Horizon Ridge Skilled Nursing & Rehabilitation Ctr

Xuan J.

2021-12-12

I am worry sick about my friend who is a patient here.  He admitted to this facility for rehab.  While there, he had a minor cut, the wound nurse came to treat it.  The treatment must be unsanitary and badly done that resulted in a nasty infection in his arm. They did nothing to fix it until the medical staff at a Dyalaxis center gave him antibiotic and told this place to do the same.  Now, 2-3 days later, the infection got worse and his arm is swollen like a giant sweet potato.  He is in so much pain and cannot move without exacerbate the pain.   I called the facility and was transfered to the nurse station.  It rang and rang for a long time without any answer.  I came to this place and talked to a nurse.  The patient and I waited for a long time because the nurse said she was contacting a doctor.  The doctor finally came on the line, took a look at his wound by smart phone, and didn't even bother talking to us.  So far, 8 hours later, still nothing was done for him.  They said they would give him some pain pills, but no pill has been coming. And he is continued to be in sheer pain.I agree with th other reviewer, I beg you not to come here or let your loved one come here.  Please do yourself that favor.By the way, my friend cannot walk and lay immobile on his bed, and they let him lay there on the dirty bed for hours on end.  And if the patient buzzes for help, he would be so lucky if they come in at least an hour later.  I begged them to help him and they stoned walled me.  I am out of my wit.  I think a similar facility in a third wolrd country is caring for patients better than this.

A D.

2021-12-03

Such a great place to work!  I appreciate all the admin and clinical staffs that I worked with. If only I could stay for more years I would. They are all great working with. Im grateful for Jason Marker and Rhett who trained me. Jennifer, Rebekah, and Jeff for being so approachable and good leaders, I worked with the best team in GHR! Thankful for the opportunity!

Vaa R.

2021-09-10

I escaped AMA (against medical advice) sick but alive, went back to the hospital that sent me there to recover.  They saved my life as I was dehydrated,  and malnourished while still sick with covid.  Keep your loved ones out of here, I beg you.

Selma K.

2021-08-06

Warning!!! This place wasn't doing what they were supposed to for my fathers care and they didn't want to give our family or him any information. They told us they don't do covid tests but my father said they did 2 and didn't give him results. They released him with a swollen hand and his torso on his right side was bruised all the way up! They didn't give him outpatient instructions or prescroptions. When we called they blocked us from speaking to anyone there. My sister called about the prescriptions and she was told a nurse would call her back and never did. When she tried to call back they blocked her calls. They just let it ring for hours! i have filed reports with elder abuse agency and social services. I had to call the police to get him out of there! They should be shut down for good!

cheryl M.

2020-09-09

I want to thank the staff at this facility. They restored my Dad's ability to walk again after hip surgery and just 3 weeks of therapy. He is 86 and doing well. The case workers, David and Shala, addressed my concerns and answered questions and found solutions. The activity director Tammy and her associate Eva handled requests immediately and provided much needed FaceTime with family. The therapist, Hans, gave my father the encouragement he needed to press on and improve . I really appreciate all your hard work. Great job!

Penny M.

2021-04-25

So I am editing my review and adding stars... I will update the review further after more experience.I sent the same text from below to a form on their website as well as having a chat with a nurse finally this morning... Dad called and said he had a whole team of people come in to evaluate his breathing issues. He said the breathing people were impressive today.Rachel, director of Social Services called to reassure me about things. I think she was responding to my email sent from the website. She said she will schedule me to participate in the care meeting and someone will call me about Wednesday. She said call her monday-friday until 4:30 anytime I have concerns.So, I still have heartburn but it is not quite as bad as it was. Thank you to the Nurse that chatted with me and answered questions. She said the phone system was not working correctly last night. It was really bad timing for that to happen. Thank you to Rachel the director of Social Services for calling me to help me relieve stress.previous review: My father has been there since Thursday April 22 and no one has contacted me with a greeting, plan of care or anything. He is there for rehab to come home and has a lot of medical issues,, no one has reached out to discuss any of this..I was told I could call the nurses station anytime to check on him. I talked to him last evening April 24 at 5:30pm and his breathing seems very labored. I called immediately and the call was transferred to the nurses station where it rang and rang. No one ever answered. Then I called the facility at 6:30, 7:30, and 9pm and no one answered even to transfer calls. I think this is unacceptable. If people cannot come in to the facility to check on loved ones there should be an advocate or liaison available to families. I think he is not getting help with his oxygen, which he has never had before the hospital visit by the way and also help going to the bathroom so he can get the hang of it so he can come home.

