Call for pricing and availability: (980) 890-6880

Contact Vi At Palo Alto

600 Sand Hill Road, Palo Alto, CA 94304

Based on 32 reviews


Services and Housing Options

Independent Living, Assisted Living, Memory Care, Nursing Home, Hospice, Skilled Nursing, Rehabilitation

Estimated Pricing

Studio
Estimated $4,052
For Pricing & Availability
(980) 890-6880
To Reach a Resident
(888) 926-1850

Contact Vi At Palo Alto Description

Find a new level of senior living in Palo Alto. Vi at Palo Alto is the perfect place to experience Silicon Valley's culture and community. With its close proximity to world-class academic institutions, Vi at Palo Alto provides residents with endless opportunities for intellectual growth and enrichment. Whether you're exploring the vibrant downtown area or taking a stroll through one of the many beautiful parks, you'll always find something new and exciting to do in this wonderful community. Vi's luxury senior living communities provide residents with a lifestyle that is second to none. From the moment you walk through the door, you'll feel like you're home. Our experienced and caring staff will take care of all your needs, so you can relax and enjoy your retirement. There's no place like home. The community is full of beautiful places to stay, amazing staff, great food, and lovely friends and neighbors. Residing at Vi as a Life Plan Community not only provides you with stunning resort-like surroundings and first-rate service and amenities, but also gives you access to our care center should the need for it arise. This way, you can live in the present while still preparing for the future.

Assisted Living
If you find yourself struggling to keep up with the demands of daily life, know that there is help available. There are people and resources ready to assist you so that you can maintain your quality of life. Our care center offers the help you need to maintain your dignity and privacy while promoting an ongoing sense of independence and well-being. We have a team of dedicated caregivers who are available 24/7 to help residents with their needs. Our licensed nurse is always on-site to supervise and ensure that everyone receives the best possible care. You'll always be close to the community of friends and family you love because our care center is on site.

Memory Care
At Vi at Palo Alto's memory support unit, we offer a comfortable and structured environment designed to enhance the social, emotional, and physical well-being of residents with mild to moderate Alzheimer's and related cognitive conditions. Our tranquil and calming home-like setting is complete with well-known memory cues that utilize sight, sound and smell to help orient residents and create a sense of comfort.

Skilled Nursing
If you need help recovering from surgery, rehabilitating, or require long-term nursing care, our skilled nursing staff is dedicated to helping you. Our skilled and licensed team of professionals create care plans that are focused on each resident's individual needs. This includes physical, speech, and occupational therapy. You'll always be close to the community of friends and family you love because our care center is on site.

Price Comparison

  • Estimated Facility Price: $4,052
  • Average City Price: $3,366
  • Average State Price: $3,366
  • Average National Price: $3,394
  • Ranking

  • Ranking in City: 9 out of 10 communities in Palo Alto
  • Ranking in State: 1778 out of 2664 communities in CA
  • Parent Organization

    Contact Vi At Palo Alto is a member of a larger group of communities called Vi Communities.

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    Assisted Living Services and Amenities
    Contact Vi At Palo Alto offers a wide variety of services and amenities to its residents. They offer pharmaceutical services, private duty assistant services, transportation and dry cleaning, physical occupational and speech therapy, ancillary medical supplies and services, salon and barbershop services, guest meals (advance reservations requested), private bathrooms featuring easy-access showers with assist bars, wall-to-wall carpeting, and window treatments. These features ensure that the residents have everything they need to live comfortably.

    Memory Care Services and Amenities
    At Contact Vi At Palo Alto, the memory support staff works hard to create a customized care plan for each resident, based on their unique needs. They provide a range of services and amenities, including daily housekeeping and laundering of bed and bath linens. Furthermore, they meet with family members to ensure that their loved one is receiving the best possible care.

    Skilled Nursing Services and Amenities
    Contact Vi At Palo Alto offers skilled nursing services and amenities, including physical, occupational and speech therapies; medication administration; monitoring of hydration and nutrition levels; wound management and skin care services; hospice care coordination; as well as pet therapy.

