Quaboag Rehabilitation & Skilled Care Facility

Positive Reviews:

• Many reviewers praised the staff at Quaboag for their kindness, compassion, and professionalism, highlighting the positive impact on both residents and their families.
• Specific departments such as PT, OT, and nursing received special mentions for going above and beyond in their care.
• The facility was consistently described as clean and well-maintained, with one reviewer noting it always smelled fresh.
• The quality of food and the variety of meals were appreciated by several reviewers.
• Activities, especially those involving music therapy, were highlighted as beneficial and enjoyable for the residents.
• Family members felt welcomed and reassured by the facility's COVID-19 protocols, allowing for safe visits.

Negative Reviews:

• Some reviewers expressed concerns about understaffing, leading to delayed responses to residents' needs and inadequate supplies.
• There were complaints about the facility's handling of serious health issues, with one reviewer feeling that their loved one was not given timely medical attention.
• Issues with specific staff members were mentioned, including unprofessional behavior and lack of responsiveness to family concerns.
• A reviewer noted the facility's environment was not conducive for residents with dementia or memory issues, citing a lack of air conditioning and inadequate support.
• Concerns were raised about the facility's administration, with allegations of neglect and unprofessional conduct towards residents and their families.

Overall:

Quaboag Rehabilitation and Nursing Home has received mixed reviews. While many families have had positive experiences, praising the staff's care and the facility's environment, others have raised serious concerns about understaffing, unprofessional behavior, and inadequate care for residents with specific needs. Prospective residents and their families may want to consider these reviews carefully when making decisions about care.