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Pinnacle Rehabilitation & Health Center
3034 South Dupont Blvd, Smyrna, DE 19977
For Pricing & Availability
(800) 780-8101To Reach a Resident
(302) 653-5085Estimated Pricing
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Smyrna
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Reviews:
- Employees praise the collaborative team environment and the administration's dedication to patients and staff.
- Several reviewers commend the facility for taking good care of their family members, highlighting the caring and professional staff.
- Improvements in management, staff, and procedures over the years have been noted, with expectations for continued progress.
- Guest services and the physical therapy group received specific praise for their professionalism and effectiveness.
- The facility's cleanliness, upgraded resident rooms, and well-kept grounds were highlighted as impressive features.
- Activities and social engagement for residents, such as Bingo and visits from pets, are appreciated.
Negative Reviews:
- Several complaints about the quality of care, including allegations of neglect and mistreatment of residents.
- Issues with communication and responsiveness from staff, particularly in handling personal affairs and medical treatment.
- Concerns about the facility's handling of medications and the adequacy of rehabilitation services.
- Some reviewers experienced or observed unprofessional behavior from the doctor and staff, and reported unsatisfactory conditions.
- A report of the facility not fulfilling obligations regarding an employee's life insurance policy and personal effects after their death.
Mixed Reviews:
- While some reviewers have had positive experiences with the staff and care provided, others have had significantly negative experiences, leading to a mixed overall impression of the facility.
- The facility has made improvements, but some reviewers feel there is still a significant need for further progress in resident care and communication.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 3
Quality measure rating: 4
Long-term quality measure rating:
5
Short-term quality measure rating:
2
Nursing Home Overview
Participation
date: Oct. 6, 1980
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 151
Total current residents: 133
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 3
Number of
substantiated complaints: 12
Number of payment denials: 0
Number of fines: 4
Total cost of fines: $445247
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2018-12-12 | 2019-01-02 | F | Egress Deficiencies | Have exits that are accessible at all times. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2020-01-17 | 2020-02-13 | D | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2020-01-17 | 2020-02-13 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2020-01-17 | 2020-02-13 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2020-01-17 | 2020-02-13 | D | Quality of Life and Care Deficiencies | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| 2020-01-17 | 2020-02-13 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2020-01-17 | 2020-02-13 | D | Nursing and Physician Services Deficiencies | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. |
| 2020-01-17 | 2020-02-13 | F | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2020-01-17 | 2020-02-13 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-01-17 | 2020-02-13 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2018-11-20 | 2018-12-21 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2018-11-20 | 2018-12-21 | E | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2018-11-20 | 2018-12-21 | E | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2018-11-20 | 2018-12-21 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2018-11-20 | 2018-12-21 | D | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2018-11-20 | 2018-12-21 | E | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2018-11-20 | 2018-12-21 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2018-11-20 | 2018-12-21 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2018-11-20 | 2018-12-21 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2018-11-20 | 2018-12-21 | E | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2018-11-20 | 2018-12-21 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2018-11-20 | 2018-12-21 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2018-11-20 | 2018-12-21 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2018-11-20 | 2018-12-21 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2018-11-20 | 2018-12-21 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-11-20 | 2018-12-21 | D | Infection Control Deficiencies | Implement a program that monitors antibiotic use. |
| 2018-11-20 | 2018-12-21 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2018-11-20 | 2018-12-21 | D | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2021-03-17 | 2021-03-30 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-02-03 | 2021-02-23 | D | Resident Rights Deficiencies | Give the resident's representative the ability to exercise the resident's rights. |
