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Marquis Plum Ridge
1401 Bryant Williams Drive, Klamath Falls, OR 97601
Based on 15 reviews
Services and Housing OptionsNursing Home, Respite, Skilled Nursing, Rehabilitation
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Marquis Plum Ridge DescriptionWe offer residents at Marquis Plum Ridge the highest level of post hospital rehabilitation and long term care services available.
Parent OrganizationMarquis Plum Ridge is a member of a larger group of communities called Marquis Companies
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ServicesMarquis Plum Ridge offers a wide range of services to their residents. With 24-hour licensed nursing services, their staff is available around the clock to provide personal assistance with daily activities such as grooming, dressing and eating. Three meals a day plus snacks are provided, and scheduled activities are also offered. Utilities, laundry and housekeeping are all taken care of by the facility. In addition, Marquis Plum Ridge offers IV therapy, wound and cardiac care, hospice and respite care.
post hospital rehabilitation
long term care
assistance with daily activities
24-hour licensed nursing services
three meals a day plus snacks
laundry and housekeeping
Employee Reviews for Marquis Companies in Klamath Falls, Oregon
2.5 out of 5 stars. Based on 10 reviewsOverall, employees who have worked for Marquis Companies in the Klamath Falls, OR area have mixed reviews. Many appreciate the great coworkers, benefits, and residents, but are unhappy with the understaffing on nights and scheduling problems. Some employees have also experienced nepotism from HR, where they have had their pay and hours cut while others have been given their set schedule. Employees have also noted that there is a lack of communication and accountability from management, and that new staff is treated poorly with little training. Additionally, there is frequent schedule changes with little notice, and some employees have experienced being treated poorly by some coworkers when asking for assistance. Despite this, many employees appreciate the great hours and overtime, and the fact that Marquis Companies is an exceptional company to work for that gives back to its employees and residents.
Employee Reviews for Marquis Companies
3.37 out of 5 stars. Based on 353 reviewsEmployees of Marquis Companies generally have positive things to say about their experience working for the company. They report that the residents are usually lovely, they have good coworkers, and they have a great work culture with a good work/life balance. However, they also report that the company is very cheap with supplies and equipment, there is limited vacation time initially, and they are often understaffed. Employees also report that there is a lack of communication and feedback about how to improve their work, and that the pay is low and raises are hard to come by. Advice to management includes increasing pay for department heads, providing more opportunities for employees to grow professionally and personally, and being more transparent and communicative with employees.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 4 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 4 stars on its quality measures rating, and 5 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 3-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 06/01/78 and is run by a for profit organization. It is a large-sized nursing community with 95 nursing beds. Currently, there are 62 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 2 fines by The Centers for Medicare & Medicaid Services for a total of $71,220.50. The facility has had 9 substantiated complaints reported in the last 3 years that resulted in a citation.
Overall RatingsThe Marquis Plum Ridge Post Acute Rehab nursing home holds an impressive 4-star overall rating, making it one of the top facilities, positioned in the highest 30% nationwide. This commendable rating is higher than the state average, demonstrating the establishment's commitment to superior care and service. Not only does the nursing home hold this prestigious overall rating, but it's also in the upper half of health inspection ratings, with a score that slightly surpasses the state's average. In addition, quality is a strong suit for the Marquis Plum Ridge Post Acute Rehab, having also achieved a 4-star quality rating, the second-highest achievable mark. This places the facility in the top half of institutions in terms of quality, with its rating presenting a slight edge above the state standard.
Staff RatingsMarquis Plum Ridge Post Acute Rehab is highly rated with a 5-star staff rating, placing them at the pinnacle of excellence. They establish their presence in the top 10% of facilities for nursing aid staffing hours per resident per day, although their daily average of 3.06 hours is slightly below the state average of 3.17. However, they lag somewhat in LPN staffing, being in the bottom half of facilities with 0.8 hours per resident which is lesser than the state's rate of 0.93. Their excellence is evident again in the fact that they feature in the top 20% of facilities for RN staffing hours, providing 0.89 hours per resident, surpassing the state's 0.73. They maintain their stance in the top echelons, being in the top 30% for licensed staffing hours at 1.69 hours per resident, again surpassing the state average of 1.66. Despite being just below the state's average for physical therapist staffing hours, with 0.08 compared to 0.08, they still manage to be among the top 40% of facilities. Thus, it's clear that Marquis Plum Ridge Post Acute Rehab exemplifies commitment and dedication to its residents.
Covid DataThe Marquis Plum Ridge Post Acute Rehab nursing home struggles with a relatively low vaccination rate among its resident population. Indeed, it ranks in the bottom 30% of facilities for keeping its residents up to date with the latest vaccinations, falling significantly below the state's average. The latest figures show just 46.7% of its residents have had the most recent vaccinations, in contrast to the state's 60.5% resident vaccination rate. However, the nursing home performs better in terms of staff vaccinations, where it ranks in the top 40% compared to other facilities. While these figures still fall slightly under the state average, with 24.7% of staff vaccinated versus the state's average of 25.4%, the Marquis Plum Ridge is making clear strides towards improving its staff immunization rates.