    Health

    grooming

    physical, occupational and speech therapy

    nursing staff

    individualized care

    wellness

    bathing

    memory support

    social services

    occupational therapy

    rehabilitation services

    customized care plan

    personal trainers

    skilled nursing care

    dressing

    aromatherapy

    assistance with the activities of daily living

    pharmaceutical services

    licensed nurse

    assistance with daily living activities

    medication management and administration

    wound management and skin care

    hydration and nutrition monitoring

    medication administration and monitoring

    ancillary medical supplies and services

    coordination for hospice care

    Activities

    social interaction

    a variety of activities

    exercise

    dancing

    art classes

    daily activities

    scheduled outings and activities

    games

    Dining

    bistro

    café

    meal preparation

    restaurants

    dining experience

    three meals per day

    additional meals

    fine dining

    family-style dining

    restaurant-style dining room

    guest meals

    dining venues

    executive chef

    Services

    dry cleaning

    private duty assistant services

    housekeeping service

    laundering of towels and bed linens as needed

    daily housekeeping

    salon services

    scheduled transportation to shopping

    ambulation

    support services

    personal laundry services

    staffed 24 hours a day

    support groups

    daily light housekeeping, including bed making

    salon and barbershop services

    weekly light housekeeping

    Amenities

    club room

    gardens

    walking trails

    all utilities

    meeting rooms

    landscaped grounds

    beautifully landscaped

    telephone with local service

    emergency call system

    outdoor spaces

    individual climate control

    window treatments

    bed and bath linens

    a nurse call system

    lounge

    private bathroom featuring easy-access shower with assist bars

    library

    living room

    movie theatre

    wall-to-wall carpeting

    art studio

    fitness center

    family room

    phone service

    game room

    cable television service

    kitchenettes

    therapy room

    basic cable television

    activity room

    Information from Centers for Medicare & Medicaid Services

    This nursing community has been given an overall rating of 5 out of 5 stars by The Center for Medicare and Medicaid receiving 5 stars on its health inspection, 5 stars on its quality measures rating, and 5 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and was first approved to provide Medicare services on 09/07/06 and is run by a for profit organization. It is a medium-sized nursing community with 44 nursing beds. Currently, there are 34 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically. The community is a continuing care retirement community which is a community where there are multiple levels of care at a single location. Typically these communities have 3-4 levels of care including independent living, assisted living, memory care, and nursing care.

    Alerts from Centers for Medicare & Medicaid Services

    This facility has not been given a health inspection within the last 2 years. This facility has been given 3 fines by The Centers for Medicare & Medicaid Services for a total of $2,940.60. The facility has had 3 facility incidents reported in the last 3 years that resulted in a citation.

    Overall Ratings

    The Vi At Palo Alto is a nursing home with a 5-star overall rating, the highest possible. The nursing home is in the top 10% of facilities in terms of overall rating. The overall rating is slightly higher than the state average. This nursing home has a 5-star health inspection rating, the highest possible. The nursing home is in the top 10% of facilities in terms of health inspection rating. The health inspection rating is slightly higher than the state average. This nursing home has a 5-star quality rating, the highest possible. The nursing home is in the top 20% of facilities in terms of quality ranking and quality ratings are slightly higher than those of average California State Nursing Homes.


    Staff Ratings

    The Vi At Palo Alto has a 5-star staff rating, the highest possible. The nursing home is in the top 10% of facilities in terms of nursing aid staffing hours per resident per day. The nursing aid staffing hours per resident per day is higher than the state average. The nursing home is in the top 20% of facilities in terms of LPN staffing hours per resident per day. The LPN staffing hours per resident per day is slightly higher than the state average. The nursing home is in the top 10% of facilities in terms of RN staffing hours per resident per day. The RN staffing hours per resident per day is higher than the state average. The nursing home is in the top 10% of facilities in terms of licensed staffing hours per resident per day. The licensed staffing hours per resident per day is higher than the state average. The nursing home is in the top 10% of facilities in terms of physical therapist staffing hours per resident per day. The physical therapist staffing hours per resident per day is slightly higher than the state average.


