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Horizon Ridge Skilled Nursing & Rehabilitation Ctr
2855 W. Horizon Ridge Parkway, Henderson, NV 89052
Based on 106 reviews
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Services and Housing OptionsAssisted Living, Nursing Home
For Pricing & Availability(800) 780-8101
To Reach a Resident(702) 805-5050
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Horizon Ridge Skilled Nursing & Rehabilitation Ctr DescriptionOur rehabilitation program is all-encompassing and includes physical, occupational, and speech therapy. We have a long history of helping patients achieve excellent results. Our staff is experienced in caring for people recovering from cardiac, orthopedic, neurological and other illnesses. We provide inpatient therapy services 24/7. When you're admitted, our team will talk with your doctor and make a therapy program just for you based on what you need and want.
Assisted LivingWelcome to LifeCare Greenbush Assisted Living! We are more than a place to live – we are home. Our family welcomes you warmly. Come to LifeCare Greenbush Assisted Living and feel how the caring and friendly environment improves the well-being of our residents and staff. This community is transformed from a medical facility into a warm and welcoming home, which makes everyone's lives better.
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Assisted Living Services and AmenitiesHorizon Ridge Skilled Nursing & Rehabilitation Ctr provides a range of services and amenities to its residents, such as home-cooked meals, housekeeping/laundry service, personal assistance with daily cares (bathing/grooming/dressing etc.), health and exercise programs, life enrichment activities, outings, transportation and spiritual opportunities.
physical and occupational therapy
24-hour skilled nursing care
physical, occupational, and speech therapy
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 3 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 4 stars on its quality measures rating, and 3 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 12/04/17 and is run by a for profit organization. It is a large-sized nursing community with 121 nursing beds. Currently, there are 103 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 4 fines by The Centers for Medicare & Medicaid Services for a total of $4,596.80. The facility has also had 8 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 2 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsThe Horizon Ridge Skilled Nursing & Rehabilitation Ctr. is a nursing home that is in the top half of facilities in terms of overall rating. The overall rating is slightly lower than the state average, but the nursing home is in the top half of facilities in terms of health inspection rating. The health inspection rating is slightly higher than the state average and this nursing home has a 4-star quality rating, which is the second highest possible. However, even though the quality rating for this nursing home is only slightly lower than the state average, it still ranks in the top half of all facilities.
Staff RatingsThe Horizon Ridge Skilled Nursing & Rehabilitation Ctr. is in the top 40% of facilities in terms of nursing aid staffing hours per resident per day. The nursing aid staffing hours per resident per day is slightly higher than the state average. It is also in the top 10% of facilities in terms of LPN staffing hours per resident per day with the LPN staffing hours per resident per day being higher than the state average. However, it falls to the bottom half of facilities in terms of RN staffing hours per resident per day with the RN staffing hours per resident lower than the state average. On a more positive note, it is in the top 10% of facilities in terms of licensed staffing hours per resident per day and in the top 20% of facilities in terms of physical therapist staffing hours per resident per day, both with licensed staffing hours and physical therapist staffing hours being higher than the state average.
Covid DataThe Horizon Ridge Skilled Nursing & Rehabilitation Ctr. has a resident vaccination rate of 76.6% which is less than the state average of 78.7%. The nursing home is also in the bottom 20% of facilities in terms of staff vaccination rate and covid booster rate. The staff vaccination rate for the nursing home is 89.7%, slightly higher than the state average, while the covid booster rate lags behind at 65.3%.
Quality MeasuresThe Horizon Ridge Skilled Nursing & Rehabilitation Ctr. has a 4-star quality rating, the second highest possible. It is in the top 40% of nursing homes in terms of residents who received an antianxiety or hypnotic medication, slightly lower than the state average. However, it is in the bottom 20% of nursing homes in terms of residents with a catheter inserted and left in their bladder, which is slightly higher than the state average. It is also in the bottom 10% of nursing homes in terms of residents who lose too much weight, way higher than the state average. On the other hand, it is in the top 20% of nursing homes in terms of residents given Pneumococcal vaccine, which is higher than the state average. And finally, it is in the bottom 30% of nursing homes in terms of residents whose ability to move independently worsened, slightly higher than the state average.
