Palm Garden Of Pinellas

Denise D.

2020-08-06

DO NOT PUT YOUR LOVED ONE HERE! Does not deserve 1 star!! My mom was admitted at 5pm Friday. Over the weekend I called nurses station to ck if she'd been assessed. My mom kept saying she HAD NOT been. I was lied to and told she had been. Saw Admissions on Sun at 6pm and said my mom hasn't recv'd PT in 48 hrs-Adm sd "She must've been accessed, we don't get paid if she hasn't been." That evening Admin called to confirm several patients HAD NOT been assessed and the PT had been fired. Mon at 11am was told mom had therapy and was tired. This was the first PT in 65 hrs at the facility. Next call was 6pm. Mom was being rushed to the hospital - she had suffered A STROKE!! My very viable mom now can hardly speak. She sd they kept trying to wake her up but but she couldn't say anything. How long had she laid there helpless + 65 hrs of no therapy? Insult to injury..claim must've immediately been sent to insurance who sent me a notice days later that rehab had been paid! I'm disputing the payment - provided all names, dates and times as proof.

Rachel C.

2020-07-25

This place is beyond amazing!!! They have great staff from nursing to dietary to the housekeeping while you can't please everyone young or old... The care and environment is awesome

Oiland V.

2020-07-02

have a friend rehabbing at this facility and its been a nightmare. cold disgusting food at every meal and poor attention to all other patient needs.

Frank T.

2018-10-10

My mother has been to this facility on more than one occasion, and with each visit I discover more and more wonderful things about the place.  The staff are so easy to talk to, in fact the family member(s) and staff, work together as a team, with the goal of nursing the patient back to good health.  I have come to love the staff and residents at Palm Garden of Pinellas.  If you are looking for a place for your family member, please look into what Palm Garden of Pinellas has to offer.

Cathy Wolf

2021-11-01

My mom was a resident of Palm Garden for 2 years. (Recently passed).My families experience with them was wonderful. They took really good care of mom. Gonna miss my Palm family.

Sarah Ream

2021-11-01

My mother just turned 90 and was quarantined in the Covid unit at Palm Garden, scuppering family plans to see and celebrate with her in person. But two incredible women helped us out and saved the day. Denise Herman, one of the ward nurses, offered her personal cell phone for daily conversations with Mom leading up to the birthday. And Janine Farey, Director of Social Services, volunteered her time to pick up a birthday cake at a local bakery, and used her personal laptop computer for a family Zoom call that spanned 6000 miles of family members, from California to Scotland. We were able to tell our remarkable mother and grandmother how much we love her. But we could not have done it without the kindness and generosity that Denise and Janine showed. We are so grateful to them and to Palm Garden. They are incredible women.

Scott Marsh

2021-11-01

I have a 91 year old Aunt in Palm Garden. Has been there for 10 months. I handle all her business from 700 miles away. If you ever had a bad or poor experience with a NH, you would realize how special Palm Garden is to their residents. Are they perfect? No. But is anyone or anything? No!! I planned a little outdoor birthday party for Aunt Mona's 91st birthday. The staff went out of their way to make it perfect. Furnished drinks, birthday plates and napkins, set up chairs and decorated the gazebo. And, 15 of the personnel came out and sang Happy Birthday to her. How special is that? Thanks again.

Karen Ford

2021-07-01

Edit: this place is good, but you must be persistent about your loved one’s care and requires a bit of follow up. They are very responsive once you call the help line to express concerns. Would recommend for those who have family advocates who are involved on a daily basis.

Pat Gilbert

2021-06-01

My dad was transferred to Palm Garden of Pinellas during a very difficult time for us. The staff was friendly, helpful, empathetic and quick to respond to any of our needs. I especially want to thank and commend several staff members for their good care and great customer service. Peggy and Deb were instrumental in getting dad admitted and in getting him settled quickly and comfortably. Deb was so very helpful with directions for driving to and from the facility. Thanks Peggy and Deb! Carol A. was so helpful with dad's medications and orders and Gisele was incredibly kind and understanding about our situation. I treasure her great nursing skill and her ability to set us both at ease. Everyone was excellent!