    Covid Data

    The Vi at Palo Alto is a top-tier nursing home in terms of resident vaccination rate, staff vaccination rate, and covid booster rate. Their respective rates are 100.0%, 100.0%, and 100.0% - all of which blow the state averages out of the water. When it comes to keeping residents safe and sound, The Vi at Palo Alto takes no chances - they're dedicated to providing the best possible care for their patients!


    Quality Measures

    The Vi At Palo Alto is a nursing home that excels in many areas. It has a 5-star quality rating, which is the highest possible. It's also in the top 20% of facilities when it comes to vaccinating residents against the flu and pneumococcal disease. Additionally, its residents are slightly more likely to receive an antipsychotic medication than average, and slightly less likely to have their ability to move independently worsen. However, there are some areas in which The Vi At Palo Alto could improve. Its residents are more likely than average to lose too much weight, and have depressive symptoms.


    Emergency and Hospitalization Quality Measures

    The Vi At Palo Alto is a nursing home that is in the top 30% of facilities in terms of hospitalizations per 1000 days. The nursing home is also in the top 40% of facilities in terms of outpatient emergency department visits per 1000 days. Although the outpatient emergency department visits per 1000 days is slightly lower than the state average, the nursing home is still in the top half of facilities in terms of short-stay residents who had outpatient emergency department visits. In addition, The Vi At Palo Alto is in the top 20% of facilities in terms of short stay residents who were rehospitalized after a nursing home admission. Althought the number of short stay residents who were rehospitalized after a nursing home admission is way lower than the state average, it's still an impressive feat for The Vi At Palo Alto.

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    The Menlo Park Area

  • Population: 33,449 (mid sized town)
  • Average Income: $130,227 (23% of the country has a higher median income)
  • Community Distance From City Center: 0.9 miles
  • Healthcare Nearby

    Hospitals

    Lucile Packard Children's Hospital
    0.4 miles away
    Stanford Hospital
    0.5 miles away
    Menlo Park Surgical Hospital
    1.6 miles away
    VA Medical Center Menlo Park
    1.6 miles away
    VA Palo Alto Health Care System
    3.0 miles away

    Pharmacies

    Hoover Pharmacy
    0.3 miles away
    Pharmaca
    0.8 miles away
    CVS Pharmacy
    0.8 miles away
    Walgreens
    0.9 miles away
    Walgreens at Vaden
    1.5 miles away

    Dentists

    Roberta R. Jurash, DDS
    0.8 miles away
    Christine E. Hansen, DDS
    0.8 miles away
    R. Glenn Kitasoe DDS Inc.
    0.9 miles away
    Peninsula Pediatric Dentistry
    0.9 miles away
    Heritage Park Dental
    1.0 miles away

    Essentials Nearby

    None Found

    Bus Stations

    Sand Hill Road & London Plane Way
    0.1 miles away
    Arboretum Road & Sand Hill Road
    0.1 miles away
    Vi at Palo Alto
    0.2 miles away
    Arboretum Road & Quarry Road
    0.2 miles away
    Quarry Road & Sweet Olive Way
    0.3 miles away

    Supermarkets

    Safeway
    0.6 miles away
    Draeger's Market
    0.7 miles away
    Trader Joe's
    0.8 miles away
    Whole Foods Market
    0.8 miles away
    SOS Fine Foods
    1.0 miles away

    Banks

    Bank of America
    0.3 miles away
    avidbank
    0.6 miles away
    Comerica Bank
    0.7 miles away
    Fidelity Investments
    0.7 miles away
    Citibank
    0.8 miles away

    Things to do in the Area

    Places of Worship

    San Jose Quaker Meeting House
    15.2 miles away
    The First Unitarian Church of San José
    17.2 miles away
    Trinity Cathedral
    17.2 miles away

    Parks

    Allied Arts Guild
    0.2 miles away
    Stanford
    0.2 miles away
    Vi at Palo Alto
    0.2 miles away
    Stanford Arboretum
    0.4 miles away
    El Camino Park
    0.4 miles away

    Shopping

    Stanford Shopping Center
    0.1 miles away
    Edgewood Shopping Center
    2.7 miles away
    Hillsdale Shopping Center
    9.4 miles away
    Newpark Mall
    11.1 miles away
    Cupertino Village
    11.4 miles away

