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The Laurels Of Willow Creek
11611 Robious Road, Midlothian, VA 23113
Based on 75 reviews
Services and Housing OptionsIndependent Living, Memory Care, Nursing Home, Hospice, Respite, Respite, Skilled Nursing, Rehabilitation
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The Laurels Of Willow Creek DescriptionNestled in the heart of Midlothian, Virginia and just two miles from Johnston-Willis Hospital lies The Laurels of Willow Creek: a 120-bed skilled nursing and rehabilitation center. Nestled in Chesterfield County, our facility offers easy access to Route 288 and the Powhite Parkway. The Laurels of Willow Creek is your one-stop shop for expert, short-term rehabilitation services. We take pride in helping our guests transition back into successful community living. As a rehabilitation guest, you will have the privilege of having access to an esteemed physiatrist – one who is knowledgeable in physical medicine and recovery – that works with your therapists to ensure a speedy transition from hospital back into your home.
Respite CareNow more than ever, let's take a breather! The Laurels of Willow Creek provides short-term respite care, giving guests and their family or caregivers a much needed break to unwind, revitalize and heal. At The Laurels of Willow Creek, families and caregivers can take a break from the tireless responsibility that comes with caring for seniors or individuals with unique medical needs - 24-hour skilled nursing care is available to provide respite.
DiningOur exclusive private dining room is the perfect place to celebrate special moments with your loved ones while enjoying a unique and intimate culinary experience during your stay.
Parent OrganizationThe Laurels Of Willow Creek is a member of a larger group of communities called Laurel Health Care Company
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AmenitiesThe Laurels of Willow Creek provides guests with a variety of amenities to make their stay comfortable. Private guest rooms are available for visitors, and the property is wheelchair accessible. Guests can enjoy private dining, as well as a rehab gym, spa, beauty and barber shop, and a garden courtyard. Cable/satellite television hookups and Wi-Fi internet access are also provided, along with a daily newspaper.
home health services
skilled nursing & rehabilitation
a registered dietitian
in-house therapy team
home health care
fine dining program
short-term respite stays
elegant dining atmosphere
Employee Reviews for Laurel Health Care Company in Midlothian, Virginia
2.86 out of 5 stars. Based on 7 reviewsOverall, employees have mixed feelings about working for Laurel Health Care Company in the Midlothian, VA area. Many appreciate the team environment and recognition of hard work, but there is a high turnover rate due to being underpaid and working short. The work environment can be stressful, and there is a lack of leadership and trust. There have been outbreaks that were ignored or kept a secret by management, and housekeeping is not up to par. The job itself is okay, but sometimes more is asked than what can be given due to lack of staff. However, employees have enjoyed the flexibility and working with the social worker and observing what they do on a day to day basis.
Employee Reviews for Laurel Health Care Company
3.19 out of 5 stars. Based on 582 reviewsOverall, employees have mixed reviews about working for Laurel Health Care Company. Many appreciate the friendly staff, great administrative staff, complex medical cases, good benefit package, great work environment, and supportive management. However, employees also express concerns about the lack of fair pay, short staffing, poor work culture, lack of diversity in management, lack of resources, and toxic staff. Advice to management includes raising compensation for hardworking employees, conducting exit interviews, investing in employees and providing them with the resources they need to succeed, and being more compassionate to employees' problems.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 4 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 3-star short-stay rating and a 4-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 09/24/91 and is run by a for profit organization. It is a large-sized nursing community with 120 nursing beds. Currently, there are 116 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $82,602.00. The facility has had 7 substantiated complaints reported in the last 3 years that resulted in a citation.
Staff RatingsThe Laurels Of Willow Creek, a nursing home, unfortunately, falls short in multiple staffing categories, underlying its 1-star staff rating. It stands in the bottom 30% of facilities concerning nursing aid staffing hours, with only 1.86 hours per resident per day, falling behind the state's average of 1.94 hours. Similarly, it ranks in the bottom half for both LPN and RN staffing hours, providing 0.86 and 0.49 hours per resident per day respectively, compared to the state's averages of 1.02 and 0.6. Licensed staffing hours too are at a low with 1.35 hours, placing the facility in the bottom 40% and below the state's average of 1.62 hours. Despite these shortcomings, The Laurels Of Willow Creek performs exceedingly well when it comes to physical therapist staffing hours per resident per day, where it is in the top 20% of facilities. It provides 0.14 hours, surpassing the state's average of 0.08 hours, indicating focused efforts in physical therapy.
