers help those who are no longer in the hospital but not quite ready to go home. Physical Therapy programs help patients regain the strength, function and mobility needed for a successful return home.
Skilled NursingThe professional team at each center is comprised of Registered Nurses, Licensed Practical Nurses, Certified Nursing Assistants, and others who provide comprehensive skilled nursing services. Individualized care plans are designed to meet the specific needs of each patient and may include a variety of services such as occupational therapy, physical therapy, speech therapy, and more.
DiningThere's nothing more comforting than Mom's cooking or a dish from your childhood that can transport you back in time. The menu at our restaurant is full of fresh and flavorful dishes that reflect our geographic location. You'll be spoilt for choice with our two delicious entree options at every meal. That’s why a dietary manager and dietician work together to create delicious, healthy meals that make your heart happy!
Parent OrganizationThe Citadel Winston Salem is a member of a larger group of communities called Accordius Health
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ServicesThe Citadel Winston Salem offers a variety of services for those who need medical attention. They offer short-term care, long-term care, orthopedic rehab, pulmonary rehab, post-acute care and intensive therapy. Their experienced staff is dedicated to providing quality care and service to each patient. The Citadel Winston Salem is committed to helping individuals achieve the best possible outcomes from their care and rehabilitation.
Rehabilitation Services and AmenitiesThe Citadel Winston Salem offers rehabilitation services and amenities with the goal of helping patients restore their ability to provide their own self care. Occupational Therapy programs help patients with eating, dressing and bathing, while Speech Therapy programs help with swallowing and cognitive difficulties. The Citadel Winston Salem has a dedicated team of therapists that are an important part of the interdisciplinary team at the facility. The team works together to create individualized treatment plans to meet each patient's needs and provide the best possible outcomes.
Skilled Nursing Services and AmenitiesThe Citadel Winston Salem is dedicated to providing the best in skilled nursing services and amenities. Patients have access to stroke and neurological recovery, pain management, post-surgical care, Alzheimer's/dementia memory care, hospice and palliative care, pharmacy management, mental and behavioral health care, bariatric rehabilitation care, lymphedema care, and wound care. The Citadel Winston Salem strives to ensure that each patient receives the highest quality of care.
physical and occupational therapy
skilled nursing care
therapy 7 days a week
Employee Reviews for Accordius Health in Winston-Salem, North Carolina
1.91 out of 5 stars. Based on 11 reviewsEmployees working for Accordius Health in the Winston-Salem, NC area generally have negative reviews. Common complaints include low pay that is never increased, lack of supplies, poor management, insufficient staffing, hostile work environment, and discrimination toward staff. The building is also said to be in need of major repairs and cluttered. Some positives mentioned include free lunches, some of the older employees being good people, and the leadership team being good.
Employee Reviews for Accordius Health
2.22 out of 5 stars. Based on 176 reviewsEmployees of Accordius Health report mixed experiences. Many praise their coworkers and residents, but complain about the company's lack of support for staff and residents, frequent staff turnover, and poor corporate leadership. Employees also report that the facilities are often in need of repair, and that there is a shortage of supplies. Additionally, they mention that the pay is low and that there is no holiday pay. Employees also report that there is a lack of communication and that management is unhelpful. They advise management to put effort into fixing problems, provide better benefits, pay staff more, invest in equipment, and improve communication.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 1 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 1-star short-stay rating and a 1-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 07/01/73 and is run by a for profit organization. It is a very large-sized nursing community with 230 nursing beds. Currently, there are 197 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 5 fines by The Centers for Medicare & Medicaid Services for a total of $315,272.98. The facility has had 1 payment denials, which is when the government stops payments to a nursing home for new residents until the facility fixes an outstanding citation. The facility has also had 64 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 1 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsThe Willow Valley Center For Nursing And Rehab has accrued a decidedly low reputation in its overall evaluation, meriting only a 1-star ranking, which is the lowest possible. As a matter of fact, this nursing home sinks into the bottom 20% of facilities when it comes to its overall rating, performing lower than the state's average. Moreover, the Willow Valley Center falls short in terms of health inspection too, scraping a 1-star rating, the absolute lowest score, thereby placing it in the lowest 10% of facilities within this criterion. Hence, it's no surprise its health inspection rating also trails the state average. Furthermore, its quality of service is not an exception, as it's managed to score only a 1-star quality rating, plunging it into the bottom 10% of facilities in terms of quality. This quality rating is significantly lower than the state average, raising significant concerns about the level of care provided within the facility.
Staff RatingsWillow Valley Center for Nursing and Rehab is a nursing home facility with a 1-star staff rating, which is the lowest possible score. While scoring in the top half of nursing aid staffing hours per resident, the daily average stands at 2.15, slightly less than the state's nursing aid staffing hours of 2.24 per resident. In the case of LPN staffing hours per resident, the facility ranks in the bottom 30%, with 0.61 hours, significantly less than the state's average of 0.94. Willow Valley falls in the bottom 10% for both RN and licensed staffing hours per resident a day, with respective numbers of 0.13 and 0.74, each rating lower than the state's averages of 0.6 for RN and 1.54 for licensed staffing hours. In addition, the facility is in the bottom 40% for physical therapist staffing hours per resident per day at 0.03, compared to the state's average of 0.09.
