Springdale Healthcare Center

Reviews of the facility present a mixed picture, with some praising the care provided, particularly by the Therapy department and certain staff members, while others express serious concerns about the overall quality of care, cleanliness, and staff behavior.

• Several reviewers commend the Therapy department and specific staff members for their outstanding care and support, noting improvements in their loved ones' conditions and early discharges.
• A resident of 2 years acknowledges the facility's efforts but points out areas needing improvement such as cleanliness, equipment, and dietary options. They highlight the compassion and attentiveness of certain CNAs and a nurse who listens to residents.
• Positive remarks also include satisfaction with the care provided to a loved one, noting that the caring staff make a significant difference.
• Conversely, numerous reviews criticize the facility for poor patient care, including neglect, uncleanliness, and lack of basic human dignity. Complaints include patients being left in soiled sheets, not being fed or provided water, and losing personal belongings.
• Communication issues are a common theme, with reports of difficulty reaching staff by phone, unreturned messages, and a perceived lack of transparency regarding visitation policies.
• Some reviewers express concerns about the facility's management and suggest the need for an on-site ombudsman to advocate for residents' needs and rights.
• Several reviews strongly advise against placing loved ones in the facility, describing it as a place of neglect and calling for its closure or significant improvement.

In summary, while there are instances of commendable care and dedicated staff members, the overwhelming number of negative reviews highlight significant concerns about the facility's standards of care, cleanliness, and management practices.