Emergency and Hospitalization Quality MeasuresThe Horizon Ridge Skilled Nursing & Rehabilitation Ctr. is in the top half of facilities in terms of short-stay residents who had outpatient emergency department visits. The nursing home is in the bottom 20% of facilities in terms of short stay residents who were rehospitalized after a nursing home admission.
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Activities and Services Rating
I am worry sick about my friend who is a patient here. He admitted to this facility for rehab. While there, he had a minor cut, the wound nurse came to treat it. The treatment must be unsanitary and badly done that resulted in a nasty infection in his arm. They did nothing to fix it until the medical staff at a Dyalaxis center gave him antibiotic and told this place to do the same. Now, 2-3 days later, the infection got worse and his arm is swollen like a giant sweet potato. He is in so much pain and cannot move without exacerbate the pain. I called the facility and was transfered to the nurse station. It rang and rang for a long time without any answer. I came to this place and talked to a nurse. The patient and I waited for a long time because the nurse said she was contacting a doctor. The doctor finally came on the line, took a look at his wound by smart phone, and didn't even bother talking to us. So far, 8 hours later, still nothing was done for him. They said they would give him some pain pills, but no pill has been coming. And he is continued to be in sheer pain.I agree with th other reviewer, I beg you not to come here or let your loved one come here. Please do yourself that favor.By the way, my friend cannot walk and lay immobile on his bed, and they let him lay there on the dirty bed for hours on end. And if the patient buzzes for help, he would be so lucky if they come in at least an hour later. I begged them to help him and they stoned walled me. I am out of my wit. I think a similar facility in a third wolrd country is caring for patients better than this.
Such a great place to work! I appreciate all the admin and clinical staffs that I worked with. If only I could stay for more years I would. They are all great working with. Im grateful for Jason Marker and Rhett who trained me. Jennifer, Rebekah, and Jeff for being so approachable and good leaders, I worked with the best team in GHR! Thankful for the opportunity!
Warning!!! This place wasn't doing what they were supposed to for my fathers care and they didn't want to give our family or him any information. They told us they don't do covid tests but my father said they did 2 and didn't give him results. They released him with a swollen hand and his torso on his right side was bruised all the way up! They didn't give him outpatient instructions or prescroptions. When we called they blocked us from speaking to anyone there. My sister called about the prescriptions and she was told a nurse would call her back and never did. When she tried to call back they blocked her calls. They just let it ring for hours! i have filed reports with elder abuse agency and social services. I had to call the police to get him out of there! They should be shut down for good!
I want to thank the staff at this facility. They restored my Dad's ability to walk again after hip surgery and just 3 weeks of therapy. He is 86 and doing well. The case workers, David and Shala, addressed my concerns and answered questions and found solutions. The activity director Tammy and her associate Eva handled requests immediately and provided much needed FaceTime with family. The therapist, Hans, gave my father the encouragement he needed to press on and improve . I really appreciate all your hard work. Great job!
So I am editing my review and adding stars... I will update the review further after more experience.I sent the same text from below to a form on their website as well as having a chat with a nurse finally this morning... Dad called and said he had a whole team of people come in to evaluate his breathing issues. He said the breathing people were impressive today.Rachel, director of Social Services called to reassure me about things. I think she was responding to my email sent from the website. She said she will schedule me to participate in the care meeting and someone will call me about Wednesday. She said call her monday-friday until 4:30 anytime I have concerns.So, I still have heartburn but it is not quite as bad as it was. Thank you to the Nurse that chatted with me and answered questions. She said the phone system was not working correctly last night. It was really bad timing for that to happen. Thank you to Rachel the director of Social Services for calling me to help me relieve stress.previous review: My father has been there since Thursday April 22 and no one has contacted me with a greeting, plan of care or anything. He is there for rehab to come home and has a lot of medical issues,, no one has reached out to discuss any of this..I was told I could call the nurses station anytime to check on him. I talked to him last evening April 24 at 5:30pm and his breathing seems very labored. I called immediately and the call was transferred to the nurses station where it rang and rang. No one ever answered. Then I called the facility at 6:30, 7:30, and 9pm and no one answered even to transfer calls. I think this is unacceptable. If people cannot come in to the facility to check on loved ones there should be an advocate or liaison available to families. I think he is not getting help with his oxygen, which he has never had before the hospital visit by the way and also help going to the bathroom so he can get the hang of it so he can come home.
