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Consulate Health Care Of Williamsburg
1811 Jamestown Rd, Williamsburg, VA 23185
Based on 35 reviews
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Services and Housing OptionsMemory Care, Nursing Home, Skilled Nursing, Rehabilitation
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Consulate Health Care Of Williamsburg DescriptionConsulate Health Care of Williamsburg is a place to get better, a place for living. At Consulate, we provide our residents with the highest quality care possible. We are dedicated to making sure that each and every one of our residents feels like they are part of our family. At Consulate Health Care, we pride ourselves on providing top-notch care for our patients and residents. Our skilled nursing center has a 90-bed capacity, and every member of our team is dedicated to making sure everyone feels like family. It's not just a job for us – it's our calling. At Consulate Health Care of Williamsburg, we provide top-notch medical care to help our patients get better and live fulfilling lives. At our skilled nursing center, we pride ourselves on being part of the Consulate Health Care family. Our culture creates a community where staff members care for patients and residents like they would their own family—not because it's their job, but because it's their calling.
Assisted LivingThe philosophy of our assisted living program is to provide a supportive environment for mature adults where they can enjoy life and get the assistance they need. Here, they can enjoy their privacy and peace of mind while remaining as independent as possible. Our assisted living centers place special emphasis on providing an atmosphere of respect and friendship where residents can get the help they want, when they need it.
Memory CareAlzheimer's disease and other types of dementia can have a devastating impact - not only on the patient, but also on their family members. For family members, caring for someone with Alzheimer's disease at home can be an emotional rollercoaster. As the disease progresses, it often becomes no longer possible to care for them at home. We understand the challenges that come with Alzheimer's disease and other dementias, both emotional and physical. We're here to help you through every step of this difficult journey.
RehabilitationCare centers offer a variety of services for patients who are no longer in need of an in-patient hospital stay, but are not yet ready to go home. Our innovative rehabilitation therapy programs are designed to help patients regain the strength, function and mobility needed for a successful return home. At Consulate Health Care, we provide comprehensive rehabilitation services on-site at every center.
Skilled NursingThe professional team at each center provides comprehensive skilled nursing and rehabilitation services, including Registered Nurses, Licensed Practical Nurses, Rehabilitation Therapists, Certified Nursing Assistants, and more.
Parent OrganizationConsulate Health Care Of Williamsburg is a member of a larger group of communities called Consulate Health Care
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ServicesConsulate Health Care Of Williamsburg provides a wide variety of services for patients. They offer short-term rehab, 24-hour skilled nursing care, comprehensive post-acute care, physical, occupational and speech therapies, a discharge planning program, long-term care services, Alzheimer's and dementia care, and care for medically complex patients. Their staff are dedicated to providing the highest quality of care for all their patients.
Memory Care Services and AmenitiesAt Consulate Health Care of Williamsburg, their memory care services and amenities provide personalized care and attention to patients with dementia by caregivers who have specialized training. Understanding the patient’s past, including prior interests, hobbies, belief systems, and family dynamics is also an important part of their care. To ensure each resident has a multi-sensory experience, they provide activities that are tailored to each individual.
Rehabilitation Services and AmenitiesConsulate Health Care of Williamsburg provides its patients with a wide variety of rehabilitation services and amenities. Patients can receive Physical Therapy, Occupational Therapy, and Speech Therapy from the facility's licensed therapists who are highly trained to meet the specific needs of those recovering from illnesses or injuries. The staff is dedicated to helping patients get back to their best self as quickly and comfortably as possible.
