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Monroe Health And Rehabilitation Center
1150 Northwest Drive, Charlottesville, VA 22901
Based on 27 reviews
Services and Housing OptionsMemory Care, Nursing Home, Skilled Nursing, Rehabilitation
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Monroe Health And Rehabilitation Center DescriptionIn 2018, Monroe Health and Rehabilitation Center made its grand entrance to the Charlottesville community - a 180-bed facility offering skilled nursing, rehabilitation services and long-term care located close by U.S. Route 29! Our patients find joy in participating in activities like listening to live music, interacting with therapy pups, creating artworks, worshipping and studying scripture together as well as playing bingo. Monroe Health and Rehabilitation is conveniently situated near Charlottesville's top eateries, shopping spots, and other must-see attractions. At Monroe Health and Rehab Center, we strive to create a secure sanctuary for you to recover from injury or surgery with ease.
Memory CareThe devastating effects of Alzheimer's and other forms of dementia can leave both patients and their families feeling overwhelmed with fear. When it comes to providing care for a beloved family member impacted by Alzheimer's disease or dementia, families often have vital queries and worries. What transformative shifts will I observe in my beloved? When is it time to seek assistance in caring for my beloved? What strategies can we employ to help ease the transition of him or her from home into a skilled care setting?
RehabilitationOur ultimate mission is to expedite the return of our elderly rehabilitation patients home with optimal security and efficiency. Saber's therapists are unparalleled in their mastery of therapeutic techniques. No matter what you need - physical therapy to increase your mobility, rehabilitation from an injury, stroke or surgery - our expert team will design a plan tailored just for you so that you can reach the peak of health and wellbeing.
Skilled NursingOur dedicated team of physicians, nurses and support staff unite to provide exceptional 24/7 senior care services tailored to meet individual needs. The Saber team treats our patients with the same warmth and compassion as if they were part of their own family. We acknowledge that life's quality is of utmost importance. Our Progressive Approach to Home or PATH program facilitates expeditious and secure returns home for rehabilitation patients, a testament to our clinical success.
Parent OrganizationMonroe Health And Rehabilitation Center is a member of a larger group of communities called Saber Healthcare Group
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Skilled Nursing Services and AmenitiesMonroe Health and Rehabilitation Center provides 24-hour skilled nursing care to ensure the highest quality of care for all their patients. They offer a variety of services and amenities such as post-surgical care, wound care management, pain management, IV therapy including IV antibiotics, nutritional monitoring, neurological, cardiac and stroke recovery, physical, speech and occupational therapy, as well as pulmonary services. All of these services and amenities are available to ensure the best possible outcome for each patient's individual needs.
long term care
Employee Reviews for Saber Healthcare Group in Charlottesville, Virginia
2 out of 5 stars. Based on 4 reviewsOverall, employees have a negative view of working for Saber Healthcare Group in the Charlottesville, VA area. Common complaints include high school drama type of company, micromanagement, regional and corporate discrimination against an African American nurse due to her disability, and disorganization. Employees also noted that the facility is often short staffed, not the cleanest place, and has a clicky environment. On the positive side, employees mentioned that there is bonus pay and some good coworkers. The facility is also undergoing a renovation and has had a great culture change, with staff caring for each other and management working to improve the quality of life for both staff and residents. However, the facility is not recommended due to the negative experiences reported by employees.
Employee Reviews for Saber Healthcare Group
2.68 out of 5 stars. Based on 827 reviewsEmployees of Saber Healthcare Group generally have positive things to say about the work environment, staff, and flexible working hours. However, there are some complaints about communication between departments, pay, lack of benefits, and lack of work-life balance. Employees also mention that there is a lack of culture, corporate does not seem to care about anything other than money, and there is no 401k match. Advice to management includes training and educating themselves and their team on certain procedures related to department goals, embracing flexibility, communicating more, listening to their team and taking their opinions seriously, encouraging feedback, promoting internally, and offering better benefits.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 4 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 5 stars on its quality measures rating, and 2 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 02/27/98 and is run by a for profit organization. It is a very large-sized nursing community with 180 nursing beds. Currently, there are 133 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 2 fines by The Centers for Medicare & Medicaid Services for a total of $13,015.00. The facility has had 3 substantiated complaints reported in the last 3 years that resulted in a citation.
Overall RatingsBoasting a 4-star overall rating, the second highest attainable, Monroe Health & Rehab Center clearly distinguishes itself as a leading nursing home in its region. Its exemplary performance places it within the top 30% of facilities based on overall ratings, surpassing the state average. In addition, it holds the admirable distinction of being in the top half of facilities in terms of health inspection ratings, again scoring slightly higher than the state average. Furthermore, Monroe Health & Rehab Center shines in maintaining a stellar 5-star quality rating, the highest possible, landing it in the top 20% of facilities for quality. The Center's quality rating levels are impressively higher than the state average, making it a true beacon of excellence in the nursing home community.
