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New London Sub-Acute And Nursing
88 Clark Lane, Waterford, CT 06385
For Pricing & Availability
(800) 780-8101To Reach a Resident
(860) 442-0471Estimated Pricing
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for the senior living facility present a mixed picture, highlighting both positive and negative experiences. Some reviewers commend the friendly, kind, and helpful staff, particularly praising the physical therapy team for their professionalism, knowledge, and motivational support. The facility is described as clean, well-run, and a wonderful place for healing and recovery, with some residents having excellent rehab experiences and appreciating the attentive nurses and therapists.
However, there are significant concerns raised about the quality of care and staff behavior. Issues include long wait times for assistance, with call buttons not being answered promptly and residents left waiting in uncomfortable situations. Some staff members are described as rude, arrogant, and inattentive, with complaints about poor treatment of patients and a lack of sensitivity to their needs. The facility's cleanliness is questioned by some, with mentions of unpleasant odors. Additionally, there are criticisms of the facility's management of resources, such as running out of ice, and concerns about the quality of food provided.
Despite these criticisms, there are heartfelt expressions of appreciation for the care and kindness shown to some residents, with family members noting the positive impact on their loved ones' spirits and well-being. The physical therapy team, in particular, receives high praise for their effective and encouraging approach.
Overall, the reviews suggest that while there are areas of excellence, particularly in rehabilitation services, there are also significant issues that need to be addressed to ensure consistent, high-quality care for all residents.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 2
Staffing rating: 1
Quality measure rating: 3
Long-term quality measure rating:
3
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: Jan. 1, 1967
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 120
Total current residents: 105
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 1
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $15658
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-11-03 | 2023-01-23 | D | Egress Deficiencies | Have stairways and smokeproof enclosures used as exits that meet safety requirements. |
| 2022-11-03 | 2023-01-23 | D | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2022-11-03 | 2023-01-23 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2022-11-03 | 2023-01-23 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-11-03 | 2023-01-23 | F | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-11-03 | 2023-01-23 | D | Services Deficiencies | Meet other general requirements that are deficient. |
| 2022-11-03 | 2023-01-23 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2022-11-03 | 2023-01-23 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-11-03 | 2023-01-23 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
| 2019-12-18 | 2020-02-05 | D | Emergency Preparedness Deficiencies | Develop Emergency Preparedness policies and procedures. |
| 2019-12-18 | 2020-02-05 | D | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2019-12-18 | 2020-02-05 | D | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2019-12-18 | 2020-02-05 | D | Egress Deficiencies | Have exits that are accessible at all times. |
| 2019-12-18 | 2020-02-05 | E | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
| 2019-12-18 | 2020-02-05 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-12-18 | 2020-02-05 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-12-18 | 2020-02-05 | D | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2019-12-18 | 2020-02-05 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the installation and maintenance of electrical systems. |
| 2019-12-18 | 2020-02-05 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that testing and maintenance of electrical equipment is performed. |
| 2019-12-18 | 2020-02-05 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2019-12-18 | 2020-02-05 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper fire barriers, ventilation and signs for the transfilling of oxygen. |
| 2018-10-23 | 2018-12-03 | F | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-11-03 | 2023-01-08 | E | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2022-11-03 | 2023-01-08 | E | Resident Assessment and Care Planning Deficiencies | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. |
| 2022-11-03 | 2023-01-08 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-11-03 | 2023-01-08 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-11-03 | 2022-12-14 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-11-03 | 2023-01-08 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2022-11-03 | 2023-01-08 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-11-03 | 2022-12-14 | E | Administration Deficiencies | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies. |
| 2022-11-03 | 2023-01-08 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-11-03 | 2023-01-08 | D | Administration Deficiencies | Have a plan that describes the process for conducting QAPI and QAA activities. |
| 2022-11-03 | 2023-01-08 | D | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| 2022-11-03 | 2022-12-14 | E | Administration Deficiencies | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly |
| 2022-11-03 | 2023-01-08 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-11-03 | 2023-01-08 | E | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2022-11-03 | 2022-12-14 | E | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2022-02-16 | 2022-03-25 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2019-12-20 | 2020-01-31 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2019-12-20 | 2020-01-31 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-12-20 | 2020-01-31 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-12-20 | 2020-01-31 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2019-12-20 | 2020-01-31 | D | Quality of Life and Care Deficiencies | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| 2019-12-20 | 2020-01-31 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-10-09 | 2020-12-01 | E | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2018-10-26 | 2018-11-20 | G | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2018-10-26 | 2018-11-21 | B | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2018-10-26 | 2018-11-20 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2018-10-26 | 2018-11-20 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-10-26 | 2018-11-20 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2018-10-26 | 2018-11-20 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-10-26 | $9,750 |
| 2019-11-07 | $7,296 |
| 2022-04-11 | $658 |
| 2022-11-03 | $15,000 |
What is in the Neighborhood
- The closest city is Waterford which is 0.6 miles away and has a population of 19,281 (small town).
