📞 Call for pricing and availability: (800) 780-8101
Promedica Skilled Nsg & Rehab Grosse Pointe Woods
21401 Mack Ave, Grosse Pointe Woods, MI 48236
For Pricing & Availability
(800) 780-8101To Reach a Resident
(586) 778-0800Estimated Pricing
Price Comparison
Promedica Skilled Nsg & Rehab Grosse Pointe Woods Description
In walking distance from shopping and restaurants located near I-94 and I-696 on Mack Avenue in Grosse Pointe, MI, ProMedica (formerly Heartland) provides individualized post-hospital skilled nursing care in a comfortable environment. Our clinical and therapy teams are experienced in providing specialized care focused on your needs, interests and ability. This commitment results in a smoother and safer transition throughout your recuperation.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for this senior living facility are mixed, with some highlighting excellent care and others expressing serious concerns. Positive comments praise the staff's kindness, professionalism, and the quality of rehabilitation services. Several reviewers specifically thank the staff for their compassion and effective therapy, mentioning improvements in their or their loved ones' conditions. The facility is also noted for its cleanliness and a welcoming environment.
However, numerous reviews raise significant issues, including poor patient care, unprofessional behavior from the staff, and inadequate attention to residents' needs. Concerns include over-medication, neglect, unsanitary conditions, and a lack of proper supervision leading to falls and hospital readmissions. Some reviewers report experiences of their loved ones being left in soiled conditions, receiving spoiled food, and suffering from unaddressed health complications. There are also complaints about the facility's handling of serious matters, such as identity theft allegations and poor communication regarding patient discharge planning.
Overall, while there are instances of positive feedback regarding the care and rehabilitation services provided, the number of negative reviews detailing serious care concerns suggests a need for careful consideration and further investigation by those considering this facility for their loved ones.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 2
Quality measure rating: 4
Long-term quality measure rating:
3
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Jan. 25, 1967
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 80
Total current residents: 52
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 3
Number of
substantiated complaints: 27
Number of payment denials: 1
Number of fines: 1
Total cost of fines: $15000
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-15 | 2023-06-06 | F | Emergency Preparedness Deficiencies | Develop and maintain an Emergency Preparedness Program (EP). |
| 2023-05-15 | 2023-06-06 | F | Emergency Preparedness Deficiencies | Develop a communication plan. |
| 2023-05-15 | 2023-06-06 | F | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2023-05-15 | 2023-06-06 | F | Emergency Preparedness Deficiencies | Provide primary/alternate means for communication. |
| 2023-05-15 | 2023-06-06 | F | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2023-05-15 | 2023-06-06 | D | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2023-05-15 | 2023-06-06 | F | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2023-05-15 | 2023-06-06 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2023-05-15 | 2023-06-06 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2023-05-15 | 2023-06-06 | F | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2023-05-15 | 2023-06-06 | D | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2023-05-15 | 2023-06-06 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2023-05-15 | 2023-06-06 | E | Miscellaneous Deficiencies | Provide a written emergency evacuation plan. |
| 2023-05-15 | 2023-06-06 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2023-05-15 | 2023-06-06 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2023-05-15 | 2023-06-06 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2022-04-20 | 2022-05-31 | E | Egress Deficiencies | Have exits that are accessible at all times. |
| 2022-04-20 | 2022-05-31 | D | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2022-04-20 | 2022-05-31 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2020-02-25 | 2020-04-10 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2020-02-25 | 2020-04-10 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-17 | 2023-06-06 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-02-22 | 2023-03-20 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2023-02-22 | 2023-03-20 | D | Resident Rights Deficiencies | Give the resident's representative the ability to exercise the resident's rights. |
| 2023-02-22 | 2023-03-20 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2023-02-22 | 2023-03-20 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-02-22 | 2023-03-20 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-05-17 | 2023-06-06 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2023-05-17 | 2023-06-06 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2023-05-17 | 2023-06-06 | F | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2023-05-17 | 2023-06-06 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2023-05-17 | 2023-06-06 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2023-05-17 | 2023-06-06 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-05-17 | 2023-06-06 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2023-05-17 | 2023-06-06 | D | Quality of Life and Care Deficiencies | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| 2022-03-24 | 2022-04-29 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-04-22 | 2022-05-27 | D | Resident Assessment and Care Planning Deficiencies | PASARR screening for Mental disorders or Intellectual Disabilities |
| 2022-04-22 | 2022-05-27 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-04-22 | 2022-05-27 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-04-22 | 2022-05-27 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2022-04-22 | 2022-05-27 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2022-04-22 | 2022-05-27 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-04-22 | 2022-05-27 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-04-22 | 2022-05-27 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-12-08 | 2021-01-15 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-03-23 | 2021-04-23 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-03-23 | 2021-04-23 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2021-03-23 | 2021-04-23 | D | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2020-10-20 | 2020-11-20 | G | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2020-02-27 | 2020-04-10 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-02-27 | 2020-04-10 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2020-02-27 | 2020-04-10 | G | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2020-02-27 | 2020-04-10 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2020-02-27 | 2020-04-10 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2020-02-27 | 2020-04-10 | D | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2020-02-27 | 2020-04-10 | D | Nutrition and Dietary Deficiencies | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. |
| 2020-02-27 | 2020-04-10 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2022-03-24 | $15,000 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2020-10-20 | 1 |
What is in the Neighborhood
- The closest city is Grosse Pointe Woods which is 0.5 miles away and has a population of 15,762 (small town).