Staff RatingsMonroe Health & Rehab Center, a nursing home facility, struggles with lower than average staff ratings and staffing hours. It holds a modest 2-star staff rating, placing it in the second lowest position possible. The facility falls within the bottom 20% of nursing homes concerning nursing aid staffing hours per resident per day, offering only 1.77 hours compared to the state average of 1.94 hours. In terms of LPN staffing hours, it resides in the bottom half of facilities, providing 0.84 hours per resident daily, lower than the state's 1.02 hours. The home's RN staffing hours also lag behind the state norm, settling in the bottom 30% with 0.4 hours against the state's 0.6. Similarly, it falls short in licensed staffing hours, offering 1.24 hours daily as opposed to the state average of 1.62, placing it in the lowest 30%. Lastly, the home's physical therapist staffing hours stand at 0.03, less than the state average of 0.08 hours daily, positioning it in the bottom 40% of similar facilities.
Covid DataThe Monroe Health & Rehab Center holds a highly commendable position in terms of vaccination rates. With a resident vaccination rate that sits impressively within the top 30% of facilities, boasting a high rate of 81.5%, this rate significantly surpasses the state's average of 61.9%. Furthermore, the nursing home is distinctly notable for its staff's commitment to leading by example, achieving a latest vaccination rate of 56.0%—a figure that launches it into the top 20% of facilities statewide. This rate considerably exceeds the state average for staff vaccination, which currently stands at 25.9%. It is evident that the Monroe Health & Rehab Center is deeply dedicated to ensuring the well-being and safety of both their residents and staff by maintaining an up-to-date vaccination protocol.
Quality MeasuresMonroe Health & Rehab Center is a distinguished nursing home, boasting a 5-star quality measure rating—the highest available. It's known for its effective medication usage, ranking in the top 10% of facilities for the percentage of residents administered antipsychotic medication at a mere 2.53%, significantly below the state's average of 14.04%. Notably, the facility falls in the bottom 30% for the percent of residents experiencing depressive symptoms, although the figure of 8.01% is regrettably higher than the state's average of 5.84%. Moreover, it excels in treating ulcers, ranking in the top 20% of establishments, with 2.78% of residents affected, compared to the state's average of 8.3%. However, it falls in the lower 50% in terms of administering pneumococcal vaccines, despite a considerable rate of 97.83% which surpasses the state's average of 88.02%. Demonstrating efficacy in influenza prevention, Monroe Health & Rehab Center ranks in the top 30% for percentage of residents given the flu vaccine, boasting a number of 99.59%—comfortably higher than the state's average of 94.02%.
Emergency and Hospitalization Quality MeasuresMonroe Health & Rehab Center has consistently placed itself among the top-ranking nursing homes in several vital areas of care. The facility outperforms in hospitalizations per 1000 days, with a rate of 1.28, which places it in the top 30% of facilities, and is noticeably less compared to the state average of 1.49. This center impressively belongs to the top 10% of facilities assessed by outpatient emergency department visits per 1000 days, maintaining a score of 0.37, dramatically lower than the state's score of 1.11. Monroe Health & Rehab Center also stands in the top half when it comes to the percentage of short-stay residents who had outpatient emergency department visits, showcasing an 11.3% rate compared to the state's 13.11%. Making its mark in the top 20% regarding the rehospitalization of short-stay residents post-admission with a rate of 16.71%, the facility proves far superior to the state's figure of 22.09%. Monroe Health & Rehab is clearly a top-choice nursing home due to its commitment to limiting hospital visits and efficiently managing patient care.
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General Staff Rating
Care Staff Rating
Food Staff Rating
I am an Elder Law Attorney in Charlottesville and serve a wide area. Among other things, I am an advocate for patients and residents in Long Term Care. For years, I have had patients and residents at Monroe health and Rehab. Like all LTC facilities, Monroe has always faced tremendous challenges in delivering all the care. Shortstaffing is a chronic problem that is the fault of CORPORATE, for profit owners. But Monroe in Charlottesville does it. And they do it WELL. Despite all the steep challenges they face. They are caring, kind and professional. I've had several clients or wards placed there for whom I am the designated decision maker. I attend care plan meetings on their behalf. I have always been thrilled to be able to work with Monroe. Special shout outs to: Director of Social Work, Emiko Rugumayo, RN Jacob Opuko, RN on unit 2, Marlo Perkins-Harris, RN Unit 3 (best dementia care for hundreds of miles!), Zelda Magruder -- caregiver EXTRAORDINAIRE, Dr. Jonathan Evans, medical director, Mark Morris, E.D. Tammy Desper, Business Office Manager and the BOMB DIGGITY OF BOMBS, Luv-kay Berkley, Director of Nursing who keeps it all humming. I'm leaving out many of the amazing team at Monroe. But you get the idea. Take it from me. I know nursing homes. Good and bad. Monroe is the good.