My mother was discharged from the hospital to this facility because it was the only one available with an open bed for a COVID patient. I know that she was still kind of weak when she entered, but given that she had to be isolated due to COVID, I could not visit to see her condition for myself. My main problem in not with the physical/occupational therapists that are on-site (they did what they could), but mostly with the nursing/doctor side of things. During the last week and-a-half of my mother's stay, I was unable to get in touch with her (I figured that she was mad at me because she had to go directly to a skilled nursing rehab facility instead of going straight home from hospital release), so I just decided to check in with the nurses to see how she was doing. Each time, they would tell me that she was doing okay; sitting up in bed, watching tv, eating. On the last day that she was there, I did get a call from the nurse who said that she had been unresponsive and had a high heart rate, and that they had been monitoring her all night. From there, she was sent to the ER, and was admitted to the ICU due to pneumonia and severe dehydration. The doctor said that by her lab work, it looks like she had not had anything to eat or drink in well over a week. My question: why was I not contacted or informed about this? If my mother had in fact been refusing or choosing not to eat, I think I should've been told about it.
My Dad was in horizon ridge for 4 weeks and he received excellent care. Angela at the front desk was so helpful in helping me to talk to nurses and case managers. She also helped me get food to his room that I had door dashed in to himDave was his case manager and was always willing to explain his care plan and what was coming up that should be aware of. I wish I knew more of the staffs names like his CNA's and RN's because they were all very sweet to him. Thank you for helping my Dad be able to return home!
I don't know where to even begin with this place. Unfortunately the nurses do not communicate with each other and keep giving a complete different updates on my mom, one minute saying oh she's fine and then the next thing she's not so which is it? I have called multiple times along with another family member to get a case manager to call us To discuss the insurance and talk about copayments, but no one ever called us back unless we physically went up there to speak to somebody. They had a CT scheduled for my mom in the whole appointment for the CT scan was a hot mess. For one they transported my mother to the radiologist with no nurse accompanying her so if me and her fiancé didn't show up she would've been left there all alone. Mind you my mom had a stroke and is having a hard time Ambulating on her own. Then there was a mess with the appointment it self due to lack of communication on Horizon's end. This was the only time we got to physically see her since she's been here because they had to do a CT scan at a radiology facility. When I saw her I saw a huge decline, she was losing weight I noticed that her Foley catheter was a dark brown color almost looked like there was some dried blood in her urine bag and possible dehydration, possible UTI. She seemed weaker than what she was at the main hospital where she transferred from. It looked like she hasn't been cleaned up During her stay there as far as dry blood still in her hair, extreme body odor and a semi-dirty diaper that they had her in since she's unable to stand and walk, also including upon inspecting her teeth, they looked like they haven't been brushed since her stay as well. Due to this assessment her fiancé and I took it upon ourselves to intercept her and take her straight back to the ER to do a full assessment and come to find out that she had a wound on her behind that was not being treated. All in all if I could give this place a zero star I definitely would and strongly Recommend you choose another facility, all of the negative reviews to this place are truthful and it's sad that the people that are supposed to be helping the patients in this facility are causing more of a decline in their care rather than helping.
This place is crazy. Covid 19 lockdowns with no visitors allowed, has created zero accountability for the staff and it shows. I beg you to avoid this place for your loved ones sake. I CAN SECOND ALL OF THE BAD REVIEWS OF THIS PLACE AS TRUE.The poor attitudes of the staff was unreal and the lack of management was on full display. We asked to talk to a manager and got a call back from the employee we were filing the complaint against defending herself. Caseworkers and managers never returned calls. We were helpless and watched our loved one get worse and worse. After one month, she was never cleaned and still had blood on her from surgery and had not brushed her teeth for the same duration. She was left in her own fecal matter to the extent of open wounds. OSHA and the health department should investigate.