    Culture

    Atherton Fine Art
    0.7 miles away
    Guild
    0.8 miles away
    Bing Concert Hall
    0.8 miles away
    Frost Amphitheatre
    0.9 miles away
    Peabody Fine Art Gallery and Framing
    0.9 miles away

    Restaurants

    The Melt
    0.1 miles away
    Yucca de Lac
    0.2 miles away
    California Pizza Kitchen
    0.2 miles away
    World Wrapps
    0.2 miles away
    Tender Greens
    0.3 miles away

    Weather

  • High Temperature: 76°F
  • Low Temperature: 55°F
  • Average Temperature: 65.9°F
  • Day Breakdown: 60 days of rain and 304 days of sun
  • Precipitation: 0.6 inches a year
  • Google map of Contact Vi At Palo Alto

    Licensing

    This community is licensed by the state of CA. It is a very large-sized community with 876 total beds.

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

    Get exact pricing & check availability

    By clicking "Get Exact Costs", you consent to being contacted either by My Caring Plan or our third-party partners at the phone number and contact information provided, including through the use of an automated dialer system. I agree to be bound by My Caring Plan’s Terms and Conditions and Privacy Policy

    Reviews

    General Staff Rating
    Based on 15 total reviews
    Care Staff Rating
    Based on 16 total reviews
    Food Staff Rating
    Based on 6 total reviews
    Cleanliness Rating
    Based on 3 total reviews
    Activities and Services Rating
    Based on 6 total reviews
    Lindsay H.
    2021-12-13

    5.0 rating


    So my widowed grandma moved here when it was called the "Hyatt" back in 2007 and she had a one bedroom apartment with an office which was very spacious. I visited her with my young daughter and I thought it was a really great ( and posh) assisted living facility, and who could beat being right across the street from Stanford Shopping Center ( and especially Nordstrom's for my grandma). My grandma was able to maintain her independence and she still drove her Cadillac up until her passing in 2011 and the hospice community at the Hyatt when  her health was failing  was very kind and they took really good care of her. I saw her right before she passed and she was very happy and the nurses were all very kind. I know that they have a lot of great outings and activities for the residents who live here as well for socializing. I feel like this is one of the best places to put your elderly loved one on the peninsula. They will be in great care here plus Stanford Hospital is right across the street as well which is also very convenient ( as was in my Grandma's case when she had developed pneumonia and her heart was failing and needed to be put on hospice care and was in and out of Stanford Hospital as well).

    Ali P.
    2021-09-05

    5.0 rating


    My mother (83 years old-- Maria Teresa) spent 21 days at The Vi skilled nursing facility in June-July 2021, as she was recovering from a severe injury in which she broke five bones in her right foot and couldn't put any weight on it for 2 months.  I and my entire family who visited daily for long stretches were so impressed by the care she received. Elisha Jang was the nurse who oversaw her care and she was top notch and on top of everything-- Elisha is an incredible healthcare professional.  David Levenson, the social worker, was also amazing. He was tremendously helpful throughout her stay and helped us with a variety of things to prepare for her discharge and homecare services.  He couldn't have been nicer and gave us skillful direction in how to care for our mom during her recovery.  The physical therapists and occupational therapists were fabulous. They worked with our mom daily and by the time she was discharged, she was much more able to help care for herself at home (with less than 24-hour homecare) because of all they taught her.  She was stronger from the therapy too.  All the nurses and staff, from the lowest level to the highest, were so kind and caring. I wish I remembered all their names, because each of them deserves recognition and praise.  I hope someone can read this to the entire staff and let them know that our appreciation extends to each and every person who cared for our mom, even though we didn't get everyone's name recorded.  The food was excellent, our mom loved it. Her room was quiet and sunny, with a lovely large window that opened and let in fresh air.  Words will never adequately express our gratitude to everyone at the Vi.  It was a very difficult time for my mother and all of us, and they did everything they could to make it easier for us.  Their jobs are very hard, and they are caring for people with a lot of physical and emotional needs, and they always did it with a smile. I felt that sometimes the staff had too many patients to watch at once, and they were overloaded with work, but still they did their very best to be attentive and supportive in spite of this.  Thank you very much to everyone, from the bottom of our hearts. From Maria Teresa F. and all her family.

