📞 Call for pricing and availability: (800) 780-8101

The Citadel Winston Salem

1900 W 1St St, Winston-Salem, NC 27104

Assisted Living Nursing Home Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(336) 724-2821

Estimated Pricing

Studio
Estimated $4,248

Price Comparison

  • Average City Price: $3,876
  • Average State Price: $3,983
  • Average National Price: $3,754


  • The Citadel Winston Salem Description

    The Citadel Winston Salem is a very large 230 bed community that offers assisted living, nursing care, skilled nursing and rehabilitation and is located in Winston-Salem, North Carolina and is part of the Accordius Health network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 5.5 out of 10 making it the 25th highest rated community in the city out of 26 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Assisted Living

    Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.

    View other Assisted Living communities in Winston-Salem

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Winston-Salem

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Winston-Salem


    Community Reviews

    5.5
    The Citadel Winston Salem
    Based on My Caring Plan's proprietary scoring, including 40 reviews across the web

    Ranking

  • Ranking in City: 24 out of 26 communities in Winston-Salem
  • Ranking in State: 935 out of 1042 communities in NC
  • Facility and Grounds C

    Care B

    Staff A


    Employee Reviews

    4.5
    Accordius Health
    Based on My Caring Plan's proprietary scoring, including 197 reviews across the web

    The following insights are from employees that work in North Carolina

    Employee Pay C

    Employee Staff C

    Employee Culture C



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Reviews of the senior living facility present a mixed picture, with some expressing severe dissatisfaction while others praise the staff and environment.

    • Several reviews criticize the facility for poor hygiene, unprofessional staff behavior, and a lack of care for residents. Complaints include difficulty in transferring residents to other facilities, toxic work environment, and negligence towards residents' needs.
    • Some employees and relatives of residents have reported a high turnover of administrative staff, unattended residents, and a general lack of compassion and professionalism from the staff. There are also allegations of mistreatment and neglect, with one review specifically advising legal action against a nurse.
    • On the positive side, there are reviews that commend the facility for its cleanliness, compassionate staff, and improvements in management and care. New staff members in management and nursing are credited with making significant positive changes.
    • Several reviewers express satisfaction with the care their loved ones received, highlighting the dedication and hard work of the staff. They appreciate the interaction between staff and residents, and some have recommended the facility based on their positive experiences.
    • There are also positive remarks about the facility's environment, with mentions of a great team of professionals, a caring and compassionate approach to healthcare, and an effective activities director and staff who significantly improve residents' quality of life.

    In summary, while there are serious concerns raised by some reviewers regarding the care and management of the facility, others have had positive experiences, praising the staff and the improvements made. Prospective residents and their families may want to consider these mixed reviews carefully.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Occupational Therapy

    Speech Therapy

    Stroke & Neurological Recovery

    Pain Management

    Post-Surgical Care

    Alzheimer’s/Dementia Memory Care


    Dining

    Fresh Food

    Local Cuisine

    Entree Options



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 1
    Quality measure rating: 1
    Long-term quality measure rating: 1
    Short-term quality measure rating: 1


    Nursing Home Overview

    Participation date: July 1, 1973
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 230
    Total current residents: 198
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 1
    Number of substantiated complaints: 64
    Number of payment denials: 1
    Number of fines: 5
    Total cost of fines: $315273


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-08-16 2022-08-30 D Construction Deficiencies Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
    2022-06-23 2022-07-22 D Construction Deficiencies Use approved construction type or materials.
    2022-06-23 2022-07-22 D Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2022-06-23 2022-07-22 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2022-06-23 2022-07-22 D Smoke Deficiencies Have properly installed hallway dispensers for alcohol-based hand rub.
    2022-06-23 2022-07-22 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2022-06-23 2022-07-22 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2022-05-24 2022-06-21 F Emergency Preparedness Deficiencies Develop and maintain an Emergency Preparedness Program (EP).
    2021-05-13 2021-05-13 D Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2021-05-13 2021-05-13 D Services Deficiencies Have elevators that firefighters can control in the event of a fire.
    2019-08-27 2019-10-10 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2019-08-27 2019-10-10 D Smoke Deficiencies Have properly sized and located compartments to protect residents from smoke.
    2019-08-27 2019-10-10 D Services Deficiencies Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Fines

