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The Springs Broadway
800 West Broadway, West Memphis, AR 72301
Based on 24 reviews
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The Springs Broadway Description
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Information from Centers for Medicare & Medicaid Services
This nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 4 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 04/01/92 and is run by a for profit organization. It is a large-sized nursing community with 119 nursing beds. Currently, there are 84 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.Alerts from Centers for Medicare & Medicaid Services
This facility has been given 2 fines by The Centers for Medicare & Medicaid Services for a total of $1,637.52. The facility has had 14 substantiated complaints reported in the last 3 years that resulted in a citation.Overall Ratings
This nursing home, The Springs Broadway, has a 1-star overall rating; the lowest possible. It is in the bottom 20% of facilities in terms of overall rating; slightly lower than the state average. Additionally, this nursing home has a 1-star health inspection rating; again, the lowest possible. It is also in the bottom 10% of facilities in terms of health inspection rating and slightly lower than the state average. On a more positive note, it does have a 4-star quality rating; the second highest possible. Plus, it is in the top half of facilities in terms of quality rating and slightly higher than the state average.Staff Ratings
The Springs Broadway nursing home has a 1-star staff rating, the lowest possible. In terms of nursing aid staffing hours per resident per day, it is in the bottom 20% of facilities and lower than the state average. For LPN staffing hours per resident per day, it is in the bottom half of facilities and slightly lower than the state average. It is also in the bottom 30% for RN staffing hours per resident per day and licensed staffing hours per resident per day, both of which are slightly lower than the state average. On the other hand, it is in the top 40% of facilities in terms of physical therapist staffing hours per resident per day and slightly higher than the state average.Covid Data
The nursing home known as The Springs Broadway is not meeting the vaccination rates that are set by the state. They are in the bottom 30% of facilities in terms of resident vaccination rate and their resident vaccination rate is lower than the state average. This means that not a lot of residents living in The Springs Broadway have been vaccinated for things such as covid-19. In addition, they are also in the bottom 40% of facilities when it comes to staff vaccinations and their staff vaccination rate is lower than the state average. Not a lot of employees working at The Springs Broadway have been vaccinated either. Lastly, they are once again in the bottom 30% but this time it is for covid booster rate and their covid booster rate is lower than the state average. All these statistics show that The Springs Broadway need to step up their game when it comes to vaccinating both their residents and employees if they want to meet or exceed state standards.Quality Measures
The Springs Broadway is a nursing home that has a 4-star quality rating the second highest possible. This nursing home is in the bottom 40% of facilities in terms of residents with a catheter inserted and left in their bladder. The nursing home is in the top 30% of facilities in terms of residents that have one or more falls with a major injury. The nursing home is in the top half of facilities in terms of residents with ulcers. The nursing home is in the top 40% of facilities in terms of residents whose need for help with daily activities has increased. The nursing home is in the top 40% of facilities in terms of residents who lose too much weight.Emergency and Hospitalization Quality Measures
The nursing home is in the top 40% of facilities in terms of hospitalizations per 1000 days. The hospitalizations per 1000 days is lower than the state average. The nursing home is in the bottom 20% of facilities in terms of outpatient emergency department visits per 1000 days. The outpatient emergency department visits per 1000 days is slightly higher than the state average. The nursing home is in the bottom 30% of facilities in terms of short-stay residents who had outpatient emergency department visits. The short-stay residents who had outpatient emergency department visits is higher than the state average. The nursing home is in the top 20% of facilities in terms of short stay residents who were rehospitalized after a nursing home admission. The short stay residents who were rehospitalized after a nursing home admission way lower than the state average.By clicking "Get Exact Costs", you consent to being contacted either by My Caring Plan or our third-party partners at the phone number and contact information provided, including through the use of an automated dialer system. I agree to be bound by My Caring Plan’s Terms and Conditions and Privacy Policy
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My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
By clicking "Get Exact Costs", you consent to being contacted either by My Caring Plan or our third-party partners at the phone number and contact information provided, including through the use of an automated dialer system. I agree to be bound by My Caring Plan’s Terms and Conditions and Privacy Policy
Reviews
General Staff Rating
Care Staff Rating
Cleanliness Rating
Activities and Services Rating
If I could give 10 stars I would. The springs of Broadway has brought much comfort and peace to each and every person who has walked through the doors. I know that each resident is taken care of by the different types of care offered in this facility. The therapy department rocks! The activities department is out of this world! The admin staff is so helpful and always willing to go the extra mile for residents. The Nurses and CNA’s want to help and care for the residents there to the best of their ability and they do so well. I have nothing but GOOD to say about this place.