| 2021-02-03 | 2021-02-23 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2021-02-03 | 2021-02-23 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2021-02-03 | 2021-02-25 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2020-11-02 | 2020-12-31 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2020-11-02 | 2020-12-31 | K | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2020-11-02 | 2020-12-31 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2020-11-02 | 2020-12-31 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2020-11-02 | 2020-12-31 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2020-11-02 | 2020-12-31 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-11-02 | 2020-12-31 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2017-10-17 | 2017-11-09 | E | Resident Rights Deficiencies | Provide residents with private access to a telephone. |
| 2017-10-17 | 2017-11-09 | E | Resident Rights Deficiencies | Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. |
| 2017-10-17 | 2017-11-09 | D | Resident Rights Deficiencies | Ensure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care. |
| 2017-10-17 | 2017-11-09 | E | Resident Rights Deficiencies | Listen to the resident groups and act on their complaints and suggestions that affect resident care and life. |
| 2017-10-17 | 2017-11-09 | E | Environmental Deficiencies | Maintain comfortable and safe temperature levels. |
| 2017-10-17 | 2017-11-09 | E | Environmental Deficiencies | Maintain comfortable sound levels. |
| 2017-10-17 | 2017-11-09 | D | Resident Assessment and Care Planning Deficiencies | Assure that each resident’s assessment is updated at least once every 3 months. |
| 2017-10-17 | 2017-11-09 | E | Resident Assessment and Care Planning Deficiencies | Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2017-10-17 | 2017-11-09 | D | Resident Assessment and Care Planning Deficiencies | Allow residents the right to participate in the planning or revision of care and treatment. |
| 2017-10-17 | 2017-11-09 | E | Pharmacy Service Deficiencies | Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. |
| 2017-10-17 | 2017-11-09 | C | Nursing and Physician Services Deficiencies | Post nurse staffing information/data on a daily basis. |
| 2017-10-17 | 2017-11-09 | E | Nutrition and Dietary Deficiencies | Hire sufficient dietary support personnel. |
| 2017-10-17 | 2017-11-09 | D | Nutrition and Dietary Deficiencies | Store, cook, and serve food in a safe and clean way. |
| 2017-10-17 | 2017-11-09 | D | Quality of Life and Care Deficiencies | Give or get specialized rehabilitative services per the patient's assessment or plan of care. |
| 2017-10-17 | 2017-11-09 | D | Environmental Deficiencies | Have a program that investigates, controls and keeps infection from spreading. |
| 2017-10-17 | 2017-11-09 | F | Environmental Deficiencies | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-04-17 | $7,283 |
| 2020-11-02 | $373,129 |
| 2020-11-02 | $419,574 |
| 2021-03-17 | $9,750 |
| 2021-07-26 | $650 |
| 2021-07-26 | $655 |
| 2022-12-21 | $15,269 |
What is in the Neighborhood
- The closest city is Smyrna which is 2.8 miles away and has a population of 11,319 (small town).
- The average income is $61,228, which is average compared to other zip codes.
- Weather
- High Temperature: 80
- Low Temperature: 36
- Average Temperature: 58.7
- Day Breakdown: The area gets 160 days of rain, 16 days of snow and 188 days of sun
- Precipitation: 2.8 inches a year
- The crime rate is 9.92 per 100 people which is very high compared to other cities.
- Violent Crime: 2.71 incidents per 100 people
- Property Crime: 3.36 incidents per 100 people
- Drug-Related Crime: 2.25 incidents per 100 people
- The average life expectancy in zip code is 76.8 years old, which is low compared to other zip codes.
- Air Quality: Good Days 47.0, Moderate Days 12.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Food Lion
1.3 miles awayAldi
1.5 miles awayWalmart Supercenter
3.2 miles awayAcme
3.3 miles awaySam's Club
5.1 miles awayNone Found
None Found
Banks
M&T Bank
1.4 miles awayWSFS Bank
1.5 miles awayPNC Bank
2.8 miles awayCitizens Bank
2.8 miles awayDover Federal Credit Union
7.4 miles awayHospitals
Bayhealth Kent General
8.3 miles awayDover Behavioral Health System
9.3 miles awayPharmacies
Walgreens
1.3 miles awayRite Aid
3.2 miles awayCVS Pharmacy
7.6 miles awayLiving Well Pharmacy
15.3 miles awayGalena Pharmacy
16.5 miles awayNone Found
Parks
Big Oak Park
0.8 miles awayBrenford Station
1.0 miles awaySunnyside Park
1.2 miles awayProvidence Crossing Park
2.3 miles awayLake Como Recreation Area
2.3 miles awayPlaces of Worship
Byrd's AME Church
2.9 miles awayOld Union Methodist Church
9.6 miles awayOld St. Anne's Church
13.7 miles awayAppoquinimink Friends Meeting
14.1 miles awaySt. Joseph's Church
14.6 miles awayShopping
Dover Mall
5.2 miles awayCulture
The Everett Annex
14.7 miles awayEverett Theatre
14.7 miles awayGallery 50
22.2 miles awayChurch Hill Theatre
22.8 miles awayRestaurants
Smyrna Diner
1.4 miles awayMomma G’s Soul Food
2.7 miles awayEats & Sweets
2.8 miles awayLemon Leaf Cafe
2.9 miles awayBridgeway Restaurant
3.1 miles awayGet exact pricing & check availability
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