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The Laurels Of Charlottesville
490 Hillsdale Drive, Charlottesville, VA 22901
Based on 38 reviews
Services and Housing OptionsIndependent Living, Nursing Home, Hospice, Respite, Respite, Skilled Nursing, Rehabilitation
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The Laurels Of Charlottesville DescriptionTucked away in Charlottesville, The Laurels is a mere stone's throw from Fashion Square Mall and the Charlottesville Senior Center - just off U.S. Route 29 North! Our expansive 120-bed facility provides comprehensive short and long-term rehabilitative services, as well as transition assistance. Our renowned nursing and rehab professionals are not only revered for their expertise, but also praised for their compassionate nature. As the number one short-term rehab facility in our area, we craft personalized therapy plans to quickly get our guests back home so they can confidently jumpstart their normal active lives.
Respite CareNow, in this unprecedented time, let's take a moment to give ourselves some much-needed respite! At The Laurels of Charlottesville, short-term respite care offers a much needed break for guests and their family or caregivers - providing the perfect opportunity to take time out, recharge energies and restore balance. At The Laurels of Charlottesville, 24-hour skilled nursing care offers family and caregivers a much needed respite from the rigorous demands of providing around-the-clock care for seniors or individuals with special medical needs.
DiningOur exclusive private dining room is a perfect place for our guests and their families to celebrate special occasions or enjoy an intimate dinner during their stay.
Parent OrganizationThe Laurels Of Charlottesville is a member of a larger group of communities called Laurel Health Care Company
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AmenitiesThe Laurels Of Charlottesville offers its guests many amenities to ensure they have a pleasant stay. The facility provides private guest rooms, as well as wheelchair accessible buses. There is also a private dining room and a rehab gym available. Guests may also take advantage of the spa, beauty and barber shop, courtyard garden, cable/satellite television hookups, Wi-Fi internet access, and daily newspaper.
Rehabilitation Services and AmenitiesThe Laurels of Charlottesville offers comprehensive rehabilitation services, including occupational therapy, physical therapy and speech therapy. The facility provides person-centered functional therapy as well as post-assisted living care, palliative and respite care, bariatric care, dialysis transportation, a post-surgical program, restorative care and outpatient therapy. The Laurels of Charlottesville is committed to providing the highest level of rehabilitative care available.
around-the-clock nursing care
home health services
a registered dietitian
in-house therapy team
home health care
fine dining program
short-term respite stays
elegant dining atmosphere
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Parent Organization Videos
Employee Reviews for Laurel Health Care Company in Charlottesville, Virginia
2.08 out of 5 stars. Based on 13 reviewsOverall, employees of Laurel Health Care Company in the Charlottesville, VA area have expressed dissatisfaction with their working conditions. Employees have reported that the company is short staffed, and that management is not the best. The skilled unit is always busy, and employees often have to stay 1-2 hours after their shift is scheduled to end. Employees have also reported that the new management is horrible, and that the corporate office is not helpful. Payroll issues are also common, with employees not receiving their paychecks or having their checks messed up. Employees have also reported feeling bullied by management, and that there is an inappropriate relationship between the assistant DON and the administrator. Additionally, employees have reported that there are many made up rules, and that management has favorites and will let their best workers go in order to bring in lower paid employees.
Employee Reviews for Laurel Health Care Company
3.19 out of 5 stars. Based on 582 reviewsOverall, employees have mixed reviews about working for Laurel Health Care Company. Many appreciate the friendly staff, great administrative staff, complex medical cases, good benefit package, great work environment, and supportive management. However, employees also express concerns about the lack of fair pay, short staffing, poor work culture, lack of diversity in management, lack of resources, and toxic staff. Advice to management includes raising compensation for hardworking employees, conducting exit interviews, investing in employees and providing them with the resources they need to succeed, and being more compassionate to employees' problems.
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 1
Overall quality rating: 5
Long-term quality rating: 4
Short-term quality rating: 5
Nursing Home Overview
Participation date: 2004-07-22
Ownership type: For Profit
Provider type: Medicare and Medicaid
Nursing home capacity: 120
Total current residents: 112
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of facility incidents: 0
Number of substantiated complaints: 5
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $44,694
Overall RatingsThe Laurels Of Charlottesville is a nursing home with mixed reviews. Awarded a 2-star overall rating, it sits in the bottom 40% of facilities for this metric which fares lower than the state average. This low rating extends to its health inspection performance, where it has also been granted 2 stars, positioning it again in the lower 40% of facilities in terms of health inspection rating, falling short of state norms. However, this nursing home stands out for its superior quality, achieving a 5-star quality rating. This accolade places it in the top 20% of facilities for its standard of quality, a rating that is higher than the average in the state.