Skilled Nursing Services and AmenitiesConsulate Health Care Of Williamsburg provides a variety of skilled nursing services and amenities for its patients. These services include 24-hour skilled nursing, enteral nutrition, post-stroke care, respite care, IV therapy, pulmonary care, trach care, bariatric care, advanced wound care, peritoneal dialysis, cardiac care, nutrition services, pain management, oncology care, hospice care and therapeutic recreation. All of these services are provided in order to ensure that patients receive the highest quality of care possible.
long-term care services
alzheimer's and dementia care
comprehensive post-acute care
discharge planning program
care for medically complex patients
24-hour skilled nursing care
physical, occupational and speech therapies
Employee Reviews for Consulate Health Care in Williamsburg, Virginia
2.74 out of 5 stars. Based on 19 reviewsEmployees in the Williamsburg, VA area generally have positive things to say about working for Consulate Health Care. They appreciate the hours, the residents, some of the staff, and the pay. However, they also note that the facility is often understaffed, leading to poor attitudes and frequent call outs. Employees suggest that management should hire more healthcare workers that care about the residents and not work the ones they do have until they are burned out. Additionally, they suggest that management should listen to the director of clinical services when they say they need more staff and should give raises when appropriate. Employees also note that the patient interaction is rewarding but that the facility often has unsafe patient care and hateful management. They suggest that management should invest in morale building, team building, cultural training, and safety training. Finally, they suggest that management should value the good employees they do have and get rid of the ones lacking passion.
Employee Reviews for Consulate Health Care
2.3 out of 5 stars. Based on 1000 reviewsEmployees of Consulate Health Care report that the residents are nice and the staff care about them. However, they experience very low pay, unorganized schedules, and management that is oblivious to the extraordinary work of the staff. The company is disorganized, there is a lack of advancement opportunities, and the pay is low. Employees report feeling overworked, undervalued, and disrespected. They experience a lack of resources, poor building maintenance, and a negative work environment. Advice to management includes valuing employees, providing mental health days, buying meals, increasing raises, and training new employees.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 2 stars on its health inspection, 4 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 3-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 05/10/89 and is run by a for profit organization. It is a large-sized nursing community with 90 nursing beds. Currently, there are 86 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 5 fines by The Centers for Medicare & Medicaid Services for a total of $59,502.38. The facility has had 11 substantiated complaints reported in the last 3 years that resulted in a citation.
Overall RatingsConsulate Healthcare Of Williamsburg is a nursing home with mixed ratings. Its overall rating of one star, the lowest possible, places it in the bottom 20% of facilities. This rating is lower than the state average, suggesting room for broad improvement. However, the facility's health inspection rating is slightly better, at two stars, although this is still towards the lower end, placing it within the bottom 40% of facilities in terms of health inspection ratings, and is still below the state average. Surprisingly, Consulate Healthcare of Williamsburg excels in its quality rating, with a commendable four-star rating. This places it in the top half of facilities in terms of quality, and also surpasses the state average -- a bright spot in its overall evaluation.
Staff RatingsConsulate Healthcare Of Williamsburg is a nursing home facility that significantly underperforms in terms of staffing, particularly within its nursing aid group, which has a 1-star rating, the lowest possible. Falling in the bottom 10% of facilities, the nursing home's aid staffing measures at 1.51 hours per resident per day. This is considerably less than the statewide average of 1.94 hours. However, the home performs better with its LPN staff, ranking in the top 40% of facilities with 0.98 hours per resident per day, although slightly behind the state average of 1.02 hours. The home struggles with RN staffing, sitting in the lower half of all facilities with 0.51 hours per resident per day, less than the state's 0.6 hours. In terms of licensed staffing and physical therapist staffing, the home falls within the top half of all facilities. Licensed staff works 1.49 hours per resident per day and physical therapists offer 0.06 hours, both slightly below the respective state averages of 1.62 and 0.08 hours.
Covid DataThe Consulate Healthcare of Williamsburg is a leading nursing home in terms of vaccination rates, outperforming a significant majority of other facilities. It is in the top 40% of facilities in terms of residents being up-to-date with their latest vaccinations, with a rate far exceeding the state average. The resident vaccination rate stands at an impressive 72.8%, in comparison to the state's average of 61.9%. Even more noteworthy, this nursing home is within the top 10% of facilities in relation to staff up-to-date vaccination rates, a statistic that surpasses the state average substantially. The home prides itself on a remarkable 94.0% staff vaccination rate, starkly higher than the state's average of just 25.9%.