Pam M.

2021-03-01

My mother was discharged from the hospital to this facility because it was the only one available with an open bed for a COVID patient. I know that she was still kind of weak when she entered, but given that she had to be isolated due to COVID, I could not visit to see her condition for myself. My main problem in not with the physical/occupational therapists that are on-site (they did what they could), but mostly with the nursing/doctor side of things. During the last week and-a-half of my mother's stay, I was unable to get in touch with her (I figured that she was mad at me because she had to go directly to a skilled nursing rehab facility instead of going straight home from hospital release), so I just decided to check in with the nurses to see how she was doing. Each time, they would tell me that she was doing okay; sitting up in bed, watching tv, eating. On the last day that she was there, I did get a call from the nurse who said that she had been unresponsive and had a high heart rate, and that they had been monitoring her all night. From there, she was sent to the ER, and was admitted to the ICU due to pneumonia and severe dehydration. The doctor said that by her lab work, it looks like she had not had anything to eat or drink in well over a week. My question: why was I not contacted or informed about this? If my mother had in fact been refusing or choosing not to eat, I think I should've been told about it.

Lori L.

2021-01-07

My Dad was in horizon ridge for 4 weeks and he received excellent care. Angela at the front desk was so helpful in helping me to talk to nurses and case managers. She also helped me get food to his room that I had door dashed in to himDave was his case manager and was always willing to explain his care plan and what was coming up that should be aware of. I wish I knew more of the staffs names like his CNA's and RN's because they were all very sweet to him.  Thank you for helping my Dad be able to return home!

Kimberlee E.

2020-12-29

I don't know where to even begin with this place. Unfortunately the nurses do not communicate with each other and keep giving a complete different updates on my mom, one minute saying oh she's fine and then the next thing she's not so which is it? I have called multiple times along with another family member to get a case manager to call us To discuss the insurance and talk about copayments, but no one ever called us back unless we physically went up there to speak to somebody. They had a CT scheduled for my mom in the whole appointment for the CT scan was a hot mess. For one they transported my mother to the radiologist with no nurse accompanying her so if me and her fiancé didn't show up she would've been left there all alone. Mind you my mom had a stroke and is having a hard time Ambulating on her own. Then there was a mess with the appointment it self due to lack of communication on Horizon's end. This was the only time we got to physically see her since she's been here because they had to do a CT scan at a radiology facility. When I saw her I saw a huge decline, she was losing weight I noticed that her Foley catheter was a dark brown color almost looked like there was some dried blood in her urine bag and possible dehydration, possible UTI. She seemed weaker than what she was at the main hospital where she transferred from. It looked like she hasn't been cleaned up During her stay there as far as dry blood still in her hair, extreme body odor and a semi-dirty diaper that they had her in since she's unable to stand and walk, also including upon inspecting her teeth, they looked like they haven't been brushed since her stay as well. Due to this assessment her fiancé and I took it upon ourselves to intercept her and take her straight back to the ER to do a full assessment and come to find out that she had a wound on her behind that was not being treated. All in all if I could give this place a zero star I definitely would and strongly Recommend you choose another facility, all of the negative reviews to this place are truthful and it's sad that the people that are supposed to be helping the patients in this facility are causing more of a decline in their care rather than helping.

Scot T.