At the Spring of Broadway we pride ourselves on the best quality of care that we give our residents and the levels of respect shown to not only the residents during the duration of their stay at our facility but also their families. Each staff member from the administrator Jack Smith down to the Admissions Coordinator Jennifer Campbell, the Business Office Manager Amy Dover, our D.O.N Rene Kinney , the A.D.O.N Starla Busby, Social Services Sharnise Chatt, Activities Department Cheyenne Dixon to our Nursing and CNA team members and last but not least our Dietary staff and Environmental Services team all go above and beyond for our residents and are always willing to help in anyway they can.
Great place! Wonderful staff!
I would like to give a shout out to West Memphis Springs of Broadway. They are the most caring, dedicated, loving, giving and compassionate staff and employees. They have gone above and beyond on so many occasions to make sure the residents are happy and cared for. My Mother has been there since 2013 and I have been very pleased with her day to day care. Since Covid, it has been difficult not getting to visit her inside, but I’m so thankful knowing she is in good hands. Thank you West Memphis Springs of Broadway for for all that you do. Keep up the good work. ❤️ Thanks a million, Bonnie Johnson
My brother in law was admitted there on Monday, and passed away on Saturday. NOT ONE PERSON from this facility called to let us know or offer condolences to the family, if it hadn't been for the hospice nurse, we would not have known. When I called the facility, and ask that the director call me, he nor the director of nursing called us. He was in quarantine so we couldn't see him or talk to him except for very limited times until the DON told my MIL that she could not speak to him or ask about his care bc she was not on the hipaa form, instead of calling me to correct this. I emailed them on Friday to get her added, yet NO ONE reached out to me to fix it. When they had been letting her speak about his care the whole week without the hipaa form being "correct". Bottom line, I would take let this place take care of my dog! It is now Wednesday, and the neither the site director or the director of nursing has called me. pure unprofessional and don't even deserve a 1 star!
If you want your loved ones to live in a prison cell with no attention from the nurses or PTAs. This is your place! Only 1000$/day for your loved one to live in misery. PTAs here couldn’t be techs. EDIT: 1/2/22 moved grandmother to a room where the other pt. took up 98% of the space. could not do any type of pt. transfer if you wanted. Its so amazing how many HIPPA laws are being broken here, they will be getting investigated soon by various news outlets.
The people was very nice and helpful. I am so glad you are taking good care of my aunt.
Great experience!
Love the staff ❤️
The registration for getting Mom into The Springs went faster and easier then when she was there before.Rhonda was very helpful with explaining the process and how things operated there.She was willing to answer any questions I had spring there process.The staff is very friendly and professional.
Loving caring atmosphere excellent teamwork
it is a clean working environmwnt and i like to go visit the sick with my family and they have the most curius and faithful workers there i suggest that if you would like to put your parent in a place.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-07-20 | 2021-08-22 | F | Egress Deficiencies | Install proper backup exit lighting. |
| 2021-07-20 | 2021-08-22 | F | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2021-07-20 | 2021-08-22 | E | Smoke Deficiencies | Have an alternate power supply for its alarm system. |
| 2021-07-20 | 2021-08-22 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2021-07-20 | 2021-08-22 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2020-01-28 | 2020-02-21 | F | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2020-01-28 | 2020-02-21 | E | Smoke Deficiencies | Have an alternate power supply for its alarm system. |
| 2020-01-28 | 2020-02-21 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-01-27 | E | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-01-27 | E | E | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2022-01-27 | E | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2022-01-27 | E | E | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2022-01-27 | E | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2022-01-12 | E | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2022-01-12 | E | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-01-12 | E | E | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2022-01-12 | E | E | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2022-01-12 | E | E | Environmental Deficiencies | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| 2021-10-01 | D | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2021-10-01 | D | D | Nutrition and Dietary Deficiencies | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. |
| 2021-07-23 | E | E | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-07-23 | D | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2021-07-23 | D | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2021-07-23 | E | E | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2021-07-23 | D | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2021-07-23 | E | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2021-07-23 | D | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-07-23 | E | E | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2021-07-23 | E | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-07-23 | D | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2021-07-23 | E | E | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2021-07-23 | D | D | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2021-07-23 | D | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2021-07-23 | E | E | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2021-07-23 | E | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2021-07-23 | F | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-10-22 | D | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-01-30 | D | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2020-01-30 | D | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2020-01-30 | D | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2020-01-30 | E | E | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2020-01-30 | E | E | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2020-01-30 | E | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-01-30 | E | E | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2020-01-30 | E | E | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2020-01-30 | E | E | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2020-01-30 | D | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2020-01-30 | E | E | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2020-01-30 | F | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-01-11 | E | E | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-01-11 | E | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-01-11 | B | B | Resident Assessment and Care Planning Deficiencies | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| 2019-01-11 | E | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-01-11 | E | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-01-11 | E | E | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| 2019-01-11 | E | E | Nutrition and Dietary Deficiencies | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| 2019-01-11 | F | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-01-11 | E | E | Nutrition and Dietary Deficiencies | Dispose of garbage and refuse properly. |
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