Hy-Lond Health Care – Modesto

Laura Speed

2021-12-11

From the time my son entered there till he passed(which never should’ve happened) was horrible. His needs were not met at all, the only good thing there was the PT team, but they couldn’t completely do their job because of lack of equipment. I would never ever put a loved one in that place, ever.

Rachel B.

2021-04-10

Do not send anyone you love or care for to this facility. It is absolutely awful! It sickens me to think there are patients at this place. My dad went here for rehab and we quickly transferred him to another facility. Hy-Lond did not provide him with even the most basic care. He was not given any meals the first day of care and his requests to brush his teeth were ignored for two days. When he put on his call light he was ignored. Then he resorted to calling the front desk; they answered saying they would help and he was still ignored. He tried yelling for help and no one would come for him. It took us (his family) calling to complain to the staff to get any of his needs met. This is so unacceptable. We had to work and advocate for his care and even then it wasn't enough. Fortunately, we were able to get him out of there but so many other patients don't have family to advocate for them. It's horribly sad that facilities like this exist!

Amy A.

2020-07-07

My mother need PT after hip replacement surgery. Staff asked many questions to best help her special needs. She came home doing physically better and was well spoken to while there. Not fancy but staff was nice and PT was successful. Thank you. Note- accepted during Covid SIP and close to hospital.

Jenny Roberts

2021-11-01

The experience with this facility according to my grandmother's care was horrible in so many ways. I do not recommend this place for hospice of any sort and their staff to patient ratio is only ideal if the patient has some independence and mobility like eating, drinking, and sitting bed side. If you need full time care I strongly suggest to look somewhere else.

Karin A.

2020-01-09

My 90-year-old mom was at Hy-Lond for three weeks as she recuperated from a partial hip replacement after a fall. We found the nurses and aids to be very caring, friendly, and helpful. Some of them (like MaryAnn) were outstanding and went out of their way for my mom. Yes, the employees are definitely very overworked and sometimes you have to wait a while to get a response when you turn on the call light, and it was definitely noisy at night with people turning their TVs up loud and some people with mental issues yelling. But all things considered, we were quite satisfied with my mom's care. The physical, occupational, and speech therapists were great. My mom even liked the food for the most part. I think it helped a lot that a family member was with my mom for a good portion of the day.

Michelle G.

2019-11-25

(ZERO STAR)  Place is a piece of shit ran down place. My grandma is placed there under hospice care, it's ugly no throw up bags, they didn't even come check on my grandma half the time. Didn't shift her unless we asked , place smells , a LVN named IZZY Is EVERY RUDE came in the room very hostile telling us we need to leave because her patients want to sleep, mind you it's 7pm during the day. We were talking among each other n she but in saying  UNDERSTAND BUT FAMILY BEEN HERE ALL DAY!   Family coming from southern Cali to visit made us feel uncomfortable, also visiting is 24/7 there. As we came in she would shake her head when she knows we're back to see my grandma, I can go on and on. I seen them just push the other patients in the room to leave them there on the wheel chair not even lay them down. Place is pathetic and sad. I wouldn't send your loved one here at all.

Bill I.

2019-07-21

Place is very clean but the staff is so very over worked that the patients really suffer. I do however think it's that way at most of these facilities. Food is so so.

Paul O.

2019-02-05

This place is horrible!! The nurses Linda and tianna argued with me saying she was fine and her breathing was fine. 10 mins later my grandma passed away while this nurse was getting her stethoscope... do not send your family here. Instead of being with my grandmother while she passed away I had to be in a panic trying to find help to check on my grandmother.

Patrick C.

2018-11-23

My husband was sent to Hylond after hip replacement, all was well the first week, then he got very confused and disoriented. I requested them to take him to emergency room. It took them 4 days to finally take him because he was having difficulty breathing. He had to have a vent put in as he was septics and had pneumonia. He was admitted to ICU then regular room for a week. He still needed rehab so he went Oak Valley.I can recommend this place as they do not care about patients and lied to me about his care.

Deb W.

