đź“ž Call for pricing and availability: (800) 780-8101

Desert Haven Care Center

2645 East Thomas Road, Phoenix, AZ 85016

Nursing Home
My image My image

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(602) 956-8000

Estimated Pricing

Studio
Estimated $5,436

Price Comparison

  • Average City Price: $6,163
  • Average State Price: $6,000
  • Average National Price: $7,508


  • Desert Haven Care Center Description

    Desert Haven Care Center is a community that offers nursing care and is about 3.6 miles outside Phoenix, Arizona. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 6.3 out of 10 making it the 111th highest rated community in the city out of 127 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Phoenix


    Community Reviews

    6.3
    Desert Haven Care Center
    Based on My Caring Plan's proprietary scoring, including 44 reviews across the web

    Ranking

  • Ranking in City: 119 out of 137 communities in Phoenix
  • Ranking in State: 836 out of 926 communities in AZ
  • Facility and Grounds B

    Care B

    Staff B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Summary of Reviews:

    • Several reviews mention concerns about staff behavior, including being shady about names, showing favoritism, and being rude or unprofessional. There are also allegations of theft, including cigarettes and clothing.
    • Complaints about the facility's conditions are common, with mentions of poor cleanliness, presence of roaches, and inadequate food quality. Some reviews describe the conditions as deplorable and even suggest abuse due to neglect.
    • There are serious concerns about patient care, including delayed responses to needs, mismanagement of medication, and failure to recognize or treat medical emergencies properly. One review specifically mentions a severe UTI turning septic due to staff negligence.
    • A few reviews highlight positive aspects, such as caring staff, good teamwork, and efforts to improve the facility through upgrades and a focus on resident mobility. Some reviewers see a positive change and describe the environment as family-oriented.
    • There are mixed opinions about the management and overall operation of the facility, with some praising the care provided and others warning potential clients to investigate the facility first due to concerns about professionalism and accreditation.


    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others


    Connect with a Free Senior Living Advisor

    Our Senior Living Advisors are free and can guide you through the process of finding a new home. They can walk through the different options in your area as well as listen to your needs to make sure you find the right fit.



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 3
    Quality measure rating: 3
    Long-term quality measure rating: 3


    Nursing Home Overview

    Participation date: Feb. 4, 1975
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 115
    Total current residents: 84
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 3
    Number of payment denials: 0
    Number of fines: 5
    Total cost of fines: $11658


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-12-01 2023-01-20 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2021-08-27 2021-10-01 E Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2021-08-27 2021-10-01 E Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2021-08-27 2021-10-01 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2021-08-27 2021-10-01 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2019-06-07 2019-07-12 D Smoke Deficiencies Install an approved automatic sprinkler system.
    2019-06-07 2019-07-12 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-06-07 2019-07-12 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2019-06-07 2019-07-12 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2019-06-07 2019-07-12 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-06-07 2019-07-12 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2019-06-07 2019-07-26 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure that testing and maintenance of electrical equipment is performed.
    2019-06-07 2019-07-12 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-12-01 2022-12-05 D Resident Assessment and Care Planning Deficiencies PASARR screening for Mental disorders or Intellectual Disabilities
    2022-12-01 2022-12-05 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-12-01 2022-12-05 E Nursing and Physician Services Deficiencies Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    2022-12-01 2022-12-05 B Nursing and Physician Services Deficiencies Post nurse staffing information every day.
    2022-12-01 2022-12-05 D Quality of Life and Care Deficiencies Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    2022-12-01 2022-12-05 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2022-12-01 2022-12-05 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2022-12-01 2022-12-05 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2022-12-01 2022-12-05 D Resident Rights Deficiencies Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    2022-02-04 2022-02-17 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2022-02-04 2022-02-17 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2022-02-04 2022-02-17 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2022-02-04 2022-02-17 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting.
    2022-02-04 2022-02-17 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2022-02-04 2022-02-17 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2022-02-04 2022-02-17 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2021-08-27 2021-09-01 E Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2021-08-27 2021-09-01 D Resident Assessment and Care Planning Deficiencies PASARR screening for Mental disorders or Intellectual Disabilities
    2021-08-27 2021-09-01 E Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2021-08-27 2021-09-01 E Nursing and Physician Services Deficiencies Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    2021-08-27 2021-09-01 E Administration Deficiencies Provide timely, quality laboratory services/tests to meet the needs of residents.
    2021-08-27 2021-09-01 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-08-27 2021-09-01 D Administration Deficiencies Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    2021-08-27 2021-09-01 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-08-27 2021-09-01 D Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2019-06-05 2019-07-29 D Resident Rights Deficiencies Ensure that residents are fully informed and understand their health status, care and treatments.
    2019-06-05 2019-07-29 D Resident Rights Deficiencies Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    2019-06-05 2019-07-29 D Resident Assessment and Care Planning Deficiencies Plan the resident's discharge to meet the resident's goals and needs.
    2019-06-05 2019-07-29 D Resident Assessment and Care Planning Deficiencies Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
    2019-06-05 2019-07-29 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-06-05 2019-07-29 E Nursing and Physician Services Deficiencies Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    2019-06-05 2019-07-29 E Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2019-06-05 2019-07-29 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2019-06-05 2019-07-29 E Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2020-06-09 $7,100
    2020-08-17 $650
    2020-09-07 $983
    2021-05-24 $1,300
    2021-06-28 $1,625
    2021-08-27 $7,100