Stop.... Do not choose this facility. This place is terrible my mother was recently admitted there for foot care her ankle was fractured and she needed rehabilitation. First of all staff misinforms you about visitations and how it works during the pandemic. They do not give you contact information regarding facetime and they take forever to get back to you with any information regarding your loved ones health. Staff mismanaged my mothers medication which caused concern with my moms diebetes. Which i was told her sugar level was at 400 most days and she is a type 2 diebetic. And the dieticians totally disregard tailoring the meals to your loved ones specific diet. Serving food that causes discomfort to dentures as well as a poor diet. They denied my mother a gown and left her soiled in her feces and urine. On one occasion the CNA Regina was rough when changing my mother. And when my mom would ring the nurse for assistance they did not care and took forever to answer the call. Which my mother is a fall risk patient. Also the way the meals are aranged and served on a daily bases was suddenly mismanaged on one occasion they have three young girls approach my mom in a inappropriate manner serving her food in a ridiculous way causing fear and intimidation. The nurses are rude and intolerant to questions being asked about the patients care and the therapy did not do much for my mother there is no orthopedic doctor on site or cardiovascular doctor either. Rehabilitation for my mother consisted of being wheeled around in a wheelchair. My mother was there for only five days on a twenty day approved refferal which my mother was not scheduled to see a doctor for another two weeks or so to recieve wound care. The staff openly disclosed they have been infected with covid 19 and were openly ineracting with patients and the public such as myself which caused me concern. This facility raised so medical and safety concerns for my mothers welfare that I had to remove her immediately for neglect improper care and mistreatment by medical staff. I share this review in hopes to bring awareness for the type of healthcare and treatment that are given to the elderly community. Save yourself and your loved one! Find a facilty that offers caring, loving, and genuine people that will give your loved one the proper care, respect and treatment they deserve.
DO NOT ENTER: This place should be shut down. My 83 year old mom was taken her direct from a hospital by ambulance. This is in the middle of Covid 19 pandemic. She was taken with no mask or PPE precautions. She was taken into this Covid 19 hell hole. She arrived and was put into a room. Not to our surprise she tested POSITIVE for Corona Virus 4 days after her arrival. She is now on a quarantine and at high risk of serious results. Taking in elderly patients already high risk with no mask on is careless care. Shame on you, do not entrust your family here to this low quality of care standards. Do not be fooled by its location and think it's a quality place. Additionally, she tested negative for Covid at the hospital multiple times. So she arrived virus free and 4 and a half days later received her test of positive, highly possibly a death sentence for her.
If I could give this place ZERO stars I would. My grandma had to stay at this wretched place after knee surgery and they are absolutely terrible. She was supposed to leave yesterday and then at last minute they took her off the list and threatened that if she leaves, she has to pay everything in full. Now this morning, they didn't give her any breakfast and didn't give her her medicine. Don't EVER bring your loved ones here. Look at the other reviews if you don't believe this place is TERRIBLE. Still in the midst of trying to get my grandma out.
The worse place to be !!! Please stay away! I LOST 7 POUNDS IN ONE WK,I COULDN'T EAT ,I THANK MY FRIEND JO ANN ,if it wasn't for her maybe I wouldn't be alive cuz she called them & told them that she was going to call channel13 news about how they ignore me when I need it water & too much to talk about.I want to leave this place & they will tell me that if I leave no other hospital will take me in so I got scared & so I had no choice to stay in ..The nurses will ignore u ,sometimes I waited hrs for my water while they were talking, being on the phone etc etc It was Awful. THANK GOD IM OUT THIS PLACE..I was beginning to wonder if this was my last ticket to heaven. I CAME HERE FOR THERAPY I ONLY DID 5 DAYS 20 MINTS EXCEPT FOR LADY DAY ON FRIDAY WHEN I WAD LEAVING 45 MINUTES...ONLY.2 TIMES THEY WORK ON MY LEG.AT THE END THEY TOLD ME I DIDN'T NEED TO BE IN THIS FACILITY FOR THERAPY..REALLY IM TRAUMATIZED BIG TIME...STAY AWAY
I must say I dont review places often but this rehabilitation facility was absolutely amazing for my mom. She was sent here from Valley hospital to get her strength back to do physical therapy and rest! THe facility was clean the staff were great the respiratory therapists checked in on my mom all the tiMe they worked great With her and pushed her to do better and get stronger In Physical therapy. The recliner chairs in the room are heaven! My mom really did great here and that's why I needed to write a review I'm a CNA and have been to many facility's and by far I recommend this one for your loved ones. I was so impressed I applied for a job here! My mom is the most important person in my life and the care she got was just wonderful. Latasha at the front always was so nice to us and let our whole family in to visit mom :-)
My wife just spent 9 weeks recovering from a very bad fall with multiple fractures at Horizon Ridge Skilled Nursing and Rehabilitation. She received very good care there by all the nurses and doctors. Their Physical and Occupational Therapy programs and staff ROCK ! Thanks to them she is expected in time to make a full recovery. But please.. don't just take my word for it.. you can goto the Medicare.gov website and search for Skilled Nursing and Rehabilitation facilities and look at the unbiased ratings yourself. This is one of the few facilities in the greater Las Vegas area to have 5 Star rating ( the highest you can get ) and it shows.