Quality MeasuresThe Marquis Plum Ridge Post Acute Rehab is a distinguished nursing home with an impressive 4-star quality measure rating, placing it in the top echelon of such facilities. Interestingly, it finds itself in the lower half of establishments concerning the percentage of residents whose ability to move independently deteriorated - with its figure standing at 16.06%, lower than the state's average of 19.79%. On the other hand, when it comes to the percentage of residents who require increased help with daily activities, this facility falls into the top half, with a modest increase percentage of 12.82% compared to the state's 13.31%. In a peculiar position, it also settles within the bottom 10% of facilities in the context of residents with a catheter inserted and retained in their bladder, holding a higher ratio of 8.37% versus the state's rate of 2.59%. Overall, despite some areas of concern, Marquis Plum Ridge Post Acute Rehab holds a firm position in offering efficient care to its residents.
Emergency and Hospitalization Quality MeasuresMarquis Plum Ridge Post Acute Rehab, a nursing home renowned for its superior handling of patient care, consistently outperforms in its hospitalization and outpatient department visitation rates. The facility ranks impressively, positioning itself within the top 30% of institutions measured by hospitalizations per thousand days, with its rate being a mere 1.2, demonstrating resounding performance against the state average of 1.42. Furthermore, Marquis Plum Ridge shows exceptional competency regarding the frequency of outpatient emergency department visits per thousand days, slotting into the top 10% of facilities, their rate standing at only 0.22 versus the state's average of 1.42. However, in reference to the percentage of short-stay residents who necessitated outpatient emergency department visits, the nursing home falls into the bottom half of facilities, with a figure of 11.48, that is nonetheless still lower than the state's percentage of 16.25. Lastly, in terms of the proportion of short-stay residents rehospitalized following a nursing home admission, Marquis Plum Ridge proves remarkable again, residing in the upper echelon, the top 20% of facilities, with a percentage of 15.05, comfortably below the state's average of 18.32.
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General Staff Rating
Care Staff Rating
Food Staff Rating
I posted a negative review previously due to disatisfaction wit9h a nurse and some problems with aides. The facility no longer has this nurse working with me, I have another nurse who works with me at all times. The aides have improved on call times and the facility has successfully kept Covid out. I would have left here if it were not for some people who stood out from the rest, Nurse Helen, Nurse Genna, Desi the med aide and CNA's Welly and Shiree. There are many others who are appreciated and make this place livable but it would fill up this posting. I will remain here until I can correct some issues with my health and can move to assisted living, but for now I am satisfied with the changes they have made and would reccomend it, it far surpasses the two facilities my parents were in.
I Used to be a nurse and I found their care below average.? I would not recommend them to anyone. I am on hospice and was in tremendous belly pain one morning and I made the comment that I would rather die than be in pain like that. Well they took that and ran with it and had me sent to the hospital for a 72 hour suicide watch. I told them I was not suicidal it was just a manner of speech. So they said they would pack all my things and send them to the hospital with me. Well they didn't they missed a whole closet with some of my brand new clothes and coats and I'm having a hard time getting them back now. I'm not the one that left willingly and they are responsible for my things so I've been trying to reach them so that I will have a quote this winter. Some of the nurses were very nasty. The CNA's didn't seem so bad
I was considering moving my mother up here since my husband and I have relocated to Klamath Falls. As far as I can see, Plum Ridge is the only skilled nursing facility in town. Rather than set up an appointment, I decided to walk in, unannounced, and see what the place was like. The facility was hard to find because it had no signage. First of all, it looked shabby with carpets rather than floors. The staff that I talked with were mostly friendly except for one nurse who was, understandably, protective of one of the residents I talked to. The staff to patient ratio did not look good, the rooms were singles or doubles and, unlike my mother's current home, cable tv is not provided to each resident. The residents all seemed institutionalized which is no different than my mother's current home. My first impression wasn't a good one. Also, I left my name and number on Saturday and still have not received a call back from the facility by Tuesday.
We have a friend placed here and is happy w his care. physical therapy aids nice but not often enough.My father has been placed here short term and recieved ot and pt and 24hr care he wanted out ASAP. The social worker Anna I contacted frequently. Understaffed. Only place like this in K falls so yr stuck.
I came in with a huge absess the hospital had treated, Plum Ridge has axcellent wound care and overall care, I have been here 3 weeks for wound care and healing and rehab,, staff is very friendly and helpful, they are taking great care of my needs, food is surprisingly good.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-08-23||2022-10-14||D||Miscellaneous Deficiencies||Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.|
|2022-08-23||2022-10-14||E||Gas, Vacuum, and Electrical Systems Deficiencies||Have proper medical gas storage and administration areas.|
|2019-09-18||2019-11-04||D||Emergency Preparedness Deficiencies||Establish emergency prep training and testing.|
|2019-09-18||2019-11-04||E||Emergency Preparedness Deficiencies||Conduct testing and exercise requirements.|
|2019-09-18||2019-11-04||F||Smoke Deficiencies||Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.|
|2019-09-18||2019-11-04||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2019-09-18||2019-11-04||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have power receptacles that are properly grounded.|
|2019-09-18||2019-11-04||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have proper medical gas storage and administration areas.|
|2018-01-31||2018-03-05||D||Egress Deficiencies||Have stairways and smokeproof enclosures used as exits that meet safety requirements.|
|2018-01-31||2018-03-05||F||Egress Deficiencies||Install emergency lighting that can last at least 1 1/2 hours.|
|2018-01-31||2018-03-05||C||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2018-01-31||2018-03-05||D||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2018-01-31||2018-03-05||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
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