    What is in the Neighborhood

    General Area Overview
    • The closest city is Phoenix which is 3.6 miles away and has a population of 1,563,025 (medium sized city).
    • The average income is $138,165, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 98
      • Low Temperature: 59
      • Average Temperature: 80.0
      • Day Breakdown: The area gets 51 days of rain and 313 days of sun
      • Precipitation: 0.4 inches a year

    Demographic Overview
    • The median age is 33.8 years old, low compared to other cities.
    • 4.63% of the population are Veterans which is a average percentage of Veterans compared to other cities.
    • 19.24% of the population are Foreign-born which is a average percentage of Foreign-born compared to other cities.
    • The population is 2% American Indian and Alaska Native, 3% Asian, 6% Black or African-American, 32% Hispanic or Latino, and 56% White.

    Health and Safety Overview
    • The average life expectancy in zip code is 78.59 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 60.0, Moderate Days 168.0, Unhealthy for Sensitive Groups Days 56.0, Unhealthy Days 13.0, Very Unhealthy Days 6.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Fry's Food and Drug
    0.4 miles away
    EL Super
    0.5 miles away
    Sprouts Farmers Market
    1.1 miles away
    Walmart Supercenter
    1.3 miles away
    Whole Foods Market
    2.0 miles away

    None Found

    Bus Stations

    North 26th Street and East Thomas Road
    0.1 miles away
    11972
    0.1 miles away
    12906
    0.3 miles away
    14563
    0.4 miles away
    18037
    0.4 miles away

    Banks

    Chase
    0.4 miles away
    Bank of America
    1.5 miles away
    Bank of Arizona
    2.1 miles away
    First Bank
    2.1 miles away
    Comerica Bank
    2.1 miles away

    Hospitals

    Phoenix Children's Hospital
    0.9 miles away
    Abrazo Arizona Heart Hospital
    0.9 miles away
    Valley Hospital
    1.0 miles away
    Maricopa Medical Center
    1.5 miles away
    Arizona State Hospital
    1.7 miles away

    Pharmacies

    CVS Pharmacy
    0.3 miles away
    Walgreens
    1.1 miles away
    Fairmont Pharmacy
    3.6 miles away

    Dentists

    Savon Dental
    0.8 miles away
    Arizona Biltmore Dentistry
    1.7 miles away
    Arcadia Dental Arts
    2.0 miles away
    Arcadia Modern Dentistry
    2.3 miles away
    Western Dental
    2.6 miles away

    Parks

    Perry Park
    0.5 miles away
    Urbandale Park
    0.9 miles away
    Los Olivos Park
    1.2 miles away
    Virginia Park
    1.5 miles away
    Edison Park
    1.7 miles away

    Places of Worship

    Roosevelt community church
    3.2 miles away
    First Methodist Episcopal Church of Glendale
    10.2 miles away
    The Church of Jesus Christ of Latter-day Saints
    10.7 miles away

    Shopping

    Desert palm
    1.5 miles away
    My Florist Plaza
    3.5 miles away
    Christown Spectrum Mall
    5.0 miles away
    Scottsdale Fashion Square Mall
    5.5 miles away
    Arizona Mills
    7.3 miles away

    Culture

    Armstrong Prior Gallery
    1.4 miles away
    Lisa Sette Gallery
    2.7 miles away
    Eastlake Amphitheatre
    2.7 miles away
    Phoenix Center for the Arts
    2.9 miles away
    Teatro Bravo
    3.0 miles away

    Restaurants

    Long Wongs Wings
    0.2 miles away
    Jerry's
    0.5 miles away
    Casita Del Mar
    0.8 miles away
    Rosita's Place
    1.1 miles away
    Khyber Halal
    1.1 miles away

    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.


    Google map of Desert Haven Care Center

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



    Senior Housing Articles

    How to pay for assisted living

    Assisted living may be an excellent option for you or a loved one. You may have chosen this senior housing option to maintain your independence and boost your social life, while getting some daily help with tasks...

    Read More
    Independent Living vs. Assisted Living

    Senior housing can be a tough choice. You’ll want to find the best fit for your current and future needs...

    Read More
    Assisted Living vs. Nursing Homes

    Finding the right senior housing is no easy feat. In particular, it’s challenging to know what your loved one’s needs are now – and what they’ll be in the future...

    Read More