Ruston Nursing And Rehabilitation Center

Summary of Reviews:

• Experiences with the hospice care have been mixed, with reports of kindness and compassion from most staff but instances of rudeness and lack of care from some, particularly noted during weekends.
• Several reviewers have expressed dissatisfaction with the patient care, citing poor management of medication, lack of physical therapy, and inattention to patient needs as significant issues.
• Concerns about the facility's policies and cleanliness have been raised, including strict visitor limitations and unsanitary conditions that have left families unhappy.
• Communication problems are prevalent, with staff reportedly failing to address concerns and lying to residents about conditions and care plans.
• While the physical therapy department received praise for its quality, the nursing staff has been criticized for a lack of compassion and knowledge, suggesting a need for new personnel.
• There are isolated reports of positive experiences, with one reviewer highlighting respectful and kind treatment from all staff, including cleaning, nursing, and physical therapy teams.
• Disturbing incidents involving neglect, such as leaving a broken catheter for hours and failing to feed a patient with a feeding tube for two days, have been reported, raising serious concerns about the quality of care and attention to patient dignity.

Overall, the reviews suggest a facility with significant room for improvement in patient care, staff professionalism, and facility cleanliness. Prospective clients are advised to advocate strongly for their loved ones and remain vigilant about the care provided.