2018-05-07

Absolutely horrible experience! I don't even know where to begin!  My 96 year old Mother was at Hylond recovering from pneumonia.  She was at Hylond for 1 week and only received physical therapy once!  Also, service is almost non existent.  She pulled the help cord in her restroom and no help ever arrived.  After about 45 minutes my 96 year old Mother got herself out of the bathroom!!!  This is totally UNACCEPTABLE!  The toilet in her room was unusable for 3 days of her stay, she would have to wheelchair down the hall to use that toilet.  One day while visiting I noticed standing water all over the floor of her room, what a major slip hazard!  This facility lacked care by staff.  I would NEVER recommend nor have any of my family stay here.  I even spoke with the director during the first incidence but still service and care did not improve.  We checked our Mother out of here.  My heart hurts for the residence of this facility!  The only positive experience with staff was with the hair dresser, she was so kind and loving and you could tell she truly cared.

Andrea Simone R.

2018-03-08

From what I understand this home is Under New Management. I had to take my grandma there for 5 days as I had surgery and I was really worried. My hospice RN recommended it and I was very happy with the service they provided my grandma. She was actually social with their activities and when she came home she said they treated her like a queen. I really appreciated the care they gave her while she was there.

Desiree R.

2017-11-14

(THE 1 STAR IS BY FORCE NOT CHOICE)This review is long over due and I usually do not write reviews on any website but if it could save someone's life then I need to do it. My grandmother was here before she passed away back in April 2017. She was very ill fighting infections for 7 months or so after a knee replacement surgery and spent sometime here as a result. After a small surgery procedure (needed to clean out an infection in her knee) she was placed there and our family noticed that she was not feeling herself, all of a sudden she couldn't eat, could barely even talk, she was very weak. So weak she couldn't even drink fluids or eat on her own. The nurse said she was fighting a UTI. Well at first we thought to ourselves, "ok she has had these before, maybe this one is just bad". But no, after a few days of my grandma feeling like that (after multiple phone calls to the nurses and requests asking if she should be sent to a hospital)...it got to a point where it was just NOT normal, she was not herself. On Saturday April 1st, 2017 we went in for a visit, and just as my grandma was the last few days, she could barely open her eyes, barely drink water or talk. We asked the nurse if she had eaten and she said yes. This was a lie, she could barley swallow water, it would be impossible for her to eat solid food. We asked that they take her to the hospital, her answer was "she has a UTI, this is how they act when they have these things"...we said "No, this is NOT normal. something SERIOUS is wrong. We want her to go to the hospital now and if you do not call the ambulance, we will call ourselves then". The nurse then got the paper work started and the ambulance came to get her. She arrived to the ER and after a quick exam, ER put my grandmother directly in ICU where she remained until she started comfort care and hospice, she passed away Monday April 17th. My grandma was sepsis when she arrived at ER on April 1st. Even though my grandma was already very ill for quite some time, Hylond should have taken my grandmother to the hospital if she was not eating or strong enough to even sit up and drink water. After 1 single day of being like this they should have taken her. This is not normal behavior for my grandmother and they should have known that, they are nurses! If your loved one is here or is sent here, watch them closely and visit daily. Our family did, but we should have listened to our gut feelings and demanded them to send my grandma to the hospital instead of taking their word for it for too many days. You know your loved one better than anyone and I can tell you right now, do not listen to these nurses if you find yourself in the same situation. Demand what it is that you feel your loved one needs.

Tim C.

2016-06-06

The staff is excellent. They love their patients. The food is delicious and the rehab is top notch

Mark W.

2016-04-15

Awesome! The wife went in for re-hab for a hip replacement, and quickly improved. The staff was so good, caring, and professional. Absolutely my highest recommendations. It is not the newest, or extremely high class, but comfortable, and well seasoned environment. Gotta say we were over the top pleased with our experience.

Martha G.

