📞 Call for pricing and availability: (800) 780-8101
Brookside Skilled Nursing Hospital
2620 Flores Street, San Mateo, CA 94403
For Pricing & Availability
(800) 780-8101To Reach a Resident
(650) 349-2161Estimated Pricing
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in San Mateo
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in San Mateo
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of Brookside Skilled Nursing Facility present a mixed picture of the care and environment provided. Some residents and visitors have praised the facility for its excellent patient care, friendly and helpful staff, and comprehensive rehabilitation services including physical therapy, occupational therapy, and speech therapy. The facility is also appreciated for its social activities, free services like hair cutting, and amenities such as a lovely interior plaza view, visitor's room, TVs, fast Wi-Fi, and desktop PCs.
However, there are significant concerns raised by others. Complaints include instances of rude administrative staff, particularly in the billing department, and allegations of neglect such as rooms not being cleaned, sheets not washed, and residents left in discomfort. There are also serious accusations regarding the facility's compliance with legal requirements, including not having a 24/7 skilled nurse on staff or a licensed social worker as claimed. Some reviews describe the environment as shady, with employees not caring adequately for the residents, and even suggest that the facility engages in Medicare fraud.
While some reviews highlight the kindness and care provided to their loved ones, making them feel comfortable and well-cared for, others strongly advise against placing loved ones in the facility due to their negative experiences. These include witnessing a lack of respect for residents, experiencing unprofessional behavior from staff, and observing poor facility maintenance issues like rusty outdoor units and plumbing problems leading to unsanitary conditions.
In summary, while Brookside Skilled Nursing Facility has received some positive feedback for its care and services, there are also numerous reports of serious concerns that potential residents and their families should consider.
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 4
Health inspection rating: 4
Staffing rating: 4
Quality measure rating: 4
Long-term quality measure rating:
5
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: Jan. 1, 1967
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 96
Total current residents: 63
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 1
Total cost of fines: $650
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-01-20 | 2022-02-08 | D | Emergency Preparedness Deficiencies | Establish policies and procedures for medical documentation. |
| 2022-01-20 | 2022-02-08 | D | Emergency Preparedness Deficiencies | Provide family notifications of emergency plan. |
| 2022-01-20 | 2022-02-08 | D | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2022-01-20 | 2022-02-08 | D | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2022-01-20 | 2022-02-08 | D | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2022-01-20 | 2022-02-08 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-01-20 | 2022-02-08 | D | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
| 2022-01-20 | 2022-02-08 | D | Smoke Deficiencies | Have a complete alarm system manually initiated and initiated by fire sprinkler system connection. |
| 2022-01-20 | 2022-02-08 | D | Smoke Deficiencies | Have an alternate power supply for its alarm system. |
| 2022-01-20 | 2022-02-08 | D | Smoke Deficiencies | Properly provide smoke detection systems in areas open to corridors. |
| 2022-01-20 | 2022-02-08 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-01-20 | 2022-02-08 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2022-01-20 | 2022-02-08 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-01-20 | 2022-02-08 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2022-01-20 | 2022-02-08 | D | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
| 2022-01-20 | 2022-02-08 | D | Miscellaneous Deficiencies | Have restrictions on the use of portable space heaters. |
| 2022-01-20 | 2022-02-08 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2020-02-20 | 2020-03-03 | C | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2020-02-20 | 2020-03-03 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2020-02-20 | 2020-03-03 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2020-02-20 | 2020-03-03 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2020-02-20 | 2020-03-03 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2019-02-06 | 2019-02-21 | D | Emergency Preparedness Deficiencies | Develop Emergency Preparedness policies and procedures. |
| 2019-02-06 | 2019-02-21 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-02-06 | 2019-02-21 | D | Services Deficiencies | Meet other general requirements that are deficient. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-01-14 | 2022-02-16 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-01-14 | 2022-02-16 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-01-14 | 2022-02-16 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-01-14 | 2022-02-16 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-01-14 | 2022-02-16 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-01-14 | 2022-02-16 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-01-14 | 2022-02-16 | B | Environmental Deficiencies | Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents. |
| 2022-01-14 | 2022-02-16 | F | Environmental Deficiencies | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| 2020-01-17 | 2020-03-02 | D | Resident Rights Deficiencies | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| 2020-01-17 | 2020-03-02 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2020-01-17 | 2020-03-02 | D | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2020-01-17 | 2020-03-02 | D | Quality of Life and Care Deficiencies | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| 2020-01-17 | 2020-03-02 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-01-17 | 2020-03-02 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2020-01-17 | 2020-03-02 | D | Nutrition and Dietary Deficiencies | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. |
| 2020-01-17 | 2020-03-02 | B | Environmental Deficiencies | Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents. |
| 2020-12-07 | 2021-01-19 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-01-11 | 2019-02-27 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-01-11 | 2019-02-27 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2019-01-11 | 2019-02-27 | D | Resident Assessment and Care Planning Deficiencies | Provide care by qualified persons according to each resident's written plan of care. |
| 2019-01-11 | 2019-02-27 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2019-01-11 | 2019-02-27 | F | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2019-01-11 | 2019-02-27 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-01-11 | 2019-02-27 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-01-11 | 2019-02-27 | D | Quality of Life and Care Deficiencies | Provide routine and 24-hour emergency dental care for each resident. |
| 2019-01-11 | 2019-02-27 | F | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2019-01-11 | 2019-02-27 | D | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2019-01-11 | 2019-02-27 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-01-11 | 2019-02-27 | F | Nutrition and Dietary Deficiencies | Dispose of garbage and refuse properly. |
| 2019-01-11 | 2019-02-27 | D | Administration Deficiencies | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. |
| 2019-01-11 | 2019-02-27 | F | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| 2019-01-11 | 2019-02-27 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-01-11 | 2019-02-27 | D | Environmental Deficiencies | Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-01-17 | $9,955 |
| 2022-01-10 | $650 |
What is in the Neighborhood
- The closest city is San Mateo which is 1.8 miles away and has a population of 103,536 (small city).