- The average income is $153,125, which is very high compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 27
- Average Temperature: 52.0
- Day Breakdown: The area gets 134 days of rain, 48 days of snow and 181 days of sun
- Precipitation: 0.9 inches a year
- The crime rate is 2.44 per 100 people which is low compared to other cities.
- Violent Crime: 0.44 incidents per 100 people
- Property Crime: 1.35 incidents per 100 people
- Drug-Related Crime: 0.01 incidents per 100 people
- The average life expectancy in zip code is 74.46 years old, which is very low compared to other zip codes.
- Air Quality: Good Days 75.0, Moderate Days 98.0, Unhealthy for Sensitive Groups Days 9.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Kroger
0.5 miles awayAldi
1.4 miles awayFamily Foods
2.0 miles awayGrace Food Market
2.9 miles awaySave-A-Lot
3.1 miles awayNone Found
Bus Stations
Greater Mack / Edmunton (SB)
0.1 miles awayGreater Mack / Edmunton (NB)
0.1 miles awayMack / Brys (NB)
0.1 miles awayMack / Brys (SB)
0.1 miles awayGreater Mack / Shady Lane (SB)
0.2 miles awayBanks
CoAmerica Bank
3.3 miles awayFifth Third Bank
3.5 miles awayCitizens Bank
3.7 miles awayChristian Financial Credit Union
3.8 miles awayTCF Bank
5.0 miles awayHospitals
St. John Hospital and Medical Center
2.1 miles awayStoneCrest Center
3.4 miles awayHenry Ford Medical Center-Cottage
3.7 miles awayBeaumont Hospital, Grosse Pointe
4.6 miles awaySamaritan Center
5.7 miles awayPharmacies
Collie Drugs
0.5 miles awayWalgreens
0.5 miles awayCVS Pharmacy
0.8 miles awayRite Aid
1.3 miles awayFairway Sav-Mor Drug Store
2.1 miles awayDentists
Malouf Family Dentistry
3.0 miles awayPaul Dental Group
3.6 miles awayAlpha Family Dental PC - Camilo Machado DDS, MS
5.2 miles awayMerit Dental St. Clair Shores
5.3 miles awayGray Family Dental
6.1 miles awayParks
Chene-Trombley Park
0.3 miles awayJules De Porre Park
0.5 miles awaySaint Clair Shores
0.5 miles awayBrys Park
0.5 miles awayGhesquiere Park
1.2 miles awayPlaces of Worship
Trinity Deliverance Church
8.1 miles awayMariner's Church
10.9 miles awaySandwich First Baptist Church
14.2 miles awayShopping
Eastland Center
1.4 miles awayMacomb Mall
5.7 miles awayThe Shops at Sterling Ponds
8.9 miles awayTecumseh Mall
9.4 miles awayThe Shops at Woodward Place
10.4 miles awayCulture
Grosse Pointe Theater
4.3 miles awayHarpos Concert Theatre
4.5 miles awayNorth Coast Studios
5.1 miles awayMichigan Lottery Amphitheatre at Freedom Hill
8.6 miles awayPlanet Ant Theater
8.9 miles awayRestaurants
The Grubhouse
0.5 miles awayRed Olive Family Restaurants
1.4 miles awayMack Ave Diner
1.5 miles awayChili's
1.6 miles awayApplebee's Neighborhood Grill & Bar
1.7 miles awayGet exact pricing & check availability
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