Pacifica Senior Living Klamath Falls

Positive Reviews:

• Staff praised for heroic efforts during the pandemic, providing excellent care with positivity.
• New employees highlight the supportive and caring work environment, even during challenging times.
• Residents and their families appreciate the friendly and welcoming staff, making transitions smooth and comfortable.
• Long-term employees express deep attachment to the community, considering it their future home.
• External partners commend the facility for its enthusiastic and kind approach to resident care.
• Employees feel a strong sense of belonging and purpose, planning to stay for many more years.
• The facility is recommended for both living and working, noted for its caring and dedicated staff.

Negative Reviews:

• Concerns raised about the facility not paying bills to local subcontractors, questioning their overall care and reputation.
• Some reviews mention a lack of qualified and caring staff, including management, with specific instances of neglect and poor communication.
• Employee experiences include harassment, mismanagement, and issues with pay and staff behavior.
• Several individuals report rude and disrespectful treatment by staff, particularly at the front desk, affecting both potential employees and visitors.
• Recent observations suggest a decline in staff performance and resident satisfaction, highlighting a need for management and staff improvement.

Overall:

While many reviews praise the caring and dedicated staff, highlighting a strong community spirit and excellent resident care, there are significant concerns regarding management practices, staff behavior, and overall resident satisfaction. Potential residents and employees may want to consider these mixed reviews when making decisions about Pacifica Senior Living.