Staff RatingsThe Laurels of Charlottesville, a nursing home, unfortunately, holds a 1-star staff rating, which is the lowest possible rating. Their nursing aid staff do work a total of 2.03 hours per resident per day, a figure that exceeds the state average of 1.94 hours, yet this lands them in the bottom half of facilities in this regard. LPN staffing at this nursing home also operates above average, clocking 0.94 hours per resident daily, to slide into the top half of facilities. However, this figure is also beneath the state average of 1.02 hours. The Laurels of Charlottesville settles in the bottom 40% of facilities when it comes to RN staffing, contributing only 0.47 hours per resident per day compared to the state's 0.6 hours. As to licensed staffing, this facility falls in the lower half, with 1.41 hours per resident daily, trailing the state's average of 1.62 hours. However, when it comes to physical therapy, The Laurels of Charlottesville excels, residing in the top 20% of facilities. With physical therapists contributing 0.13 hours per resident daily, they significantly surpass the state's average of 0.08 hours.
Covid DataThe Laurels of Charlottesville nursing home is lagging behind when it comes to up-to-date vaccination rates for both its residents and staff. It falls into the lower 40% of facilities with a resident vaccination rate of 51.7%, significantly less than the state average of 61.9%. The situation is more concerning when it comes to staff vaccination rates. The Laurels is in the bottom half of facilities statewide, with a shockingly low vaccination rate of 14.2%. This is notably less than the state average for staff vaccinations, which stands at 25.9%. The facility's below-average performance in terms of keeping both residents and staff up-to-date with the latest vaccinations calls for immediate attention and intervention.
Quality MeasuresThe Laurels of Charlottesville is a nursing facility renowned for its superior service quality, earning the prestigious 5-star quality measure rating, the highest achievable score. Despite its excellence, the facility does find itself in the bottom 40% when it comes to the percentage of residents who have had a catheter inserted and left in their bladder. With a percentage of 1.38, the facility's rate is higher than the state's average of 1.01. On the other hand, The Laurels of Charlottesville proudly falls in the upper half of facilities in overseeing the maintenance of their residents' mobility, with 14.17% of residents experiencing worsened mobility, compared to the state average of 18.49%. Moreover, the facility is in the top 30% in managing depressive symptoms amongst its residents, with only 0.34% having such symptoms, significantly less than the state's average of 5.84%. Thus, while there are areas for improvement, The Laurels of Charlottesville demonstrates a committed effort to resident care, reflected in their overall performance.
Emergency and Hospitalization Quality MeasuresThe Laurels Of Charlottesville nursing home stands out among facilities in its performance metrics. In the category of hospitalizations per 1,000 days, the nursing home excels, landing in the top half of all facilities with a rate of 1.58. This figure surpasses the state average, which is 1.49. Despite this, when it comes to outpatient emergency department visits per 1,000 days, The Laurels trails behind, falling in the bottom half of facilities with a score of 1.1 compared to the state's higher average of 1.11. This trend continues with the percentage of short-stay residents who had outpatient emergency department visits, where the nursing home's 12.55% is lower than the state's 13.11%, positioning it again in the bottom half of facilities. However, the nursing home shines in terms of the percent of short-stay residents who were rehospitalized after a nursing home admission, where it falls in the top 30% of facilities. Despite its rate of 18.72% being lower than the state's average of 22.09%, this metric reflects positively on the care it provides to short-stay residents.
Things to do in the Area
Places of Worship
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
A friends dad was there, and had been for a few months or so. While he was a patient there he fell on the floor, unsupervised, numerous times. He was given the wrong dosage of meds multiple times. He had suffered many unexplained injuries. Hours would go by, while we visited, and nobody came to check on him. His nurse call button always seemed to be on the floor, under his bed. Very alarming. Other patients would be sitting in the halls, for hours on end, in the same positions. Some screaming, others begging for me to help them or to answer questions for them. One woman would always be sitting in the main hall, facing the wall, alone in her wheelchair, every single time we would visit. So sad! Seniors should never be treated like this! He's a veteran also. Such a shame! Please avoid this place!