Rob Rife

2021-04-01

My mother spent the last year of her life in this facility, and was always well taken care of. The management stayed in touch with me to include me in monthly care plan meetings which was very helpful to keep me up to date on her care. Thank you for making her comfortable in the last few months she was with us.

Donna Theiss

2021-03-01

My 90 year old Aunt was transfered to Palm Gardens shortly after falling and breaking her hip and femur. She had been in another rehab facility for a month and the care was not acceptable. She has been there a month and the care is wonderful. She always talks about how nice everyone is to her. Peggy Falls, staff, is amazing. I always feel like they are really concerned about my Aunt's welfare. Highly recommended.

Chris Derby

2021-01-01

Great staff, always a great experience

Tim Bryan

2021-01-01

Reviews are meant to help others find goods and services they can feel confident in. It's a shame that the Administrator of this facility finds it necessary to ask her staff to post reviews as consumers to change the rating. The facility is a good place but this type of tactic is not how you build a reputation.

Rachel Alvarado

2021-01-01

The staff are amazing! They have been working hard even during the pandemic to keep everyone's loved ones safe. They keep them entertained in the process!!

Jen Thomas

2021-01-01

I can't speak highly enough about Palm Gardens of Pinellas!!! Great friendly staff that was always there to assist. My aunt recieved incredible care while there! If I ever need another place for any of my loved ones, this is the place they will be going to.

Debbie Van praag

2021-01-01

My mother-in-law was at palm gardens for 4 weeks and had exceptional care. The entire staff went out of there way to communicate with us on a daily basis since we couldn’t visit due to Covid-19. The supervisor Janice of physical therapy and Pam the case manager were extremely helpful. Although her own doctor did not have privileges at palm gardens the doctor that saw her and the nurse practitioner were wonderful. They answered all our questions and returned our call me promptly. I would not hesitate to recommend palm gardens to others.

Amber Busch

2021-01-01

As a former 3-11 LPN Supervisor of this facility, please do your due diligence before placing your Lived one in this facility. I have made multiple attempts since leaving my position to speak with someone at the corporate office about my Myriad of issues with this facility.I was expected to pass medications to 30 patients, complete 2 complete respiratory assessments on all my patients, complete vital signs on every patient, chart medication pass, skilled charting, antibiotic charting, wound care, 2-3 complete admissions and if they weren’t completely done, I would get rude texts fromThe DCS. PLUS SUPERVISE THE STAFF, deal with family issues and all other patient issues.Acquired wounds that administration lies about and says they were there on admission, wrongful termination of employees because the Narcissistic DCS doesn’t like them and lies about investigations. Inappropriate Management meetings where the Management team feels it to be appropriate to make jokes of a sexual nature after a sexual predator was admitted to the facility and the DCS wanted to keep him there. As a custom if sexual abuse, this was incomprehensible to me. Nurses that leave pills laying out on their carts, which were then given to the DCS which she completely ignored and threw in her drawer.Almost 100% turnover of staff since January, Constant Agency in the facility. Open your eyes corporate and get back to your true mission!!

Denise Davis

2021-01-01

DO NOT PUT YOUR LOVED ONE HERE! Does not deserve 1 star!! My mom was admitted at 5pm Friday. Over the weekend I called nurses station to ck if she'd been assessed. My mom kept saying she HAD NOT been. I was lied to and told she had been. Saw Admissions on Sun at 6pm and said my mom hasn't recv'd PT in 48 hrs-Adm sd "She must've been accessed, we don't get paid if she hasn't been." That evening Admin called to confirm several patients HAD NOT been assessed and the PT had been fired. Mon at 11am was told mom had therapy and was tired. This was the first PT in 65 hrs at the facility. Next call was 6pm. Mom was being rushed to the hospital - she had suffered A STROKE!! My very viable mom now can hardly speak. She sd they kept trying to wake her up but but she couldn't say anything. How long had she laid there helpless + 65 hrs of no therapy? Insult to injury..claim must've immediately been sent to insurance who sent me a notice days later that rehab had been paid! I'm disputing the payment and provided all names, dates and times as proof.

michael clements

2021-01-01

Wonderful staff . Loving Kind Great Experience!