2013-04-07

I agree with the previous reviewer as far as Hylond is concerned. My grandmother has been there for several months. Although she would, of course, prefer being home, that is not possible at this time, and she has no objections to her treatment at this facility. The staff treatment of the residents - that I have witnessed - has been upbeat and kind. Meals appear to be varied, and the residents have choices in the food served to them. Various social activities and church services are available. Facility is clean, and attractive. I recommend Hylond with no reservations.

Mitch K.

2011-02-27

From November 2009 through February 2011 my mother-in-law has completed 10 hospitalizations, over 144 days of Kaiser Permanente contract rehab/skilled nursing in Modesto & Stockton, California and has lived in four retirement/assisted living facilities in Modesto & Manteca, California.I thought it would be useful to those of you who will be caring for elderly people to hear of our experiences, as they might help you in your care giving decisions. But first a little primer and context-setting.  The area of elder care is new to most of us and you will need to study up to better understand how the system(s) work so you can make the best choices for your loved ones.In both the nursing home and residential categories it is useful to use the analogy of the Chinese menu.  There are basic prices for the core services, menu A and menu B consists of all the add-ons or specialty items that you select to go with the main A menu.Menu A is generally the per day cost for the basic, stock service:  single, double or triple rooms and would include two or three meals per day, a certain amount of housekeeping and activities.Menu B includes, for instance, extra per day costs for laundry, incontinence, memory care, physical therapy, medication administration, bathing assistance, feeding assisting, dressing and transportation.  There are so many "it depends" and so many variances whether you are in skilled nursing where medication administration is included to residential where bathing assistance can be obtained once, twice or more each week.  And each facility is different, so gather material and if you can talk with your loved one please include them in the decision-making and what it will cost.  The trade-offs are the challenge. Rehab/Skilled Nursing:  These come in many differing forms.  There are long-term and short-term beds, with long-term less expensive than short-terms and generally do not include rehabilitation (rehab) or physical therapy (PT).  Rehab is usually prescribed by a physician and the cost is in excess of $275/day.  Medicare covers a good portion of rehab, but "doctor's orders" are required.  In general, long-term care is only covered by low-income programs, such as MediCal or Medicaid.  Short term care starts at around $200+ per day and runs as high as $400+ per day, depending on the level of care required.Your first priority is to determine what level of care is required and then which facility would best meet those needs relative to cost.  Generally, if you smell urine throughout the facility...run away. Of course there will be those smells on occasion, but there should not be such an ambiance all the time. There are separate reviews for the following facilities:Rehab/Skilled Nursing:  Avalon Healthcare, Modesto, CAGarden City Health Care Center, Modesto, CAHy-Lond Convalescent Hospital, Modesto, CAValley Gardens Healthcare, Stockton, CAVintage Faire Nursing and Rehabilitation Center, Modesto, CAResidential Care/Retirement & Assisted Living:  These facilities come in all forms.  Some are seek and admit only residents that do not require government assistance, meaning that these people can pay the offered day-rate.  Others set aside a percentage of beds for those on government assistance and manage their facilities within the government reimbursements.  You get what you pay for, so shop around.Look first at what you can afford and then at the amenities offered and the comfort level or cultural "fit" of facility to your loved one.  Are these his or her kind of people?  Dale Commons, Modesto, CALidia's Blessed Home, ModestoMerrill Gardens, Manteca, CAThe Stratford at Beyer Park, Modesto, CAThis review is for Hy-Lond:Nice facility, recently renovated and the big plus is that their regular rooms are doubles, with some singles available.  Most facilities go with three per room, so having a double for what you would pay for a triple is a bargain.Clean, well-maintained, great staff and nursing, Hy-Lond is what you would expect in nursing facilities.  Food is average.  Rehab is also about average, meaning that it is performed, but not with the vigor of Garden City.They also have an interior patio, covered and open which is an excellent place to visit or to get your loved one into the sun.  Small rooms and alcoves exist with comfortable seating, which invite you to visit and do so outside of the "wards."Mother-in-law liked Hy-Lond and we would bring her back here.