I used to work in a county run nursing home in NJ as a dinner cook. This nursing home is so much better!! It is very clean and well kept. They have a wonderful staff and they are very friendly. They are providing the most wonderful care for my Mama!! The food is good. Lots of activities for patients and great physical therapy. It's in a very convenient location!!!!
Top Notch’d service. You would think you were at a 5 star restaurant Or hotel from the attention given to detail from the therapy. Staff always have a smile or kind words to give. Not only do they treat your body but they also treat your mind with positive re-enforcment. From the top in Administrator to housekeeping everyone is always encouraging for the total mind, body and soul rehabilitation. Great job Laurels!!!
So far not so good. My autistic brother was admitted here with a confirmed positive COVID case that we were told nothing about prior to his admission. The case worker from MJH also said she was told nothing of it prior to his being admitted. To top this off we find out we cannot visit because of this positive case. In addition the staff has not been easy to talk to and work with. So far I am not very impressed and would not recommend this facility to anyone that I know based on the poor experience we have had thus far. This facility is not set up to deal with the special needs of my brother, this much is apparent.
My mother has been there since December 2020 ~They are so very good to her~ I cannot imagine her being elsewhere! The entire staff including EVERYONE THAT CLOCKS IN THERE has been nothing but kind and helpful to Mama and us ( her family) we are grateful for the laurels & I highly recommend them🙌♥️♥️♥️♥️♥️
I am 38 years old and was in a pretty serious accident dislocating and breaking both of my ankles. I was non weight bearing when I arrived at the Laurels. I had to learn how to only use my upper body. The OT and PT at the Laurels was absolutely phenomenal. They pushed me and would not let me give up. They wanted to help me get home to my family just as bad as I wanted to get home. The nurses are fantastic and so kind. The CNA's were great a little over worked in my opinion but truly great. They did their very best to answer the call bell as promptly as possible. It didn't always happen quickly, but they did answer and when answered they gave you their full attention.I didn't go to the Laurel's for gourmet meals or 5 star living, I went to the Laurel's for rehab and I am telling you they have an amazing rehab team. I would recommend them over and over again.
Truly one of the best experiences in my life, from the Doctor, nursing staff, cna, administration, kitchen staff and most definitely. My Physical Therapy Team, They Were the Absolute the“Best”. I will always be grateful for my time at This Facility and Truly blessed to have come out of there in good health🙏❤️🙏
My family member has been a skilled nursing care resident of the Laurels of Charlottesville for almost 3 consecutive years. The care my family member receives from the nursing staff is very good, all residents seem happy; there are plenty of activities to keep them engaged. The facility is well cared for, always tidy and presentable. We did experienced some administrative challenges in the beginning but the right people are in place now and everything runs smoothly. The staff has been eager to address and resolve minor inconveniences with missing laundry or dietary needs. Nothing is perfect but given the number of residents on site and the level of care my loved one receives, I recommend Laurels of Charlottesville without reservation.
Both of my parents have lived at the Laurels for several years. My dad passed away last year and the nurses, CNA's, and other staff have all taken my mom under their wing to make sure that she has the support that she needs. She is in the memory care unit and the patience that they exhibit with her is just wonderful to see. It has been difficult these past months to not have much contact with Mom and the other residents I have come to know but I feel confident that they are getting the care and attention they need. I look forward to thanking everyone personally if life ever gets back to normal!
My father has been at the Laurels since July 2019. I can’t say enough about the staff and the level of care they have given to Dad. The rehab facility is excellent and the physical therapists really individualized the exercises for Dad. The CNAs and the Nurses have all been very responsive to the daily care and special needs required for my father’s care [he is now bedridden]. The facility is clean and activities are offered for residents that are engaging. I would give a five star rating except for the food which is pretty standard institutional fare. Once again, it’s the caring staff and administration that make The Laurels a truly exceptional skilled nursing home.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-04-19||2022-05-10||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2020-03-06||2020-09-01||F||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2020-03-06||2020-09-01||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2020-03-06||2020-09-01||F||Miscellaneous Deficiencies||Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.|
|2018-12-13||2019-01-30||F||Construction Deficiencies||Use approved construction type or materials.|
|2018-12-13||2019-01-30||F||Egress Deficiencies||Have properly located and lighted "Exit" signs.|
|2018-12-13||2019-01-30||F||Smoke Deficiencies||Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.|
|2018-12-13||2019-01-30||F||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2018-12-13||2019-01-30||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
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