During my stay at Horizon Ridge these past 4 weeks I was treated by staff that was compassionate, understanding, empathetic about my situation. These are some of the people whose names I can recall. Forgive me for leaving some out. Paula and Laura are wound nurses who attended my wounds and informed me of the healing process, they lifted my spirits. Evan and Maria who helped with my personal needs and all the girls who saw to getting my meals. Scott who kept my room clean and became a friend to banter about life. Finally the PT staff Austin, Scott, Kurt and so many others. Most of all the Doctors who guided my recovery....I can’t thank you all enough. Please forgive me Lara I get out to many names I can’t recall-thank you all.
I don't typically write reviews, but I felt compelled to write one after my experience with Horizon Ridge Skilled Nursing and Rehabilitation Center. I had a family member who had surgery and then went to this facility for their recovery period. Our family was nervous as we had never had to deal with something like this before, but we were put at ease from the very beginning by the professionalism and kindness of the staff. Everyone from admissions, case management, therapy, nursing, even the dining staff and everyone in between made the experience comfortable and we never felt left in the dark. I was concerned about how things would go when my grandpa went home but they walked us through everything and made the discharge process a breeze. If anyone out there is considering a rehab facility for a loved one, I would absolutely recommend Horizon Ridge Skilled Nursing and Rehab Center.
It's impossible to rate this place. First, couldn't find a way in (Covid rehab). Transferred from hospital and upon arrival, taken around the whole building on a stretcher (at night) loooking for some obscure door. Finally someone came out and helped find it. Didn't get very important medications until late next day so no sleep. Unit staff didn't answer call button for hours. Hard to get water to drink. Forget the food. One staff (not sure if nurse or not) wanted to change my medication because she thought it was wrong-it wasn't. Kept giving me blood pressure medication even though BP was below normal. Medications were not on any particular schedule. Told nurse I was getting dehydrated. After 4 days I ended up haivng to be transported by ambulance to St. Rose Hospital for dehydration, extremely low blood pressure and kidneys shutting down. Worst experience I've had in a rehab that nearly beat having Covid. The facility is nice, but the unit staff need more training on how to attend to patients. We're there to get better, not worse. The 1-star is for the facility. There were a couple of good nurses there, but names escape me.
This place is awful my mother admitted than found out she had covid left her there for a week than they call me to have a medical conference about my mom care doctor wasn’t included couldn’t get the doctors to call me for 10 days than they trying to say my mom refused fluid which was a lie took her out took her to Henderson hospital than the doctors there didn’t want to treat her because I pull her out for medical care nurses did nothing but lie to me for two weeks I wouldn’t put my dog at this place
If I could give it a 0 I would. Nurses ignore you and could care less about you. Had a nose bleed which wouldn't stop for 4 hours and could not get them to help . Had to have my wife call 911 and get taken to a hospital . It took one week to fix. If I waited on this place I would have bled to death.
