Windsor Manor – Webster City, Ia

Positive Reviews:

• Windsor Manor in Webster City is praised for its warm, friendly environment and exceptional staff, including the executive director and kitchen staff. The facility is noted for its great tasting meals, desserts, and quality activities.
• Staff members are recognized for their teamwork, celebrating special days, and making residents feel special. Management is described as very caring, contributing to a fun and loving atmosphere.
• During the Covid-19 pandemic, the community director received high marks for going above and beyond in care and support for a resident in the memory care unit and their family.
• The facility is described as beautiful with great staff that genuinely cares about their residents.
• Assisted living services received a five-star rating, with one reviewer noting their mother-in-law enjoyed her stay, especially the food and care, during the first four months.
• Despite Covid-19 challenges, the facility is commended for being careful and thoughtful, with one reviewer expressing gratitude for the care their mother received.
• Many find the community and staff wonderful, appreciating the home-like feel of the facility.
• The place is described as amazing, with caring and respectful treatment towards employees, residents, and their families.

Negative Reviews:

• One review criticizes the facility for having staff that are only there for a paycheck, mentioning long wait times for residents to get assistance and inadequate care, especially in the memory care unit.
• The memory care unit received criticism for not meeting expected standards, including issues with cleanliness, staff knowledge, and the quality of the common area.