Quality MeasuresThe Consulate Healthcare Of Williamsburg, a nursing home with a four-star quality measure rating, has shown elements of both excellence and areas for improvement in its residential care. While the facility sits in the top tier for its quality measure rating, its record on resident safety counters this, featuring in the bottom 10% when it comes to the percentage of residents who have experienced one or more falls resulting in a major injury. Their statistic of 6.74% is nearly double the state’s percentage of 3.39% for the same issue. However, the home rebounds with better performance in other areas: they are in the top half of facilities concerning the percentage of residents whose need for help with daily activities has increased, with a percentage of 14.04, contrasting the state's average of 17.23%. Furthermore, preventive healthcare measures appear to be a significant strength for the Consulate Healthcare, boasting an impressive 98.94% in their pneumococcal vaccination rate, much higher than the state's 88.02%. The home also finds itself in the upper echelon, the top 20%, of facilities concerning its 100% flu vaccination rate, surpassing the state's 94.02%. This suggests proactive and thorough measures for protecting the health of their residents.
Emergency and Hospitalization Quality MeasuresThe Consulate Healthcare Of Williamsburg, a nursing home, ranks in the upper half of facilities for the number of hospitalizations it has per 1000 days, with a rate of 1.52. This ratio is slightly greater than the state's average of 1.49. However, it lands in the lower half of facilities when it comes to the number of outpatient emergency department visits per 1000 days, with a rate of 0.97, lower than the state's 1.11. Despite this, it stands in the top 30% of facilities in regard to the percentage of short-stay residents who had outpatient emergency department visits, although its rate of 7.7 is below the state's 13.11. Lastly, it falls in the bottom half of facilities for the percentage of short-stay residents who were rehospitalized after a nursing home admission, registering 23.48, slightly higher than the state's 22.09.
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
A dear friend of mine was placed in this facility for rehab purposes. She is older and determined to continue living on her own. She went into this facility to get better and stronger. However, they are severely understaffed. She barely receives two hours of OT and PT a day. She is left alone for hours at a time. Instead of helping her walk to the bathroom, they put her in a diaper and expect her to just sit in it all day and night. There seems to be no night staff and the one person available has been so rude and hateful to my friend, she has been in tears most mornings. The food schedule is constantly late and having seen it, wouldn't feed it to my dog. I understand it almost always arrives cold too. While I understand COVID restrictions and staffing issues have caused many new problems, maybe Consulate shouldn't have accepted so many patients if they couldn't handle to give them the care they need. While I have met a few lovely staff members when I visit, most of them are running around and have no time to help due to their over-crowding and understaffing. Currently, we are looking to other options and getting our patient out of this place and into somewhere that can actually HELP.
Food served cold. Night staff is very rude,abusive, and cruel. Staff ignores call lights. Night staff doesn't care about getting fired;they will tell you so. No medical services provided. No phones in dingy rooms, lousy internet and cell phone connections. Patient lightcontrol is a frayed pull string, hard to find. Equipment old and noisy. Cheap, small flat screen TV with irritating tinny sound.Every time I pushed the call light, I was subjected, if anybody showed up at all, to a tirade on how understaffed they were and how they had to take care of 28 patients and their hands were full. Doing important things that were more important than things I needed done.I cannot walk. In order to get staff attention from night nurse and aide who were kibitzing by the nurses station, I had to crawl down the hall to get their attention; they made me crawl back into bed without helping me at all, laughing at me like I was a trained monkey. By the way during my journey down the hall on my hands and knees there was only one call light on and it was mine. This place should be shut down soon, it may be clean but there is a filthy underlying climate of elder abuse.
I did not work at this facility but I worked at their sister facility. Let tell anyone who's looking for skilled nursing. DO NOT PUT YOUR LOVE ones in either. I work through agency and I WILL NEVER return. Soon as you hit front door like urine and feces!!!! The staff is ghetto and very disorganized. I don't know why state have shut down this place. Patient sit in urine and feces for hours so the CNA don't have go back change them. Very little personal care to clean patient up. Patients have bedsores and pressure ulcers. Residents spell like they never been bathe. Flies and Roaches all over the building. Staff very un caring food is old and very undesirable. Cups and utensils are dirt.