2020-12-29

This place is crazy. Covid 19 lockdowns with no visitors allowed, has created zero accountability for the staff and it shows. I beg you to avoid this place for your loved ones sake. I CAN SECOND ALL OF THE BAD REVIEWS OF THIS PLACE AS TRUE.The poor attitudes of the staff was unreal and the lack of management was on full display. We asked to talk to a manager and got a call back from the employee we were filing the complaint against defending herself. Caseworkers and managers never returned calls. We were helpless and watched our loved one get worse and worse. After one month, she was never cleaned and still had blood on her from surgery and had not brushed her teeth for the same duration. She was left in her own fecal matter to the extent of open wounds. OSHA and the health department should investigate.

Sarah F.

2020-11-17

Stop.... Do not choose this facility. This place is terrible my mother was recently admitted there for foot care her ankle was fractured and she needed rehabilitation. First of all staff misinforms you about visitations and how it works during the pandemic. They do not give you contact information regarding facetime and  they take forever to get back to you with any information regarding your loved ones health. Staff mismanaged my mothers medication which caused concern with my moms diebetes. Which i was told her sugar level was at 400 most days and she is a type 2 diebetic. And the dieticians totally disregard tailoring the meals to your loved ones specific diet.  Serving food that causes discomfort to dentures as well as a poor diet. They denied my mother a gown and left her soiled in her feces and urine. On one occasion the CNA Regina was rough when changing my mother.  And when my mom would ring the nurse for assistance  they did not care and took forever to answer the call. Which my mother is a fall risk patient.  Also the way the meals are aranged and served on a daily bases was suddenly mismanaged on one occasion they have three young girls approach my mom in a inappropriate manner serving her food in a ridiculous way causing fear and  intimidation. The nurses are rude and intolerant to questions being asked about the patients care and the therapy did not do much for my mother there is no orthopedic doctor on site or cardiovascular doctor either. Rehabilitation for my mother consisted of being wheeled around in a wheelchair. My mother was there for only five days on a  twenty day approved refferal which my mother was not scheduled to see a doctor for another two weeks or so to recieve wound care. The staff openly disclosed they have been infected with covid 19  and were openly ineracting with patients and the public such as myself which caused me concern. This facility raised  so medical and safety concerns for my mothers welfare that I had to remove her immediately for neglect improper care and mistreatment by medical staff.  I share this review in hopes to bring awareness for the type of healthcare and treatment that are given to the elderly community.  Save yourself and your loved one!  Find a facilty that offers caring, loving, and genuine people that will give your loved one the proper care, respect and treatment they deserve.

Sylvianne R.

2020-10-14

Just don't stay here . People review brought back a lot of memories .-and I cannot in good conscious say stay here . I'd never return .

Susan D.

2020-08-08

DO NOT ENTER: This place should be shut down. My 83 year old mom was taken her direct from a hospital by ambulance. This is in the middle of Covid 19 pandemic. She was taken with no mask or PPE precautions. She was taken into this Covid 19 hell hole. She arrived and was put into a room. Not to our surprise she tested POSITIVE for Corona Virus 4 days after her arrival. She is now on a quarantine and at high risk of serious results. Taking in elderly patients already high risk with no mask on is careless care. Shame on you, do not entrust your family here to this low quality of care standards. Do not be fooled by its location and think it's a quality place. Additionally, she tested negative for Covid at the hospital multiple times.  So she arrived virus free and 4 and a half days later received her test of positive, highly possibly a death sentence for her.

Ashlee H.

2020-05-30

If I could give this place ZERO stars I would. My grandma had to stay at this wretched place after knee surgery and they are absolutely terrible. She was supposed to leave yesterday and then at last minute they took her off the list and threatened that if she leaves, she has to pay everything in full. Now this morning, they didn't give her any breakfast and didn't give her her medicine. Don't EVER bring your loved ones here. Look at the other reviews if you don't believe this place is TERRIBLE. Still in the midst of trying to get my grandma out.

Rosario R.

