📞 Call for pricing and availability: (800) 780-8101
The Palazzo
6246 North 19Th Avenue, Phoenix, AZ 85015
For Pricing & Availability
(800) 780-8101To Reach a Resident
(602) 433-6300Estimated Pricing
Price Comparison
The Palazzo Description
The Palazzo is a Full-Continuing Care Community offering Independent Living, Assisted Living, Skilled Nursing, and Memory Care. Our programs are created to accommodate a resident’s specific needs. Independent Living offers social activities,nutritious meals, housekeeping services and care as needed. Assisted Living is for those requiring 24/7 care and a personalized care plan. Skilled Nursing is available for residents who are transitioning from a hospital stay and are in need of rehabilitation or more long term care. Memory Care specializes in loving and compassionate assistance for your loved one who suffers from Alzheimer’s/Dementia.
What makes us different from other care communities are our newly renovated facilities. We encourage you to check out the renovations we’ve done at our gallery page. On top of that, we offer some of the biggest assisted living apartments in Central Phoenix. Our 1B1B, for instance, has a size of 670 sq.ft. while our 2B2B has 960 sq.ft. Seniors living in one of our facilities will enjoy our big, open spaces together with our salon, bar, live music, and other entertainment.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Independent Living
Independent living offers seniors the freedom to enjoy their retirement in a supportive community setting, with amenities and activities tailored to their active lifestyle.
View other Independent Living communities in Phoenix
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Phoenix
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Phoenix
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Phoenix
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Phoenix
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Summary of Reviews:
- Several reviews highlight issues with management and staffing, including lack of respect for employees, understaffing, and unprofessional behavior from some staff members.
- Concerns were raised about the lack of attention to patients' needs, particularly on the 2nd floor, and long wait times for assistance.
- Positive remarks were made about the facility's handling of COVID-19 policies and procedures, ensuring the safety of residents and staff.
- Mixed experiences were shared regarding the quality of care and support for residents, with some noting excellent staff and management while others reported neglect and abuse.
- The facility's renovations and common areas received praise for their attractiveness and the sense of community they foster among residents.
- Issues with the skilled nursing department were specifically mentioned, including dirty rooms and a lack of timely response to residents' needs.
- Some reviews commend the facility for its beautiful environment, friendly and professional staff, and the positive impact on residents' quality of life.
- Concerns were raised about the treatment of specific residents, including allegations of neglect and the need for investigation.
- Overall, experiences vary widely, with some expressing satisfaction and others highlighting significant areas for improvement.
Reviews
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The Palazzo Videos
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 4
Quality measure rating: 4
Long-term quality measure rating:
5
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: Sept. 19, 1985
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 60
Total current residents: 47
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 3
Number of payment denials: 0
Number of fines: 1
Total cost of fines: $7100
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-07-28 | 2022-09-12 | D | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2022-07-28 | 2022-09-12 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-07-28 | 2022-09-12 | D | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2022-07-28 | 2022-09-12 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-07-28 | 2022-09-12 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2022-07-28 | 2022-09-12 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk. |
| 2020-10-02 | 2020-11-16 | D | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2020-10-02 | 2020-11-16 | D | Egress Deficiencies | Install proper backup exit lighting. |
| 2020-10-02 | 2020-11-16 | E | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2020-10-02 | 2020-11-16 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2020-10-02 | 2020-11-16 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2020-10-02 | 2020-11-16 | E | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2020-10-02 | 2020-11-16 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2020-10-02 | 2020-11-16 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2020-10-02 | 2020-11-16 | E | Services Deficiencies | Have elevators that firefighters can control in the event of a fire. |
| 2020-10-02 | 2020-11-16 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2020-10-02 | 2020-11-16 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that testing and maintenance of electrical equipment is performed. |
| 2020-10-02 | 2020-11-16 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2019-01-23 | 2019-03-11 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2019-01-23 | 2019-03-11 | F | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-01-23 | 2019-03-11 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-01-23 | 2019-03-11 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2019-01-23 | 2019-03-11 | F | Services Deficiencies | Have elevators that firefighters can control in the event of a fire. |
| 2019-01-23 | 2019-03-11 | E | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2019-01-23 | 2019-03-11 | F | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2019-01-23 | 2019-03-11 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2019-01-23 | 2019-03-11 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-01-23 | 2019-03-11 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2019-01-23 | 2019-03-11 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-07-28 | 2022-08-30 | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2022-07-28 | 2022-08-30 | D | Resident Assessment and Care Planning Deficiencies | PASARR screening for Mental disorders or Intellectual Disabilities |
| 2022-07-28 | 2022-08-30 | E | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-07-28 | 2022-08-30 | E | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2022-07-28 | 2022-08-30 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-07-28 | 2022-08-30 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-07-28 | 2022-08-30 | E | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| 2022-07-28 | 2022-08-30 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-07-28 | 2022-08-30 | E | Infection Control Deficiencies | Implement a program that monitors antibiotic use. |
| 2022-07-28 | 2022-08-30 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. |
| 2022-07-28 | 2022-08-30 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-07-28 | 2022-08-30 | E | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2022-07-28 | 2022-08-30 | E | Administration Deficiencies | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. |
| 2020-10-01 | 2020-11-16 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2020-10-01 | 2020-11-16 | B | Nursing and Physician Services Deficiencies | Post nurse staffing information every day. |
| 2020-10-01 | 2020-11-16 | E | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2020-10-01 | 2020-11-16 | E | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2020-10-01 | 2020-11-16 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-10-01 | 2020-11-16 | D | Environmental Deficiencies | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| 2019-01-18 | 2019-03-08 | D | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2019-01-18 | 2019-03-08 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2019-01-18 | 2019-03-08 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2019-01-18 | 2019-03-08 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2019-01-18 | 2019-03-08 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2019-01-18 | 2019-03-08 | E | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-01-18 | 2019-03-08 | E | Quality of Life and Care Deficiencies | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. |
| 2019-01-18 | 2019-03-08 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-06-08 | $650 |
| 2020-10-01 | $7,100 |
What is in the Neighborhood
- The closest city is Alhambra which is 2.8 miles away and has a population of 127,764 (small city).