    Morris M.
    2021-04-25

    5.0 rating


    I have been honored to work with the residents at the Vi! Teaching ceramics for the past 3 years! I have met some of the most amazing , interesting, intelligent and caring people there and I have never seen a more dedicated staff .  I can only speak to the independent living side but I am proud to be part of some of the residents lives and associated with Vi!  The Safety of their residents and concern for their well-being is their #1 concern.

    Kevin G.
    2020-10-30

    5.0 rating


    This is a wonderful community for seniors who can afford the buy-in fee. Management has done a great job ensuring that the residents are safe from the virus - strict protocols are in place which require testing of staff, quarantines for residents returning from trips, and proper distancing for dining. You would be hard pressed to find a more luxurious retirement community in the area. It is huge relief for me not to worry about my parents   because they are living here.

    Viola C.
    2020-05-24

    1.0 rating


    Please avoid the Skilled Nursing portion of VI. We had miserable experience.My mom stayed there for about 6 months, starting in May 2019.  We moved her out at the end of 2019 to a place half the cost and with better care.Our issues with the VI include:1. Bad management. No one takes any responsibility. No one is in charge.2. Very expensive3. Small and dark room4. Very hard to make friends - most patients are there for short-term recovery, and most residents eat meals in their rooms.5. No transportation to the main building for wheelchair-bound residents.6. No transportation to doctors or shopping unless you previously lived in assisted living (but we were told prior to move-in that it was available. They recommended us a transport service which is $100+ each time even it is 2 minutes away.7. They gave her expired medicine.8. The specialist doctors and dentists that they referred us to were double the others and awful.  (We joined Stanford Medicine and picked our own.)9. There is no indoor place for family to eat brought-in food together. They don't allow you to sit in the staff lounge. 10. They require $200 and one-month background check if you want to volunteer.11. Discharge planning and procedure were chaotic. Even we gave them one month's notice, they didn't renew the hospital bed for mom which they said they would do. So we had no bed for mom when we moved. On discharge day, they didn't have enough supply of medicines to take with her and were missing doctor's instructions on care and diet.  12. They were hell-bent on getting a referral fee to her new home - they called some homes on our behalf after we explicitly told them not to.There are some positives:1. the food is delicious2. the proximity to Stanford shopping mall3. the quantity and quality of playing the card game bridge that you can access in the independent living.We found that many of the facilities in the area that had assisted-living, but not skilled-nursing, widely expanded their definition of "assisted living" to take very dependent residents.  We moved my mom into one of these, and have been generally happy with it.

    Hillary M.
    2019-11-08

    5.0 rating


    This is one of the most amazing CCRCs ever and I've been to many all over California. Pure class, high quality service, very competent staff from top to bottom in all departments. Also an excellent employer. Love the Vi at Palo Alto.

    Kim P.
    2019-06-05

    5.0 rating


    My spine doctor sent me to the Vi to recover from a spinal fusion. They are all so kind and treated me well. I got lots of therapy until I felt comfortable to come home. The care I received there had a huge impact on my recovery at home. Thank you to the Vi!