Covid DataThe Willow Valley Center for Nursing and Rehab is distinguished for its high vaccination rate among both its residents and staff, which substantially exceeds the state average. Recording an impressive 97.6% of residents up-to-date with the latest vaccinations, the nursing home is positioned in the top 10% of facilities for this metric. This significantly overshadows the state resident's average vaccination rate of 62.5%. Similarly, the Willow Valley Center excels in ensuring its staff is up-to-date with the latest vaccinations. With a rate of 61.2%, it is comfortably nestled within the top 20% of facilities, this being remarkably higher than the state average staff vaccination rate of 23.9%. Both of these achievements highlight the dedication of the Willow Valley Center towards maintaining the health and safety of its community.
Quality MeasuresThe Willow Valley Center For Nursing And Rehab is a nursing home with a 1-star quality measure rating, reflecting the lowest possible ranking. Although the facility falls within the top 30% of nursing homes for the least percentage of residents experiencing depressive symptoms at 0.51%, this figure is still lower than the state's average of 3.83%. However, it ranks in the bottom 20% in terms of residents administered pneumococcal vaccine, evident by its 75.12% administration rate, substantially lower than the state's average of 88.18%. Furthermore, it's placed in the lower 40% of facilities regarding residents receiving antianxiety or hypnotic medication, represented by 20.7% as compared to the state's average of 21.21%. In terms of resident ulcer rates, Willow Valley Center's statistics fall in the bottom 30% of facilities with a percentage of 10.18, marginally higher than the state's average of 10.05%.
Emergency and Hospitalization Quality MeasuresWillow Valley Center For Nursing And Rehab, a nursing home facility, falls in the bottom 10% of establishments when analyzing metrics such as hospitalizations and outpatient emergency department visits per 1000 days. Specifically, the center's hospitalization rate per 1000 days stands at 3.28, surpassing the state average of 1.63, and revealing a higher frequency of hospital trips. Similarly, it records 2.42 outpatient emergency department visits per 1000 days, higher than the state's 1.25, indicating a higher dependency on emergency healthcare services. This places it among the bottom 10% in terms of such visits. Further, 22.13% of its short-stay residents have had outpatient emergency department visits, which is significantly higher than the state's 13.51%, showcasing increased emergency care requirements. Additionally, when considering the rehospitalization rates post nursing home admission for short stay residents, the facility sits in the bottom 30%. It showcases a rate of 27.5%, again markedly higher than the state's 21.97%, reflecting a higher percentage of short-stay residents returning to the hospital following their initial admission to the facility.
Things to do in the Area
Places of Worship
LicensingThis community is licensed by the state of NC. It is a very large-sized community with 230 total beds.
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General Staff Rating
Care Staff Rating
My mom was a resident here for about 3 years. Terrible place. Could never get through to anyone to help send her information to other nursing homes I wanted her moved to. Finally was able to move her to a great facility in Clemmons only because my wife is a nurse manager at the new facility. Citadel delayed her release by several days, almost causing my mother to lose her spot at the new facility. When they did release her, she was filthy. Very glad my mom is in good hands now. Shame on you Citadel for the way you treat our elders. They deserve much better than you give them. If you have a choice in your loved ones residence, don't choose this place.
This building is currently getting re-modeled and looks great. There are some new staff members in management and nursing and they are making great changes. The staff is caring and dedicated to the residents and to each other. The building has improved as a whole a lot in the past few months!
I started on a Sunday in housekeeping and I quick on a Tuesday I can tell this place is very toxic I did not like how the resident was getting taken care of the bell's will ring and the cnas will sit there I just knew I didn't want to be apart of the citadel community everyone was complaining about the job every employee I ran in to did not have anything good to say about the job I hope someone will come in and really clean that place up
Would like to thank the hard workers at The Citadel of WS. The staff there care about the patients. The staff is not always joking and playing they are working. The patients really enjoy talking to staff and their interaction with the patients shows on a daily basis. We couldn’t be happier with our loved one being here.Thanks so much for the dedication it does show.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-08-16||2022-08-30||D||Construction Deficiencies||Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.|
|2022-06-23||2022-07-22||D||Construction Deficiencies||Use approved construction type or materials.|
|2022-06-23||2022-07-22||D||Egress Deficiencies||Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.|
|2022-06-23||2022-07-22||D||Smoke Deficiencies||Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.|
|2022-06-23||2022-07-22||D||Smoke Deficiencies||Have properly installed hallway dispensers for alcohol-based hand rub.|
|2022-06-23||2022-07-22||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2022-06-23||2022-07-22||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have proper medical gas storage and administration areas.|
|2022-05-24||2022-06-21||F||Emergency Preparedness Deficiencies||Develop and maintain an Emergency Preparedness Program (EP).|
|2021-05-13||2021-05-13||D||Egress Deficiencies||Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.|
|2021-05-13||2021-05-13||D||Services Deficiencies||Have elevators that firefighters can control in the event of a fire.|
|2019-08-27||2019-10-10||D||Smoke Deficiencies||Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.|
|2019-08-27||2019-10-10||D||Smoke Deficiencies||Have properly sized and located compartments to protect residents from smoke.|
|2019-08-27||2019-10-10||D||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
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