Pacifica Senior Living Santa Fe

Christine J Miller

2018-09-17

My grandmother has been loved and cared for by the wonderful staff at Pacifica Senior Living in Santa Fe. She will turn 102 in October 2018 and has lived there for over sixteen years! I live in California and being so far away is difficult, but knowing she is in good hands gives a lot of peace of mind. Thank you to all the staff who help make this place her home!

Sarah Valdez

2018-07-03

Pacifica Senior Living staff, thank you for everything you do to care for our loved ones...

Patty Stearman Roach

2017-10-06

I have visited there several times. They have a beautiful community with a great team of caring staff!

maia d.

2021-07-04

Since some mysterious person from Pacifica left a response on my review, I thought I'd update anyone reading this so you know how things unfolded.The responder apologized 'profusely' and assured me the check was in the mail. It did indeed finally arrive a couple of weeks after I left this review here on Yelp -- but even though I specifically requested that the check be payable to me, the Pacifica corporate office made it payable to my deceased parents. I was not able to deposit this check at my bank. It took yet more of my time to figure out a workaround with my bank, and then I had to go back to Pacifica Santa Fe to have the executive director sign it over to me, so I could then bring it back to the bank.I never did hear anything back from anyone at the corporate level of Pacifica about why this refund was delayed so long (nearly 5 months), despite sending an email and leaving a voicemail with the one name of someone I was given there. Otherwise, my experience was that the entire corporate office was evasive of any responsibility in this matter.

Pamela G.

2019-10-24

When my father died, my mother (who has dementia) had to be placed in a care facility.  My brother and I visited every single facility in Santa Fe and decided on Pacifica.  I cannot tell you how happy we are with this choice.  It was a little uncomfortable at first as Pacifica struggled through numerous Executive Directors and Directors of Memory Care, but they have certainly found their core staff now.  Everyone is so kind and caring and my mother is very happy there.  I have been extremely pleased with the level of compassion and attention my mother (and everyone I have observed) receives.  I am grateful our choice turned out to be the right one and encourage anyone who is facing this situation with an aging relative to visit Pacifica and meet Tommy (the E.D).  What a blessing on so many levels.

Robin O.

2019-07-06

We transferred my mom to Pacifica From Nevada to be near me as she was no longer able to live on her own.  She was almost 89 years old and up until her fall in December she lived on her own.  The transition was difficult for her as she was leaving an environment that she new.  The staff at Pacifica helped her to make this transition.  Due to her heart condition and just the aging process, etc, she has since passed away but while she was "transitioning", hospice along with the staff was amazing.  The staff still came to her room many times a day to either talk to her, caress her, and even make sure her favorite music was playing.  They made sure that she was as comfortable as could be.For that I am thankful.Robin Schneider

Max T.

2016-05-29

To whom it may concern;        May 29th, 2016I will be moving my father Peyton Carnohan (Pat) out of Pacifica Rosemont LLC on Tuesday, May 31st. This action is in response to the poor care he has received at Pacifica in regards to his medical needs and conditions that Pacifica has failed to address which was in violation of the contract with Pacifica for his care.Specifically, these failures have caused his family to take over aspects that were contracted by Pacifica to meet. These failures are as follows:1. Failure to administer doctor-ordered care. For example, after Pat's sinus surgery, his doctor ordered Medi-pot use three times a day using distilled or reverse osmosis water (and not tap water). This special water was supplied by his family for use in his Net-pot but was rarely used. Instead, the staff at Pacifica would either use tap water or not perform the Neti-pot treatment at all. This occurred numerous times, despite his family's complaints that it was either not being done at all or that tap water was used. In addition, the Neti-pot was to be administered by the staff at Pacifica and not left in Dad's room since he was unable to manage its use in a clean way.2. Another example was when Dad was prescribed eye drops for glaucoma and the medicine was left in his room once it was delivered from CVS Pharmacy. Dad thought the drops were eye lubricant, and he used nearly half the bottle in one day, then called me to say that he could not see at all clearly and that his eyes were extremely dry. He thought he had a sudden loss of vision and was going blind. An emergency appointment was arranged with his eye doctor (in Albuquerque because his doctor has two locations and was not in Santa Fe that day). When Pat was picked up for this appointment, the prescription eye drops were discovered half empty, the doctor was called, who told me there was no antidote for overdose and to wait and see what happened. Dad's eyesight eventually returned.3. I visited Dad every other day in April and May to deal with the deficiencies at Pacifica, specifically those elements of his care that were contracted with Pacifica to provide but which were not being met. This includes filling his oxygen concentrator water bottle, which was found to be completely dry 90% of the time, regardless of complaints to the nurse and staff that water in his concentrator was not present on most family visits.4. A humidifier was purchased for Pat to help keep his room humidified as per his doctor's suggestion. The humidifier was left empty on more than half the occasions his family visited, which required filling by his family.5. Failure by Pacifica to keep Dad's expensive hearing aids safe from loss; one of his hearing aids likely was vacuumed up or thrown out in the trash because the staff did not ask him or look to see that he still had them. They cost $2500 each.In summation, I feel that the staff was very polite and well-meaning, and seemed quite personable. But the facts are the facts: my Dad did not receive the care I was promised he would get on many levels; most were quite simple to administer. I will not be giving 30 days notice due to this breach of contract, and if pressed will turn this matter over to my attorney or the state for remediation. I have complete documentation as well as photos I took of the prescription medicine left in his room which he was allowed to administer that could have resulted in blindness.