    R W.
    2018-05-22

    1.0 rating


    I am heartbroken to report that this unskilled , subpar nursing facility killed my almost 97 year old paralyzed father this may 21, 2018.  We were told he had to leave assisted living because he needed a "lift" to move safely - after much debate we agreed to allow the move to VI's skilled nursing -there on Friday may 11th a staff member used the Lift by herself thereby dropping my paralyzed 96year old father and letting the huge metal lift fall on top of him - breaking his arm badly and giving him a subdural hematoma-later through a scan we learn there are 2or 3 bleeding spots in the brain-after a couple of days in Stanford hospital he was sadly released back to VI skilled nursing were their absent care killed him- the family met with staff on Friday May 18th to express our concerns - one of which was have you checked for a bladder infection - they had not but said they'd check - never did... we asked why he didn't have IV fluids after all these days -they thought well we could do that - they never did - after expressing our extreme concern we returned to his room were we found him unresponsive burning with fever and unable to speak - everything was horribly wrong - my husband ran for the head nurse and she was shocked how he looked -they wanted to us a transport ( would have taken an hour & a half we were told).. we said 911-can you imagine they had to ask - arriving in Stanford's ER again he was in critical condition due to the extreme lack of care -his diaper was filled with bright red blood -who was changing him?!??-He had septic positioning - all organs were affected- and his potassium and calcium levels were on the floor-102 degree temp.as well-worst if he had a massive bleed all in the first injured areas from being dropped by a stupid VI employee -he was given two pints of blood massive antibiotics & fluids to flush his bladder to clear the huge clots in the bloody urine he was passing - there's lots more but it's difficult to continue with swollen tearfilled eyes...my father SUFFERED -all because of the LACK of CARE and COMPASSION of the doctor at VI and her staff -I pray that they will all be haunted by what they did and didn't do for my very kind sweet 96 year old Dad -I will never forget...no one should give them even one star ! But apparently you have to give at least one star or you may not submit the review. Be warned this place can kill you and your loved one - - it's all a show-be very very careful with your loved ones-for this is a substandard place with people running the show that have no idea what REAL NURSING RESEMBLES-their carelessness is epic. May God rest my poor fathers soul.

    Heather K.
    2018-03-14

    5.0 rating


    This review pertains to the skilled nursing facility within the Care Center at Vi at Palo Alto. We lucked out, big time, when my dad was accepted there earlier this month, after breaking his hip. Throughout his whole 2-week stay (with watchful family coming for extended visits every day) we experienced a pleasant atmosphere; private rooms; and outstanding, courteous service from nurses, nurse assistants, therapists, and administrators. The only downside worth mentioning was slow service from night staff, when dad needed assistance getting to the bathroom. Overall, I give the Vi staff and facility my highest praise for helping my dad feel like this was not a place to go to and decline, but a place to go to and RECOVER. At first, I was terrified to admit him to skilled nursing, but given the nature of his injury, we had to. I'm SO glad that Vi was available! They are all about keeping you comfortable while you work hard (with therapists) to improve your health and mobility. Dad gets discharged today, and I'm feeling very grateful to Vi for his care.

    Pam R.
    2018-02-09

    4.0 rating


    This review is based on knowing friends who have had their spouses in the skilled nursing for several weeks at a time at the Vi on 2 different occasions, one very recently. They both had nothing but praise for their experience.  I was particularly interested in the type of care they received because I wanted an option should anything happen to me or my husband. Both friends stayed with their husbands pretty much the whole day and said their spouses were given excellent care.

    Jane B.
    2017-12-28

    1.0 rating


    Unfortunately I share the same sentiments as other reviews.  A family member had replacement surgery and she said for a week.  The intake nurse never put in the doctor's orders so the facility was not following the PT instructions.  The skilled nursing facility is grossly understaffed.  It took 30 minutes the first day for a person to respond to the nurse request for pain meds.  It turns out the nurse was on lunch and another nurse had double the number of patients to cover-- 25-30.  The mattress was very soft and uncomfortable so we asked for a replacement which took a day. They did not change the patient's clothes for three days.Be sure to ask for a room near the nurses station or it will take a long time for people to respond.  We ended up hiring a 24 hour aide to make sure our relative had the attention she needed.The saving grace is that the PT staff is excellent.We had used this facility five years ago and it was better so not sure what happened.

    Anonymous I.
    2017-10-29

    1.0 rating


    Independent living is very nice, welcoming people and staffs are very helpful to everyone, valets are doing excellent job. Assisted living is not what I expected. Staffs are extremely rude, some CNA's are always in a rush and not taking their time to take care of love ones. Some staffs would discriminate the clothes you're wearing, looked at you from head to toe as if you are someone that does not belong there. They dont even let you sit down on an empty chair while waiting for someone and kick you out the place. It's very disappointing to see all these things over and over every time i visit. I once chatted with a caregiver and yes i am right that they treat Caregivers like they are not human, that the staffs are always so hard on them. Stop discriminating, stop judging, treat people right with respect. They are working hard to do their job on a daily basis. Treat them right and they'll treat the company better.

