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Willowbend Healthcare And Rehabilitation
830 Canal St, Marion, AR 72364
Based on 16 reviews
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Services and Housing OptionsAssisted Living, Nursing Home, Skilled Nursing, Rehabilitation
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Willowbend Healthcare And Rehabilitation DescriptionWillowbend Healthcare and Rehabilitation is a renowned provider of senior care services, known for its personalized approach and innovative programs. Our skilled and compassionate team provides top-notch care for seniors within a lovely community that suits your unique lifestyle. Our community is located in Marion, Arkansas at the end of Canal Street. Willowbend strives to make the transition from home to our community as smooth and rewarding as possible. It all starts with an incredible team of dedicated and compassionate caregivers who offer a completely personalized care experience for each resident at any stage of life.
RehabilitationThe Rehab to Home program at Willowbend is designed for short-term stays that are focused on achieving specific goals. Patients work with expert physical, speech, and occupational therapists to receive a therapy plan that’s 100 percent customized to meet their functional goals and needs. The program is designed to challenge patients and push them outside of their comfort zone, while still maintaining a manageable pace.
Skilled NursingThe skilled nursing community at Willowbend provides top-notch medical resources 24/7, like you would find in a hospital, while also offering an inviting and comfortable environment for recovery - feeling just like home.
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AmenitiesWillowbend Healthcare and Rehabilitation offers a variety of suites with flexible floor plans, giving residents the ability to choose the suite that best suits their needs. Private rooms offer ample comforts and private dining rooms provide an ideal atmosphere for social interaction and friendship. Community dining rooms feature menus designed to accommodate meal preferences and offer restaurant-style service. The facility also features a spacious dedicated activity center with an Internet Café, as well as outdoor living space with a well-appointed patio and courtyard.
Rehabilitation Services and AmenitiesWillowbend Healthcare And Rehabilitation is a rehabilitation facility that offers physical, occupational, and speech therapy services to its patients. Physical therapy works on restoring mobility and strength through massage, stretching, and exercises. Occupational therapy focuses on helping the patient develop or relearn skills needed for daily activities such as dressing, eating, and grooming. Speech therapy helps improve communication skills by working on articulation, language, and fluency. Willowbend is dedicated to providing top-notch care to all of its patients.
Skilled Nursing Services and AmenitiesWillowbend Healthcare And Rehabilitation offers skilled nursing services and amenities for post-hospital and post-surgical care, long-term custodial care, and individualized care plans. Patients receive assistance with activities of daily living as well as therapeutic and special diets. For rehab residents, there is room for dining and activities. The staff at Willowbend Healthcare And Rehabilitation strive to provide the highest quality of care for all patients.
individualized care plans
assistance with activities of daily living
skilled nursing services
post-hospital and post-surgical care
assistance with eating
private dining rooms
state-of-the-art therapy gym
Senior Living Videos
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 4
Health inspection rating: 3
Staffing rating: 2
Overall quality rating: 5
Long-term quality rating: 5
Short-term quality rating: 5
Nursing Home Overview
Participation date: 2006-04-30
Ownership type: For Profit
Provider type: Medicare and Medicaid
Nursing home capacity: 118
Total current residents: 114
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of facility incidents: 0
Number of substantiated complaints: 3
Number of payment denials: 0
Number of fines: 0
Total cost of fines: $0
Overall RatingsThe Willowbend Health And Rehabilitation, Llc is a highly rated nursing home with a commendable 4-star overall rating, placing it in the top 30% of facilities nationwide. This overall rating not only surpasses the state average but also situates it within the upper echelons of healthcare facilities, exceeding half of them in terms of health inspection rating. The health inspection rating also modestly outpaces the state average. Furthermore, Willowbend Health and Rehabilitation, Llc takes pride in its outstanding 5-star quality rating, which is the highest achievable rating. With this, it ranks among the top 20% of nursing homes in terms of quality, again surpassing the state average. Willowbend Health And Rehabilitation, Llc, therefore, is a leading provider of superior healthcare and wellness services.