- The average income is $40,429, which is very low compared to other zip codes.
- Weather
- High Temperature: 98
- Low Temperature: 59
- Average Temperature: 80.0
- Day Breakdown: The area gets 51 days of rain and 313 days of sun
- Precipitation: 0.4 inches a year
- The median age is 33.8 years old, low compared to other cities.
- 4.63% of the population are Veterans which is a average percentage of Veterans compared to other cities.
- 19.24% of the population are Foreign-born which is a average percentage of Foreign-born compared to other cities.
- The population is 2% American Indian and Alaska Native, 3% Asian, 6% Black or African-American, 32% Hispanic or Latino, and 56% White.
- The average life expectancy in zip code is 78.59 years old, which is average compared to other zip codes.
- Air Quality: Good Days 60.0, Moderate Days 168.0, Unhealthy for Sensitive Groups Days 56.0, Unhealthy Days 13.0, Very Unhealthy Days 6.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Walmart Supercenter
0.6 miles awayFry's Marketplace
0.6 miles awayFry's Food and Drug
1.5 miles awayAlbertsons
1.8 miles awaySprouts Farmers Market
1.8 miles awayTransportation
19th Ave/ Montebello
0.5 miles awayBus Stations
11115
0.1 miles away11080
0.1 miles away11114
0.2 miles away11079
0.3 miles away11081
0.3 miles awayBanks
Chase
0.2 miles awayBank of America
0.4 miles awayWells Fargo
0.4 miles awayFirst Bank
0.7 miles awayDesert Financial Credit Union
0.7 miles awayHospitals
Abrazo Central Campus
0.2 miles awayThe CORE Institute Specialty Hospital
0.2 miles awayNorth Phoenix Heart Center
0.8 miles awaySaint Joseph's Hospital Huger Mercy Living Center
1.3 miles awayCalvary Healing Center
2.1 miles awayPharmacies
Walgreens
0.3 miles awayCVS Pharmacy
0.5 miles awayWalmart Pharmacy
1.8 miles awayFairmont Pharmacy
1.9 miles awayDentists
Bright Now! Dental
0.5 miles awayCornerstone dental care
1.7 miles awayCute Smiles 4 Kids
2.7 miles awayGlendale Dental Group
3.1 miles awayAspen Dental
3.9 miles awayParks
Washington Park
0.2 miles awaySolano Park
0.7 miles awayJohn F. and Mary P. Long Homestead Park
1.1 miles awayCamelBackyard Community Food Hub
1.3 miles awayColter Park
1.3 miles awayPlaces of Worship
First Methodist Episcopal Church of Glendale
4.9 miles awayRoosevelt community church
5.1 miles awayThe Church of Jesus Christ of Latter-day Saints
16.3 miles awayShopping
Christown Spectrum Mall
0.5 miles awayMetrocenter Mall
3.4 miles awayMy Florist Plaza
4.4 miles awayDesert palm
6.8 miles awayDesert Sky Mall
7.9 miles awayCulture
The Torch Theatre
2.2 miles awayAmphitheatre
2.7 miles awayEric Fischl Gallery
3.2 miles awayLisa Sette Gallery
3.6 miles awayPhoenix Center for the Arts
4.9 miles awayRestaurants
Mandarin Super Buffet
0.6 miles awayAuthentic Liberian Cuisine
0.8 miles awayRaffaeles Pizza
0.8 miles awayThai Lotus
0.8 miles awayLenny's burger
1.0 miles awayGet exact pricing & check availability
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Licensing
This community is licensed by the state of AZ. It is a very large-sized community with 236 total beds.Disclaimer
My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
Get exact pricing & check availability
By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
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