Prairie Hills At Ottumwa

The reviews for Prairie Hills at Ottumwa and River Valley Place of Ottumwa offer a comprehensive look into the experiences of residents, their families, employees, and volunteers. The feedback highlights the exceptional care, supportive environment, and the dedication of the staff across various roles.

• Many reviews praise the staff's friendliness, professionalism, and the high level of care provided to residents. The staff is described as warm, patient, and invaluable in assisting families during transitions.
• The facilities are noted for their cleanliness, beautiful surroundings, and the variety of activities available to residents, including a unique SPARK Program that engages Memory Care Residents with Montessori style techniques.
• Employees express pride in their work environment, citing amazing teamwork, a caring atmosphere, and the joy of making a positive impact on residents' lives as key reasons for their satisfaction.
• Family members appreciate the personalized attention their loved ones receive, including tailored meals, activities, and care plans. The active community and regular updates via the facility's Facebook page are also highlighted as positive aspects.
• However, one review outlines significant challenges faced by a new hire tasked with turning around a facility. Issues mentioned include staff misconduct, disorganization, and inadequate staffing, suggesting a need for improvement in certain areas.

Overall, the majority of feedback is overwhelmingly positive, with many recommending the facilities for their exceptional care, supportive environment, and the dedication of the staff. The negative aspects noted in one review indicate areas for potential improvement and underscore the importance of ongoing efforts to maintain high standards of care and management.