Covid DataThe Laurels of Willow Creek is a nursing home that falls within the lower half of facilities when it comes to the rate at which residents are up-to-date with their latest vaccinations. Despite being in the lower half regionally, the facility's resident vaccination rate is modestly higher than the state average, with a percentage of 64.6% compared to the state's average of 61.9%. Conversely, concerning the staff's vaccination rate, The Laurels of Willow Creek is in the bottom 40% of facilities. Its staff vaccination rate trails significantly behind the state average, sitting at just 9.9% compared to the state's average of 25.9%.
Quality MeasuresThe Laurels of Willow Creek, an esteemed nursing home, prides itself in having a 4-star quality measure rating, one of the highest ratings possible. However, like any institution, it has areas of improvement. The home rests in the bottom 40% when readying the percentage of residents with depressive symptoms (at 6.29%) which is slightly above the state average (5.84%). The facility also falls into the lower half of homes when examined for the percentage of residents whose mobility has decreased over time, with a rate of 15.38%, although this figure is lower than the state's 18.49%. Additionally, The Laurels holds a position in the bottom 20% for the percentage of residents who have been prescribed antianxiety or hypnotic medication, with a rate of 28.89% that exceeds the state average of 19.87%. On a more positive note, they are in the top 40% of facilities when evaluating the percentage of respective residents whose need for daily assistance has increased; at 11.32%, this rate is considerably less than the states 17.23% average.
Emergency and Hospitalization Quality MeasuresThe nursing home known as The Laurels Of Willow Creek has a mixed record when it comes to various medical events and metrics. In terms of hospitalizations per 1000 days, the facility falls into the bottom half of establishments, reporting 1.74 hospitalizations, a number that exceeds the state's average of 1.49. However, in terms of outpatient emergency department visits per 1000 days, The Laurels Of Willow Creek ranks in the top 20% of facilities, with a rate of 0.46, which is below the state's average of 1.11. A positive note for the nursing home is in the category of short-stay residents who had outpatient emergency department visits. In this regard, the nursing home surpasses half of the other facilities, with 10.92% of short-stay residents having outpatient emergency department visits, a figure that falls below the state's 13.11%. Lastly, The Laurels Of Willow Creek is performing well in terms of rehospitalization of short stay residents post-nursing home admission, ranking in the top 40% of facilities. They hold a rate of 19.76%, which is lower than the state's 22.09%.
Things to do in the Area
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
I am so grateful that Laurels of Willow Creek is offering the outdoor visiting now! I have been able to visit with my family member outside during a time that is convenient for me. This has made such a huge difference in my grandmother's attitude, and it reassures me that she is receiving the best care. As someone who has worked in healthcare for almost 20 years, finding a facility that is trustworthy is very important. I am glad I can count on Willow Creek to care for my loved one, especially during this scary time.
The customer service here is very terrible! I arrived and honestly me and my grandma were let in by a nice mam and he was very helpful and welcoming! when we got to my grandfather's room, it took almost 30 mins for someone to come and change him, the nurses can be very rude and snippy, i was ignored by one nurse and just very bad communication, didn't feel welcomed AT ALL and if i could i would have my family member somewhere else. DO BETTER, if you dont want to help people, dont be a nurse!
I would not wish this place on my worst enemy. Would rate it zero stars if pissible. People who can't feed themselves would starve if not for family and friends. Aides just drop food on table, quite often out of reach, and leave. Incontinent patients are handled very rough. Don't let the entrance lobby fool you. Walk through the hallways.