This is a great place to work. The physical Therapy department is the best in the area. They provide focused centered care to be able to reach the desired outcome. The management staff is very concerned with the care that the residents receive on a daily basis. The nurses are very attentive to making sure that the medications that they receive are the right meds to ensure that there are no conflicts with the other meds that they are on. The CNA staff are qualified individuals that have the residents care at the forefront of making sure care is a priority. Consulate prides themselves in allowing families to make their loved ones stay as personable as possible to make their rehab experience one that makes it feel.like home. As it relates to the residents that are at Consulate for Long Term Care it is always the practice to.make sure that they are loved as this is their home. Consulate makes sure that the residents have outside churches, and organizations to come in to entertain the residents since most can't go out into the community. Overall Consulate of Williamsburg is good at making the person feel like they are at home, whether it's for a short stay or long term.
This place should be closed by the state, and the owners jailed. The staff is so poor, so untrained, so uncaring, as to be at the level of shocking and appalling. They insisted on putting my mother in law in a sling swing to weigh her, even though she had just had surgery for 2 fractures in her hip and leg. Later the doctor was very angry and said it could have ruined the surgery. They said, in a sing songy childish voice, "We won't give you your meds if you don't let us weigh you..." so they use the meds as a bribe, they talk down to patients, and are clueless about the injuries they may be causing. They also left her on the side of a bed for an hour, after saying, "We'll be right back..." In other words, they forgot about her. And left her in a dangerous situation for an hour. All this in the first 2 days.Do not allow anyone you care about to go through these doors. As I said, they practice criminal malpractice. I suspect they have caused injuries, maybe worse.
If I could give this place zero stars then I would. I can NOT believe that this place has the audacity to call itself a nursing care facility. The communication of the staff is horrible. They do NOT listen to the family and do what they feel is best for them rather than allowing the family to make decisions in the care of their loved one.My grandmother was here due to a fall and her neck became fractured. She was here for rehab. During here stay here, she got an open wound on her chin and neck from her neckbrace. After 7 weeks here and returning home and visiting her primary care physician, we found that she has two highly contagious bacterial infections in the two separate wounds. From the look of the wounds nothing was done to care for them or even prevent them during her stay. The care that the staff provide for the individuals in their care is horrendous.I would NOT recommend this place to my worst enemy. If you literally hate your loved one, then place them here.Ebony and many of the staff here need to be replaced. No longer having my grandmother in their care, Ebony tries to pretend to be our long last friend. Save it for someone that will actually believe you care.
This place is horrible and I wouldn’t recommend to anyone. Literally every time I call to speak with my grandmother who is a patient here the phone literally just rings and no one answers. My mother also tried calling one time and she actually got through but they put her on hold or so they thought and they were just having a regular conversation with each other as if my mother wasn’t waiting to speak with a patient. Sometimes the patients ask for food and the facility may not be accepting any outside things at the time but instead of communicating that they just throw the food away. I’m really over it with this place!
A dear friend of mine was placed in this facility for rehab purposes. She is older and determined to continue living on her own. She went into this facility to get better and stronger. However, they are severely understaffed. She barely receives two hours of OT and PT a day. She is left alone for hours at a time. Instead of helping her walk to the bathroom, they put her in a diaper and expect her to just sit in it all day and night. There seems to be no night staff and the one person available has been so rude and hateful to my friend, she has been in tears most mornings. The food schedule is constantly late and having seen it, wouldn’t feed it to my dog. I understand it almost always arrives cold too. While I understand COVID restrictions and staffing issues have caused many new problems, maybe Consulate shouldn’t have accepted so many patients if they couldn’t handle to give them the care they need. While I have met a few lovely staff members when I visit, most of them are running around and have no time to help due to their over-crowding and understaffing. Currently, we are looking to other options and getting our patient out of this place and into somewhere that can actually HELP.
My oldest brother and I visited our brother today. All the staff were so nice and thrilled along with my older brother and I that our resident brother actually recognized both us, since he had been having trouble remembering anyone. The facility clean and fresh smelling. I want to thank all the staff for the care he is getting. My hubby is going to visit with me soon.