    BARBARA B.
    2016-11-15

    1.0 rating


    I was delighted when my husband was accepted at the Vi Skilled Nursing after major surgery. I was grossly mistaken about the care he was supposed to receive. Yes, it is a beautiful facility with good food; all rooms are private. To say care is lacking is an understatement! Too many times my husband did not receive his pain and blood thinner medications in a timely manner; it was often an after thought, or when I questioned if he had received them. If he was cold, he'd wait hours for additional blankets or to have the thermostat adjusted. Many nights they "forgot" to feed him dinner. Urinals went unemptied for hours, and were not replaced with clean ones. Physical therapy was a joke. My husband was never encouraged to strive for better results with his exercises. It was ok to miss days of therapy. The day before my husband left, therapists realized they had not worked with him on how to climb stairs or get in and out of a car; they worked with him on these activities for less than one hour for one day!! I guess that was supposed to be good enough! And, management lacks total empathy and compassion; it's obvious that this is a money-making facility, not a care facility. I would NEVER recommend the Vi to anyone who has a family member needing professional help in a caring environment.

    Grey R.
    2016-05-01

    3.0 rating


    Vi rehab center, or Skilled Nursing Facility (SNF), was actually our first choice for mom-in-law to go after her hospital stay to recover (hopefully not for long). Now that I've seen it from the inside out, I have to be honest and rate it average.Yes, it does look very nice on the outside, but that mostly is in reference to their residential facility itself, at 620 Sandhill Rd, and not so much to the Care Center at 600 Sandhill Rd (the rehab facility, or SNF). The rehab is an older building that's been a bit renovated at the front, so the entrance seems more or less welcoming, and some of the rooms upfront are more desirable. Those front rooms have slightly newer furniture consisting of a small wardrobe and a dresser, which provides for some usable surface.Older rooms in the back are just that: in bad need of refreshing, with no surfaces other than old nightstand and a bulky useless dark brown wardrobe that swallows little light in the room completely. As sunny and uplifting as the outside walking paths and atriums feel, the inside of the room is depressing and dark, lit by artificial light at all times of the day, and so are the hallways of the facility.At least the rooms are private and not shared by two or more patients.Again, patient care varies depending on care taker's individual level of companion. They are all trained to say the right thing upon inquisition, but unfortunately, in reality help is rather difficult to obtain (in all fairness, they take care of multiple rooms).Staff is loud in the hallways and that's not conductive of piece and healing; doors kept open for ease of access to patients. Difficult to get a good sleep or simply rest.There seems to be a lot of effort in keeping up documentation and filling up forms (in order to charge Medicare and insurances), but admin staff is, how do I say it mildly, well, unpleasant to deal with. The lower rank of a caretaker, the more compassionate they are, like c.n.a.-nursing assistants are probably most helpful in taking care of your loved one. Still, I'm sorry to say, far from running even remotely smoothly.Physical therapists are quite good.Best not to be in the position of having to use the facility.

    Jeani S.
    2011-12-25

    1.0 rating


    Looks nice on the outside but hope that you never need help from the administrative staff in getting reimbursement from your insurance carrier.  Accounting staff is rude and refuses to provide information necessary to collect reimbursement from insurers outside of Medicare.  This company refuses to provide an itemized bill with procedure codes to patients.  Beware - you have no way of knowing what they are charging you or your loved one for!

    Colleen B.
    2011-08-15

    4.0 rating


    This is a wonderful retirement community for the aging population. It offers and Independent living, assisted living, skilled nursing/Rehab, and memory support unit based on the need of the individual.I can only comment on the Skilled/Rehab portion. This place will blow any other skilled facility away. Is is clean well put together and one may not even know it is a skilled facility by looking at it. Each patient/resident gets their own room and bathroom with individual shower, and closet. The food is something you will never get at any other facility. cooked and prepared in the main building by professional chefs and kitchen staff. The meals for the patient/resident range from steak to shrimp, pastas and amazing homemade deserts.The nursing staff is amazing and attentive to all the patient needs.They attend to wounds, medication, oxygen therapy and all patient care. I would not want my family member to go anywhere else for their rehab needs!The physical therapy staff always has a with a warm smile working 7 days a week with office right inside the facility!From the minute you walk in the concierge is smiling and ready to greet you and direct you to your family. I couldn't ask for a better place for my family to stay when in need!