- The average income is $89,217, which is very high compared to other zip codes.
- Weather
- High Temperature: 76
- Low Temperature: 34
- Average Temperature: 54.1
- Day Breakdown: The area gets 147 days of rain, 29 days of snow and 187 days of sun
- Precipitation: 2.4 inches a year
- The crime rate is 2.0 per 100 people which is low compared to other cities.
- Violent Crime: 0.45 incidents per 100 people
- Property Crime: 1.22 incidents per 100 people
- Drug-Related Crime: 0.1 incidents per 100 people
- The average life expectancy in zip code is 79.58 years old, which is high compared to other zip codes.
- Air Quality: Good Days 161.0, Moderate Days 20.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Stop & Shop
0.4 miles awayAldi
0.6 miles awayFiddleheads Food Co-op
1.6 miles awayShopRite
1.7 miles awayWalmart Supercenter
2.0 miles awayTransportation
Fishers Island Ferry District - New London Terminal
1.9 miles awayNew London
1.9 miles awayThames River Water Taxi - Fort Trumbull
1.9 miles awayCross Sound Ferry
1.9 miles awayBlock Island Express
1.9 miles awayBus Stations
Foxwoods Casino
12.2 miles awayNorwich Transportation Center
12.3 miles awayWashington at Sachem
13.1 miles awayWashington at Mohegan
13.4 miles awayWesterly Town Hall
15.7 miles awayBanks
Citizens Bank
0.5 miles awayCorePlus Credit Union
0.9 miles awayLiberty Bank
1.8 miles awayCharter Oak Federal Credit Union
3.7 miles awayNavy Federal Credit Union
3.8 miles awayHospitals
Lawrence+Memorial Hospital
1.4 miles awaySmilow Cancer Hospital Care Center
2.9 miles awayWilliam W. Backus Hospital
13.4 miles awayWesterly Hospital
15.7 miles awayShoreline Medical Center
16.5 miles awayPharmacies
Walmart Pharmacy
2.1 miles awayWalgreens
3.5 miles awayCVS
3.8 miles awayCVS Pharmacy
4.4 miles awayRite Aid
4.4 miles awayDentists
Waterford Dental Health
0.4 miles away575
4.0 miles awayFamily Dentistry
8.6 miles awayAffinity Dental Center
9.5 miles awayChildren's Dental Associates of New London County
10.8 miles awayParks
Stenger Farm Park
0.0 miles awayBates Woods Park
0.3 miles awayCivic Triangle
0.4 miles awayStenger Farm Park Walking trail entrance
0.4 miles awayRose Swamp Tract
0.5 miles awayNone Found
Shopping
Crystal Mall
1.8 miles awayTanger Outlets Foxwoods
12.3 miles awayCulture
Garde Arts Center
1.6 miles awayHygienic Art
1.8 miles awayExpressiones
1.8 miles awayMarquee Gallery
1.8 miles awayFrank A. Leamy Hall
2.3 miles awayRestaurants
The Shack
0.4 miles awaySupreme Pizza
0.8 miles awayWhen Pigs Fly
0.9 miles awayLiu Garden
1.3 miles awaySizzling Wok
1.3 miles awayGet exact pricing & check availability
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