My father was transported from UVA hospital Wednesday March 24th, 2021 and was taken to Monroe around 3/4pm that evening. He wasn't going to be there long, just long enough to recover and then come back home. We were told that we could speak with him any time (due to COVID we couldn't visit for 2 weeks). We called multiple times Wednesday 24th up to Friday the 26th, and never got to speak with my father. Each time we called we were told he is in the middle of eating we will call you back in an hour (we never got a call back); or he had a bad night he is sleeping now call back (we would and it would be another reason why we couldn't speak with my father). The last time I called to speak with my father Friday evening; I was asked to call back because he was eating and I said absolutely NOT and said if my father is awake I need to speak with my father and NURSE GLADYS (whom apparently don't like her job and needs to find a new profession) very rudely told me to hold on and then I heard her say and I quote "Oh my God can you go get your patient Robinson somebody wants to speak with him". Long story short I still did not get to speak with my father at that time they claimed that he refused to come to the phone; I said take the phone to him and they said this is the front desk phone we do not have a cordless phone. This was totally unacceptable. I called my sister who called Dr. Evans (I believe was his name) he was at home this doctor left his home and went to Monroe and went to my fathers room and FaceTime from his phone with my family so we could speak with my father. My father said to us and I quote "get me out of here these people not treating me right". We were in Charlottesville by 9am the next morning which was Saturday March 27th, and took my father home. They had no clue were half of his belongings were, he didn't have his eyeglasses and no one knew where they were, his portable CD player and headphones were also no where to be found, and again no one knew where my fathers items were. After 10 to 15 minutes of them looking for his belongings, they said oh he threw his CD player and it broke, I said ok fine show me the incident report.....no one could show me a report because it was never written up. The lady at the front desk gave me a complaint form, I wrote up my complaint using the front and the back of the paper and left my name and number; I was told that someone would be calling me to discuss my complaint form...today is Tuesday April 13, 2021...no one has called me. I waited to write this review , thinking that I would hear from management at Monroe Health and Rehabilitation Center....no one has called me to discuss my fathers stay there. This is really sad. When you have health care workers ( I can't say health care professionals) because there was nothing professional about what my family received from Monroe. Fortunately my father has a loving family that sees him for the KING that he is and demands that from anyone that is caring for him. What's unfortunate is the fact that this facility has long term patients there whose family has turned them over to the health care workers (not professionals) that are there to get a check and they have no love, compassion, patience, hope or understanding for these patients and they treat them any kind of way. IT IS NOT OKAY!!!! My heart goes out to these patients and I pray that God covers them while they are there. I will end with this Thank You to Dr. Evans for your care, assistance, and kind words throughout this ordeal. Thank You to Linda (front desk) we appreciate your assistance Saturday morning. I would love the opportunity still, to speak with management!!!
I have enjoyed the Fine Rehab staff! Great food.My only complaint is the DON! Ms. Berkeley has made my stay here at your nice facility a nightmare! That is the most hate filled person I have ever met! She is not interested in helping people, she thrives off making them miserable!Wake up Monroe! Get rid of this Albatross!
It's awfully funny that every good review on here are from employees. My husband was here for almost two years not only did they throw my husband out with no where to go with no notice stating he didn't need that level of care anymore but they have nurses stealing meds in here just about every week and no one is doing nothing about it!! The food was terrible there were days that the tray they brought into my husband's room you couldn't even tell what it was. This place has so many tags from State (which you can look up online everything against this facility) they need to be shut down. Please if your considering taking a loved one here evaluate all your options I would hate for something like this to happen to someone else because like my husband says you cannot put an animal out in the street without being charged for animal cruelty but they can put a human being out in the cold with no where to go!!
I recently joined Monroe Health and Rehab as the Human Resources Manager. Having worked in the health care industry for several years, I saw this facility has truly worked together as a team, implementing new policies, working together to get the job done to provide excellent care to the residents. Looking forward to being a part of the growth and development of Monroe Health and Rehab.
Visited recently - disgusting, crumbling, social workers housed in a closet with barely enough room to open a door. How do people live here? Horrible conditions and should be shut down. Check out all the violations on Medicare.gov - over 200k in fines. Thank goodness we didn’t send my Father here.
Visited this facility about two years ago and at that time I was not impressed. At the urging of Mom’s PCP, I participated in an ‘open-house’ type event recently at Monroe Health & Rehab. To say that there have been ‘some’ changes is quite the understatement! The atmosphere is cleaner, livelier, with considerably more staff at hand. I feel that my questions were taken seriously, and that the Management team has made real strides towards the type of transparency that allows family members to feel as though they continue to be a valuable part of their loved one’s care team. Needless to say, my mother is now one of their newest residents. Kudos to those who have really put the effort in to turn this place around—rather than just tacking up an ‘under new management’ sign.
This facility has many new policies being implemented to provide excellent care; the building is receiving new decor but more importantly our staff has improved with no agency in the building and we have longevity with care teams that are motivated to provide the care our residents deserve! Come see us!
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-07-22||2022-10-10||D||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2022-07-22||2022-10-10||D||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
|2022-07-22||2022-10-10||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have a battery powered remote alarm panel in a location accessible by operating personnel.|
|2018-12-19||2019-02-04||E||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2018-12-19||2019-02-04||E||Egress Deficiencies||Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.|
|2018-12-19||2019-02-04||F||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
|2018-12-19||2019-02-04||F||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2018-12-19||2019-02-04||F||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
|2018-12-19||2019-02-04||F||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
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