They were very caring yet professional. The PT crew helped get me to where I needed to be during my stay even though we were under a Covid-19 room quarantine. They had me do exercises in the room.The nurses and CNAs were helpful to my needs, once we got my medication straightened out. The food was okay for hospital food. Anyway, I would recommend this facility.
I wouldn't want someone who is not 100% in control of their faculties to go to this facility. I was there for 8 weeks and if I had not been able to check my own medications and question my own dosages I would have been overdosed many many times. This facility is severely understaffed and most of the employees who work there can't stand it. The person who runs the facility his name is Rocky refused to even come and speak to me about some of the issues. I sent three requests by the front desk and my own doctor even ask him to come down and speak to me in my room. A member of the staff stopped by his office and he said oh yes I know. I will be down there today. He never showed up I tried for two weeks to get him to speak to me. He has some type of relationship with the person who owns the pharmacy that they use or runs the pharmacy and it is a horrible situation for the patient to be in. It takes 24 hours to get a new medication or a prescription changed because that's the pharmacy that they insist on using. From what I understand that is not true at other skilled nursing facilities. And as far as skilled nursing there's usually only one or and at night in the entire building for 123 beds. They are terribly understaffed there are a few people that work there that are amazing and if you're fortunate enough to be on one e and you get Char for your housekeeper, she was a godsend for me. Anything I needed, towels or my house cleaning done, my trash emptied or my meals delivered she was right there to do it even though that wasn't her Department. Because they are so understaffed which I have to say speaks to the facility manager who only has his eye on the bottom line. Why else would it be sylheti that cares for the elderly and the people that are trying to rehab, why would they serve tap water.? I had to order my own water from Walmart and have it delivered because the taste of tap water in Las Vegas is absolutely disgusting. I have nothing but fabulous things to say about the physical therapy department and the occupational therapy department. They were amazing they helped me tremendously they got me mobile they kept me mobile they taught me things that will keep me Mobile in the future they are nothing but amazing.Some of the nurses there and some of the aides there are absolutely amazing. But it's a crapshoot because some of them are horrible. I had to go to the emergency room one time during my stay there because it took an hour to get the nurse into my room I pressed my buzzer four times and four separate times an Aid came in to ask what I needed and I asked for the nurse because I was having problems by the time she got there I was so agitated that they called the ambulance and sent me to the hospital. At the hospital I was diagnosed with high blood pressure and extreme anxiety. You while I was at the hospital my blood pressure continued to drop. Because I was actually being taken care of by Medical professionals who knew what they were doing. As far as the food goes there it's absolutely horrific. However I was very fortunate and got to have several conversations with the gal that runs the kitchen Elaine, and she did everything she possibly could to help get me some food that was healthy and food that I could eat. Unfortunately her staff was not able to fulfill the same obligation. Out of three trays a day at least two of them were wrong with something or another and because they're short-staffed that meant that an aide had to go back to the kitchen and my dinners and breakfast and lunch were not difficult they were pretty much the same thing every day. The person that is in charge of activities, Anita, was the most compassionate woman I've probably ever met in my life. I met her on the second day that I was there and she was the one who got a doctor on the video call from me who made sure that I got my medication. Once again, that is because the pharmacy takes 24 hours to get you your medication and when you are released from Saint Rose to go here. Patient care is substandard. No more room for the rest
My mom has been there less than 24 hours. I couldn't see her when she was transported there and she was absolutely terrified. I had brought a bag of items to her and was told to schedule a visit via the website. I got on the website and there is NO visitation schedule. I called the facility this morning and the staff member I talked to told me she didn't know how I could schedule a visit. No one from the facility touched based with me yesterday and now you are not allowing me to see my mom.
