The Chelsea At Bald Eagle

Positive Reviews:

• Residents often refer to The Chelsea as their "home away from home," expressing a deep fondness for living there.
• Family members have noted the quick adaptation and happiness of their loved ones at The Chelsea, attributing this to the dedicated staff, including front desk personnel, wait staff, housekeeping, recreation, and nursing staff.
• The care received at The Chelsea has been described as wonderful by both residents and their families.

Negative Reviews:

• Some have observed a decline in the quality of The Chelsea, noting rudeness from the receptionist and billing department, a lack of activities, and concerns about residents' hygiene and clothing.
• Concerns have been raised about staffing issues, including forced overtime, high absenteeism, and a lack of compassion among some staff members.
• There have been reports of inadequate handling of a viral outbreak, with insufficient staffing exacerbating the situation.
• Issues with medication management during the outbreak were highlighted, with some residents reportedly unable to access their prescribed pain relief.

Mixed Reviews:

• While not the worst, The Chelsea at Bald Eagle has been criticized for major flaws that could be easily addressed, particularly in terms of staffing and employee treatment.
• The facility itself is described as aesthetically pleasing and modernly renovated.

General Feedback:

• Some reviews simply express satisfaction with The Chelsea in a concise manner, using words like "good" or mentioning a staff member by name, indicating a personal connection or positive experience.