Vineyard Park Of Puyallup

Jon B

June 4, 2021

My wife attempted to move her dad my father in law here this week. After speaking to them on several occasions and having had a nurse interview to decide his care level he was given a choice of 2 units he could move into and a date we could move him in. They took the deposit and we notified his current facility he would be leaving and terminated his lease. Today when we went to sign the papers he was told he would need a higher level of care then he and my wife had thought and the price they had been told more then doubled. That in itself was not the bad part although the possibility of this should have been made clear in any discussions had before money was taken. Unfortunately costs were not talked about until to late and the total cost exceeded his income !! I asked “how did this happen !?” I had not been involved up to the point they were there to put the check deposit down for him to move in. I work in a facility that has assisted living and memory care. I asked how a potential resident had gotten to the point of moving in and deposits had been taken and notices given without anyone checking income to ensure this was a feasible situation !!!??? I stated “one of the first things the facility I work at checks is a potential residents income to ensure that they won’t be getting themselves into possible financial trouble” It was a super embarrassing situation for us, how did this happen ? I was wondering, how did no one check income to verify this was doable. Now we are going to have to beg his current residence to renew his lease along with the 2,000 dollars he already gave vineyard. This was all bad enough for a poor rating, but what happened next was utterly mind blowing to me. The response from the staff rather then any sort of apology for misunderstandings or just trying to make an bad situation any better was to get rude and nasty !!? I said “ this shouldn’t have happened, someone should have caught this before getting this far” but at that point in my mind “no harm no foul” it’s just a bad and embarrassing situation for everyone, but I instead got a dirty look and was told “well I guess you know better then we do and your just better then us “ !!!! This is the most unprofessional and childish response to a bad situation I have ever received from someone not a teenager working at a food service establishment. I was so shocked I almost didn’t know what to say, I told her what she had said was pretty rude and not necessary. I hadn’t been combative or loud or rude at all at this point just frustrated with what was happening. As soon as they figured out we were not moving in the whole tone changed like someone flipped a switch. They got rude and short almost instantly as if all of this was our fault and we did this to ourselves. I am not saying my wife and father in law don’t share some blame but they are not money people and your not moving into a place like this because you making great decisions for yourself..... This is basics 101 stuff (check a potential clients income before making move in times and taking deposits and telling them/helping them to put in notice somewhere they are currently living) No car dealership let’s you trade in your car, sells that trade in, hands you the keys to a new one and then checks to see if you can afford it ..... Do better please ! People deserve to be treated better, I really hope we were only treated this way because of a lack of income and this isn’t how you are treating your residents.