Staff RatingsWillowbend Health and Rehabilitation, LLC, has not performed well in numerous staffing categories based on ratings and comparison data. The nursing home has been awarded a 2-star rating for its staff, indicating a below-average performance. Regarding nursing aid staffing hours, it falls into the lowest 40% of all facilities, offering a mere 2.0 hours per resident daily as compared to the state standard of 2.48 hours. Despite this, its LPN staffing hours per resident daily falls in the top 50% of facilities, with 0.91 hours, although this is still lower than the state average of 1.0 hours. The nursing home falls short in terms of RN staffing, being in the worst 10% of all facilities and providing 0.18 hours per resident daily compared to the state average of 0.38. It also lags in terms of licensed staffing hours and physical therapist staffing hours per resident, being in the bottom 20% in both categories, providing 1.09 and 0.01 hours respectively, less than the state standards of 1.38 and 0.03.
Covid DataThe Willowbend Health And Rehabilitation, LLC nursing home is underperforming in terms of the vaccine rate among both residents and staff. The nursing home ranks in the bottom 40% of all facilities in terms of residents’ vaccination rate, putting it below the state average. The vaccination rate of residents stands at 53.1%, which is behind the state average of 62.0%. The disparity is even more alarming in terms of staff vaccination. Willowbend is in the bottom 30% of facilities in terms of staff up to date with the latest vaccination. Only 4.9% of its staff are up to date, which is significantly lower than the state average of 20.0%.
Quality MeasuresWillowbend Health and Rehabilitation, LLC is a highly rated nursing home, boasting a 5-star quality measure—which is the highest possible rating. However, when it comes to flu vaccinations, they fall behind other facilities. They're in the bottom 40% with a vaccination rate of 95.78%, which is slightly below the state average of 96.59%. Conversely, the nursing home excels in the use of antipsychotic medications. Falling into the top 10% of facilities, only 2.47% of their residents received an antipsychotic medication, significantly less than the state average of 11.72%. This trend continued for antianxiety or hypnotic medications with Willowbend being in the top half of facilities and having a lower usage rate (16.67%) compared to the state's 21.1%. Despite its commitment to minimal medicating, Willowbend continues to aim to increase its flu vaccination rates to rise up from the bottom 40%.
Emergency and Hospitalization Quality MeasuresWillowbend Health and Rehabilitation, Llc is a high-performing nursing home, securing a place in the top 10% of facilities concerning hospitalizations every 1000 days. With a low score of 0.8, it markedly undercuts the state's figure of 1.99. However, it lags in terms of outpatient emergency department visits per 1000 days, falling to the bottom 40% of facilities, even though the facility's score of 1.31 is still less than the state's average of 1.42. Additionally, Willowbend falls within the bottom 30% of facilities considering the percentage of short-stay residents who had outpatient emergency department visits, with a higher than state's percentage of 14.92 compared to 14.04. Interestingly, Willowbend does exceptionally well in terms of short-stay residents who were rehospitalized after admission, making the top 30% of all facilities. With a rate of 17.6, they are considerably below the state's average of 25.11.
Things to do in the Area
Places of Worship
LicensingThis community is licensed by the state of AR. It is a large-sized community with 118 total beds.
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
Willowbend boasts a community of healthcare providers who work as a team to provide the highest quality of care for their residents. From restaurant-style dining and specialized activity programming to skilled therapy services and individualized care plans, they can meet the needs of your loved one with compassion and care!
My father was at Willowbend in 2018 with advanced dementia including the need for supervised feedings and general daily care while being confined to a wheelchair. He received excellent care by all departments and personnel. He always had the biggest smile on his face because of all the attention he received from the medical staff and even from the director and marketing staff. He introduced one staff members “as his girlfriend” on one occasion. He was near the end of life and required a lot of supervision which I am pleased to say he got at Willowbend. He was moved to an in-facility hospice house about a week before he died. Those caregivers bragged about the quality and integrity of his skin for being a bed ridden patient. They asked where he had previously been cared for because they were impressed with his obvious care. Making a decision to move a loved one to a nursing facility is difficult, but I highly recommend Willowbend Healthcare in Marion, Arkansas. It felt like home to us!
Willowbend Healthcare and Rehabilitation in Marion, Arkansas is an asset to our community and surrounding areas. It's a blessing to have this beautiful new facility here. When I have visited the facility the staff is professional but friendly and attentive. but most importantly the residents are happy.