2020-04-24

The worse place to be !!!  Please stay away! I LOST 7 POUNDS IN ONE WK,I COULDN'T EAT ,I THANK MY FRIEND JO ANN ,if it wasn't for her maybe I wouldn't be alive cuz she called them & told them that she was going to call channel13 news about how they ignore me when I need it water & too much to talk about.I want to leave this place & they will tell me that if I leave no other hospital will take me in so I got scared & so I had no choice to stay in ..The nurses will ignore u ,sometimes I waited hrs for my water while they were talking, being on the phone etc etc It was Awful. THANK GOD IM OUT THIS PLACE..I was beginning to wonder if this was my last ticket to heaven. I CAME HERE FOR THERAPY I ONLY DID 5 DAYS 20 MINTS EXCEPT FOR LADY DAY ON FRIDAY WHEN I WAD LEAVING 45 MINUTES...ONLY.2 TIMES THEY WORK ON MY LEG.AT THE END THEY TOLD ME I DIDN'T NEED TO BE IN THIS FACILITY FOR THERAPY..REALLY IM TRAUMATIZED BIG TIME...STAY AWAY

Heidi F.

2020-01-17

I must say I dont review places often but this rehabilitation facility was absolutely amazing for my mom. She was sent here from Valley hospital to get her strength back to do physical therapy and rest! THe facility was clean the staff were great the respiratory therapists checked in on my mom all the tiMe they worked great With her and pushed her to do better and get stronger In Physical therapy. The  recliner chairs in the room are heaven! My mom really did great here and that's why I needed to write a review I'm a CNA and have been to many facility's and by far I recommend this one for your loved ones. I was so impressed I applied for a job here! My mom is the most important person in my life and the care she got was just wonderful. Latasha at the front always was so nice to us and let our whole family in to visit mom :-)

Mark W.

2019-12-07

My wife just spent 9 weeks recovering from a very bad fall with multiple fractures at Horizon Ridge Skilled Nursing and Rehabilitation.  She received very good care there by all the nurses and doctors. Their Physical and Occupational Therapy programs and staff ROCK !  Thanks to them she is expected in time to make a full recovery. But please.. don't just take my word for it.. you can goto the Medicare.gov website and search for Skilled Nursing and Rehabilitation facilities and look at the unbiased ratings yourself.  This is one of the few facilities in the greater Las Vegas area to have 5 Star rating ( the highest you can get ) and it shows.

Edward DeLorenzo

2022-01-01

During my stay at Horizon Ridge these past 4 weeks I was treated by staff that was compassionate, understanding, empathetic about my situation. These are some of the people whose names I can recall. Forgive me for leaving some out. Paula and Laura are wound nurses who attended my wounds and informed me of the healing process, they lifted my spirits. Evan and Maria who helped with my personal needs and all the girls who saw to getting my meals. Scott who kept my room clean and became a friend to banter about life. Finally the PT staff Austin, Scott, Kurt and so many others. Most of all the Doctors who guided my recovery....I can’t thank you all enough. Please forgive me Lara I get out to many names I can’t recall-thank you all.

Kate Hormell

2021-12-28

I don't typically write reviews, but I felt compelled to write one after my experience with Horizon Ridge Skilled Nursing and Rehabilitation Center. I had a family member who had surgery and then went to this facility for their recovery period. Our family was nervous as we had never had to deal with something like this before, but we were put at ease from the very beginning by the professionalism and kindness of the staff. Everyone from admissions, case management, therapy, nursing, even the dining staff and everyone in between made the experience comfortable and we never felt left in the dark. I was concerned about how things would go when my grandpa went home but they walked us through everything and made the discharge process a breeze. If anyone out there is considering a rehab facility for a loved one, I would absolutely recommend Horizon Ridge Skilled Nursing and Rehab Center.