Joni Alm

2021-01-01

Living with a loved one with Alzheimer's is the most difficult thing I've ever done. Eventually there came a point where taking care of my mother-in-law was more than we could handle on our own. Pacifica Memory Care is staffed by really caring, efficient people who SEE each individual person. We had my mother-in-law in two other facilities prior to Pacifica. Both had huge red flags and problems. If you are dealing with such a situation and are looking for a safe place for your loved one, I would highly recommend touring the Pacifica Memory Care unit. It's cheery, comfortable, and much more of a "home" atmosphere. The rooms are spacious and clean. Pacifica is also totally fine with you installing a video monitor in your loved one's room, something I would recommend if your loved one doesn't sleep at night. Other places I toured "strongly discouraged" any sort of monitoring. Also, Pacifica Memory Care is totally OK if your loved one chooses to stay up all night in the living area, watching TV or whatever. Two other places where we placed my mother-in-law for respite care would force her back to bed, which was inappropriate. And finally, Alzheimer's is a fatal condition. The Pacifica Memory Care unit works with transitioning your loved one into hospice care, and they don't have to move to a different room. Because we had the monitor, I saw staff come in and spend extra time with her at night. One even came in and sang to her one night. It still makes me cry to think about it. We will forever be grateful to the Pacifica caregivers for helping us through this terrible disease and for the care they gave to my mother-in-law.

steven farber

2020-01-01

It seems to me that people should be aware of what seems to be unfair business and/or billing practices of Pacifica Senior Living. I had made arrangements for my elderly mother to move to Pacifica Senior Living in Santa Fe, NM. She only survived three weeks after moving there. Yet, Pacifica charged for an extra week of their high level care after my mother died. Pacifica also charges and charged a $2,000.00 community fee. Despite my mother only being at the place for three weeks Pacifica only returned $1200.00 of the $2,000.00 community fee. They have to date kept $800 of the community fee (for only a three week stay). Yet, Pacifica received full payment of their other expensive charges. Pacifica was hand delivered a letter of complaint to the Executive Director (and copy also sent to corporate lawyer) and request for refund and Pacifica has failed and/or refused to make the proper refund of care fees and a properly prorated community fee and/or provide an itemized statement justifying proper billing and charges. In addition, after my mother died, and though Pacifica was well aware of her death, Pacifica then improperly electronically deducted more than $5,000.00 from a checking account to pay for the next month and refused and failed to deliver a refund of that improper withdrawal and then sent an inadequate refund via slow mail - claiming it was corporate policy.

Fucc Nuts

2020-01-01

i have only 1 thing to say. there is 1 employee who stands out above every one else who works at this facility. & she deserves a raise. her name is Jasmine. she is thee nicest person on this planet.she is so courteous & attentive to all the residences needs if u ask Marty she will agree that she goes above & beyond the call of duty on a daily basis. please give her a raise she should be making no less than $20+/hr. Thank u.

Gloria Gonzales

2020-01-01

Worst place to work! Employees do whatever they want, needs improvement in all areas!!!!

Alicia Mendoza

2019-01-01

This community is beautiful. I love the outdoor seating in the gazebo. I was pleased with the caregivers that I spoke too. All were very kind, welcoming, and positive. Pacifica is accessible to the rail runner and just down the street from lots of yummy restaurants and shopping.

Sandy Jefferies

2019-01-01

I stopped by this community and was pleased with how clean it was!! The staff were very friendly and welcoming they took time to answer my questions. I am pleased with the variety of activities and food options they offered my mom through out here stay!!

Leanne Lucero

2019-01-01

I couldn’t be happier with Pacifica. The staff were friendly and thoughtful. The residents I talked to were very pleased with the food, activities, and quality of care. Thank you!

Dezi Vigil

2019-01-01

Hello my name is Desauri or Dez and I just love my job here at Pacifica Senior Living of Santa Fe!!! I love my residents here and enjoy helping them with their day to day activities. It's rewarding to me. It fills my heart with happiness knowing that I'm able to make a difference in our residents lives. Also makes happy knowing that they are in a safe environment and have the freedom to enjoy their lives here at Pacifica!!!!

Carla Aragon

2019-01-01

From the moment I walked in the door I was welcomed by Priscilla, the receptionist with smile. I met with Executive Director who gave me a tour of the beautiful community. The staff was very friendly towards me and appeared to enjoy their work. The rooms were very spacious with views of the Sango De Chirsto Mountains. I was impressed with the cleanliness and airiness of the general area. Definitely a community that I want to be a part of.

Sativa Anaya

2019-01-01

I am a caregiver here, and I love the staff and working with my residents! It's such an honor and privilege to work with such a great generation. Pacifica is definitely a place to call home!

J Seymour

2019-01-01

Our mother entered Pacifica three months after her 100th birthday when hospice could no longer care for her at home. It was a sad and difficult decision that she resisted fiercely, but once an assisted living resident, she saw how conscientious and compassionate the staff of Pacifica are. Her worst fears were proven unfounded when she felt the love and attentions of a truly caring, competent and dedicated staff. We could not have been happier with Pacifica, and will enthusiastically recommend this facility to anyone facing a transition to managed care for an elder. If a personal, friendly touch in a familial and collegial atmosphere is what you want for your loved one, Pacifica is an excellent choice.

Patty Roach

2018-01-01

This community is beautiful and so is the team! From the moment I walked in and was greeted warmly by the concierge and one of the managers, they made me feel so comfortable. They took time and answered all my questions.