This facility does not deserve 1 star. 0 stars. It is a horrible place. My Dad was transferred there from the hospital, supposedly for some rehab before coming home, but what a nightmare. The supposedly called nurses are rude, unprofessional and disrespectful. Every time I called to ask questions, they were very defensive, like they were hiding something. They didn’t want to share too much information of what was going on in there. And this is of course, if I was lucky enough to get someone to answer the phone. My dad was neglected from day one. We were told to bring clothes for him, but he didn’t get them until 2 days later, smelling really bad. He didn’t get fed few times, when he asked, they would bring him a cold meal, and they refused to warm it up for him. We were told we could drop off meals, but by the time it was brought to him, it was cold! It appeared that nobody knew anything about his care. The doctors would never called me to give me updates or explained what was the plan of care, and/or why he needed to stay longer. After the fact, is when I found out all the complaints that place has. When I finally was able to get him out of that place, he was dirty, he never got showered or clean up in there, and he was still wearing the same clothes from 4 days ago when he got transferred from the hospital. This is unacceptable! And of course, with perfect excuse of COVID, they don’t allow visitors at all, so they can do whatever they want to our loved ones, And we can not supervise their care.
Though the facility is beautiful and clean...my mother almost died here. She fell two times in a 24 hour period and had to be readmitted to the hospital. She developed a severe rash that covered her entire pelvic area all the way up her back from laying in a wet diaper. She had never had a rash before even during extensive stays in a hospital. It took the staff over a week to connect her ipad to the wifi so that we could video chat with her since no visits were allowed. If you cannot advocate for your self, this is not the place to go. They are understaffed and the patients are neglected.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-03-31||2022-05-02||E||Emergency Preparedness Deficiencies||Develop and maintain an Emergency Preparedness Program (EP).|
|2022-03-31||2022-05-02||D||Emergency Preparedness Deficiencies||Conduct risk assessment and an All-Hazards approach.|
|2022-03-31||2022-05-02||E||Emergency Preparedness Deficiencies||Develop Emergency Preparedness policies and procedures.|
|2022-03-31||2022-05-02||E||Emergency Preparedness Deficiencies||Develop a communication plan.|
|2022-03-31||2022-05-02||E||Emergency Preparedness Deficiencies||Establish emergency prep training and testing.|
|2022-03-31||2022-04-01||D||Emergency Preparedness Deficiencies||Implement emergency and standby power systems.|
|2022-03-31||2022-05-06||E||Egress Deficiencies||Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.|
|2022-03-31||2022-04-01||D||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2022-03-31||2022-05-02||E||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
|2022-03-31||2022-04-28||D||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2022-03-31||2022-05-04||E||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
|2022-03-31||2022-04-01||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2019-12-12||2020-01-27||D||Emergency Preparedness Deficiencies||Address subsistence needs for staff and patients.|
|2019-12-12||2020-01-27||D||Emergency Preparedness Deficiencies||Establish policies and procedures including evacuation.|
|2019-12-12||2020-01-27||D||Emergency Preparedness Deficiencies||Establish staff and initial training requirements.|
|2019-12-12||2020-01-27||D||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2019-12-12||2020-01-27||E||Egress Deficiencies||Have properly located and lighted "Exit" signs.|
|2019-12-12||2020-01-27||D||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
|2019-12-12||2020-01-27||E||Smoke Deficiencies||Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.|
|2019-12-12||2020-01-27||E||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2019-12-12||2020-01-27||D||Services Deficiencies||Have an externally vented heating system.|
|2019-12-12||2020-01-27||D||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2019-12-12||2020-01-27||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have proper medical gas storage and administration areas.|
|2018-12-06||2019-01-02||C||Emergency Preparedness Deficiencies||Establish procedures for tracking staff and patients during an emergency.|
|2018-12-06||2019-01-02||C||Emergency Preparedness Deficiencies||Establish policies and procedures including evacuation.|
|2018-12-06||2019-01-02||C||Emergency Preparedness Deficiencies||Establish policies and procedures for sheltering.|
|2018-12-06||2019-01-02||C||Emergency Preparedness Deficiencies||Establish roles under a Waiver declared by secretary.|
|2018-12-06||2019-01-02||C||Emergency Preparedness Deficiencies||Provide family notifications of emergency plan.|
|2018-12-06||2019-01-02||C||Emergency Preparedness Deficiencies||Conduct testing and exercise requirements.|
|2018-12-06||2019-01-02||E||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2018-12-06||2019-01-02||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2018-12-06||2019-01-02||D||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