- The average income is $177,892, which is very high compared to other zip codes.
- Weather
- High Temperature: 69
- Low Temperature: 54
- Average Temperature: 62.2
- Day Breakdown: The area gets 71 days of rain and 293 days of sun
- Precipitation: 0.3 inches a year
- The median age is 39.3 years old, very high compared to other cities.
- 2.64% of the population are Veterans which is a very low percentage of Veterans compared to other cities.
- 33.77% of the population are Foreign-born which is a very high percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 25% Asian, 2% Black or African-American, 19% Hispanic or Latino, and 52% White.
- The crime rate is 2.26 per 100 people which is low compared to other cities.
- Violent Crime: 0.4 incidents per 100 people
- Property Crime: 1.3 incidents per 100 people
- Drug-Related Crime: 0.27 incidents per 100 people
- The average life expectancy in zip code is 82.74 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 211.0, Moderate Days 33.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Nijiya Market
0.5 miles awayTrader Joe's
0.7 miles awayWhole Foods Market
0.8 miles awaySafeway 0970
0.8 miles awayLa Morenita Market
1.0 miles awayTransportation
Hillsdale
0.3 miles awayBus Stations
El Camino Real & 25th Avenue
0.1 miles away27th Avenue & El Camino Real
0.1 miles awayEl Camino Real & 27th Avenue
0.2 miles awayHacienda Street & 28th Avenue
0.2 miles away28th Avenue & El Camino Real
0.2 miles awayBanks
Bank of America
0.3 miles awayWells Fargo
0.3 miles awayChase
0.7 miles awaySF Police Credit Union
1.0 miles awayEast West Bank
1.2 miles awayHospitals
San Mateo Medical Center
0.8 miles awayMills Health Center
1.8 miles awayCordilleras Mental Health Center
4.8 miles awaySequoia Hospital
5.2 miles awayMills-Peninsula Medical Center
5.3 miles awayPharmacies
CVS Pharmacy
0.7 miles awayRite Aid
0.8 miles awayWalgreens Pharmacy
1.2 miles awayCVS/Pharmacy
1.3 miles awayWalgreens
1.8 miles awayDentists
Bloom Dental
1.5 miles awayBelmont Dental
2.2 miles awayPeninsula Specialty Dental Care
2.3 miles awayCharles McDonald
2.4 miles awayDr Strangeland Dentist
2.9 miles awayParks
Hillsdale Shopping Center
0.4 miles awayLanding Green
0.4 miles awayBeresford Park
0.4 miles awayEast Hillsdale Park
0.4 miles awayBeresford Recreation Center
0.5 miles awayPlaces of Worship
Misión San Francisco de AsÃs
16.6 miles away11th Avenue Buddha
17.7 miles awaySaint George Serbian Orthodox Church
17.7 miles awaySaint Marys Roman Catholic Church
17.9 miles awayGrace Cathedral
18.2 miles awayShopping
Hillsdale Shopping Center
0.4 miles awayFox Plaza Mall
3.3 miles awayThe Shops at Tanforan
8.8 miles awayStanford Shopping Center
10.0 miles awayEdgewood Shopping Center
11.8 miles awayCulture
The Shop at Flywheel Press
1.6 miles awaySan Mateo performing arts center
2.8 miles awayFox Theatre
5.7 miles awayDragon Theater
5.8 miles awayCoastal Arts League
8.6 miles awayRestaurants
Spicy Empire Szechuan
0.1 miles awayOn Tong Thai
0.1 miles awayThe Spot on 25th
0.1 miles awayFortune Star
0.1 miles awayKobeya
0.1 miles awayGet exact pricing & check availability
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