Riverside Senior Life Community

Positive Reviews:

• Riverside Senior Life Communities received high praise, being voted #1 in Senior Life Community and Assisted Living & Memory Care in Kankakee County.
• Many reviewers highlighted the compassionate staff, great care, and the variety of activities available for residents, including movies, cards, and outings.
• Several families noted improvements in their loved ones' health and well-being due to the attentive and supportive staff.
• The community was chosen by some for its convenient location, inviting atmosphere, and the size and quality of the living spaces.
• Staff are described as very nice, with the community being a great place for intergenerational interactions, such as kids reading to residents.
• It's noted as an exceptional place with employees dedicated to making a positive difference in the lives of their residents.

Negative Reviews:

• Some reviews mention issues with the quality of food, including instances of serving undercooked meals.
• Concerns were raised about high turnover among staff and challenges with billing and insurance.
• A detailed account describes a decline in care quality over time, including inadequate personal grooming and attention to residents' needs, leading to a family's decision to move their loved one.
• There were reports of the community not being able to adequately manage residents with certain behavioral issues related to dementia, resulting in families having to find alternative arrangements.

Mixed Reviews:

• While some families had a positive experience with the care and facilities, others experienced significant challenges, particularly with the management of more complex health and behavioral issues.
• The community was praised for its cleanliness, room sizes, and amenities, but some families faced difficulties with staff responsiveness and changes in care quality over time.