This review is about the skilled nursing short-term stay (SNF) at Willow Creek. PROS: There are some genuinely kind, caring, competent, friendly staff and therapists. The activities staff is great, and the activities room is staffed and available on the weekends. Large gym. Fresh cookies at 2:30pm. Has a lot of potential if they put people (their own staff and patients) before profits.CONS: Unacceptable care for incontinent patients and patients who cannot walk, transfer independently, or verbalize their needs. Poor wound management (although they advertise on their website "wound healing and wound prevention program"). My father was there for 5 weeks with a simple wound on his butt, but it didn't heal because they regularly left him in urine-soaked diapers/pants with an uncovered wound, despite discussions with nursing staff about putting him on a schedule to keep him clean and dry. I was there almost daily and often cleaned/changed him and dressed the wound myself because no one was available to do it. Call bells were not answered in timely manner or not at all. My father was initially given a moldy mattress. Then a worn out mattress with a huge dip in the middle. This was finally replaced when I raised a stink with the ADON. Questionable cleaning/disinfection procedures: a previous patient's supplies stayed in the room for over a week despite my telling staff that it was there PRIOR to my father moving in to the room. Understaffed; lack of training of many direct care staff in incontinence management, wound prevention and management, and protecting patient modesty and dignity. Apathetic or no response to these concerns by the Administrator and nursing director. There's more, but I'll stop here. You have a choice of SNFs / nursing homes for yourself or your loved one. Don't make my mistake. Go elsewhere. This facility has been reported.(After a week back home at assisted living, my father's wound is almost healed because they have been keeping him clean and dry. A home health wound nurse is following him.)
I'll write a more extensive review later. For now what you to know is don't put your loved ones here here. Especially if the elderly. A rehab facility they're not they want to be but they're not. You only get therapy 30 minutes that's it. 30 minutes of speech 30 minutes of OT and 30 minutes of Pt. The therapy staff is wonderful! But if you want real rehab go to Sheltering Arms they know what they're doing and it is no comparison.
My mother was here for a short period, while the asst nursing director Deanna was most excellent and many of the Nurses under her were as well, including OT and PT, however, there was only a small handful of CNAs that we're qualified and cared. Watching the others handle my mother leftMe in tears, literally man handling her at times. What's worse is the inability of those who work the weekend shift demanding originals of legal paperwork as it's their policy and then it became law. What really chaps my butt us that they had my mom sign documents in an altered and in fit state to do so. So after the fact I sign it as her atty in fact under the power of attorney.Once my mother passed, I started to receive bills from them, I sent them letters notifying them of my mothers death, included a death certificate and the fact that the estate was at a zero balance and unable to pay this bill, had to do that twice. The third bill, yes you read right! It's now in my name. So some nitwit in billing ILLEGIALLY changed the account to my name!I call and leave messages but they are never available, I'm told they will call back, fat chance! Time to get the attorney involved, not to mention the FTC and any other alphabet agency. Game on Laurels! Batter up!
Just an honest review here. Place is immaculate. Food needs to improve.Weekend care could be better, maybe short-staffing has impacted this somewhat. Where they really excel is in the areas of coordination, communication, and compassion. No doubt at all how much they care about the patients and their families. It was a pleasure dealing with the staff as we tried to navigate all of the issues my mother faced. She is coming home much better than she went in and it is all due to the wonderful staff. Thank You.