Barry Mattison

2021-12-01

It's impossible to rate this place. First, couldn't find a way in (Covid rehab). Transferred from hospital and upon arrival, taken around the whole building on a stretcher (at night) loooking for some obscure door. Finally someone came out and helped find it. Didn't get very important medications until late next day so no sleep. Unit staff didn't answer call button for hours. Hard to get water to drink. Forget the food. One staff (not sure if nurse or not) wanted to change my medication because she thought it was wrong-it wasn't. Kept giving me blood pressure medication even though BP was below normal. Medications were not on any particular schedule. Told nurse I was getting dehydrated. After 4 days I ended up haivng to be transported by ambulance to St. Rose Hospital for dehydration, extremely low blood pressure and kidneys shutting down. Worst experience I've had in a rehab that nearly beat having Covid. The facility is nice, but the unit staff need more training on how to attend to patients. We're there to get better, not worse. The 1-star is for the facility. There were a couple of good nurses there, but names escape me.

Michele warneck

2021-11-01

The nurses were all fine they helped me when I needed somthing

KATHY Barnum

2021-11-01

This place is awful my mother admitted than found out she had covid left her there for a week than they call me to have a medical conference about my mom care doctor wasn’t included couldn’t get the doctors to call me for 10 days than they trying to say my mom refused fluid which was a lie took her out took her to Henderson hospital than the doctors there didn’t want to treat her because I pull her out for medical care nurses did nothing but lie to me for two weeks I wouldn’t put my dog at this place

V.A. RCE

2021-10-01

Underfed, overmedicated, had to beg for water or ice (was told it was locked up until meal time). Family helped me AMA, went back in the hospital to recover for 3 days....please keep your loved ones away from here.

robert Devins

2021-09-01

If I could give it a 0 I would. Nurses ignore you and could care less about you. Had a nose bleed which wouldn't stop for 4 hours and could not get them to help . Had to have my wife call 911 and get taken to a hospital . It took one week to fix. If I waited on this place I would have bled to death.

Ramona Gallipo

2021-08-01

They were very caring yet professional. The PT crew helped get me to where I needed to be during my stay even though we were under a Covid-19 room quarantine. They had me do exercises in the room.The nurses and CNAs were helpful to my needs, once we got my medication straightened out. The food was okay for hospital food. Anyway, I would recommend this facility.

Gail Bruno

2021-07-01

I wouldn't want someone who is not 100% in control of their faculties to go to this facility. I was there for 8 weeks and if I had not been able to check my own medications and question my own dosages I would have been overdosed many many times. This facility is severely understaffed and most of the employees who work there can't stand it. The person who runs the facility his name is Rocky refused to even come and speak to me about some of the issues. I sent three requests by the front desk and my own doctor even ask him to come down and speak to me in my room. A member of the staff stopped by his office and he said oh yes I know. I will be down there today. He never showed up I tried for two weeks to get him to speak to me. He has some type of relationship with the person who owns the pharmacy that they use or runs the pharmacy and it is a horrible situation for the patient to be in. It takes 24 hours to get a new medication or a prescription changed because that's the pharmacy that they insist on using. From what I understand that is not true at other skilled nursing facilities. And as far as skilled nursing there's usually only one or and at night in the entire building for 123 beds. They are terribly understaffed there are a few people that work there that are amazing and if you're fortunate enough to be on one e and you get Char for your housekeeper, she was a godsend for me. Anything I needed, towels or my house cleaning done, my trash emptied or my meals delivered she was right there to do it even though that wasn't her Department. Because they are so understaffed which I have to say speaks to the facility manager who only has his eye on the bottom line. Why else would it be sylheti that cares for the elderly and the people that are trying to rehab, why would they serve tap water.? I had to order my own water from Walmart and have it delivered because the taste of tap water in Las Vegas is absolutely disgusting. I have nothing but fabulous things to say about the physical therapy department and the occupational therapy department. They were amazing they helped me tremendously they got me mobile they kept me mobile they taught me things that will keep me Mobile in the future they are nothing but amazing.Some of the nurses there and some of the aides there are absolutely amazing. But it's a crapshoot because some of them are horrible. I had to go to the emergency room one time during my stay there because it took an hour to get the nurse into my room I pressed my buzzer four times and four separate times an Aid came in to ask what I needed and I asked for the nurse because I was having problems by the time she got there I was so agitated that they called the ambulance and sent me to the hospital. At the hospital I was diagnosed with high blood pressure and extreme anxiety. You while I was at the hospital my blood pressure continued to drop. Because I was actually being taken care of by Medical professionals who knew what they were doing. As far as the food goes there it's absolutely horrific. However I was very fortunate and got to have several conversations with the gal that runs the kitchen Elaine, and she did everything she possibly could to help get me some food that was healthy and food that I could eat. Unfortunately her staff was not able to fulfill the same obligation. Out of three trays a day at least two of them were wrong with something or another and because they're short-staffed that meant that an aide had to go back to the kitchen and my dinners and breakfast and lunch were not difficult they were pretty much the same thing every day. The person that is in charge of activities, Anita, was the most compassionate woman I've probably ever met in my life. I met her on the second day that I was there and she was the one who got a doctor on the video call from me who made sure that I got my medication. Once again, that is because the pharmacy takes 24 hours to get you your medication and when you are released from Saint Rose to go here. Patient care is substandard. No more room for the rest

