Rivermont Independent Living

Residents and visitors have shared a mix of experiences at Rivermont Independent Living Center and its associated facilities. Many praise the community for its engaging activities, including shopping, dining out, and visiting museums, as well as monthly birthday parties. The apartments are described as roomy and comfortable, and the staff, particularly Rita and her team, receive commendations for treating residents with care and making them feel special.

There is appreciation for the efforts made by the staff to protect residents from the COVID-19 pandemic, with early and consistent actions being highlighted. The community atmosphere is often described as warm and friendly, with a family feel that many find welcoming. The dining experience also receives praise for its delicious dishes, diverse menu, and the chefs' remarkable skill.

However, some reviews express dissatisfaction with aspects of the service. Concerns include the handling of personal items, with one report of a wedding ring being stolen. The administration is criticized by some for being uncaring, particularly in handling the affairs of residents who have passed away. There are also complaints about the high costs associated with care, perceived lack of assistance with moving in, and difficulties in arranging for compatible transportation for residents with mobility issues.

Feedback on the assisted living area mentions understaffing and inadequate response to residents' needs, including neglecting to assist when called. The payment system is criticized for not accepting modern forms of payment like credit cards, which could ease the financial burden on families. Additionally, some families have experienced challenges with the facility's policies on moving out, describing them as inflexible and focused more on profits than resident welfare.

Despite these criticisms, many reviews highlight the positive impact of the community on their or their loved ones' lives, with staff members going above and beyond to create a welcoming and caring environment. The community is often recommended to others as a great place to live or work.