|2018-12-06||2019-01-02||E||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2018-12-06||2019-01-02||D||Miscellaneous Deficiencies||Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.|
|2018-12-06||2019-01-02||D||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2018-12-06||2019-01-02||E||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-07-30||F||F||Infection Control Deficiencies||Perform COVID19 testing on residents and staff.|
|2022-04-01||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2021-10-07||D||D||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2022-04-01||D||D||Resident Rights Deficiencies||Reasonably accommodate the needs and preferences of each resident.|
|2022-04-01||D||D||Resident Assessment and Care Planning Deficiencies||Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted|
|2022-04-01||D||D||Quality of Life and Care Deficiencies||Provide appropriate foot care.|
|2022-04-01||D||D||Quality of Life and Care Deficiencies||Provide for the safe, appropriate administration of IV fluids for a resident when needed.|
|2022-04-01||D||D||Quality of Life and Care Deficiencies||Provide safe, appropriate dialysis care/services for a resident who requires such services.|
|2022-04-01||D||D||Nutrition and Dietary Deficiencies||Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.|
|2022-04-01||D||D||Nutrition and Dietary Deficiencies||Have a policy regarding use and storage of foods brought to residents by family and other visitors.|
|2020-12-29||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2020-12-29||D||D||Pharmacy Service Deficiencies||Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.|
|2020-09-03||D||D||Quality of Life and Care Deficiencies||Provide or get specialized rehabilitative services as required for a resident.|
|2019-12-12||D||D||Resident Rights Deficiencies||Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.|
|2019-12-12||D||D||Resident Assessment and Care Planning Deficiencies||Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.|
|2019-12-12||D||D||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2019-12-12||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2019-12-12||D||D||Quality of Life and Care Deficiencies||Provide appropriate pressure ulcer care and prevent new ulcers from developing.|
|2019-12-12||D||D||Quality of Life and Care Deficiencies||Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.|
|2019-12-12||D||D||Quality of Life and Care Deficiencies||Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.|
|2019-12-12||D||D||Quality of Life and Care Deficiencies||Provide for the safe, appropriate administration of IV fluids for a resident when needed.|
|2019-12-12||D||D||Quality of Life and Care Deficiencies||Provide safe, appropriate dialysis care/services for a resident who requires such services.|
|2019-12-12||D||D||Nursing and Physician Services Deficiencies||Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.|
|2019-12-12||D||D||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2019-12-12||D||D||Pharmacy Service Deficiencies||Ensure that residents are free from significant medication errors.|
|2019-12-12||D||D||Pharmacy Service Deficiencies||Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.|
|2019-12-12||F||F||Nutrition and Dietary Deficiencies||Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.|
|2020-03-04||D||D||Resident Assessment and Care Planning Deficiencies||Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted|
|2020-03-04||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2020-03-04||D||D||Quality of Life and Care Deficiencies||Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.|
|2019-10-08||D||D||Resident Assessment and Care Planning Deficiencies||Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted|
|2019-10-08||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2019-10-08||D||D||Quality of Life and Care Deficiencies||Provide for the safe, appropriate administration of IV fluids for a resident when needed.|
|2018-12-07||D||D||Resident Assessment and Care Planning Deficiencies||Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted|
|2018-12-07||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2018-12-07||D||D||Quality of Life and Care Deficiencies||Provide enough food/fluids to maintain a resident's health.|
|2018-12-07||D||D||Quality of Life and Care Deficiencies||Provide for the safe, appropriate administration of IV fluids for a resident when needed.|
|2018-12-07||D||D||Quality of Life and Care Deficiencies||Provide safe and appropriate respiratory care for a resident when needed.|
|2018-12-07||D||D||Quality of Life and Care Deficiencies||Provide safe, appropriate pain management for a resident who requires such services.|
|2018-12-07||D||D||Pharmacy Service Deficiencies||Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.|
|2018-12-07||D||D||Pharmacy Service Deficiencies||Ensure medication error rates are not 5 percent or greater.|
|2018-12-07||D||D||Pharmacy Service Deficiencies||Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.|
|2018-12-07||D||D||Nutrition and Dietary Deficiencies||Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.|
|2018-12-07||D||D||Nutrition and Dietary Deficiencies||Provide special eating equipment and utensils for residents who need them and appropriate assistance.|
|2018-12-07||D||D||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
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