Kimberly Caris

2021-06-01

My mom has been there less than 24 hours. I couldn't see her when she was transported there and she was absolutely terrified. I had brought a bag of items to her and was told to schedule a visit via the website. I got on the website and there is NO visitation schedule. I called the facility this morning and the staff member I talked to told me she didn't know how I could schedule a visit. No one from the facility touched based with me yesterday and now you are not allowing me to see my mom.

Mitchell Green

2021-06-01

There are reviews from 1 star to 5 stars,I was there just recently, and it all looked good to me ,Very nice place that is what I have to say, Best Wishes.!!!!

Alyssa Moore

2021-06-01

This place is horrible if you want your loved ones to stay alive don’t bring them here

Joaquin Flores

2021-04-01

Very bad service on top of it for questions information no one knows anythingIf you plan to use this facility I Do Not recommend

Janice Medeiros

2021-04-01

CNAs are pretty good. PT and OT good. Food was poor

Teresa Flores

2021-04-01

Aunque el hospital es nuevo y bonito, no dan buen servicio, ni en las visitas, aunque esten confirmadas, dicen que hoy no es, es mañana.

Astrid J

2021-03-01

This facility does not deserve 1 star. 0 stars. It is a horrible place. My Dad was transferred there from the hospital, supposedly for some rehab before coming home, but what a nightmare. The supposedly called nurses are rude, unprofessional and disrespectful. Every time I called to ask questions, they were very defensive, like they were hiding something. They didn’t want to share too much information of what was going on in there. And this is of course, if I was lucky enough to get someone to answer the phone. My dad was neglected from day one. We were told to bring clothes for him, but he didn’t get them until 2 days later, smelling really bad. He didn’t get fed few times, when he asked, they would bring him a cold meal, and they refused to warm it up for him. We were told we could drop off meals, but by the time it was brought to him, it was cold! It appeared that nobody knew anything about his care. The doctors would never called me to give me updates or explained what was the plan of care, and/or why he needed to stay longer. After the fact, is when I found out all the complaints that place has. When I finally was able to get him out of that place, he was dirty, he never got showered or clean up in there, and he was still wearing the same clothes from 4 days ago when he got transferred from the hospital. This is unacceptable! And of course, with perfect excuse of COVID, they don’t allow visitors at all, so they can do whatever they want to our loved ones, And we can not supervise their care.

Flower Johnson

2021-03-01

Though the facility is beautiful and clean...my mother almost died here. She fell two times in a 24 hour period and had to be readmitted to the hospital. She developed a severe rash that covered her entire pelvic area all the way up her back from laying in a wet diaper. She had never had a rash before even during extensive stays in a hospital. It took the staff over a week to connect her ipad to the wifi so that we could video chat with her since no visits were allowed. If you cannot advocate for your self, this is not the place to go. They are understaffed and the patients are neglected.