    Valeria S.
    2011-04-01

    5.0 rating


    This place is amazing it's like a high end assisted living community, I'd love to have the fund's to afford this place when I grow old. The staff is great, it has a very secure feel to it and it's just gorgeous.

    Creed T.
    2010-02-11

    1.0 rating


    This "business" is just that, they are in business to make money, they are not in health care.  They are selective with what kind of patients they take, if you are ill and need help, forget it, you're not going to get it here.  If you're healthy and want to stay here after a little surgical procedure, and they can bill medicare $700 a day, they they'll be happy to take you.

    Steven Dornbusch
    2021-06-01

    5.0 rating


    My Parents moved into Vi not long after it opened. I’m leaving this review, as they both passed in 2016. Vi treated them right, and family right, during and after their long lives were over. I am grateful. Even readying their “owned” apartment for return was as painless and straightforward as possible.Vi is pricey. What a place if you can swing it. It’s beautiful, luxurious, and relentlessly cleaned and maintained. The food ranges from good to outstanding. Visitors enjoy shared meals in elegant surroundings. The Bistro offers well-prepared simple fair, at below-market prices.Whether a broken hip on the mend, or worse, the subsidized adjacent skilled nursing is a marvelous way to recover medically, in comfort, with good care, close to loved ones, residing next door (Visiting is easy).Vi staff is dedicated. They learn everybody’s quirks and dietary requirements (dining makes that essential). Caring and cheerful. Mutual respect is the norm.Vi is a community where most residents enjoy an active lifestyle, intellectually, socially, and physically (quality gym & indoor pool). After a decade and a half of exposure, I felt compelled to leave this positive review.

    Rakesh Goyal
    2021-01-01

    4.0 rating


    We were taking a stroll and found this community along the route. Experience limited to outdoors. Very scenic and peaceful.

    Jubentino Perez
    2020-01-01

    5.0 rating


    Simeon Pratt
    2020-01-01

    5.0 rating


    Billy Whittington
    2019-01-01

    1.0 rating


    The lead valet was really rude

    Rhodora Parayno
    2019-01-01

    5.0 rating


    Douglas Bailey
    2018-01-01

    5.0 rating


    Irene Assaf
    2018-01-01

    3.0 rating


    George Favis
    2018-01-01

    5.0 rating


    Rich environment only for millionaires.

    Angela Onduto
    2017-01-01

    4.0 rating


    Chimi Dorjee
    2017-01-01

    4.0 rating


    Abdelrahim Ismail
    2017-01-01

    5.0 rating


    Tony Muiruri
    2016-01-01

    5.0 rating


    john manalo
    2015-01-01

    5.0 rating


    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2019-09-23 2019-10-09 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2019-09-23 2019-10-09 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-09-23 2019-10-09 F Services Deficiencies Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    2018-11-16 2018-12-18 C Emergency Preparedness Deficiencies Develop Emergency Preparedness policies and procedures.
    2018-11-16 2018-12-18 C Emergency Preparedness Deficiencies Develop a communication plan.
    2018-11-16 2018-12-18 C Emergency Preparedness Deficiencies Establish emergency prep training and testing.
    2018-11-16 2018-12-18 D Egress Deficiencies Have properly located and lighted "Exit" signs.
    2018-11-16 2018-12-18 D Smoke Deficiencies Install a fire alarm system that can be heard throughout the facility.
    2018-11-16 2018-12-18 E Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2018-11-16 2018-12-18 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2018-11-16 2018-12-18 E Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2018-11-16 2018-12-18 E Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2018-11-16 2018-12-18 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2017-08-29 2017-10-05 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2017-08-29 2017-10-05 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2017-08-29 2017-10-05 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2017-08-29 2017-10-05 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-01-03 D D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-08-23 E E Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2019-08-23 D D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2019-08-23 D D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2019-08-23 D D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2020-12-16 D D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-05-20 D D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2018-08-23 D D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-08-23 D D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2018-08-23 F F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-08-23 D D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2017-08-10 D D Pharmacy Service Deficiencies Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
    2017-08-10 E E Administration Deficiencies Have a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.

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