I couldn’t be more Pleased with the atmosphere, professionalism and attention to detail I found here at the Consulate Of Williamsburg. I am a medical social worker and I am always on the lookout for Solid reputable nursing facilities such as this that put the care and quality of life of the patient first and for most. My work with Chris Mueller and our companies work with Kerry Ryder-Morris Has yielded nothing but positive results, professionalism and positive attitude and outcomes for families and patients. I recommend doing a tour and Considering this as a valid option in the care for your self or loved one.The hospice respite patient I had placed here for five days through Chris Mueller went incredibly well with his attention to detail to raise the bar and ensuring that my patient was placed in a room by himself, nearest the nurses station and in a unit with a high ratio of nurses to patients to provide the best care and attention During what can be a very emotionally difficult time for some. The sweet stories from the patient himself, the residents he socialized with, the Facility & our Hospice team visiting/caring for the patient all support a positive experience for him.Sheila Graves MSWMedical Social WorkerThank you for all you do out there! I will continue to sing your praises and refer my patients & their families in the area to tour and note the attention to care they can receive for hospice respite care vs the others in Williamsburg.
One of my friends (but more like family) is at this facility and it is very nice and clean from what I have witnessed in comparison to her previous facility. They were very attentive to her while I was there visiting. The management is great at diffusing altercations which I am sure they are rare. This is definitely a place to go if you want your family to feel safe and cared for.
My father has been here for over three weeks, and I cannot complain about the overworked Nursing Staff. But I do complain about the dirty facility. They evidentily do not have a janitorial staff on but during the day. The place is dirty and we killed a large roach in his dresser drawer. I poured my father a soft drink at 5:30 one evening and it was still sitting there the next day at 6:30pm. The same trash is sitting for over 24 hours, gloves are left on the floor, and not picked up, the same for wet pads. Toilets overflowed, they have no one to clean up on a Sunday.Consulate is a large organization, they have done nothing to this building, chairs are old and dirty, wheelchairs are old and dirty. They are short staffed, you cannot call in and get a staff memeber to answer the phone. I will be writing letters to the Health Dept. Care for the elderly is always under attack, try your best to get your loved one in another place, I tried and there are no beds available at the other locations in Williamsburg. I wonder why?
My wife will start her rehabilitation with this very facility on Monday 2/20/17. They seemed very welcoming to me . We will see and I will kind of use this space to inform.We have been here 14 days now and the staff is great. They are friendly and really care for the patients. Both nurses and therapists are very knowledgeable. Some PT or OT on Saturday would be nice, but they seem a little short handed at present. We will continue observe and report.Been here 30 days now and my wife has made excellent progress with the help of a very energetic and skilled staff. Still short handed , but apparent scheduling changes will bring PT and OT to the weekends. Have observed the admin. staff helping with lunch and dinner trays to help get them out in a timely manner. No one orders them to do it they just help when needed. Everyone works for the patients.Finished now at 60 days. CNAs were above and beyond excellent. To name names Sydney, Fox, and Rachel. The speech Therapist Brittany is super. Worked wonders with my wife. Nurses all very helpful and caring. Great job ladies and couple of guys too. Ebony is a wonderful finder of help for everybody.Now to things that need improvement. The CNAs can only be in one place at a time . Sometimes patients have to wait fairly long times for attention. Not because of lack of desire by the staff but there just aren't enough on the job at any one time. Talked about this before. PT/OT staff are good, but they seem to be missing something. Can't say exactly what. They're certainly not good communicators. Overall a good experience.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-05-19||2022-06-30||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2020-11-02||nan||B||Miscellaneous Deficiencies||Provide a written emergency evacuation plan.|
|2018-09-27||2018-11-01||E||Smoke Deficiencies||Properly provide smoke detection systems in areas open to corridors.|
|2018-09-27||2018-11-01||D||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2018-09-27||2018-11-01||E||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
|2018-09-27||2018-11-01||E||Miscellaneous Deficiencies||Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.|
|2018-09-27||2018-11-01||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have proper medical gas storage and administration areas.|
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