Tami Marie Sartin

2021-07-01

My mother was sent there Friday and by Tuesday her cna called me at 330 in the afternoon to tell me she had fallen out of bed while brushing her hair after her shower. My mom is a large lady who had been in bed for 2 weeks in ICU , before going here. She should not have been left alone to fall face first onto the hard floor. Not only that, but no one bothered to call me until memorial hospital had called and said her labs came back and needed to be transported back to them. Disgusted.

Hello Bitch

2021-07-01

So disrespectful and unprofessional.

Megan Chavira

2021-05-01

Don’t send anyone you love or care about here

Maria Esmeralda Lara

2021-01-01

We regret our mother went there! She left that place so much worse and now tested positive for covid and not doing well! They are understaff which is not good! They take forever on the calls and took forever to talk to our mom. The times we were able to finally talk to her she sounded terrible, we knew something was wrong! We repeatedly told the nurses that and they always said the opposite. We get a call from them in the evening telling us that our mom is not well and she is going back to the hospital! We kept telling them that over and over!!! Our mom did not have covid when she arrived there but the Hospital did another covid test upon her arrival along with other tests and this time she tested positive!! She had 3 covid tests while in the hospital and all were negative. She got worse after leaving Hy-Lond and this was all within the short stay of 4-5 days! Our mom is now sadly still in the hospital and we pray for her strength and healing! And this terrible old place is understaffed and only have one tablet to share with all patients for a FaceTime call. We highly DO NOT recommend to take your love one there. Please find a full staff facility and that has plenty of tablets for all the patients and believe you whe tour live doesn’t sound well they would look into what you tell them. We know our mother better than they did!! Please rethink your decision if you plan to take tour love one there and search for a better place. And We do hold this facility accountable for my poor mom’s current condition! They don’t even deserve the one star I gave!December, 2020

Brandon P.

2021-01-01

My Aunt is here and we have called multiple times to reach her. No visitors are allowed due to Covid. No one that answers will transfer us successfully to her room. I am continually put on hold for varying lengths of time then hung up on. Next step will be to contact local authorities to do a welfare check as I can't actually interact with my Aunt to verify she is doing well. Very surprised by this level of unprofessional behavior.

J Johnson

2021-01-01

It was very difficult It was during the sheltering because of the corono virius so My mother was scared and confused but the nurses did all they could with her to try and make it easier on her I'm so greatful

Patti Berry

2021-01-01

My aunt has been in Hy-Lond for a week... everyone's been wonderful and caring. The therapist's...PT, OT, and Speach... have been very good and really work with her. It's very rare to have to wait more than a few minutes when using the call button! Very attentive! All of the staff, especially CNAs Geli and MaryAnne, have been very thoughtful, caring and kind🤗 Also one of the first things I noticed when I walked in was that this facility does not SMELL like a nursing home!💖

Lucy Conkey

2020-01-01

Friendly staff ,experienced medical team Patients well cared for..Meals were tasty,request for substitute entree was accepted. At times servings more than needed. Overall a pleasant stay.

Tammy Hedge

2020-01-01

I arrived here yesterday (8/6/19) and this morning the staff and nurses were absolutely wonderful. Very efficient in patient care and they were extremely helpful with my preferences regarding meals. Everyone is so nice and helpful here. I am so glad I chose this facility for my short term rehabilitation. My Mom worked here 20 yrs ago and a few of her co workers who worked with her back then, came in & talked n visited with me & we reminisced about good times they shared while working with her ! Evelyn, Alisha, Sharee, thank you so much for sharing those memories. You are such blessing here at this facility ! And I highly recommend anyone who needs short or long term care, to definitely come here. ☺️👍👍

maria m

2020-01-01

Staff very respectful, friendly and courteous. My dad was well taken care of, and was actually moved to a room close to reception in order to keep a closer eye on him and his needs! Was happy with his care.

Marria Bennett

2019-01-01

I went there for an interview and waited over 25 min and the lady never came and got me. people kept just walking by not saying anything! very rude service and unprofessional here i wouldn't step foot in this door

Eileen Yeary Winters

2019-01-01

Dont ever take your loved one here! You will never see them again.....

ktgjohns

2018-01-01

Just awful!! Do not let your loved one stay here.