The Hermitage

Summary of Reviews:

• One review describes a highly negative experience, citing a lack of cleanliness upon arrival, lost personal items, unmet care needs, and issues with billing and refunds. The reviewer also mentions poor communication and difficulty obtaining a refund for overcharges.
• Another review contrasts sharply, praising the facility for excellent care, engaging activities for residents, cleanliness, and a friendly, informative staff. This reviewer highlights the facility's superiority compared to others.
• A grateful family member commends the facility for exceeding expectations in care and support, describing the experience as a blessing and expressing deep appreciation for the staff's efforts.
• A former employee criticizes the facility for declining standards, lack of cleanliness, inadequate resident care, understaffing, and poor management. The review mentions issues with supplies, unreported incidents, and a toxic work environment.
• A resident recounts a troubling stay marked by theft, medication errors, unaddressed maintenance issues, and a lack of accountability from management. The review details a lack of care and professionalism, suggesting a need for leadership changes.
• One brief review simply states a strong negative opinion, indicating the reviewer would not recommend the facility even for pets.
• Concerns are raised about the adequacy of care for residents needing more assistance, with specific examples of neglect and misinformation regarding a resident's injuries and care needs.
• A review acknowledges the cleanliness and upkeep of the facility but criticizes the professionalism and attitude of the Director of Nursing.
• The final review details a distressing experience with memory care, including lack of basic amenities, missing personal items, and unexplained injuries, leading to the resident being removed from the facility.

Overall, reviews of The Hermitage are mixed, with some praising the care and environment, while others raise serious concerns about management, cleanliness, resident care, and professionalism.