I was a patient for 10-12 days. The most awful place I could have imagined, with the exception of the PT and OT. The bed was halflf filled with material and seemed.a half mattress on rocks on the forest floor. The assistants (not nurses), were loud at every hour, and would not answer help lights. The nutritionist never could get your food planned. Occasionally a good nurseI pray that I am NEVER SENT THERE AGAIN@
My husband stayed at this facility for just a little under a month before we gave them our 5 day notice that I was taking him home. My husband was involved in a serious motorcycle accident and suffered 2 broken legs, pelvis, and other injuries. I choose this place because it was close to the hospital and I got good vibes from their website and from the admissions team but it was probably one of the worst experiences that my husband and I both faced. From the time he was admitted to the time he left was a nightmare. They had none of his pain meds and went well over 12 hours in excruciating pain before the pharmacy delivered them and also didn’t have his insulin and went far too long without it. Along with broken bones my husband also suffered a TBI and has weak muscles in his hands. He dropped a pain pill in front of his nurse and she put no effort into finding it and made him wait another 4 hours before receiving another one. He once dropped his pills on the floor and the nurse was going to pick them back up off the floor and make him take them. That is unacceptable and just disgusting. I’ve been on the phone with my husband for over an hour on many occasions and he had been hitting the call button over and over again and no one would ever come in his room. I had to hang up several times and call up there myself and make someone go check up on him. He is also diabetic and they did a horrible job controlling his sugars. Half the time they either under corrected or over corrected his sugars. It’s pretty sad that I had to get an order from his doctor to keep juice on his bedside table at all times because it takes them 40 minutes to correct a low blood sugar or that I had sneak him glucose shots to have because the nurses took far too long to respond to calls. He would get his meals but hadn’t been given his insulin yet or had his sugars checked. They never washed him and came home absolutely filthy and had a lot of gross crusted stuff around his Catheter. The nurses had horrible bedside manner. PT and OT were probably the only good thing about that place and even then they didn’t do much. I drove 2 hours to do a training session and didn’t do anything and then wanted me to drive another 2 hours to do more training when all of that could have been done the 1st time I was there. My husband would call me bawling his eyes out because of how horrible that place was. His social worker put very little effort into finding him a home health agency to take his case. I was told that she was working hard but the day we left we never heard a single word from her again. It took his primary doctor all of 2 hours to find someone. We left that place with no instructions on how to care for his wounds or his catheter. Thankfully he has a wonderful primary doctor that took care of everything we need. They never gave us back his clothes that I brought to him and even sent him home in another man’s boxers. I spoke to several members of the staff about my concerns but my last email sent to Deanna went unaddressed. She told me she was looking into everything but then not a single word from her since.Please do not send a loved one here. Find somewhere better.
Recently my mother had to be medically transported from Florida to the Laurels at Willow Creek for a brief stay. It was a stressful time as our family was deeply concerned about my mother's well-being. The Director of Marketing, Pamela, made sure everything about the transition was smooth from handling the complicated paperwork to ensuring her health care personnel were ready to receive her and help. It was truly a blessing that Pamela was in our life for this time, and we are grateful to all who took such good care of my mother at the Laurels of Willow Creek. Thank you!
AT Home Care Home Health and Hospice work very closely with The Laurels of Willow Creek. The community is always clean and the team members are very friendly. My clinical co-workers are very complimentary of the patient care and communication. Whether staying for short-term rehab or long term care, I would recommend The Laurels of Willow Creek.
Our family experienced Very frustrating and inadequate nursing for mothers rehab particularly during overnight hours. Physical therapy team was excellent and admissions portrays an overall positive expectation despite cautionary comments from others regarding the care previously received. Some nurses were rude with unprofessional attitude.
This place is a great establishment. They do a great job bridging the gap between the hospital and home. I am very happy with my stay here and the therapy and care I have received. I would highly recommend this place to anyone. Thank you to all of the staff for everything you have done for myself and my family!
I am currently long-term resident living here full-time. I always feel safe and cared for here. The therapy department does an amazing job and works so hard. The aides and nurses really seem to care about us. I love the activities staff and all they do for us and all of the activities they offer. The administrator really shows us he cares about our concerns.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-03-30||2022-05-10||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have proper power supply for life support equipment.|
|2022-03-30||2022-05-10||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have a battery powered remote alarm panel in a location accessible by operating personnel.|
|2019-03-21||2019-05-22||F||Construction Deficiencies||Use approved construction type or materials.|
|2019-03-21||2019-05-22||E||Egress Deficiencies||Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.|
|2019-03-21||2019-05-22||D||Smoke Deficiencies||Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.|
|2019-03-21||2019-05-22||C||Smoke Deficiencies||Provide properly protected cooking facilities.|
|2019-03-21||2019-05-22||E||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
|2019-03-21||2019-05-22||D||Smoke Deficiencies||Install smoke barrier doors that can resist smoke for at least 20 minutes.|
|2019-03-21||2019-05-22||F||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
|2019-03-21||2019-05-22||B||Miscellaneous Deficiencies||Provide a written emergency evacuation plan.|
|2019-03-21||2019-05-22||B||Gas, Vacuum, and Electrical Systems Deficiencies||Meet requirements for the use of electrical equipment.|
|2019-03-21||2019-05-22||D||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
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