Viviant Healthcare Of Shelbyville

Kimberly F

Oct. 15, 2022

I would give a Negative 10 ⭐️ if I could. This is the Most HORRIFIC place I’ve ever seen!! 1st night my mom came in they didn’t give her her routine meds, or pain meds after having major surgery. She rang the buzzer, which I think is ALWAYS turned off, except for a light in the hall. She was ignored all night While she lay in pain and literally screaming for HELP ALL night. They cut the hall lights out and cont’d to ignore her. She even threw something in the hall to try to get attention & she watched the nurses step over it & keep walking. Where did those at least 2, if not 3, doses of pain meds go!? I’m not so sure if she’s getting any of her “actual” pain meds. I think it’s being kept out by some (especially night shift) and she’s given something else in its place. I was assured by asst director that she personally input ALL the info into system the day before, prior to her leaving. So I was lied to by someone! For 3 nights in a row they “forgot” to feed her dinner. When we informed them, they finally, at 8 pm-ish, brought her leftover hash browns from breakfast, something white, and a roll, all cold. ALL the meals were Disgusting, cold, imbalanced meals. At one point, she was given something that was supposed to have been water & it had a dirty residue & tasted like dirty toilet water. After the help light is pushed it can stay on for an hour+ @ times. I finally got her a cell phone & She called me MANY Times crying and being ignored! One night she called me crying in pain so badly one night I had to leave home to go take care of her because NOBODY would respond to help her and NOBODY would answer the phones after repeatedly trying to call. This particular night her nurses name was Mary. I had witnessed her being a smarta$$ to her earlier in the evening prior to this call and then she told me she got smart with her again later in the night, as well as her getting smart with me again later. The night crew are very Lax. She was there a week before a dr even came in to check on her & then he still didn’t check her wound, her severely bruised & swollen foot & leg, nor the bed sores she’s recently gotten since being there. Two of the nurses put her on a bed pan & left her on it until 20 minutes later a very nice nurse who was working in the kitchen saw her light and came to help her. Mom had poop crusted on her where she was the only nurse who cleaned her while being here thus far. Her Blood Sugar wasn’t Being Checked regularly. Nurses didn’t want to help her to bathroom so they would want to put an adult diaper on her and let her sit in it causing her to get bed sores. It took 4 days for someone to hand wash her. Physical Therapy was supposed to have seen her Saturday didn’t show up. Then was told they’d see her Sunday and didn’t show up. There was a nice, outstanding nurse, Clarice Starnes, who helped her off bed pan after being left by 2 other nurses for 20 minutes. She cleaned her well after using bathroom where she had poop crusted to her butt. She had to spray her butt directly and let it soak to get poop off where she hadn’t been cleaned in days. My brother was outside in his vehicle one night while 2 employees were outside smoking a joint and when finished they walked back inside back to work. Getting In The Door is unreal! One night I waited for about 15 minutes & a resident in wheelchair finally saw me & got help to let me in. My brother had gotten in once by setting alarm off. My nephew was never let in several different occasions & had to leave. My niece had to call to get somebody to let her In (which is surprising they answered phone). Another occasion, my brother & I got in because a cop called to get let in. An employee was outside fussing & arguing with partner about their child. Law enforcement was called. There was an occurrence where they Didn’t chart pain meds. Her Floor wouldn’t swept 🧹 or mopped or trash emptied for 3 days. I witnessed other patients scream for help & they’re ignored as well. It’s so sad that these residents are having to endure this miserable treatment & abuse. Especially for the residents who can’t speak at all &/or those who don’t have family to be their voices. Off hand, I can count maybe 2 nurses that were totally competent. If they don’t want to do their jobs & fulfill their oath then they should find a different career. There needs to be someone RESPONSIBLE in charge @ ALL times making sure these patients are being properly cared for!! Let’s just say I finally got her transferred out of that Despicable Nursing Home of Horrors!!! May God watch over the rest of the patients in that Hell Hole!!