Portola Gardens

Krisanne J.

2021-04-11

We were so lucky to find Portola Gardens. It is such a wonderful place that treated my mother in law with love and dignity during her last year and a half of life. She initially needed more care than most assisted living facilities we're willing to take on, but she was welcomed with open arms at Portola. Within a few months she was thriving and needed less care. They made her feel like a family member and treated the rest of the family as if we were a part of that. She had a few hospitalizations that took her away, but she always raved to the doctors and nurses about Portola Gardens and stressed that she wanted to get back as soon as possible. I feel that my mother in law was ready to die when we first brought her here, but through their loving care and sensing her personal needs, she not only blossomed, but she had a purpose in life. They helped her to want to live again. They had numerous group activities that she loved being included in. She had her posse of friends and through her gift of gab she had a way of making other residents smile and this gave her great pleasure. The staff knew all her quirks and anticipated her needs before she would have to ask and this gave her a great sense of security. Her room was lovely and they were always helpful when we wanted to make it feel more like home for her. The place always smelled fresh and clean and never of chemicals.I'll never forget the first day when we toured the place and we walked into to dining room and it smelled like Thanksgiving day. She raved about the food. We were always invited to be a part of holiday celebrations and when we ate there, we raved too!I can't thank them enough, because not only did they give my mother in law her life back, they gave us ours back because we always knew she was being expertly cared for and if there were any medical issues we would be informed immediately.Covid had its challenges, but they went above and beyond to make sure we could communicate with her and they came up with creative ways for us to interact. I must also add that they kept her safe in the pandemic and this was a woman that had endured almost every medical condition that could be acquired. There safe practices gave us great comfort during a very scary time.I can't give a higher recommendation and I will be forever grateful to the staff for making her last days as happy as possible. We grew quite fond of all the staff at Portola and will always consider them family.

Aurora F.

2020-11-17

What a wonderful place!  My I sister-in-law needed immediate placement due to dementia and memory issues. Portal Garden's staff stepped forward and insured a smooth transfer to their facility. She as severely underweight and very confused. They managed her medications appropriately, coordinating with her primary care physician to get her stabilized and settled.  The staff are truly kind, caring, and so very engaged with those in their care.  They rose to the challenge caring for those who are most vulnerable during this COVID epidemic.  BRAVO!

Kathy W.

2020-04-25

They, the staff have been less than forthcoming and not giving information to family in a timely matter.... refused to wake the family member to talk on the phone.....had to go to the facility to check on family through the front door... but they couldn't wake them... no reason.... just they are sleep.... they have all day and all night to sleep.... but because... it's became personal between staff and I.... I had to call for police escort/assistance to see my mother.. through the front door.  I was told her roommate tested positive for the virus... and the health department was just out... what this exactly meant for my mother who is a paranoid schizophrenic and refused to test was my worry.  After talking to Burnadette on Friday, April 23, 2020 she assured me that I would get a call back from Jeremyon Friday...NEVER HAPPENED... when I called him Saturday, the 24th... April. 2020... he basically said he hadn't called back because he didn't have any information... from SFDH.,  well he should have called and said that... instead he got an attitude with me telling him, he still should have called me... we hung up... I called back and for the first time ever..... my mother is sleep and they won't wake her to take the call...

Joe L.

2020-01-20

This facility cares well for people who require assisted living. They also have a designated Hospice unit with staff available 24/7.Portola Gardens has recently had the facility brought up to all City & SF requirements & rooms comfortably appointed.A friend was provided very good care while there. They use what I call a 'medical alert ' type system once a patient is admitted. The client wears the piece around their neck & calls whenever they have a need. Staff promptly come to the clients room. Staff are kind , caring & knowledgeable. As a nurse specialist I watch care closely & was impressed.The management from the CEO,Nursing director & sales staff are professional & their only wish is you & your loved one get the care you wish you could provide yourself.The charges are scaled by the clients need & should the person succumb while under care- there is a prompt & accurate rebate to the family.Without question & no reservation,  I highly & strongly recommend this facility for your loved one.Feel free to express your wishes for your person to all staff upon admission & they will do their best to meet every one of your needs.I think you will be as pleased as I am with this facility. We are lucky to have it within the SF borders.

Thomas Trotman

2021-12-11

@@ The response below is a poor attempt at saving face... contacted them several times before and after they posted their response. I haven't not gotten a response back from since their response here. Honestly, if you have something you want to discuss, pick up the phone and ask your question. Otherwise, pay your overdue bill. It is as simple as that.The director is a thief plain and simple. Watch out....if you are a contractor and do any work for this community you will definitely not be paid timely especially if you are working with the facilities Director/CEO, that is if you are paid at all. This was not just my experience, every contractor that I saw come and go in my time there had issues being paid on time and many at all.Do you really want to trust your loved ones with folks that run their business like that? Running out on any bill he can so he 'looks good' to the business owners and the management company?Response to Response:@@ Reach out to whom? And how exactly have you been trying to get a hold of me? My contact details haven't changed.

Anthony Washington

2021-12-01

There's a tree on the right side of the building if you were pulling into the driveway. It looks like a hand coming out of the ground. At night it looks really spooky . Pretty cool back drop 😎

E Pepin

2021-05-01

My family member resided at Portola Gardens for 4 years. The facility was renovated in 2019; it offers a pleasant and welcoming front room where residents are able to lounge and watch television. There is a sun room that offers plenty of natural light, where the residents can sit and relax; it also faces the backyard, where the residents can sit on one of the benches and enjoy the fresh air. The bedroom faced the backyard, which allowed privacy, a view of the trees and the ability to admire the flowers during the Spring and Summer seasons, and fresh air from the window. The staff is dedicated to their residents, some went above and beyond with compassion, kindness and personal/genuine care, which I will always appreciate and hold dear to my heart. Communication with the staff was beneficial in determining individual needs for proper care and practices. The staff was always available to talk and answer questions. The facility worked very closely with SF Health Department during Covid-19 to ensure the safety and well being for the residents and staff. Our family greatly appreciated their care for our loved one.