Unless you have the money or good insurance, you'd probably be better off finding another place. Communication is ZERO. My mother died there and I have YET to hear from anyone at this facility except for the bills for her time there. They didn't even call when she died, they left it up to the hospice on call staff. Not to mention, things that went to the facility with her, were no where to be find when we got there to see her for the last time. I could continue but you get the idea.
I can’t believe the nurse in charge did not call anyone in the family to tell us that our stepmother was found unresponsive and taken to the hospital where she was pronounced dead sometime later. We happened to find out about her death from a family member calling her to check on her. She was told that she had passed away. We don’t even know what hospital she was taken to. Of course this happened on the weekend so nobody seems to know what’s going on. So uncaring and unprofessional especially since we haven’t been able to get in to see her. And yes we were all in the call list. There are no words to describe how upsetting this is.
Facility failed to notify any family that my stepmother had been found unresponsive...had been sent to hospital and pronounced dead...and not even told us which hospital she had been sent to. NOT ONE SINGLE FAMILY MEMBER WAS CONTACTED. Had to call just to find out she had been sent out and was already dead..but they weren't sure which hospital. HOW COULD THIS HAPPEN??
This may be a nice place but they are the most unprofessional people my family has dealt with. They gave our family the run around for five days concerning his admission and at the last minute when he’s being discharged from the hospital they told us they didn’t have a bed available.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2023-01-03||2023-02-03||E||Egress Deficiencies||Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.|
|2020-02-04||2020-03-03||F||Egress Deficiencies||Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2023-01-06||E||E||Resident Assessment and Care Planning Deficiencies||Ensure each resident receives an accurate assessment.|
|2023-01-06||E||E||Quality of Life and Care Deficiencies||Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.|
|2023-01-06||E||E||Quality of Life and Care Deficiencies||Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.|
|2023-01-06||E||E||Quality of Life and Care Deficiencies||Provide safe and appropriate respiratory care for a resident when needed.|
|2023-01-06||E||E||Nutrition and Dietary Deficiencies||Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.|
|2021-08-13||D||D||Resident Rights Deficiencies||Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.|
|2021-08-13||E||E||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2021-08-13||E||E||Quality of Life and Care Deficiencies||Provide safe and appropriate respiratory care for a resident when needed.|
|2021-08-13||E||E||Pharmacy Service Deficiencies||Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.|
|2021-08-13||E||E||Nutrition and Dietary Deficiencies||Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.|
|2021-08-13||E||E||Nutrition and Dietary Deficiencies||Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.|
|2021-08-13||F||F||Nutrition and Dietary Deficiencies||Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.|
|2021-04-07||E||E||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2020-11-24||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Develop and implement policies and procedures to prevent abuse, neglect, and theft.|
|2020-02-07||D||D||Resident Rights Deficiencies||Reasonably accommodate the needs and preferences of each resident.|
|2020-02-07||E||E||Resident Rights Deficiencies||Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.|
|2020-02-07||E||E||Resident Rights Deficiencies||Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.|
|2020-02-07||D||D||Resident Assessment and Care Planning Deficiencies||Encode each residentâ€™s assessment data and transmit these data to the State within 7 days of assessment.|
|2020-02-07||B||B||Resident Assessment and Care Planning Deficiencies||Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.|
|2020-02-07||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2020-02-07||B||B||Quality of Life and Care Deficiencies||Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.|
|2020-02-07||E||E||Quality of Life and Care Deficiencies||Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.|
|2020-02-07||D||D||Quality of Life and Care Deficiencies||Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.|
|2020-02-07||E||E||Quality of Life and Care Deficiencies||Provide safe and appropriate respiratory care for a resident when needed.|
|2020-02-07||D||D||Nutrition and Dietary Deficiencies||Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.|
|2020-02-07||D||D||Nutrition and Dietary Deficiencies||Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.|
|2020-02-07||F||F||Nutrition and Dietary Deficiencies||Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.|
|2020-02-07||E||E||Administration Deficiencies||Have a plan that describes the process for conducting QAPI and QAA activities.|
|2020-02-07||D||D||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
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