Tyrrell House

Positive Reviews:

• Tyrrell House is described as having a warm, inviting atmosphere with staff that deeply care for every resident, catering to their individual needs.
• Many reviewers praise the great staff, noting their kindness, compassion, and willingness to go above and beyond for residents and their families.
• Recent management changes have led to significant improvements, with conditions much better and an impressive turnaround noted.
• Activities are well-organized, with special mention of the efforts to make holidays festive and engaging for residents.
• The facility is described as clean, well-kept, with excellent care provided, including delicious meals and snacks.
• Communication with families is highlighted as a strong point, with staff being attentive and responsive to questions and needs.

Negative Reviews:

• Some reviews mention the facility needing a good cleaning and slow response times for entry.
• There are serious allegations of medication theft by a staff member and abuse by another, raising concerns about resident safety and staff conduct.
• Complaints about the quality of care, including differences in meals provided to different parts of the facility, and concerns about the adequacy of assistance provided to residents.
• Issues with management and staff behavior are mentioned, including poor business relations and rudeness.

Mixed Feedback:

While many reviews highlight the caring nature of the staff and the improvements made under new management, there are significant concerns about cleanliness, safety, and the consistency of care. Prospective residents and their families may want to consider both the positive changes and the areas of concern when making a decision.