    Fine Date Fine Amount
    2018-01-26 $2,663
    2019-02-07 $22,006
    2020-06-09 $6,500
    2020-11-30 $9,750
    2021-02-19 $15,267
    2021-02-19 $14,918
    2022-05-24 $179,446
    2022-05-24 $167,658
    2022-10-28 $22,940
    2022-10-28 $107,665
    2023-01-17 $3,145

    Denials

    Denial Date Payment Denial Days
    2022-10-28 37

    What is in the Neighborhood

    General Area Overview
    • The closest city is Winston-Salem which is 1.6 miles away and has a population of 241,218 (small city).
    • The average income is $121,904, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 83
      • Low Temperature: 41
      • Average Temperature: 62.8
      • Day Breakdown: The area gets 159 days of rain, 7 days of snow and 198 days of sun
      • Precipitation: 2.3 inches a year

    Demographic Overview
    • The median age is 34.7 years old, average compared to other cities.
    • 6.02% of the population are Veterans which is a high percentage of Veterans compared to other cities.
    • 10.07% of the population are Foreign-born which is a low percentage of Foreign-born compared to other cities.
    • The population is 0% American Indian and Alaska Native, 2% Asian, 32% Black or African-American, 14% Hispanic or Latino, and 51% White.

    Health and Safety Overview
    • The crime rate is 12.0 per 100 people which is very high compared to other cities.
      • Violent Crime: 3.4 incidents per 100 people
      • Property Crime: 5.43 incidents per 100 people
      • Drug-Related Crime: 1.15 incidents per 100 people

    Click the button above to explore the neighborhood

    Supermarkets

    Publix
    0.2 miles away
    Harris Teeter
    0.4 miles away
    Trader Joe's
    0.6 miles away
    Chef Smart
    1.1 miles away
    Walmart Neighborhood Market
    1.4 miles away

    None Found

    Bus Stations

    040
    1.7 miles away
    041
    1.7 miles away
    114
    2.4 miles away
    073
    3.3 miles away
    116
    5.9 miles away

    Banks

    Coldwell Banker
    0.6 miles away
    Wells Fargo
    0.7 miles away
    Bank of America
    0.9 miles away
    Southern Community Bank and Trust
    0.9 miles away
    Truliant Federal Credit Union
    2.5 miles away

    Hospitals

    Wake Forest Baptist Medical Center
    0.3 miles away
    Novant Health Medical Park Hospital
    1.7 miles away
    Forsyth Medical Center
    1.8 miles away
    Old Vineyard Behavioral Health
    2.8 miles away
    Old Vineyard Behavioral Health Services
    2.8 miles away

    Pharmacies

    CVS
    1.5 miles away
    Andrews Apothecary
    1.8 miles away
    CVS Pharmacy
    2.5 miles away
    Walgreens
    3.0 miles away
    South Park Family Pharmacy
    3.8 miles away

    Dentists

    KidSmiles
    2.5 miles away
    W.R. Warren, D.D.S. General Dentistry
    3.5 miles away
    Winston Salem Family Dental Care
    3.8 miles away
    Winston-Salem Dental Group
    6.6 miles away
    Clemmons Family Dental
    7.5 miles away

    Parks

    Joe White Tennis Center
    0.5 miles away
    Miller Park
    0.8 miles away
    Ardmore Park
    1.1 miles away
    Winston-Salem
    1.2 miles away
    Winston Square Park
    1.3 miles away

    Places of Worship

    Wait Chapel
    2.7 miles away

    Shopping

    Marketplace Mall
    2.0 miles away
    Hanes Mall
    2.2 miles away
    Reynolda Manner Shopping Center
    3.6 miles away
    Gateway Center
    11.6 miles away
    Gateway Plaza
    11.6 miles away

    Culture

    Salem College Elberson Fine Arts Center
    1.9 miles away
    Joel W. Farlow Center for Excellence
    16.9 miles away
    Carolina Theatre
    18.9 miles away
    Amphitheater
    20.3 miles away
    amphitheater
    20.5 miles away

    Restaurants

    Grecian Corner
    0.4 miles away
    First Street
    0.5 miles away
    Zoe's Kitchen
    0.5 miles away
    The Quiet Pint Tavern
    0.5 miles away
    Bagel Station
    0.6 miles away

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    Google map of The Citadel Winston Salem

    Licensing

    This community is licensed by the state of NC. It is a very large-sized community with 230 total beds.

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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