Carol Aderholt

2021-01-01

Hi! My name is Carol Irene Aderholt RN. I became an LPN in 1994 (under my married name Carol Carosone-Aderholt) became an RN in 2001. This can verified by Googling, Florida Nursing License Lookup. ..with my 26 years exclusively working in skilled nursing homes in every level, I feel this qualifies me to give you an accurate account of PGPs product as i also have worked here for roughly a year. i am motivated to give this review to share my 1st hand knowledge and information describing a few ways that this center would be my first choice for my own family member. My work at PGP brings me a great deal of personal satisfaction gained by my contact with our guests their loved ones and the team i work with daily. I serve as a staff nurse and its here that i find this work most rewarding. Its very demanding often unreasonable work at times. I really have to push myself some days as people must also do in many jobs..... Nursing is hard work in all specialities. The clinical care team both staff and agency support eachother at PGP in our common goal of exceptional customer service. We encourage eachother daily as it helps to work in an environment that is positive. Im excited to say without hesitation, this facility has brought me a great deal of personal satisfaction because often people come in very weak and the therapy department working closely with nursing really gets alot done for our guests to get where they need to be. The care delivery in this facility meets and exceeds standards ive seen in other facilities. The staff operate with little need for intervention ......When i tell new admissions and their families "you are in the right place", i believe it! The team is kind to each other and the residents are treated as more than their clinical picture/treatment plan or room number. A great deal of effort is placed upon individual and dynamic needs of our guests, the small but important routines that may need to be accounted for to support guests success, while in rehab are important to us. It takes a caring staff including, reception, housekeeping, maintenence, Culinary Services, Social Services, Therapy all equally as vital and the CNAs and Nurses on the front lines because all these departments contribute to our guests overall experience. By working in cooperation with eachother, our guests, and their loved ones, each can achieve the very best experience possible. Its never just a pill or treatment, its usually a dynamic treatment plan including family input, that is most effective. The family members at PGP are extremely involved and this is welcomed with aplomb by staff! We have a number of repeat individuals who wouldn't consider another center. Repeated and satisfied customers reflect success not only to clinical care but also to how the individuals we serve feel, during their time with us. To be the provider of choice means that we don't want to "do things the way they've always been done". This team is always thinking of how we can meet our pts and their families goals when possible and re-adjust if goals might be too ambitious. Open lines of communication are key. At palm Gardens of Pinellas we reach higher, Collaborate more, we consider the people we serve as individuals and treat them as such. i hear repeatedly from families how they are comforted by our caring nature that far exceeds their original expectation.Our clinical team is very proactive in managing un-nessessary returns to acute care by intervening early, listening to families concerns and with physicians who are easily accessable this flows productively.. In summery, I would wholeheartedly recommend Palm Gardens of Pinellas for your loved one or mine, wether i worked here or not. I was not asked to review the center.Sincerely,Carol Aderholt RN

andrea abdon

2021-01-01

This review is about the staff-I have been employee by Palm Garden Of Pinellas 20 years ,today was my birthday came into work with balloons on my chair,birthday sign,so many staff members wished me a happy birthday, ex coworkers posting on face book ,residents, and residents family members-could not ask for a better team to work with and residents -at the end of shift Sandra came with a large birthday cake for all- HAPPY BIRTHDAY TO ME JO (Andrea Abdon )

Chrissy Goodrich

2020-01-01

I spoke to someone and made an appointment, they had all my mother-in-law's insurance information. I drove an hour to come take a tour, they tell me they're having problems getting Aetna to pay them.